Third Party Index

Imagicle Spa

imagicle.com

Subprocessors

5 third parties. CSV · Atom

NamePurposeLocationListed since
Deepgram AICountry where processing will take place: United States; Frequency of transfer: continuous/daily; Sub-Processor's Address: 548 Market Street, PMB 25104, San Francisco, CA 94104, United States (Deepgram, Inc.); · DPA / SCCs: available from Deepgram on request (referenced in the Privacy Policy); · Data Security: https://deepgram.com/data-security; · Privacy Policy: https://deepgram.com/privacy; · Trust & Security / Data Privacy Compliance: https://developers.deepgram.com/trust-security/data-privacy-compliance
ElevenLabs AICountry where processing will take place: United States; Frequency of transfer: continuous/daily; Personal data categories: Text provided for synthesis (which may include personal data) and generated audio output; related request metadata.; Purpose of Data Processing: Text-to-speech generation (TTS) for AI-enabled voice services (e.g., Virtual Receptionist). Customer content is not used to train models.; Sub-Processor’s Address: 169 Madison Ave #2484, New York, NY 10016, United States; · EU-U.S. Data Privacy Framework Policy: https://elevenlabs.io/eu-us-data-privacy-framework-policy/; · Privacy Policy: https://elevenlabs.io/privacy-policy
MongoDB Frequency of transfer: continuous/daily; · Data Processing Agreement: https://www.mongodb.com/legal/data-processing-agreement; · Privacy Policy: https://www.mongodb.com/legal/privacy/privacy-policy; · Sub-processors: https://www.mongodb.com/cloud/trust/compliance/subprocessors; · Trust Center: https://www.mongodb.com/products/platform/trust
OpenRouter, Inc. AICountry where processing will take place: United States and EU; Frequency of transfer: continuous/daily; Sub-Processor’s Address: 936 W Alder St, Louisville, CO 80027, United States; · Privacy Policy:https://openrouter.ai/privacy; · Trust Center & DPA:https://trust.openrouter.ai/?tab=documents
Pinecone Country where processing will take place: United States, Europe, based on customer region service selection.; Frequency of transfer: continuous/daily; Purpose of Data Processing: Use of Pinecone Vector Database to build knowledgeable AI; Sub-Processor’s Address: New York,1375 Broadway, Floor 11, United States; · Privacy Policy (Cross-border transfers): https://www.pinecone.io/privacy/; · Trust/Security Center: https://security.pinecone.io/

Service status

  • major The status page says: Partial System Outage · Middle East: major outage
Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: 1 incident (1 minor)Aug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 critical)Aug 18: no incident reportedAug 19: no incident reportedAug 20: 1 incident (1 critical)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 critical)Sep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 5 incidents in 90 days
  • 3 major or critical
  • 6 h 49 min typical time to resolve
  • 28 h 51 min longest major
BeganIncidentImpactLasted
Smartflows and AI Virtual Receptionist outage - US regioncritical28 h 51 min
Smartflows and AI Virtual Receptionist service downcritical2 h 50 min
Smartflows and AI Virtual Receptionist outagecritical6 h 49 min
Error processing Voice Analytics conversations for US customersminor22 h 29 min
Microsoft Teams Direct Routing Instability Following Microsoft Certificate Authority Rotation (June 30 – July 2, 2026)minor2 h 58 min

Incidents per month

0 2 4 Jul 2026: 1 incident (1 minor) · partial: our history begins Jul 2 · typical time to resolve 2 h 58 min Aug 2026: 3 incidents (2 critical, 1 minor) · typical time to resolve 6 h 49 min Sep 2026: 1 incident (1 critical) · typical time to resolve 28 h 51 min Jul 2026Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Smartflows - Virtual Receptionist3
Smartflows - Digital Virtual Agent2
Smartflows - Omnichannel2
Smartflows - Teams Console2
Smartflows - Webex Console2
SIP Media Edge1
Smartflows - Voice Virtual Agent1
Smartflows - Voice Virtual Argent1

As Imagicle Spa's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Imagicle Spa's site

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