Snapshot 1943

Document

Subprocessor list

URL

https://www.elastic.co/agreements/external_subprocessors

Fetched

2026-09-22 00:08:39 UTC

HTTP status

200

Content type

text/html; charset=utf-8

Fetch mode

static

Size

345840 bytes

SHA-256 (raw)

a82bcca660d699be5b0decb897bf43ad2e3b919f1b2d75fed9ca3fc143285943

SHA-256 (normalized text)

87135091f71e13b6b8c4ac5af6b0ecc8020b5cec005242e1febe870707b47e93

Parsed

What we read from this document, as JSON. Each entry names the snapshot it was read from.

{
  "entries": [
    {
      "kind": "subprocessor",
      "vendor": "amazon-web-services",
      "evidence_id": 1943,
      "data": {
        "name": "Amazon Web Services EMEA SARL",
        "purposes": [
          "Hosting (in Europe, the Middle East, and Africa)"
        ],
        "sections": [
          "Elastic Cloud"
        ],
        "locations": [
          "selected by customer based on available regions supported by Elastic Cloud"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "amazon-web-services",
      "evidence_id": 1943,
      "data": {
        "name": "Amazon Web Services, Inc.",
        "purposes": [
          "Backup",
          "Hosting (other than in Europe, the Middle East, and Africa)",
          "Hosting for https://support.elastic.co and the Elastic Uploader Service"
        ],
        "sections": [
          "Elastic Cloud",
          "Support Services and Consulting Services",
          "Swiftype (also known as Site Search) and Legacy App Search on Swiftype"
        ],
        "locations": [
          "United States",
          "selected by customer based on available regions supported by Elastic Cloud"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 1943,
      "data": {
        "name": "Google Ireland Limited (GCP)",
        "purposes": [
          "Email correspondence with support via Gmail",
          "Hosting"
        ],
        "sections": [
          "Elastic Cloud",
          "Support Services and Consulting Services"
        ],
        "locations": [
          "Ireland",
          "selected by customer based on available regions supported by Elastic Cloud"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "google-cloud",
      "evidence_id": 1943,
      "data": {
        "name": "Google LLC (GCP)",
        "purposes": [
          "Hosting for Jina AI Reader and other API services"
        ],
        "sections": [
          "Jina AI"
        ],
        "locations": [
          "United States and Singapore"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "ibm",
      "evidence_id": 1943,
      "data": {
        "name": "International Business Machines Corporation (IBM Cloud (Softlayer))",
        "purposes": [
          "Hosting"
        ],
        "sections": [
          "Swiftype (also known as Site Search) and Legacy App Search on Swiftype"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "microsoft",
      "evidence_id": 1943,
      "data": {
        "name": "Microsoft Corporation (Azure)",
        "purposes": [
          "Hosting"
        ],
        "sections": [
          "Elastic Cloud"
        ],
        "locations": [
          "selected by customer based on available regions supported by Elastic Cloud"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "mongodb",
      "evidence_id": 1943,
      "data": {
        "name": "MongoDB, Inc.",
        "purposes": [
          "Underlying caching layer and database for backend services for Jina Reader AI"
        ],
        "sections": [
          "Jina AI"
        ],
        "locations": [
          "United States and Belgium"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "okta",
      "evidence_id": 1943,
      "data": {
        "name": "Okta, Inc.",
        "purposes": [
          "Access authentication"
        ],
        "sections": [
          "Elastic Cloud"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "salesforce",
      "evidence_id": 1943,
      "data": {
        "name": "Salesforce.com, Inc.",
        "purposes": [
          "Customer support ticketing via Service Cloud"
        ],
        "sections": [
          "Support Services and Consulting Services"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "evidence_id": 1943,
      "data": {
        "name": "Serper",
        "purposes": [
          "SERP API provider (Google Search) for Jina Reader AI"
        ],
        "sections": [
          "Jina AI"
        ],
        "locations": [
          "United States and Singapore"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "tines",
      "evidence_id": 1943,
      "data": {
        "name": "Tines Automation, Inc.",
        "purposes": [
          "Enterprise workflow automation based on alerts from the customer's Elastic Products (servicing customers in the US, Canada, and Mexico)"
        ],
        "sections": [
          "Enterprise workflow automation"
        ],
        "locations": [
          "United States"
        ]
      }
    },
    {
      "kind": "subprocessor",
      "vendor": "tines",
      "evidence_id": 1943,
      "data": {
        "name": "Tines Security Services Limited",
        "purposes": [
          "Enterprise workflow automation based on alerts from the customer's Elastic Products (servicing customers in all locations except the US, Canada, and Mexico)"
        ],
        "sections": [
          "Enterprise workflow automation"
        ],
        "locations": [
          "Ireland"
        ]
      }
    }
  ]
}