Third Party Index

Genetec

genetec.com

Subprocessors

24 third parties, 17 affiliates. CSV · Atom

NamePurposeLocationListed since
Atlassian, Inc. Provides product status reports via email, SMS or RSS feed (status page)United States; United States, Germany, Ireland, Singapore, Australia
Axis Communications AB Provides device managements services for Axis unitsIreland
BeyondTrust Corporation provides remote access (screen sharing) services used by our support teamsUnited States
Catamorphic Co. (LaunchDarkly) Catamorphic Co. (LaunchDarkly); feature management service used to enable/disable product functionalityUnited States
Cloudflare, Inc. content distribution, security, abuse prevention for web trafficdata traffic is automatically routed to the nearest Cloudflare data center based on customer location. Refer to www.cloudflare.com/network for the list of available datacenter locations.
Docebo S.p.A. learning management solutionUnited States, Canada, United Kingdom, Ireland, Germany, Australia
Elastic Email Inc. Email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end users; email service provider, provides scalable Application Programming Interface (API) used to send email notifications; email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end usersCanada; France, United States, Canada; United States
Elasticsearch B.V. Cloud services for data storage; cloud services for data storageAustralia; Brazil; Canada; Europe; Japan; Netherlands, Ireland; United States
Five9, Inc. provides telephony services used by our support teamsUnited States
Fluid Topics content delivery platform that hosts the TechDoc Hub and Genetec Developer sites.United States
Google LLC (Firebase) Mobile login and metrics tracking service; provides mobile push notificationsdata traffic is automatically routed to the nearest Google data center based on customer location. Refer to www.google.com/about/datacenters/locations/ for the list of available datacenter locations.
Mailgun email service provider, provides scalable API (Application Programming Interface) used to send email notifications to end usersGermany; United States
Metered WebRTC STUN & TURN service (video redirection)
Microsoft Corporation AIMicrosoft’s Azure cloud computing platform provides a range of cloud services, including data hosting, data analytics, and data storage; Microsoft’s suite of cloud computing platforms such as Azure, Azure Storage and Blob Storage, Azure Table and Table Storage, Azure Events Hub, Azure Service Bus, Azure OpenAI, and Microsoft Application provide a range of cloud services, including data hosting, data analytics, and data storage; cloud storage, productivity and business relationship toolsAustralia; Australia, Hong Kong, India, Japan, Singapore, South Korea; Brazil; Canada; Europe; France, Ireland, Netherlands, United Kingdom; Japan; Netherlands, Ireland; United Kingdom; United States; United States, Canada; United States, Canada, Netherlands, Ireland, Australia, Hong Kong, Singapore
Mixpanel Product analytics and usage metrics serviceNetherlands; United States
Mixpanels Product analytics and usage metrics serviceNetherlands
MongoDB Inc. Data storage; cloud services for data storageAustralia; Canada; Europe; Netherlands, Ireland; United Kingdom; United States
Parker Software Inc. (WhosOn) provides chat services used by our support teamsUnited States
Product Fruits communicate product updates, guides users through the product and promote engagement by allowing feedback from customersIreland
Q2C NV Belgium
Sand Dune Mail Ltd (SMTP2GO) email service providerNetherlands; United States
Splunk Inc. Splunk is used for monitoring and to gather infrastructure status data. It indexes and correlates information. It allows us to generate alerts and reportsCanada
TeamViewer US, Inc. provides remote access (screen sharing) services used by our support teamsGermany, Austria
Twilio Inc. (SendGrid) communications (SMS) technology provider; email service provider, provides scalable Application Programming Interface (API) used to send email notifications to end usersUnited States
Genetec affiliates (17)
NamePurposeLocationListed since
Genetec Inc. Canada; United States
Genetec Asia Pacific Pte. Ltd. Singapore
Genetec Australia Pty Ltd Australia
Genetec Austria GmbH Austria
Genetec Chile SpA Chile
Genetec Colombia S.A.S. Colombia
Genetec Deutschland GmbH Germany
Genetec Do Brasil Informatica Ltda Brazil
Genetec Europe SARL France
Genetec Innovación S.A. de C.V. Mexico
Genetec Italia SRL Italy
Genetec Japan KK Japan
Genetec Nederland B.V. The Netherlands
Genetec Polska sp. z o.o Poland
Genetec Technology India Private Limited India
Genetec UK Limited United Kingdom
Genetec Yazilim AS Turkey

Service status

Jul 3: before our history of this status pageJul 4: before our history of this status pageJul 5: before our history of this status pageJul 6: before our history of this status pageJul 7: before our history of this status pageJul 8: before our history of this status pageJul 9: before our history of this status pageJul 10: before our history of this status pageJul 11: before our history of this status pageJul 12: before our history of this status pageJul 13: before our history of this status pageJul 14: before our history of this status pageJul 15: before our history of this status pageJul 16: before our history of this status pageJul 17: before our history of this status pageJul 18: before our history of this status pageJul 19: before our history of this status pageJul 20: before our history of this status pageJul 21: before our history of this status pageJul 22: before our history of this status pageJul 23: before our history of this status pageJul 24: before our history of this status pageJul 25: before our history of this status pageJul 26: before our history of this status pageJul 27: before our history of this status pageJul 28: 1 incident (1 minor)Jul 29: 1 incident (1 minor)Jul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: 2 incidents (2 minor)Aug 5: 1 incident (1 minor)Aug 6: 1 incident (1 minor)Aug 7: 2 incidents (1 major, 1 minor)Aug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: 1 incident (1 major)Aug 14: 2 incidents (1 major, 1 minor)Aug 15: no incident reportedAug 16: no incident reportedAug 17: 2 incidents (2 minor)Aug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 major)Aug 25: no incident reportedAug 26: 1 incident (1 minor)Aug 27: no incident reportedAug 28: 1 incident (1 minor)Aug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 minor)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: no incident reportedSep 11: 1 incident (1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 minor)Sep 16: 1 incident (1 critical)Sep 17: 1 incident (1 minor)Sep 18: no incident reportedSep 19: 1 incident (1 minor)Sep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 minor)Sep 30: no incident reported

90 days agotoday

  • 25 incidents in 64 days
  • 5 major or critical
  • 2 h 14 min typical time to resolve
  • 22 h 56 min longest major
BeganIncidentImpactLasted
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europeminor2 h 5 min
Potential issue affecting Genetec Cloud Products / Clearance → Clearance - US Governmentminor3 h 8 min
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2minor55 min
Login issue affecting Genetec Cloud Products / Clearance - Globalcritical2 h 55 min
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2minor4 h 30 min
Security Center SaaS is facing issues with near-live video playback in East USminor4 h 16 min
Failures when submitting Access Requests in the System Management Portalminor2 h 8 min
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Globalminor34 min

Incidents per month

0 8 16 Jul 2026: 2 incidents (2 minor) · partial: our history begins Jul 28 · typical time to resolve 5 h 34 min Aug 2026: 16 incidents (4 major, 12 minor) · typical time to resolve 2 h 14 min Sep 2026: 7 incidents (1 critical, 6 minor) · typical time to resolve 2 h 55 min Jul 2026Aug Sep

critical major minor no impact stated before or partly before our history

As Genetec's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

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