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Service Specific Sub-processors and Third Parties Information about the sub-processors, content delivery networks, and third parties that Zoho engages to support the provision of the Zoho Services. (Last Updated on : 24th september 2026) Sub-Processors 38 Data Centers 11 Services 55 A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below. Third Party Service Provider means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws. AI Sub-processors are third-party service providers engaged by Zoho to provide AI features in our products. These providers may process data such as prompts, content, or other inputs needed to deliver AI functionality. Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them. Sub-Processor directory Showing 38 of 38 providers Sub-ProcessorsSub-Processors — 20 providers Provider Name Total Services › Amazon CDN 13 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho PageSense To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSA All the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7 To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSA All the customers around the globe Static webpage content custom scripts 3Zoho Books To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho Invoice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho Inventory To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho Expense To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho Payroll To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho Billing To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho Checkout To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSM To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho Practice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentral To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing Automation To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSASG All the customers around the globe Static webpage content custom scripts › Amazon SNS 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Shifts Sending text messages to individuals, or multiple persons simultaneously In the US-East for the US & IN DCs; In the AU for the AU DC USINAU All the customers around the globe Phone number › Brave Search API 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Writer Compare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages. In the US for all applicable DCs USIN All customers across the globe who've signed up in the US or IN DC. Content shared by users to check for plagiarism › Daxtra 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Recruit To parse CVs, resumes, or other candidate information, as well as job descriptions. In Ireland for US, IN, AU, EU, JP, CA, SA DCs; In UAE for UAE DC USINAUEUJPCAKSAUAE All customers around the globe who use CVs, resumes, or similar candidate information parsing, as well as job descriptions in languages other than English. Resume Job Description › Easy Post 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books A shipping service used to deliver goods/items In the US for all the DCs USINAUJPCA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 2Zoho Inventory A shipping service used to deliver goods/items In the US for all the DCs USINAUJPCA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 3Zoho ERP A shipping service used to deliver goods/items In the US for all the DCs IN All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) › Google Translate 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Creator To carry out translation between different languages In the US for US, IN, AU, JP and CA DCs; In the EU for EU DC USEUINAUJPCASG All the customers around the globe who have signed up for Premium and Ultimate Edition Application meta data (Eg: Application name, Form name, Fields name, etc) Static content of the creator website other than the User/Application specific data 2Zoho Survey To carry out translation between different languages In the US for US, IN, AU, JP, CA and SA DCs; In the EU for EU DC USEUINAUJPCAKSASG All the customers around the globe who have signed up for Pro and Enterprise Edition Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields 3Zoho SalesIQ To carry out translation between different languages In the US for all the DCs USINAU All the customers around the globe who have signed up for Enterprise Edition Chat text › Google Cloud Speech-to-Text 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC USEUINCAKSAJPAU All the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module. Audio Call Recordings 2Zoho Voice To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC USEU All the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription. Voice Mail Audio Files 3Zoho ResearchStudio To convert speech to text also called speech transcription. In the US for the US, AU & IN DCs; In the EU for the EU DC USEUINAU All customers around the globe who have signed up in the relevant data centers and use the Generate Transcript functionality for languages other than English. Audio Recordings and Audio Files › Google Cloud Text-to-Speech 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice To convert text to audio. In the US for US DC; In the EU for EU DC USEU All the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus. Text prompt › Litmus 2 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Campaigns To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs USINAU All the customers around the globe who have signed up in the US or IN or AU DC Email Content 2Zoho Marketing Automation To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs USINAU All the customers around the globe who have signed up in the US or IN or AU DC Email Content › Luna Soft 5 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 2Zoho Invoice E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 3Zoho Inventory E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 4Zoho Billing E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 5Zoho Solo E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) › MapMyIndia (MAPPLS) 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To render data on maps and provide address auto-suggestions India for IN DC IN All the customer whose account is hosted in IN DC. Text typed by users to show address suggestions based on the input Geo-coordinates (latitude/longitude) of addresses to plot them on map › Perfios 6 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transactions statements In India for all the DCs USINEU All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 2Zoho Expense To fetch bank transactions statements In India for all the DCs USINEU All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 3Zoho ERP To fetch bank transactions statements In India for all the DCs IN All the customers who have signed up for Indian Edition & GCC Edition in IN DC Bank PDF Statements 4Zoho Spend To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 5Zoho Procurement To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 6Zoho BillPay To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements › SignDesk 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Sign To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature. India IN All the customers around the globe who have signed up in the IN DC (paid edition) First Party & Second party - Name, Address First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN Document Category - The type of document for which e-stamp is procured › Signzy 6 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 2Zoho Invoice To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 3Zoho Inventory To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 4Zoho Billing To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 5Zoho Spend To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 6Zoho Procurement To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN › Storecove (Peppol) 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 2Zoho Inventory To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 3Zoho Invoice To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 4Zoho Billing To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) › Veryfi 5 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Expense To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 2Zoho Books To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC;In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 3Zoho Invoice To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 4Zoho Inventory To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 5Zoho Billing To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer › Yodlee 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transaction statements In the US for all the DCs USINAUJPCA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 2Zoho Expense To fetch bank transaction statements In the US for all the DCs USINAUJPCA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 3Zoho ERP To fetch bank transaction statements In the US for all the DCs IN All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions › Audio Codes 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice Session Border Controller (SBC) for in-bound and out-bound dialling services. In India for IN DC IN All customers who have signed up for Zoho Voice India and who have purchased India numbers via Zoho Voice Data input as part of system logs Caller and/or Callee Name (Pseudonymized) Caller and/or Callee Phone number (Pseudonymized) Caller and/or Callee URI(Pseudonymized) › B2Brouter 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 2Zoho Inventory E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 3Zoho Invoice E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 4Zoho Billing E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details › Remita 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 2Zoho Inventory E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 3Zoho Billing E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 4Zoho Invoice E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. Third Party Service ProvidersThird Party Service Providers — 16 providers Provider Name Total Services › AMD 10 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number SMS content 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe. Phone number SMS content 6ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSAUSEUINAUJPUKSG All the customers around the globe. Phone number SMS content 7Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 8Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 9ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 10ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All the customers around the globe. Phone Number SMS Content › AVOXI, Inc. 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. In USA for US DC To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased DID and Toll Free numbers from AVOXI. CDR (Call Details Record) Document of customers (to purchase phone numbers) › Belgacom International Carrier Services SA (BICS) 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. Belgium To provide the service and for additional purposes according to their privacy policy. EU All the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS. CDR (Call Details Record) Document of customers (to purchase phone numbers) › BulkSMS 4 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content › Clickatell 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4ManageEngine AlarmsOne Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC Phone number SMS content 5ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 6ManageEngine ADSelfServicePlus Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. On-Premise All the customers around the globe Phone number SMS content › Kaleyra 24 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Books Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 2Zoho Invoice Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 3Zoho Inventory Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 4Zoho Expense Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 5Zoho Payroll Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 6Zoho Billing Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 7Zoho Checkout Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 8Zoho Daybook App Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 9Zoho POS Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USIN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 10ManageEngine Site24x7 Sending SMS and Voice-call notifications to customers with Indian mobile numbers configured. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSASG All the customers around the globe with Indian Mobile numbers configured Phone number Alert content 11Zoho Assist Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 12Zoho Lens Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 13ManageEngine MDM Cloud Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 14Zoho CRM To send SMS notifications to our Customers, Users and to their Clients. US, UK, EU and IN for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUCAKSAUK All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 15Zoho Campaigns Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAUEUCAKSA All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. Phone number SMS content 16Zoho Marketing Automation Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 17Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 18Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 19Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 20Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 21ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 22Zoho Desk To send Helpcenter Signup & Signin OTP to the end-users/clients of our customers. In India for IN DC To provide the service and for additional purposes according to their privacy policy. IN All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 23ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content 24Zoho Creator To Send SMS notifications to portal users associated with Zoho Creator portals. In India for Indian mobile numbers and in the United States for US mobile numbers, in all the applicable data centres. To provide the service and for additional purposes according to their privacy policy. USIN Users who are part of Zoho Creator portals hosted in the US and IN data centers to deliver messages to their US or Indian phone numbers. Sender ID Recipient's phone number SMS content › NTT 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound dialling services. US To provide the service and for additional purposes according to their privacy policy. US All the users around the globe who have signed up in the US DC and purchased unlimited DID numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) › Sinch (formerly CLX) 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone Number SMS Content › Tata Communications 3 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. USINAUJPCA All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. USINAUJPCA All the customers around the globe CDR (Call Details Record) 3Zoho Voice To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers CDR (Call Details Record) Document of customers (to purchase phone numbers) › TeleSign 7 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 3Zoho Workerly To send SMS to client portal users for: Sign-in using SMS, Forgot password recovery method In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 5Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 6ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 7ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content › Telnyx 3 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUCAKSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content 2Zoho Voice To provide: in-bound dialling services, 2-way SMS and MMS service to end-users/clients of our customers, 1-way outbound SMS service to end-users/clients of our customers In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US All users around the world whose accounts are hosted in US data centers and who have purchased Telnyx numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) Phone number Message content for SMS and MMS 3Zoho Marketing Automation Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US and Canada for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content › Twilio 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 2Zoho Assist Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Lens Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4ManageEngine AlarmsOne Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe signed up in the US DC SMS - Customer's IT alarm data, Display name of the entity and severity of the alert Call - Phone number is used to send call notification 5Zoho CRM To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINJPCAKSAUK All the customers around the globe who have enabled the built-in telephony feature. End users' phone numbers Verification documents of customer (for purchasing phone numbers) 6Zoho Bigin To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJP All the customers around the globe End users' phone number and the documents of customer (to purchase phone numbers) › Value First 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content › Validity 2 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAU All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. Email address of the sender 2Zoho Marketing Automation Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAU All the customers of Zoho Marketing Automation who have signed up in the US or IN or AU DC across the globe. Email address of the sender › Bandwidth (Voxbone) 2 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe CDR (Call Details Record) › Etisalat 8 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account and other alert, notification messages In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 5ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 6Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 7Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 8ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content AI Service ProvidersAI Service Providers — 2 providers Provider Name Total Services › OpenAI 17 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Notebook To provide AI-generated content and assistance based on user input US USINAUCA All the customers around the globe who have subscribed to Notebook AI plan/addon User input including text prompts and note content 2Zoho Sites To provide AI-generated content ,text embedding and image generation. US USINAUCAJP All customers who have enabled Zia Chat in their Zoho Sites configuration and use text prompts to generate AI-powered content, headings, embeddings/matching, or website images. User input including prompts for generating content and website images 3Endpoint Central To provide AI-generated PowerShell scripts and Sensors in DEX. US USINAUCAJP All customers using the DEX product web console and the DEX add-on in Endpoint Central across the applicable DCs. User input messages and instructions for sensor generation 4Vani Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas. US USINCAAU All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. For summarization: User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. For flowchart generation: Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 5Zoho Desk Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent. Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent. US USIN All the customers of Zoho Desk who have signed up in the US or IN and have enabled the ZIA Agents functionality. Text content from tickets and article information processed through the Answer Bot 6Zoho Apptics To analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews. US USINAUCAJP All the customers around the globe who have signed up in the applicable data centers and who have enabled AI Summaries and AI Replies features. For crash log analysis: Anonymized crash log data For responding to store reviews: Publicly available app reviews from the respective app stores 7Zoho Social AI-generated content and Image based on user input US USINAUCAJP All Customers who enabled Zia Integrations in Zoho Social. User input including prompts for generating Content, Image & Replies 8Zoho Bigin 1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview. 2) Email Writing Assistant - Suggests and drafts professional emails based on user intent. 3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn. 4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile. 5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history. US USINAU All the customers around the globe in Premier, Bigin 360 and Zoho One Plans and have enabled the AI functionality. Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used. 9Zoho People To execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user input US JP All users of the organization based on configurations set by the administrator User inputs including text, audio prompts, and file uploads 10ManageEngine Site24x7 To provide AI generated content and assistance based on user input US USINJPCA Customers who have enabled ZKS integration to use the Ask Zia feature User queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics. 11Zia Agents AI agent service used to process customer requests, generate responses, retrieve relevant information, and perform configured actions. US USINCAAUJP Applicable when the customer enables Zoho Key System (ZKS) integration and choose third-party AI vendor while creating agent Prompts and instructions, conversation content, and relevant customer/service data provided to or accessed by the Zia Agent, as configured by the customer 12TrainerCentral To provide AI-generated content, analyse reports and offer assistance based on user input. US USINAUJPCASG All the customers who have signed up in the applicable data centers and enabled the AI functionality. User Input, Learner Progress and Revenue Reports 13Zoho IOT To provide speech-to-text transcription for Multi Line fields US USINAUCA All customers who have enabled Voice Dictation in their AI Settings and use the Dictate option on supported Multi Line fields. User voice input (audio) submitted via the Dictate option 14Nila To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code (Beta release) US IN Customers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 15Zoho CommandCenter To convert image data to JSON data using AI US USINJPCA Customers who have enabled ZKS integration to use the Import journey User input image 16Zoho Campaigns To provide AI-generated content and assistance based on user input for creating Email, SMS, and WhatsApp Campaign content, including subject lines, pre-headers, content for individual campaign blocks, plain-text email bodies, and actions such as changing tone, adjusting length, simplifying, rephrasing and translating content based on the campaign context and user-provided prompt. US USINCAAUJPSG All customers who have signed up in the applicable data centers and have enabled the AI Content Assistant. User-provided input, including the prompt and relevant campaign context. 17Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. US USINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions. Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the openAI to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. › Anthropic 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Nila To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code US IN Customers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 2Vani Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas. US USINCAAU All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 3Zoho Sites To support design planning and page/section content generation. US USINAU All customers who select the AI-Generated Site option while creating a site and customers enabled Zia Chat in their Zoho Sites configuration. User site brief / text prompts used for design planning and for page/section content generation 4Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. US USINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions. Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the Anthropic to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. Note: If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use. If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column. If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here. Some of the sub-processors will be enabled by default, and the admin will be given the option to turn it off and few other sub-processors will be disabled by default and the admin of the org can enable it, as per their organisation's requirement. Sign Up for Free Access Zoho home Products Apps Suites Platforms Solutions Zoho for Enterprise Zoho for MSMEs Zoho for Nonprofits Zoho for Retail Zoho for Healthcare Zoho for Automotive Customers Customer Stories User Community Training and Certification Affiliate Program Partners Work With a Partner Become a Partner Resources Learn Announcements Hub Security Solutions Run on Zoho Developer Center Blog Zia Newsletter The Long Game Support Knowledge Base Concierge Contact Us Sign In All Zoho Products We're Online! How may I help you today? Sub-Processor Service Specific Sub-processors and Third Parties Information about the sub-processors, content delivery networks, and third parties that Zoho engages to support the provision of the Zoho Services. (Last Updated on : 24th september 2026) Sub-Processors 38 Data Centers 11 Services 55 A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below. Third Party Service Provider means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws. AI Sub-processors are third-party service providers engaged by Zoho to provide AI features in our products. These providers may process data such as prompts, content, or other inputs needed to deliver AI functionality. Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them. Sub-Processor directory Showing 38 of 38 providers Sub-ProcessorsSub-Processors — 20 providers Provider Name Total Services › Amazon CDN 13 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho PageSense To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSA All the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7 To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSA All the customers around the globe Static webpage content custom scripts 3Zoho Books To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho Invoice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho Inventory To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho Expense To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho Payroll To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho Billing To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho Checkout To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSM To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho Practice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentral To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing Automation To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSASG All the customers around the globe Static webpage content custom scripts › Amazon SNS 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Shifts Sending text messages to individuals, or multiple persons simultaneously In the US-East for the US & IN DCs; In the AU for the AU DC USINAU All the customers around the globe Phone number › Brave Search API 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Writer Compare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages. In the US for all applicable DCs USIN All customers across the globe who've signed up in the US or IN DC. Content shared by users to check for plagiarism › Daxtra 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Recruit To parse CVs, resumes, or other candidate information, as well as job descriptions. In Ireland for US, IN, AU, EU, JP, CA, SA DCs; In UAE for UAE DC USINAUEUJPCAKSAUAE All customers around the globe who use CVs, resumes, or similar candidate information parsing, as well as job descriptions in languages other than English. Resume Job Description › Easy Post 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books A shipping service used to deliver goods/items In the US for all the DCs USINAUJPCA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 2Zoho Inventory A shipping service used to deliver goods/items In the US for all the DCs USINAUJPCA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 3Zoho ERP A shipping service used to deliver goods/items In the US for all the DCs IN All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) › Google Translate 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Creator To carry out translation between different languages In the US for US, IN, AU, JP and CA DCs; In the EU for EU DC USEUINAUJPCASG All the customers around the globe who have signed up for Premium and Ultimate Edition Application meta data (Eg: Application name, Form name, Fields name, etc) Static content of the creator website other than the User/Application specific data 2Zoho Survey To carry out translation between different languages In the US for US, IN, AU, JP, CA and SA DCs; In the EU for EU DC USEUINAUJPCAKSASG All the customers around the globe who have signed up for Pro and Enterprise Edition Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields 3Zoho SalesIQ To carry out translation between different languages In the US for all the DCs USINAU All the customers around the globe who have signed up for Enterprise Edition Chat text › Google Cloud Speech-to-Text 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC USEUINCAKSAJPAU All the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module. Audio Call Recordings 2Zoho Voice To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC USEU All the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription. Voice Mail Audio Files 3Zoho ResearchStudio To convert speech to text also called speech transcription. In the US for the US, AU & IN DCs; In the EU for the EU DC USEUINAU All customers around the globe who have signed up in the relevant data centers and use the Generate Transcript functionality for languages other than English. Audio Recordings and Audio Files › Google Cloud Text-to-Speech 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice To convert text to audio. In the US for US DC; In the EU for EU DC USEU All the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus. Text prompt › Litmus 2 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Campaigns To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs USINAU All the customers around the globe who have signed up in the US or IN or AU DC Email Content 2Zoho Marketing Automation To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs USINAU All the customers around the globe who have signed up in the US or IN or AU DC Email Content › Luna Soft 5 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 2Zoho Invoice E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 3Zoho Inventory E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 4Zoho Billing E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 5Zoho Solo E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) › MapMyIndia (MAPPLS) 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To render data on maps and provide address auto-suggestions India for IN DC IN All the customer whose account is hosted in IN DC. Text typed by users to show address suggestions based on the input Geo-coordinates (latitude/longitude) of addresses to plot them on map › Perfios 6 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transactions statements In India for all the DCs USINEU All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 2Zoho Expense To fetch bank transactions statements In India for all the DCs USINEU All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 3Zoho ERP To fetch bank transactions statements In India for all the DCs IN All the customers who have signed up for Indian Edition & GCC Edition in IN DC Bank PDF Statements 4Zoho Spend To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 5Zoho Procurement To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 6Zoho BillPay To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements › SignDesk 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Sign To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature. India IN All the customers around the globe who have signed up in the IN DC (paid edition) First Party & Second party - Name, Address First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN Document Category - The type of document for which e-stamp is procured › Signzy 6 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 2Zoho Invoice To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 3Zoho Inventory To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 4Zoho Billing To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 5Zoho Spend To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 6Zoho Procurement To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN › Storecove (Peppol) 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 2Zoho Inventory To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 3Zoho Invoice To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 4Zoho Billing To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) › Veryfi 5 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Expense To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 2Zoho Books To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC;In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 3Zoho Invoice To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 4Zoho Inventory To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 5Zoho Billing To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer › Yodlee 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transaction statements In the US for all the DCs USINAUJPCA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 2Zoho Expense To fetch bank transaction statements In the US for all the DCs USINAUJPCA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 3Zoho ERP To fetch bank transaction statements In the US for all the DCs IN All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions › Audio Codes 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice Session Border Controller (SBC) for in-bound and out-bound dialling services. In India for IN DC IN All customers who have signed up for Zoho Voice India and who have purchased India numbers via Zoho Voice Data input as part of system logs Caller and/or Callee Name (Pseudonymized) Caller and/or Callee Phone number (Pseudonymized) Caller and/or Callee URI(Pseudonymized) › B2Brouter 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 2Zoho Inventory E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 3Zoho Invoice E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 4Zoho Billing E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details › Remita 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 2Zoho Inventory E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 3Zoho Billing E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 4Zoho Invoice E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. Third Party Service ProvidersThird Party Service Providers — 16 providers Provider Name Total Services › AMD 10 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number SMS content 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe. Phone number SMS content 6ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSAUSEUINAUJPUKSG All the customers around the globe. Phone number SMS content 7Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 8Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 9ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 10ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All the customers around the globe. Phone Number SMS Content › AVOXI, Inc. 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. In USA for US DC To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased DID and Toll Free numbers from AVOXI. CDR (Call Details Record) Document of customers (to purchase phone numbers) › Belgacom International Carrier Services SA (BICS) 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. Belgium To provide the service and for additional purposes according to their privacy policy. EU All the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS. CDR (Call Details Record) Document of customers (to purchase phone numbers) › BulkSMS 4 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content › Clickatell 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4ManageEngine AlarmsOne Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC Phone number SMS content 5ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 6ManageEngine ADSelfServicePlus Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. On-Premise All the customers around the globe Phone number SMS content › Kaleyra 24 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Books Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 2Zoho Invoice Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 3Zoho Inventory Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 4Zoho Expense Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 5Zoho Payroll Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 6Zoho Billing Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 7Zoho Checkout Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 8Zoho Daybook App Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 9Zoho POS Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USIN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 10ManageEngine Site24x7 Sending SMS and Voice-call notifications to customers with Indian mobile numbers configured. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSASG All the customers around the globe with Indian Mobile numbers configured Phone number Alert content 11Zoho Assist Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 12Zoho Lens Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 13ManageEngine MDM Cloud Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 14Zoho CRM To send SMS notifications to our Customers, Users and to their Clients. US, UK, EU and IN for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUCAKSAUK All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 15Zoho Campaigns Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAUEUCAKSA All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. Phone number SMS content 16Zoho Marketing Automation Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 17Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 18Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 19Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 20Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 21ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 22Zoho Desk To send Helpcenter Signup & Signin OTP to the end-users/clients of our customers. In India for IN DC To provide the service and for additional purposes according to their privacy policy. IN All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 23ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content 24Zoho Creator To Send SMS notifications to portal users associated with Zoho Creator portals. In India for Indian mobile numbers and in the United States for US mobile numbers, in all the applicable data centres. To provide the service and for additional purposes according to their privacy policy. USIN Users who are part of Zoho Creator portals hosted in the US and IN data centers to deliver messages to their US or Indian phone numbers. Sender ID Recipient's phone number SMS content › NTT 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound dialling services. US To provide the service and for additional purposes according to their privacy policy. US All the users around the globe who have signed up in the US DC and purchased unlimited DID numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) › Sinch (formerly CLX) 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone Number SMS Content › Tata Communications 3 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. USINAUJPCA All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. USINAUJPCA All the customers around the globe CDR (Call Details Record) 3Zoho Voice To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers CDR (Call Details Record) Document of customers (to purchase phone numbers) › TeleSign 7 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 3Zoho Workerly To send SMS to client portal users for: Sign-in using SMS, Forgot password recovery method In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 5Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 6ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 7ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content › Telnyx 3 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUCAKSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content 2Zoho Voice To provide: in-bound dialling services, 2-way SMS and MMS service to end-users/clients of our customers, 1-way outbound SMS service to end-users/clients of our customers In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US All users around the world whose accounts are hosted in US data centers and who have purchased Telnyx numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) Phone number Message content for SMS and MMS 3Zoho Marketing Automation Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US and Canada for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content › Twilio 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 2Zoho Assist Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Lens Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4ManageEngine AlarmsOne Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe signed up in the US DC SMS - Customer's IT alarm data, Display name of the entity and severity of the alert Call - Phone number is used to send call notification 5Zoho CRM To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINJPCAKSAUK All the customers around the globe who have enabled the built-in telephony feature. End users' phone numbers Verification documents of customer (for purchasing phone numbers) 6Zoho Bigin To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJP All the customers around the globe End users' phone number and the documents of customer (to purchase phone numbers) › Value First 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content › Validity 2 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAU All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. Email address of the sender 2Zoho Marketing Automation Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAU All the customers of Zoho Marketing Automation who have signed up in the US or IN or AU DC across the globe. Email address of the sender › Bandwidth (Voxbone) 2 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe CDR (Call Details Record) › Etisalat 8 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account and other alert, notification messages In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 5ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 6Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 7Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 8ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content AI Service ProvidersAI Service Providers — 2 providers Provider Name Total Services › OpenAI 17 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Notebook To provide AI-generated content and assistance based on user input US USINAUCA All the customers around the globe who have subscribed to Notebook AI plan/addon User input including text prompts and note content 2Zoho Sites To provide AI-generated content ,text embedding and image generation. US USINAUCAJP All customers who have enabled Zia Chat in their Zoho Sites configuration and use text prompts to generate AI-powered content, headings, embeddings/matching, or website images. User input including prompts for generating content and website images 3Endpoint Central To provide AI-generated PowerShell scripts and Sensors in DEX. US USINAUCAJP All customers using the DEX product web console and the DEX add-on in Endpoint Central across the applicable DCs. User input messages and instructions for sensor generation 4Vani Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas. US USINCAAU All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. For summarization: User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. For flowchart generation: Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 5Zoho Desk Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent. Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent. US USIN All the customers of Zoho Desk who have signed up in the US or IN and have enabled the ZIA Agents functionality. Text content from tickets and article information processed through the Answer Bot 6Zoho Apptics To analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews. US USINAUCAJP All the customers around the globe who have signed up in the applicable data centers and who have enabled AI Summaries and AI Replies features. For crash log analysis: Anonymized crash log data For responding to store reviews: Publicly available app reviews from the respective app stores 7Zoho Social AI-generated content and Image based on user input US USINAUCAJP All Customers who enabled Zia Integrations in Zoho Social. User input including prompts for generating Content, Image & Replies 8Zoho Bigin 1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview. 2) Email Writing Assistant - Suggests and drafts professional emails based on user intent. 3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn. 4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile. 5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history. US USINAU All the customers around the globe in Premier, Bigin 360 and Zoho One Plans and have enabled the AI functionality. Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used. 9Zoho People To execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user input US JP All users of the organization based on configurations set by the administrator User inputs including text, audio prompts, and file uploads 10ManageEngine Site24x7 To provide AI generated content and assistance based on user input US USINJPCA Customers who have enabled ZKS integration to use the Ask Zia feature User queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics. 11Zia Agents AI agent service used to process customer requests, generate responses, retrieve relevant information, and perform configured actions. US USINCAAUJP Applicable when the customer enables Zoho Key System (ZKS) integration and choose third-party AI vendor while creating agent Prompts and instructions, conversation content, and relevant customer/service data provided to or accessed by the Zia Agent, as configured by the customer 12TrainerCentral To provide AI-generated content, analyse reports and offer assistance based on user input. US USINAUJPCASG All the customers who have signed up in the applicable data centers and enabled the AI functionality. User Input, Learner Progress and Revenue Reports 13Zoho IOT To provide speech-to-text transcription for Multi Line fields US USINAUCA All customers who have enabled Voice Dictation in their AI Settings and use the Dictate option on supported Multi Line fields. User voice input (audio) submitted via the Dictate option 14Nila To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code (Beta release) US IN Customers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 15Zoho CommandCenter To convert image data to JSON data using AI US USINJPCA Customers who have enabled ZKS integration to use the Import journey User input image 16Zoho Campaigns To provide AI-generated content and assistance based on user input for creating Email, SMS, and WhatsApp Campaign content, including subject lines, pre-headers, content for individual campaign blocks, plain-text email bodies, and actions such as changing tone, adjusting length, simplifying, rephrasing and translating content based on the campaign context and user-provided prompt. US USINCAAUJPSG All customers who have signed up in the applicable data centers and have enabled the AI Content Assistant. User-provided input, including the prompt and relevant campaign context. 17Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. US USINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions. Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the openAI to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. › Anthropic 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Nila To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code US IN Customers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 2Vani Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas. US USINCAAU All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 3Zoho Sites To support design planning and page/section content generation. US USINAU All customers who select the AI-Generated Site option while creating a site and customers enabled Zia Chat in their Zoho Sites configuration. User site brief / text prompts used for design planning and for page/section content generation 4Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. US USINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions. Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the Anthropic to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. Note: If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use. If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column. If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here. Some of the sub-processors will be enabled by default, and the admin will be given the option to turn it off and few other sub-processors will be disabled by default and the admin of the org can enable it, as per their organisation's requirement. Sign Up for Free Access Zoho home Products Apps Suites Platforms Solutions Zoho for Enterprise Zoho for MSMEs Zoho for Nonprofits Zoho for Retail Zoho for Healthcare Zoho for Automotive Customers Customer Stories User Community Training and Certification Affiliate Program Partners Work With a Partner Become a Partner Resources Learn Announcements Hub Security Solutions Run on Zoho Developer Center Blog Zia Newsletter The Long Game Support Knowledge Base Concierge Contact Us Sign In All Zoho Products Onboarding Process of a Subprocessor/Service Provider Service Specific Sub-processors and Third Parties Information about the sub-processors, content delivery networks, and third parties that Zoho engages to support the provision of the Zoho Services. (Last Updated on : 24th september 2026) Sub-Processors 38 Data Centers 11 Services 55 A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information). Zoho engages different types of sub-processors to perform various functions as explained in the tables below. Third Party Service Provider means those recipients of personal information that do not fall strictly under the category of sub-processors. It may be because either Zoho is acting as a controller for the information shared with the Third Party Service Provider (such as information processed for spam filtering and fraud prevention) or the Third Party Service Provider acts as an independent controller (for example, because of a legal obligation). We will give you a choice to disable the use of a particular Third Party Service Provider except when the Third Party Service Provider is used for critical requirements such as fraud prevention. Where we do not give you a choice to disable the use of a particular Third Party Service Provider, we will take measures to ensure that your information is secure and is processed in compliance with applicable data protection laws. AI Sub-processors are third-party service providers engaged by Zoho to provide AI features in our products. These providers may process data such as prompts, content, or other inputs needed to deliver AI functionality. Zoho evaluates the security and privacy practices of sub-processors whom we wish to contract to ensure that they are in line with Zoho's information security and privacy standards. We then execute appropriate data protection agreements with them. Sub-Processor directory Showing 38 of 38 providers Sub-ProcessorsSub-Processors — 20 providers Provider Name Total Services › Amazon CDN 13 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho PageSense To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSA All the customers around the globe Static webpage content custom scripts 2ManageEngine Site24x7 To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSA All the customers around the globe Static webpage content custom scripts 3Zoho Books To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 4Zoho Invoice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 5Zoho Inventory To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 6Zoho Expense To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 7Zoho Payroll To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 8Zoho Billing To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 9Zoho Checkout To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 10Zoho FSM To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 11Zoho Practice To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 12TrainerCentral To provide a content delivery network to improve the speed of data transmission Worldwide USIN All the customers around the globe who have signed up in the US or IN DC. Static webpage content IP address 13Zoho Marketing Automation To provide a content delivery network to improve the speed of data transmission Worldwide USEUINAUJPCAKSASG All the customers around the globe Static webpage content custom scripts › Amazon SNS 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Shifts Sending text messages to individuals, or multiple persons simultaneously In the US-East for the US & IN DCs; In the AU for the AU DC USINAU All the customers around the globe Phone number › Brave Search API 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Writer Compare the document with publicly available online content to identify any matches or potential plagiarism, and list the matching source pages. In the US for all applicable DCs USIN All customers across the globe who've signed up in the US or IN DC. Content shared by users to check for plagiarism › Daxtra 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Recruit To parse CVs, resumes, or other candidate information, as well as job descriptions. In Ireland for US, IN, AU, EU, JP, CA, SA DCs; In UAE for UAE DC USINAUEUJPCAKSAUAE All customers around the globe who use CVs, resumes, or similar candidate information parsing, as well as job descriptions in languages other than English. Resume Job Description › Easy Post 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books A shipping service used to deliver goods/items In the US for all the DCs USINAUJPCA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 2Zoho Inventory A shipping service used to deliver goods/items In the US for all the DCs USINAUJPCA All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) 3Zoho ERP A shipping service used to deliver goods/items In the US for all the DCs IN All the customers around the globe Customer's postal address (Shipment dispatch address) End user's postal address (Shipment destination address) Shipment specific details (Eg: Dimension, weight of the package, etc) › Google Translate 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Creator To carry out translation between different languages In the US for US, IN, AU, JP and CA DCs; In the EU for EU DC USEUINAUJPCASG All the customers around the globe who have signed up for Premium and Ultimate Edition Application meta data (Eg: Application name, Form name, Fields name, etc) Static content of the creator website other than the User/Application specific data 2Zoho Survey To carry out translation between different languages In the US for US, IN, AU, JP, CA and SA DCs; In the EU for EU DC USEUINAUJPCAKSASG All the customers around the globe who have signed up for Pro and Enterprise Edition Survey meta data (Eg: Survey name, Question message, Option message, etc) created by the customer Responses of open ended (Short Answer, Long Answer, Matrix Text Box, Matrix Grid, Multiple Textboxes, Comments (if enabled) and Other Option (if enabled)) type questions/fields 3Zoho SalesIQ To carry out translation between different languages In the US for all the DCs USINAU All the customers around the globe who have signed up for Enterprise Edition Chat text › Google Cloud Speech-to-Text 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC USEUINCAKSAJPAU All the customers around the globe who have signed up for Enterprise and Ultimate Editions who make use of the Call Activity Module. Audio Call Recordings 2Zoho Voice To convert speech to text also called speech transcription. In the US for the US, IN, CA, SA, JP & AU DCs; In the EU for the EU DC USEU All the customers around the globe who have signed up in the applicable data centers and who have enabled voice mail transcription. Voice Mail Audio Files 3Zoho ResearchStudio To convert speech to text also called speech transcription. In the US for the US, AU & IN DCs; In the EU for the EU DC USEUINAU All customers around the globe who have signed up in the relevant data centers and use the Generate Transcript functionality for languages other than English. Audio Recordings and Audio Files › Google Cloud Text-to-Speech 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice To convert text to audio. In the US for US DC; In the EU for EU DC USEU All the customers around the globe who have signed up in the applicable data centers and make use of text prompts for greetings and IVR menus. Text prompt › Litmus 2 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Campaigns To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs USINAU All the customers around the globe who have signed up in the US or IN or AU DC Email Content 2Zoho Marketing Automation To preview the Zoho Campaigns output in various browsers In the US-East for all the DCs USINAU All the customers around the globe who have signed up in the US or IN or AU DC Email Content › Luna Soft 5 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 2Zoho Invoice E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 3Zoho Inventory E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 4Zoho Billing E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) 5Zoho Solo E-Invoice provider for Mexico US US All the customers around the globe who have signed up for Mexico Edition in US DC Customer's RFC Number (Tax Registration Number) Customer's Digital Seal Certificate (CSD or Certificado de Sello Digital) (certificate + key) Customer's Password for the key Recipient's RFC Number (Tax Registration Number) ZohoBooks SmarterWeb Credentials Customer's Sales transactions (Invoices, Credit notes) › MapMyIndia (MAPPLS) 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho CRM To render data on maps and provide address auto-suggestions India for IN DC IN All the customer whose account is hosted in IN DC. Text typed by users to show address suggestions based on the input Geo-coordinates (latitude/longitude) of addresses to plot them on map › Perfios 6 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transactions statements In India for all the DCs USINEU All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 2Zoho Expense To fetch bank transactions statements In India for all the DCs USINEU All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 3Zoho ERP To fetch bank transactions statements In India for all the DCs IN All the customers who have signed up for Indian Edition & GCC Edition in IN DC Bank PDF Statements 4Zoho Spend To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 5Zoho Procurement To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements 6Zoho BillPay To fetch bank transactions statements In India for all the DCs USIN All the customers who have signed up for Indian Edition & GCC Edition in US or IN DC Bank PDF Statements › SignDesk 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Sign To allow Indian residents to get documents e-stamped by paying non-judicial stamp duty to the Indian government before sending them out to signers for digital signature. India IN All the customers around the globe who have signed up in the IN DC (paid edition) First Party & Second party - Name, Address First Party ID details - PAN / Driver License / Voter ID / Passport Number / Aadhaar / TAN Document Category - The type of document for which e-stamp is procured › Signzy 6 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 2Zoho Invoice To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 3Zoho Inventory To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 4Zoho Billing To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 5Zoho Spend To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN 6Zoho Procurement To validate customers and vendors PAN. In India for all the DCs USINEU All customers who have signed up for the India edition in the US, IN, or EU DCs and have been granted early access. Customers and Vendors PAN › Storecove (Peppol) 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 2Zoho Inventory To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 3Zoho Invoice To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) 4Zoho Billing To Integrate with the Peppol network for e-invoicing. In the EU for all the DCs USAUEU All the customers around the globe who have signed up for the Global Edition with their location selected as Belgium or Germany in the EU or US DCs. All the customers around the globe who have signed up for the Australia Edition in the AU or US DCs. Customers' Sales and Purchase transactions In the case of Belgium and Germany, Customers' VAT ID (Tax Registration Number) In the case of Australia, customers' ABN details (Tax Registration Details) › Veryfi 5 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Expense To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 2Zoho Books To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC;In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 3Zoho Invoice To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 4Zoho Inventory To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer 5Zoho Billing To extract data from the documents uploaded for auto scan. In the US for the US DC; In Canada for the CA DC; In Europe for the EU DC; In Australia for the AU DC; In India for the IN DC; In Japan for JP DC USEUINAUCAJP All the customers around the globe Receipts uploaded by the customers Country and Currency of the customer › Yodlee 3 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books To fetch bank transaction statements In the US for all the DCs USINAUJPCA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 2Zoho Expense To fetch bank transaction statements In the US for all the DCs USINAUJPCA All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions 3Zoho ERP To fetch bank transaction statements In the US for all the DCs IN All the customers around the globe who have signed up in the US or IN or AU DC Bank account information and its transactions › Audio Codes 1 SERVICE Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Voice Session Border Controller (SBC) for in-bound and out-bound dialling services. In India for IN DC IN All customers who have signed up for Zoho Voice India and who have purchased India numbers via Zoho Voice Data input as part of system logs Caller and/or Callee Name (Pseudonymized) Caller and/or Callee Phone number (Pseudonymized) Caller and/or Callee URI(Pseudonymized) › B2Brouter 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 2Zoho Inventory E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 3Zoho Invoice E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details 4Zoho Billing E-Invoice provider for France. In the EU for all DCs USEU All the customes around the globe who have signed up for the France Edition in the EU or US DCs. User's Sales and Purchase transactions with their client/supplier information User's Business details › Remita 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Books E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 2Zoho Inventory E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 3Zoho Billing E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. 4Zoho Invoice E-Invoice provider for Nigeria. Nigeria US All the customers around the globe who have signed up for the Nigeria Edition in the US DC. Supplier & Buyer details (TIN, Email, Phone Number, Address) Customer's Sales & Purchase transactions. Document's payment status. Third Party Service ProvidersThird Party Service Providers — 16 providers Provider Name Total Services › AMD 10 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number SMS content 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe. Phone number SMS content 6ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSAUSEUINAUJPUKSG All the customers around the globe. Phone number SMS content 7Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 8Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 9ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. CAKSA All the customers around the globe. Phone number SMS content 10ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In Switzerland and Germany for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All the customers around the globe. Phone Number SMS Content › AVOXI, Inc. 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. In USA for US DC To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased DID and Toll Free numbers from AVOXI. CDR (Call Details Record) Document of customers (to purchase phone numbers) › Belgacom International Carrier Services SA (BICS) 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound and out-bound dialling services. Belgium To provide the service and for additional purposes according to their privacy policy. EU All the customers around the globe who have signed up in the EU DC and purchased DID and Toll Free numbers from BICS. CDR (Call Details Record) Document of customers (to purchase phone numbers) › BulkSMS 4 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland and South Africa for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content › Clickatell 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number SMS content 2Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 3Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 4ManageEngine AlarmsOne Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC Phone number SMS content 5ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 6ManageEngine ADSelfServicePlus Sending text messages to individuals, or multiple persons simultaneously In Ireland for all the DCs To provide the service and for additional purposes according to their privacy policy. On-Premise All the customers around the globe Phone number SMS content › Kaleyra 24 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Books Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 2Zoho Invoice Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 3Zoho Inventory Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 4Zoho Expense Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 5Zoho Payroll Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 6Zoho Billing Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 7Zoho Checkout Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 8Zoho Daybook App Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. IN All the customers who signed up for India Edition in IN DC and delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 9Zoho POS Sending SMS notifications to our customers and to their clients. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USIN All the customers around the globe who have signed up for India Edition and all the users who have chosen the org country as India (in their Global Edition) delivering SMSs only to Indian Mobile numbers End customer's phone number, email address, and SMS content, including business transaction details where applicable. Customer's Sender ID, Entity ID, and Chain ID configured for DLT. 10ManageEngine Site24x7 Sending SMS and Voice-call notifications to customers with Indian mobile numbers configured. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSASG All the customers around the globe with Indian Mobile numbers configured Phone number Alert content 11Zoho Assist Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 12Zoho Lens Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 13ManageEngine MDM Cloud Sending SMS notifications to customers with Indian Mobile numbers configured In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe with Indian Mobile numbers configured Phone number SMS content 14Zoho CRM To send SMS notifications to our Customers, Users and to their Clients. US, UK, EU and IN for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUCAKSAUK All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 15Zoho Campaigns Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAUEUCAKSA All the users around the globe with their accounts hosted in the applicable data centers for delivering messages to Indian phone numbers. Phone number SMS content 16Zoho Marketing Automation Sending promotional SMSs to the end-users/clients of our customers. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 17Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 18Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 19Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 20Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 21ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 22Zoho Desk To send Helpcenter Signup & Signin OTP to the end-users/clients of our customers. In India for IN DC To provide the service and for additional purposes according to their privacy policy. IN All the customers around the globe with Indian Mobile numbers configured. SMS content Sender ID Recipient's Phone number 23ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content 24Zoho Creator To Send SMS notifications to portal users associated with Zoho Creator portals. In India for Indian mobile numbers and in the United States for US mobile numbers, in all the applicable data centres. To provide the service and for additional purposes according to their privacy policy. USIN Users who are part of Zoho Creator portals hosted in the US and IN data centers to deliver messages to their US or Indian phone numbers. Sender ID Recipient's phone number SMS content › NTT 1 SERVICE Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Voice To provide in-bound dialling services. US To provide the service and for additional purposes according to their privacy policy. US All the users around the globe who have signed up in the US DC and purchased unlimited DID numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) › Sinch (formerly CLX) 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In North California, Ashburn for the US, IN, AU, JP, CA, SA & UK DCs; In Ireland, Sweden for the EU DC To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All the customers around the globe. European phone numbers are processed in Ireland and Sweden. Phone Number SMS Content › Tata Communications 3 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. USINAUJPCA All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. USINAUJPCA All the customers around the globe CDR (Call Details Record) 3Zoho Voice To provide in-bound dialling services In the US for all DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe who have signed up in the US DC and purchased TATA DID and Toll Free numbers CDR (Call Details Record) Document of customers (to purchase phone numbers) › TeleSign 7 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 3Zoho Workerly To send SMS to client portal users for: Sign-in using SMS, Forgot password recovery method In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 4Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 5Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 6ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content 7ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In the US, UK, and EU for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU To deliver SMSes to users whose accounts are hosted in one of the 'Applicable Data Centers', and to their clients across the world. (Does not include users/their clients whose numbers are of UK/EU origin.) Phone number SMS content › Telnyx 3 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUCAKSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content 2Zoho Voice To provide: in-bound dialling services, 2-way SMS and MMS service to end-users/clients of our customers, 1-way outbound SMS service to end-users/clients of our customers In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. US All users around the world whose accounts are hosted in US data centers and who have purchased Telnyx numbers. CDR (Call Details Record) Verification documents of customers (to purchase phone numbers) Phone number Message content for SMS and MMS 3Zoho Marketing Automation Sending promotional SMSs to the end-users/clients (having US or Canada phone numbers) of our customers. In the US and Canada for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All the users around the world with their accounts hosted in the applicable data centers for delivering messages to US, Canada phone numbers. Phone Number SMS Content › Twilio 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1ManageEngine Site24x7 Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUKSG All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 2Zoho Assist Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 3Zoho Lens Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All the customers around the globe Phone number content (to be delivered to the customer) for SMS and Voice calls 4ManageEngine AlarmsOne Sending text messages and voice call alerts to individuals, or multiple persons simultaneously In the US-East-1 for all the DCs To provide the service and for additional purposes according to their privacy policy. US All the customers around the globe signed up in the US DC SMS - Customer's IT alarm data, Display name of the entity and severity of the alert Call - Phone number is used to send call notification 5Zoho CRM To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINJPCAKSAUK All the customers around the globe who have enabled the built-in telephony feature. End users' phone numbers Verification documents of customer (for purchasing phone numbers) 6Zoho Bigin To facilitate customers to initiate and receive calls with their end users for voice call functionality through the integrated built-in telephony feature. In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJP All the customers around the globe End users' phone number and the documents of customer (to purchase phone numbers) › Value First 6 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPKSA All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 5ManageEngine Log360 Cloud To send SMS notifications related to product configurations. In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAKSAUK All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone number SMS content 6ManageEngine Identity360 To send SMS notification for: Verifying user identity through Two-Factor Authentication (TFA), Adding a phone number to a user account In India for all the DCs To provide the service and for additional purposes according to their privacy policy. USUKEUINCAAU All users and their clients around the globe with their accounts hosted in the applicable data centers and for delivering messages to Indian phone numbers. Phone Number SMS Content › Validity 2 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Campaigns Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAU All the customers of Zoho Campaigns who have signed up in the US or IN or AU DC across the globe. Email address of the sender 2Zoho Marketing Automation Spam filtering, fraud detection, to improve deliverability of Zoho Campaigns In the US for all the DCs To provide the service and for additional purposes according to their privacy policy. USINAU All the customers of Zoho Marketing Automation who have signed up in the US or IN or AU DC across the globe. Email address of the sender › Bandwidth (Voxbone) 2 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Meeting To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe CDR (Call Details Record) 2Zoho Webinar To provide in-bound dialling services In Belgium for all the DCs To provide the service and for additional purposes according to their privacy policy. USEUINAUJPCAUK All the customers around the globe CDR (Call Details Record) › Etisalat 8 SERVICES Applicable Service Service Location of Processing Role of the ThirdParty Service Provider Applicable Data Center Applicability Data Processed 1Zoho Accounts To send SMS for: Two Factor Authentication (TFA), Sign-up using SMS, Sign-in using SMS, Account Recovery using SMS, Forgot password recovery method, Addition of a number to your account and other alert, notification messages In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 2Zoho Sign To send SMS for: Recipient authentication when signing/approving documents, Initiating secure signature collection requests via mobile In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 3Zoho Notebook To send SMS notifications as configured by the users, to inform them about reminders, export and migration status, passcode resets, and privately shared items. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 4Zoho Recruit To send SMS notifications with a link to the mobile app, allowing users to sign in or sign up for the service. In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 5ManageEngine Site24x7 Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 6Zoho Assist Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 7Zoho Lens Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content 8ManageEngine MDM Cloud Sending text messages to individuals, or multiple persons simultaneously In UAE for UAE DC To provide the service and for additional purposes according to their privacy policy. UAE All user accounts hosted in the applicable data centers and for delivering messages to Global phone numbers. Phone number SMS content AI Service ProvidersAI Service Providers — 2 providers Provider Name Total Services › OpenAI 17 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Zoho Notebook To provide AI-generated content and assistance based on user input US USINAUCA All the customers around the globe who have subscribed to Notebook AI plan/addon User input including text prompts and note content 2Zoho Sites To provide AI-generated content ,text embedding and image generation. US USINAUCAJP All customers who have enabled Zia Chat in their Zoho Sites configuration and use text prompts to generate AI-powered content, headings, embeddings/matching, or website images. User input including prompts for generating content and website images 3Endpoint Central To provide AI-generated PowerShell scripts and Sensors in DEX. US USINAUCAJP All customers using the DEX product web console and the DEX add-on in Endpoint Central across the applicable DCs. User input messages and instructions for sensor generation 4Vani Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas. US USINCAAU All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. For summarization: User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. For flowchart generation: Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 5Zoho Desk Support Specialist (AI Agent): Generates and sends AI-generated replies to incoming email threads when a ticket is assigned to the Support Specialist Agent. Resolution Expert (AI Agent): Summarize the ticket and then generates resolution steps to address the customer's query when assigned to the Resolution Expert Agent. US USIN All the customers of Zoho Desk who have signed up in the US or IN and have enabled the ZIA Agents functionality. Text content from tickets and article information processed through the Answer Bot 6Zoho Apptics To analyze application crash logs, provide debugging suggestions, and assist with generating responses for app store reviews. US USINAUCAJP All the customers around the globe who have signed up in the applicable data centers and who have enabled AI Summaries and AI Replies features. For crash log analysis: Anonymized crash log data For responding to store reviews: Publicly available app reviews from the respective app stores 7Zoho Social AI-generated content and Image based on user input US USINAUCAJP All Customers who enabled Zia Integrations in Zoho Social. User input including prompts for generating Content, Image & Replies 8Zoho Bigin 1) Summarize - Generates concise summaries of CRM records, notes, whatsapp messages, emails to give users a quick overview. 2) Email Writing Assistant - Suggests and drafts professional emails based on user intent. 3) Churn Anlyser - Analyses CRM data of churned customers to identify patterns and surface the likely reasons behind customer churn. 4) Cross Sell Genie - Recommends relevant products or services to existing customers based on their purchase history and CRM profile. 5) Email-in Reply Assistant - Automatically drafts replies to incoming emails using CRM context and conversation history. US USINAU All the customers around the globe in Premier, Bigin 360 and Zoho One Plans and have enabled the AI functionality. Customer and business data stored in Bigin — including records, notes, emails, and interaction history — is shared with OpenAI to power Zia AI features. The data shared is limited to what is relevant to the specific feature being used. 9Zoho People To execute actions, generate data-backed reports and insights, summarize policies, provide writing assistance, and in-app navigation based on the user input US JP All users of the organization based on configurations set by the administrator User inputs including text, audio prompts, and file uploads 10ManageEngine Site24x7 To provide AI generated content and assistance based on user input US USINJPCA Customers who have enabled ZKS integration to use the Ask Zia feature User queries, Product KBs, help docs, Logs, metrics, traces, availability and other performance metrics. 11Zia Agents AI agent service used to process customer requests, generate responses, retrieve relevant information, and perform configured actions. US USINCAAUJP Applicable when the customer enables Zoho Key System (ZKS) integration and choose third-party AI vendor while creating agent Prompts and instructions, conversation content, and relevant customer/service data provided to or accessed by the Zia Agent, as configured by the customer 12TrainerCentral To provide AI-generated content, analyse reports and offer assistance based on user input. US USINAUJPCASG All the customers who have signed up in the applicable data centers and enabled the AI functionality. User Input, Learner Progress and Revenue Reports 13Zoho IOT To provide speech-to-text transcription for Multi Line fields US USINAUCA All customers who have enabled Voice Dictation in their AI Settings and use the Dictate option on supported Multi Line fields. User voice input (audio) submitted via the Dictate option 14Nila To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code (Beta release) US IN Customers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 15Zoho CommandCenter To convert image data to JSON data using AI US USINJPCA Customers who have enabled ZKS integration to use the Import journey User input image 16Zoho Campaigns To provide AI-generated content and assistance based on user input for creating Email, SMS, and WhatsApp Campaign content, including subject lines, pre-headers, content for individual campaign blocks, plain-text email bodies, and actions such as changing tone, adjusting length, simplifying, rephrasing and translating content based on the campaign context and user-provided prompt. US USINCAAUJPSG All customers who have signed up in the applicable data centers and have enabled the AI Content Assistant. User-provided input, including the prompt and relevant campaign context. 17Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. US USINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions. Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the openAI to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. › Anthropic 4 SERVICES Applicable Service Service Location of Processing Applicable Data Center Applicability Data Processed 1Nila To generate and refine designs based on user prompts, design systems, and reference screenshots, backed by production-ready code US IN Customers who have access to the Nila AI Beta and have enabled Nila AI for their team. (Applicable only for Early access customers) For design generation: User-provided prompts, selected design system data, and any images or files added as references. For design refinement: User-provided prompts, selected design elements or layers, and any images or files added as references. 2Vani Vani Agent: On the user's instructions, summarises the content of selected elements, generates mind maps, flowcharts, diagrams and text, answers questions about a Space, and creates, edits or organises elements on the canvas. US USINCAAU All the customers around the globe who have signed up in the applicable data centers and who have enabled Vani AI. User inputs: The user's messages to the assistant, any text, files or images the user selects or attaches, and the assistant's earlier replies in the same conversation. Space content: The content of the Space the user is working in, limited to what the request needs: text in shapes, frames, sticky notes, tables, connectors, mind maps and database tables; element notes; comments and replies; hyperlinks; Space, Zone and element names; and images and documents on the canvas when the user asks the assistant to read them. 3Zoho Sites To support design planning and page/section content generation. US USINAU All customers who select the AI-Generated Site option while creating a site and customers enabled Zia Chat in their Zoho Sites configuration. User site brief / text prompts used for design planning and for page/section content generation 4Zoho CRM 1. Summarize: Generates concise summaries of CRM records, notes, emails, and other relevant information, helping users quickly understand key details without reviewing the complete content. 2. Chatbot Assistants: Provides conversational AI assistance for various CRM activities. Users can retrieve and understand CRM information, draft professional emails and content, summarize information, and get assistance with day-to-day CRM tasks through natural language interactions. 3. Prompt Builder: Allows users to create, customize, and manage AI-powered prompts using CRM context to generate personalized content and responses for different business use cases. US USINAUJPCASG Available to users on the Professional, Enterprise, Zoho One, CRM Plus, and Ultimate editions. Customer and business data stored in Zoho CRM including record data, notes, emails, and other relevant CRM information shared with the Anthropic to power AI features such as Summarize, Chatbot Assistants and Prompt Builder. The data processed is limited to the information required to fulfill the specific AI request or action initiated by the user. Note: If you enable the TFA settings(SMS method) for your Zoho Account, irrespective of the Zoho services that you use, the sub-processor associated with Zoho Account(for sending the SMS) will be utilized. Additionally, general services such as account recovery using SMS, sign up/sign in using SMS, adding a new number to your Zoho Account also uses the sub-processors associated with Zoho Accounts irrespective of the other Zoho applications you may use. If you use our suite of applications such as Zoho One, "Plus" suites, then the sub-processors associated with each of the respective products in those bundles would apply as mentioned in the above tabular column. If you are the admin of any Zoho service for your organization, you can choose to subscribe for notifications on modifications (addition and change) of sub-processors in this page by clicking here. Some of the sub-processors will be enabled by default, and the admin will be given the option to turn it off and few other sub-processors will be disabled by default and the admin of the org can enable it, as per their organisation's requirement. Sign Up for Free Access Zoho home Products Apps Suites Platforms Solutions Zoho for Enterprise Zoho for MSMEs Zoho for Nonprofits Zoho for Retail Zoho for Healthcare Zoho for Automotive Customers Customer Stories User Community Training and Certification Affiliate Program Partners Work With a Partner Become a Partner Resources Learn Announcements Hub Security Solutions Run on Zoho Developer Center Blog Zia Newsletter The Long Game Support Knowledge Base Concierge Contact Us Sign In All Zoho Products