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Get support Subscribe to UpdatesSubscribe Middle East services possible disruption Subscribe Update - We are continuing to work on a fix for this issue. Jun 11, 2026 - 17:39 CEST Update - We are continuing to actively follow up on the situation with our partner AWS and will share additional updates as soon as we receive more information. Mar 16, 2026 - 06:45 CET Update - We are continuing to work on a fix for this issue. Mar 03, 2026 - 12:33 CET Update - We remain in close coordination with our cloud providers to gain full visibility into the current situation. We will provide timely updates as soon as additional information becomes available. Mar 03, 2026 - 12:07 CET Identified - Due to the current geopolitical situation in the Middle East, some of our services operating in this region are currently impacted. Several services are temporarily unavailable as certain cloud data centers in the affected area are experiencing connectivity and power disruptions. At this stage, we do not yet have a confirmed timeline for full service restoration. Our teams are actively monitoring the situation and coordinating with our cloud infrastructure providers. We will provide further updates as soon as additional information becomes available. We appreciate your understanding and remain fully mobilized to restore normal operations as quickly as possible. Mar 02, 2026 - 12:01 CET Australia Operational SIP SBC for Webex Calling live recorder Operational UCX Cloud Suite Operational APJC Operational SIP Media Edge Operational SIP SBC for Webex Calling live recorder Operational UCX Cloud Suite Operational UCX Platform - Web Portal Operational UCX Platform - Authentication Services Operational UCX Platform - Licensing Operational UCX Platform - User Synchronization Operational UCX Platform - Voice Analytics/Call Recording Operational UCX Platform - Public API Operational Canada Operational UCX Cloud Suite Operational SIP SBC for Webex Calling live recorder Operational UCX Platform - Web Portal Operational UCX Platform - Authentication Services Operational UCX Platform - Licensing Operational UCX Platform - User Synchronization Operational UCX Platform - Voice Analytics/Call Recording Operational UCX Platform - Public API Operational Europe Operational SIP Media Edge Operational SIP SBC for Webex Calling live recorder Operational UCX Cloud Suite Operational Call Analytics - Webex Collector Operational Call Analytics - Teams Collector Operational Call Recorder- Webex Operational Call Recorder - Webex Contact Center Operational Call Recorder - Teams recorder Operational UCX Platform - Web Portal Operational UCX Platform - Authentication Services Operational UCX Platform - Licensing Operational UCX Platform - User Synchronization Operational UCX Platform - Voice Analytics/Call Recording Operational UCX Platform - Public API Operational Smartflows - Virtual Receptionist Operational Smartflows - Digital Virtual Agent Operational Smartflows - Voice Virtual Argent Operational Smartflows - Webex Console Operational Smartflows - Teams Console Operational Smartflows - Omnichannel Operational Middle East Major Outage SIP Media Edge Operational UCX Cloud Suite Major Outage Call Analytics - Webex Collector Operational Call Analytics - Teams Collector Operational Call Recorder - Teams Operational Call Recorder - Webex Calling Operational Call Recorder - Webex Contact Center Operational UK Operational SIP SBC for Webex Calling live recorder Operational UCX Cloud Suite Operational UCX Platform - Web Portal Operational UCX Platform - Authentication Services Operational UCX Platform - Licensing Operational UCX Platform - User Synchronization Operational UCX Platform - Voice Analytics/Call Recording Operational UCX Platform - Public API Operational US Operational SIP Media Edge Operational SIP SBC for Webex Calling live recorder Operational UCX Cloud Suite Operational Call Analytics - Webex Collector Operational Call Analytics - Teams Collector Operational Call Recorder - Webex Operational Call Recorder - Webex Contact Center Operational Call Recorder - Teams Operational UCX Platform - Web Portal Operational UCX Platform - Authentication Services Operational UCX Platform - Licensing Operational UCX Platform - User Synchronization Operational UCX Platform - Voice Analytics/Call Recording Operational UCX Platform - Public API Operational Smartflows - Virtual Receptionist Operational Smartflows - Digital Virtual Agent Operational Smartflows - Voice Virtual Agent Operational Smartflows - Webex Console Operational Smartflows - Teams Console Operational Smartflows - Omnichannel Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Sep 30, 2026 No incidents reported today. Sep 29, 2026 Smartflows and AI Receptionist infrastructure update Completed - The scheduled maintenance has been completed. Sep 29, 23:58 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 22:30 CEST Scheduled - As part of our security and product roadmap initiatives, please be advised that our AI Virtual Receptionist and Smartflows cloud applications will undergo scheduled maintenance due to infrastructure upgrades and minor software updates. During the maintenance window, customers leveraging the European instance (normally Europe, UK, Africa, Middle East) may experience brief periods of reduced availability or intermittent service interruptions. We apologize for any inconvenience and appreciate your understanding as we work to improve the reliability and performance of our services. Sep 17, 17:11 CEST Smartflows and AI Virtual Receptionist outage - US region Resolved - This incident has been resolved. ROOT CAUSE SUMMARY A deployment defect introduced during a scheduled Smartflows US service update on September 24, 2026 removed permissions required for internal platform communication. The issue remained undetected because existing credentials continued to function after deployment. When those credentials were automatically renewed on September 26, the missing permissions were applied, disrupting communication between service components and causing the Smartflows service interruption. Sep 29, 13:17 CEST Monitoring - Problem fixed, monitoring in progress. Sep 28, 14:22 CEST Identified - The issue has been identified and a fix is being implemented. Sep 28, 11:07 CEST Investigating - Voice services for Smartflows and the AI Virtual Receptionist are currently unavailable in the US region. Our team is investigating the issue. Sep 28, 08:25 CEST Sep 28, 2026 Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 Smartflows Infrastructure update Completed - The scheduled maintenance has been completed. Sep 24, 11:21 CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 24, 09:30 CEST Scheduled - As part of our security and product roadmap initiatives, please be advised that our AI Virtual Receptionist and Smartflows cloud applications will undergo scheduled maintenance due to infrastructure upgrades and minor software updates. During the maintenance window, customers in the United States, Canada, APJC, and Australia may experience brief periods of reduced availability or intermittent service interruptions. We apologize for any inconvenience and appreciate your understanding as we work to improve the reliability and performance of our services. Sep 14, 23:33 CEST Sep 23, 2026 No incidents reported. Sep 22, 2026 No incidents reported. Sep 21, 2026 No incidents reported. Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Sep 17, 2026 No incidents reported. Sep 16, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage