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Genetec Cloud Products Support centerSubscribe to updates We’re fully operational We’re not aware of any issues affecting our systems. System status Jul 2026-Sep 2026 Clearance 6 components 98.87% uptime Clearance 6 components Clearance - Australia 99.93% uptime Clearance - Australia Clearance - Canada 99.91% uptime Clearance - Canada Clearance - Europe 99.91% uptime Clearance - Europe Clearance - United Kingdom 99.91% uptime Clearance - United Kingdom Clearance - US 99.87% uptime Clearance - US Clearance - US Government 98.90% uptime Clearance - US Government ClearID 5 components 99.96% uptime ClearID 5 components ClearID - Australia 100% uptime ClearID - Australia ClearID - Canada 100% uptime ClearID - Canada ClearID - Demo 99.96% uptime ClearID - Demo ClearID - Global US 99.96% uptime ClearID - Global US ClearID - Europe 100% uptime ClearID - Europe Cloudrunner 3 components 100% uptime Cloudrunner 3 components Cloudrunner - Australia 100% uptime Cloudrunner - Australia Cloudrunner - US Government 100% uptime Cloudrunner - US Government Cloudrunner - Canada 100% uptime Cloudrunner - Canada Cloud Storage 100% uptime Cloud Storage Genetec Update Service (GUS) 100% uptime Genetec Update Service (GUS) Operations Center 4 components 100% uptime Operations Center 4 components Operations Center - Australia East 100% uptime Operations Center - Australia East Operations Center - Canada Central 100% uptime Operations Center - Canada Central Operations Center - Europe West 100% uptime Operations Center - Europe West Operations Center - US 100% uptime Operations Center - US Security Center SaaS 7 components 99.66% uptime Security Center SaaS 7 components Access Control 99.96% uptime Access Control Communications 100% uptime Communications Device management (enrollment and device configuration) 99.89% uptime Device management (enrollment and device configuration) Investigation 100% uptime Investigation Video Streaming 99.91% uptime Video Streaming Video Recordings 100% uptime Video Recordings Web, desktop, and Mobile applications 99.77% uptime Web, desktop, and Mobile applications Streamvault 100% uptime Streamvault Synergis SaaS 99.96% uptime Synergis SaaS System Management portal (subscriptions.genetec.com) 100% uptime System Management portal (subscriptions.genetec.com) Powered by Privacy policy · Terms of service