Snapshot 19966
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"kp8jk1pfxtlw",
"897bs8r8zn39",
"cpxwtn27k86v",
"0tf8vrljsldv"
],
"created_at": "2023-06-01T00:38:22.550Z",
"description": null,
"group_id": null,
"id": "x9mlbmq3zw1t",
"name": "Australia Availability",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T00:38:32.550Z"
},
{
"components": [
"v92cn0fqv8g1",
"gw236yhzqndd",
"b1w16rtxkt74"
],
"created_at": "2023-06-01T00:39:41.521Z",
"description": null,
"group_id": null,
"id": "9943z65ys7dz",
"name": "Canada Availability",
"page_id": "xzr0pp3k6lry",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T00:39:53.115Z"
},
{
"components": [
"vtv0bvh9frht",
"80hmgh8c8fzm",
"fnqks60yfvh3"
],
"created_at": "2023-06-01T00:44:36.060Z",
"description": null,
"group_id": null,
"id": "gk0t2hs57yxy",
"name": "Europe Availability",
"page_id": "xzr0pp3k6lry",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T00:44:51.364Z"
},
{
"components": [
"kkmz1gzf4g9g",
"4gn9f4zjrqpr",
"b4cgnlm8m3z3",
"nl1dk83lrktp"
],
"created_at": "2023-05-24T05:50:13.854Z",
"description": null,
"group_id": null,
"id": "7cn4w9ftlpyt",
"name": "Great Britain Availability",
"page_id": "xzr0pp3k6lry",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T00:48:55.017Z"
},
{
"components": [
"qdw23vjrdkzj",
"gwq7yqfpxmhy"
],
"created_at": "2023-06-01T00:48:03.101Z",
"description": null,
"group_id": null,
"id": "sdjsvfptrnr7",
"name": "Japan Availability",
"page_id": "xzr0pp3k6lry",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T00:48:55.028Z"
},
{
"components": [
"l1frjpzp3wjs",
"zfdqhy5vmd2j",
"79c7g8twmdx7"
],
"created_at": "2023-06-01T02:10:34.253Z",
"description": null,
"group_id": null,
"id": "52bv3mnv2cyp",
"name": "Sandbox Availability",
"page_id": "xzr0pp3k6lry",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T02:12:44.536Z"
},
{
"components": [
"h08n053fvl41",
"pkr5m7xfs8mw",
"5sjs0tmm89wp"
],
"created_at": "2023-06-01T00:45:39.650Z",
"description": null,
"group_id": null,
"id": "m31h4d6jm27w",
"name": "Singapore Availability",
"page_id": "xzr0pp3k6lry",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T02:12:44.547Z"
},
{
"components": [
"6nm9tv00d8bj",
"lym13wghg98v"
],
"created_at": "2023-06-01T00:49:54.655Z",
"description": null,
"group_id": null,
"id": "lrhp5yybw8j8",
"name": "United Kingdom Availability",
"page_id": "xzr0pp3k6lry",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T02:12:44.558Z"
},
{
"components": [
"9j6d6wfs5h16",
"p5mgsq31t4vw",
"8m3hdgbky8hc"
],
"created_at": "2023-05-24T05:51:16.226Z",
"description": null,
"group_id": null,
"id": "qm9v7ljp2qgy",
"name": "United States Availability",
"page_id": "xzr0pp3k6lry",
"position": 9,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-01T02:12:44.569Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2023-04-11T05:54:27.600Z",
"description": null,
"group_id": "7cn4w9ftlpyt",
"id": "kkmz1gzf4g9g",
"name": "Great Britain (UK1) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-04-10T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-15T07:23:37.496Z"
}
],
"created_at": "2026-09-11T06:24:31.506Z",
"id": "cxl59flp2cfp",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Dubber and Microsoft have concluded their investigation and found no issues with Dubber’s recording service. Customers who continue to experience this issue should raise a support ticket directly with Microsoft.",
"created_at": "2026-09-15T07:23:37.531Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T07:23:37.531Z",
"id": "w1przbvrdzpw",
"incident_id": "cxl59flp2cfp",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T07:23:37.531Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "For most customers the issue has been resolved with a smaller subset still experiencing intermittent issues. We are continuing to investigate this in conjunction with Microsoft.",
"created_at": "2026-09-14T01:44:56.102Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T01:44:56.102Z",
"id": "j2f8vbzpt61n",
"incident_id": "cxl59flp2cfp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T01:44:56.102Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is continuing to work to determine the root cause and a fix for the problem.",
"created_at": "2026-09-11T13:40:06.286Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-11T13:40:06.286Z",
"id": "zvb7g6hqh3vk",
"incident_id": "cxl59flp2cfp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-11T13:40:06.286Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "A small number of customers are experiencing an intermittent issue with calls not being recorded on Microsoft Teams in the Dubber UK1 region. Dubber is working to determine the root cause and a fix for the problem.",
"created_at": "2026-09-11T06:24:31.576Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-11T06:24:31.576Z",
"id": "774sw6mdb3nf",
"incident_id": "cxl59flp2cfp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-11T06:24:31.576Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Intermittent Call Recording Issue",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-15T07:23:37.531Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/whyp158jz1pf",
"started_at": "2026-09-11T06:24:31.498Z",
"status": "resolved",
"updated_at": "2026-09-15T07:23:37.547Z"
},
{
"components": [
{
"created_at": "2023-05-24T05:49:46.417Z",
"description": null,
"group_id": "qm9v7ljp2qgy",
"id": "p5mgsq31t4vw",
"name": "United States (US) - Dubber Portal",
"page_id": "xzr0pp3k6lry",
"position": 2,
"showcase": true,
"start_date": "2023-05-23T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-27T08:30:07.490Z"
}
],
"created_at": "2026-07-26T11:22:56.700Z",
"id": "txy0mnytclr2",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "p5mgsq31t4vw",
"name": "United States Availability - United States (US) - Dubber Portal",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-27T08:30:07.743Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T08:30:07.743Z",
"id": "90rbgm3tcgcl",
"incident_id": "txy0mnytclr2",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T08:30:07.743Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p5mgsq31t4vw",
"name": "United States Availability - United States (US) - Dubber Portal",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-27T05:30:09.949Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T05:30:09.949Z",
"id": "z0bysw3dv5v1",
"incident_id": "txy0mnytclr2",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T05:30:09.949Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-27T04:30:12.270Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T04:30:12.270Z",
"id": "vtdhv0yxngbb",
"incident_id": "txy0mnytclr2",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T04:30:12.270Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "p5mgsq31t4vw",
"name": "United States Availability - United States (US) - Dubber Portal",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance during this time to improve performance, stability and security of our platform. During this time the Dubber Portal will not be available and there may be a delay in some recordings reaching the portal. Capture will not be impacted.",
"created_at": "2026-07-26T11:22:56.762Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-26T11:22:56.762Z",
"id": "hmnrvtdpz4c2",
"incident_id": "txy0mnytclr2",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-26T11:22:56.762Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber Portal Maintenance US Region",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-27T08:30:07.743Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-27T05:30:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-27T04:30:12.424Z",
"scheduled_until": "2026-07-27T08:30:00.000Z",
"shortlink": "https://stspg.io/3w7qpry20p4h",
"started_at": "2026-07-26T11:22:56.686Z",
"status": "completed",
"updated_at": "2026-07-27T08:30:07.848Z"
},
{
"components": [
{
"created_at": "2023-06-01T00:48:44.388Z",
"description": null,
"group_id": "gk0t2hs57yxy",
"id": "80hmgh8c8fzm",
"name": "Europe (EU) - Dubber Portal",
"page_id": "xzr0pp3k6lry",
"position": 2,
"showcase": true,
"start_date": "2023-05-31T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-27T03:00:07.297Z"
}
],
"created_at": "2026-07-26T11:21:08.440Z",
"id": "tbslhp7mmntz",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "80hmgh8c8fzm",
"name": "Europe Availability - Europe (EU) - Dubber Portal",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-27T03:00:07.371Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T03:00:07.371Z",
"id": "x5nrry705jf9",
"incident_id": "tbslhp7mmntz",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T03:00:07.371Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "80hmgh8c8fzm",
"name": "Europe Availability - Europe (EU) - Dubber Portal",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-27T00:00:11.939Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-27T00:00:11.939Z",
"id": "n9zrstrcwpf5",
"incident_id": "tbslhp7mmntz",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-27T00:00:11.939Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-26T23:00:13.408Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-26T23:00:13.408Z",
"id": "jlw9l4vqpk5m",
"incident_id": "tbslhp7mmntz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-26T23:00:13.408Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "80hmgh8c8fzm",
"name": "Europe Availability - Europe (EU) - Dubber Portal",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance during this time to improve performance, stability and security of our platform. During this time the Dubber Portal will not be available and there may be a delay in some recordings reaching the portal. Capture will not be impacted.",
"created_at": "2026-07-26T11:21:08.500Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-26T11:21:08.500Z",
"id": "k1h8059cxy24",
"incident_id": "tbslhp7mmntz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-26T11:21:08.500Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber Portal Maintenance EU Region",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-27T03:00:07.371Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-27T00:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-26T23:00:13.565Z",
"scheduled_until": "2026-07-27T03:00:00.000Z",
"shortlink": "https://stspg.io/slbzrdz5h84r",
"started_at": "2026-07-26T11:21:08.430Z",
"status": "completed",
"updated_at": "2026-07-27T03:00:07.405Z"
},
{
"components": [
{
"created_at": "2023-06-01T00:48:03.124Z",
"description": null,
"group_id": "sdjsvfptrnr7",
"id": "qdw23vjrdkzj",
"name": "Japan (JP) - Dubber Portal",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-05-31T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-22T14:00:07.974Z"
}
],
"created_at": "2026-07-22T00:16:37.143Z",
"id": "bkvztxqtmbmg",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "qdw23vjrdkzj",
"name": "Japan Availability - Japan (JP) - Dubber Portal",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-22T14:00:08.191Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T14:00:08.191Z",
"id": "ssvqdtzbzy6n",
"incident_id": "bkvztxqtmbmg",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T14:00:08.191Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qdw23vjrdkzj",
"name": "Japan Availability - Japan (JP) - Dubber Portal",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-22T11:00:13.075Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T11:00:13.075Z",
"id": "gqz9mzzmg9x6",
"incident_id": "bkvztxqtmbmg",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T11:00:13.075Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-22T10:00:17.419Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T10:00:17.419Z",
"id": "zvhdr5bbsl14",
"incident_id": "bkvztxqtmbmg",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T10:00:17.419Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "qdw23vjrdkzj",
"name": "Japan Availability - Japan (JP) - Dubber Portal",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance during this time to improve performance, stability and security of our platform. During this time the Dubber Portal will not be available and there may be a delay in some recordings reaching the portal. Capture will not be impacted.",
"created_at": "2026-07-22T00:16:37.202Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T00:16:37.202Z",
"id": "h9hxwyzrxbs9",
"incident_id": "bkvztxqtmbmg",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T00:16:37.202Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber Portal Maintenance - JP Region",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-22T14:00:08.191Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-22T11:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-22T10:00:18.522Z",
"scheduled_until": "2026-07-22T14:00:00.000Z",
"shortlink": "https://stspg.io/87rjfm8tl0p1",
"started_at": "2026-07-22T00:16:37.134Z",
"status": "completed",
"updated_at": "2026-07-22T14:00:08.300Z"
},
{
"components": [
{
"created_at": "2023-05-24T05:49:34.684Z",
"description": null,
"group_id": "qm9v7ljp2qgy",
"id": "9j6d6wfs5h16",
"name": "United States (US) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-05-23T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-22T07:00:07.492Z"
},
{
"created_at": "2023-06-01T00:39:41.539Z",
"description": null,
"group_id": "9943z65ys7dz",
"id": "v92cn0fqv8g1",
"name": "Canada (CA) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-05-31T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-22T07:00:07.551Z"
}
],
"created_at": "2026-07-21T08:00:52.640Z",
"id": "wjy1ltgyq8b7",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9j6d6wfs5h16",
"name": "United States Availability - United States (US) - MS Teams Recording",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "v92cn0fqv8g1",
"name": "Canada Availability - Canada (CA) - MS Teams Recording",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-22T07:00:07.695Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T07:00:07.695Z",
"id": "lgnpknjl50jm",
"incident_id": "wjy1ltgyq8b7",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T07:00:07.695Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9j6d6wfs5h16",
"name": "United States Availability - United States (US) - MS Teams Recording",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "v92cn0fqv8g1",
"name": "Canada Availability - Canada (CA) - MS Teams Recording",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-22T04:00:12.658Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T04:00:12.658Z",
"id": "99b8nydb2jb8",
"incident_id": "wjy1ltgyq8b7",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T04:00:12.658Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-22T03:00:22.388Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T03:00:22.388Z",
"id": "dykn9pmypmxc",
"incident_id": "wjy1ltgyq8b7",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T03:00:22.388Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9j6d6wfs5h16",
"name": "United States Availability - United States (US) - MS Teams Recording",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "v92cn0fqv8g1",
"name": "Canada Availability - Canada (CA) - MS Teams Recording",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance to improve performance, stability and security of our platform. During this time there is the potential for a delay in MS Teams recordings reaching the Portal. Importantly capture is not impacted.",
"created_at": "2026-07-21T08:00:52.725Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-21T08:00:52.725Z",
"id": "431hdpypy669",
"incident_id": "wjy1ltgyq8b7",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-21T08:00:52.725Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber MS Teams Ingestion Maintenance - US,CA",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-22T07:00:07.695Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-22T04:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-22T03:00:24.351Z",
"scheduled_until": "2026-07-22T07:00:00.000Z",
"shortlink": "https://stspg.io/09n8n6rvb58v",
"started_at": "2026-07-21T08:00:52.621Z",
"status": "completed",
"updated_at": "2026-07-22T07:00:07.824Z"
},
{
"components": [
{
"created_at": "2023-06-01T02:12:06.732Z",
"description": null,
"group_id": "m31h4d6jm27w",
"id": "pkr5m7xfs8mw",
"name": "Singapore (SG) - Dubber Portal",
"page_id": "xzr0pp3k6lry",
"position": 2,
"showcase": true,
"start_date": "2023-05-31T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-22T01:00:07.589Z"
}
],
"created_at": "2026-07-21T07:57:01.360Z",
"id": "2wdj21w8v218",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "pkr5m7xfs8mw",
"name": "Singapore Availability - Singapore (SG) - Dubber Portal",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-22T01:00:07.732Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T01:00:07.732Z",
"id": "vjqmm3cbb0lw",
"incident_id": "2wdj21w8v218",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T01:00:07.732Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "pkr5m7xfs8mw",
"name": "Singapore Availability - Singapore (SG) - Dubber Portal",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-21T22:00:07.742Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-21T22:00:07.742Z",
"id": "1prdfbf4rmnw",
"incident_id": "2wdj21w8v218",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-21T22:00:07.742Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-21T21:00:24.497Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-21T21:00:24.497Z",
"id": "px1f14zzxyhz",
"incident_id": "2wdj21w8v218",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-21T21:00:24.497Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "pkr5m7xfs8mw",
"name": "Singapore Availability - Singapore (SG) - Dubber Portal",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance during this time to improve performance, stability and security of our platform. During this time the Dubber Portal will not be available and there may be a delay in some recordings reaching the portal. Capture will not be impacted.",
"created_at": "2026-07-21T07:57:01.442Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-21T07:57:01.442Z",
"id": "8vt8ttn8nsvm",
"incident_id": "2wdj21w8v218",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-21T07:57:01.442Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber Portal Maintenance - SG Region",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-22T01:00:07.732Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-21T22:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-21T21:00:24.682Z",
"scheduled_until": "2026-07-22T01:00:00.000Z",
"shortlink": "https://stspg.io/3pbhry0rpkhg",
"started_at": "2026-07-21T07:57:01.345Z",
"status": "completed",
"updated_at": "2026-07-22T01:00:07.812Z"
},
{
"components": [
{
"created_at": "2023-06-01T00:38:22.566Z",
"description": null,
"group_id": "x9mlbmq3zw1t",
"id": "kp8jk1pfxtlw",
"name": "Australia (AU) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-05-31T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-09T15:00:07.892Z"
}
],
"created_at": "2026-07-09T04:38:36.347Z",
"id": "dyypk8yjbyzz",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "kp8jk1pfxtlw",
"name": "Australia Availability - Australia (AU) - MS Teams Recording",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-09T15:00:08.174Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-09T15:00:08.174Z",
"id": "rllw4d6qfk4b",
"incident_id": "dyypk8yjbyzz",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-09T15:00:08.174Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kp8jk1pfxtlw",
"name": "Australia Availability - Australia (AU) - MS Teams Recording",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-09T12:00:07.796Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-09T12:00:07.796Z",
"id": "rr30lrkpkk6s",
"incident_id": "dyypk8yjbyzz",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-09T12:00:07.796Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-07-09T11:00:24.979Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-09T11:00:24.979Z",
"id": "7mw1pl66dvk2",
"incident_id": "dyypk8yjbyzz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-09T11:00:24.979Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kp8jk1pfxtlw",
"name": "Australia Availability - Australia (AU) - MS Teams Recording",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance to improve performance, stability and security of our platform. During this time there is the potential for a delay in MS Teams recordings reaching the Portal. Importantly capture is not impacted.",
"created_at": "2026-07-09T04:38:36.417Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-09T04:38:36.417Z",
"id": "zfth1bvk3k0p",
"incident_id": "dyypk8yjbyzz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-09T04:38:36.417Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber MS Teams Ingestion Maintenance - AU",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-09T15:00:08.174Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-07-09T12:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-07-09T11:00:25.716Z",
"scheduled_until": "2026-07-09T15:00:00.000Z",
"shortlink": "https://stspg.io/6sgmc4skz6y3",
"started_at": "2026-07-09T04:38:36.337Z",
"status": "completed",
"updated_at": "2026-07-09T15:00:08.327Z"
},
{
"components": [
{
"created_at": "2024-09-17T14:27:53.481Z",
"description": null,
"group_id": "7cn4w9ftlpyt",
"id": "nl1dk83lrktp",
"name": "Payment Services",
"page_id": "xzr0pp3k6lry",
"position": 4,
"showcase": true,
"start_date": "2024-09-17T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-06-26T14:24:46.012Z"
}
],
"created_at": "2026-06-26T08:37:58.404Z",
"id": "pv69j8dtx90c",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The planned activity to return the Site 1 SBCs to service was completed successfully within the scheduled maintenance window.\n\nSite 1 is now actively handling call traffic again, restoring full service capability at the site and returning platform resilience to normal business-as-usual operation.\n\nNo customer impact was observed during the change, and we will continue to monitor the platform closely as part of our post-restoration checks.\n\nWe would like to thank customers for their patience and cooperation throughout this incident.\n\nIn addition, we will be following up directly with affected customers regarding any customer-specific actions, observations, or additional requirements arising from this event.\n\nThis incident is now considered resolved. Further communications will be provided directly where customer-specific follow-up is required.",
"created_at": "2026-07-03T07:46:58.849Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-03T07:46:58.849Z",
"id": "7f69wmzhg01y",
"incident_id": "pv69j8dtx90c",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-03T07:46:58.849Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Repairs to Site 1 have now been completed. As part of the restoration process, we will be bringing the Site 1 SBCs back into service this evening. This will restore service capability within Site 1 and return platform resilience to normal business-as-usual operation.\n\nThe activity is scheduled to take place between 20:00 and 22:00.\n\nWe do not anticipate any customer impact during this activity; however, we will continue to monitor the platform closely throughout the change.\n\nFurther updates will be provided as required. The next scheduled update will be issued tomorrow.",
"created_at": "2026-07-02T15:05:16.317Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T15:05:16.317Z",
"id": "mphbvb1dzfvc",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T15:05:16.317Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to monitor the platform closely, and all services continue to remain stable. \n\nTraffic continues to be handled by Site 2, operating as normal with no impact to performance or reliability.\n\nWe are proceeding with work to complete repairs to Site 1, this is expected to be completed by the end of this week. \n\nWe will continue to monitor the service closely and provide further updates as required. The next status update will be tomorrow morning.",
"created_at": "2026-07-01T10:27:25.723Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-01T10:27:25.723Z",
"id": "q02z9p87v02t",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-01T10:27:25.723Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to monitor the platform closely, and all services continue to remain stable. \n\nTraffic continues to be handled by Site 2, operating as normal with no impact to performance or reliability.\n\nWe are proceeding with work to complete repairs to Site 1, this is expected to be completed by the end of this week. \n\nWe will continue to monitor the service closely and provide further updates as required. The next status update will be tomorrow morning.",
"created_at": "2026-06-30T08:55:12.157Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T08:55:12.157Z",
"id": "31ttfvc26zs5",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T08:55:12.157Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have continued to closely monitor the platform throughout the weekend, and all services have remained stable. Call handling and payment processing have been completing successfully without any issues.\n\nTraffic is currently being handled by Site 2, which is our primary data centre and continues to operate as normal with no impact to performance or reliability.\n\nWe are preparing for repairs to Site 1. This is expected to be completed by the middle of this week. \n\nWe will continue to monitor the service closely and provide further updates as required. The next status update will be tomorrow morning.",
"created_at": "2026-06-29T08:44:44.869Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T08:44:44.869Z",
"id": "wvlcvqfkl1k5",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T08:44:44.869Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have been closely monitoring the service following yesterday’s restoration, and it remains stable, with calls and payments being processed at expected levels.\n\nWe will continue to monitor the service and provide updates as needed.",
"created_at": "2026-06-27T09:36:29.802Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-27T09:36:29.802Z",
"id": "5tnc543kgh21",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-27T09:36:29.802Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "The impact has now been fully mitigated across both the application and telephony services. Call handling and payment processing are operating normally, with transactions completing successfully.\n\nWe have stabilised the service by routing traffic through our secondary (Site 2) data centre. This will remain our active operating environment throughout the weekend while we carry out a thorough assessment of Site 1 and determine the necessary remedial actions.\n\nWe will continue to closely monitor performance and provide further updates as required.",
"created_at": "2026-06-26T14:24:46.041Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T14:24:46.041Z",
"id": "5gw7fd8pz84v",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T14:24:46.041Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We can see that the majority of calls in Site 1 have now completed, with the remaining traffic successfully routing through Site 2.\n\nWe will continue to monitor the situation and provide a further update in 30 minutes.",
"created_at": "2026-06-26T13:59:10.941Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T13:59:10.941Z",
"id": "15slqdh7gygk",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T13:59:10.941Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The application side of the service has now been fully restored, and any impact to new telephone calls has been mitigated.\n\nHowever, some issues may still affect calls that were in progress prior to 14:00.\n\nWe will provide a further update in 30 minutes.",
"created_at": "2026-06-26T13:16:29.487Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T13:16:29.487Z",
"id": "rf54dh7qydct",
"incident_id": "pv69j8dtx90c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T13:16:29.487Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The majority of the service has now been restored. Our teams are continuing to work toward full service restoration.\n\nWe will share another update within the next 30 minutes.",
"created_at": "2026-06-26T12:51:25.345Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T12:51:25.345Z",
"id": "pzcg5k2vj92r",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T12:51:25.345Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The majority of the service has now been restored. Our teams are continuing to work toward full service restoration.\n\nWe will share another update within the next 30 minutes",
"created_at": "2026-06-26T12:21:54.130Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T12:21:54.130Z",
"id": "dfc92qszlsyl",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T12:21:54.130Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The majority of the service has now been restored. Our teams are continuing to work toward full service restoration.\n\nWe will share another update within the next 20 minutes",
"created_at": "2026-06-26T11:16:50.216Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T11:16:50.216Z",
"id": "08b71jrvkfzq",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T11:16:50.216Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Service has now been partially restored. Our teams are continuing to work toward full service restoration.\n\nWe will share another update within the next 20 minutes",
"created_at": "2026-06-26T10:46:58.690Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T10:46:58.690Z",
"id": "pkwt51wxtrk0",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T10:46:58.690Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Service has now been partially restored. Our teams are continuing to work toward full service restoration.\n\nWe will share another update within the next 20 minutes",
"created_at": "2026-06-26T10:25:06.038Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T10:25:06.038Z",
"id": "966q4z8d6r70",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T10:25:06.038Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Service has now been partially restored. Our teams are continuing to work toward full service restoration.\n\nWe will share another update within the next 20 minutes.",
"created_at": "2026-06-26T09:59:22.210Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T09:59:22.210Z",
"id": "36l57n5xld4p",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T09:59:22.210Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to restore service. \n\nWe will provide another update in the next 20 minutes.",
"created_at": "2026-06-26T09:35:00.546Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T09:35:00.546Z",
"id": "8zzypkg4r301",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T09:35:00.546Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified an issue in Dubber Site 1 and are currently working to restore service. \n\nWe will provide another update in the next 20 minutes.",
"created_at": "2026-06-26T09:13:25.684Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T09:13:25.684Z",
"id": "j4fh41mm617c",
"incident_id": "pv69j8dtx90c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T09:13:25.684Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "nl1dk83lrktp",
"name": "Great Britain Availability - Payment Services",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Dubber are currently investigating an incident impacting customer payment services.",
"created_at": "2026-06-26T08:37:58.497Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T08:37:58.497Z",
"id": "5xc3l2ybl3yl",
"incident_id": "pv69j8dtx90c",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T08:37:58.497Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-26T13:16:29.487Z",
"name": "Dubber Payments Incident",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-03T07:46:58.849Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/n31ynwz6hlxj",
"started_at": "2026-06-26T08:37:58.392Z",
"status": "resolved",
"updated_at": "2026-07-03T07:46:58.864Z"
},
{
"components": [
{
"created_at": "2023-04-11T05:54:27.600Z",
"description": null,
"group_id": "7cn4w9ftlpyt",
"id": "kkmz1gzf4g9g",
"name": "Great Britain (UK1) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-04-10T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-09-15T07:23:37.496Z"
}
],
"created_at": "2026-06-30T10:19:25.609Z",
"id": "hnmk13hh6wmb",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-30T14:06:26.747Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T14:06:26.747Z",
"id": "qwxc73nk0tp1",
"incident_id": "hnmk13hh6wmb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T14:06:26.747Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified, and configuration updates are in progress to restore the pause/resume functionality.",
"created_at": "2026-06-30T13:52:26.790Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T13:52:26.790Z",
"id": "ydghfrq50s0k",
"incident_id": "hnmk13hh6wmb",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T13:52:26.790Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been escalated to Microsoft Support. We will keep you informed and share updates as soon as more information becomes available",
"created_at": "2026-06-30T13:26:21.740Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T13:26:21.740Z",
"id": "gdtgxk25pdtt",
"incident_id": "hnmk13hh6wmb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T13:26:21.740Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-06-30T11:07:54.823Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T11:07:54.823Z",
"id": "qtw1jwx9j9bh",
"incident_id": "hnmk13hh6wmb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T11:07:54.823Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "kkmz1gzf4g9g",
"name": "Great Britain Availability - Great Britain (UK1) - MS Teams Recording",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue affecting the Dubber Pause and Resume functionality within the Microsoft Teams app.\n\nAt this time:\n\n- Call recording services remain fully operational\n- Recording bots are not impacted\n- Only the Pause/Resume controls within the Teams app are affected\n\nUsers may experience unexpected behaviour when accessing the pause or app via the Teams interface.\n\nFor our customers using the pause \u0026 resume app for on-demand recording, as a temporary workaround, you can enable the 'Auto start recording' tenant setting via our provisioning app - teams.emea.dubber.net (Please note it can take 1 hour for the changes to apply)\n\nOur teams are actively working to identify the root cause and restore full functionality as quickly as possible. \n\nFurther updates will be provided as more information becomes available.",
"created_at": "2026-06-30T10:19:25.718Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T10:19:25.718Z",
"id": "g5pvghbmp832",
"incident_id": "hnmk13hh6wmb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T10:19:25.718Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber Pause/Resume Functionality in MS Teams",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-30T14:06:26.747Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ff7chdh9jn0z",
"started_at": "2026-06-30T10:19:25.596Z",
"status": "resolved",
"updated_at": "2026-06-30T14:06:26.764Z"
},
{
"components": [
{
"created_at": "2023-05-24T05:49:34.684Z",
"description": null,
"group_id": "qm9v7ljp2qgy",
"id": "9j6d6wfs5h16",
"name": "United States (US) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-05-23T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-22T07:00:07.492Z"
},
{
"created_at": "2023-06-01T00:39:41.539Z",
"description": null,
"group_id": "9943z65ys7dz",
"id": "v92cn0fqv8g1",
"name": "Canada (CA) - MS Teams Recording",
"page_id": "xzr0pp3k6lry",
"position": 1,
"showcase": true,
"start_date": "2023-05-31T14:00:00.000Z",
"status": "operational",
"updated_at": "2026-07-22T07:00:07.551Z"
}
],
"created_at": "2026-06-29T00:48:02.222Z",
"id": "llttpvtg4rrz",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9j6d6wfs5h16",
"name": "United States Availability - United States (US) - MS Teams Recording",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "v92cn0fqv8g1",
"name": "Canada Availability - Canada (CA) - MS Teams Recording",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-06-29T07:00:08.298Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T07:00:08.298Z",
"id": "7bdj4b7jk9ph",
"incident_id": "llttpvtg4rrz",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T07:00:08.298Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9j6d6wfs5h16",
"name": "United States Availability - United States (US) - MS Teams Recording",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "v92cn0fqv8g1",
"name": "Canada Availability - Canada (CA) - MS Teams Recording",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-06-29T04:00:07.559Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T04:00:07.559Z",
"id": "9f5b0dv9drh7",
"incident_id": "llttpvtg4rrz",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T04:00:07.559Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-06-29T03:00:11.073Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T03:00:11.073Z",
"id": "rwjjnlf950k1",
"incident_id": "llttpvtg4rrz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T03:00:11.073Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9j6d6wfs5h16",
"name": "United States Availability - United States (US) - MS Teams Recording",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "v92cn0fqv8g1",
"name": "Canada Availability - Canada (CA) - MS Teams Recording",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Dubber will be performing some required maintenance to improve performance, stability and security of our platform. During this time there is the potential for a delay in MS Teams recordings reaching the Portal. Importantly capture is not impacted.",
"created_at": "2026-06-29T00:48:02.294Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T00:48:02.294Z",
"id": "s1k53k8p9z9x",
"incident_id": "llttpvtg4rrz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T00:48:02.294Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Dubber MS Teams Ingestion Maintenance - US,CA",
"page_id": "xzr0pp3k6lry",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-29T07:00:08.298Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-06-29T04:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-06-29T03:00:11.263Z",
"scheduled_until": "2026-06-29T07:00:00.000Z",
"shortlink": "https://stspg.io/srxj0w3mj61h",
"started_at": "2026-06-29T00:48:02.207Z",
"status": "completed",
"updated_at": "2026-06-29T07:00:08.400Z"
}
],
"page": {
"id": "xzr0pp3k6lry",
"name": "Dubber",
"url": "https://status.dubber.net"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}