Snapshot 19988
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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-29T14:45:29Z",
"id": "01M3PT1FES0C45NWBYX6S5F7HX",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved. We will continue to monitor the service as part of our standard operating procedures.\n\nThank you for your patience while we worked to restore full functionality.",
"created_at": "2026-09-29T16:51:25Z",
"display_at": "2026-09-29T16:51:25Z",
"id": "01M3Q1828WNDJQXM8Q21334BWX",
"incident_id": "01M3PT1FES0C45NWBYX6S5F7HX",
"status": "resolved",
"updated_at": "2026-09-29T16:51:25Z"
},
{
"body": "Our monitoring indicates that Natural Language Search functionality has stabilized and requests are being processed successfully. We are continuing to monitor the service to ensure stability before fully resolving the incident.\n\nThank you for your patience.",
"created_at": "2026-09-29T16:26:51Z",
"display_at": "2026-09-29T16:26:51Z",
"id": "01M3PZV31ZXH06CW12PDJNV7XG",
"incident_id": "01M3PT1FES0C45NWBYX6S5F7HX",
"status": "monitoring",
"updated_at": "2026-09-29T16:26:51Z"
},
{
"body": "We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution in Europe. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries.\n\nWe apologize for any inconvenience and appreciate your patience while we work to resolve this issue.",
"created_at": "2026-09-29T15:00:51Z",
"display_at": "2026-09-29T15:00:51Z",
"id": "01M3PTXKMA028P372D69GASBX7",
"incident_id": "01M3PT1FES0C45NWBYX6S5F7HX",
"status": "identified",
"updated_at": "2026-09-29T15:15:11Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) West Europe. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-09-29T14:45:29Z",
"display_at": "2026-09-29T14:45:29Z",
"id": "01M3PT1FESC8ZK4M013DDHTM13",
"incident_id": "01M3PT1FES0C45NWBYX6S5F7HX",
"status": "investigating",
"updated_at": "2026-09-29T14:45:29Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-29T16:51:25Z",
"status": "resolved",
"updated_at": "2026-09-29T16:51:25Z"
},
{
"created_at": "2026-09-19T03:19:51Z",
"id": "01M2VTTTY5DD6DHAX1NKKVX2MT",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-09-19T06:27:54Z",
"display_at": "2026-09-19T06:27:54Z",
"id": "01M2W5K650ARVBNF3GE6KQ8EZH",
"incident_id": "01M2VTTTY5DD6DHAX1NKKVX2MT",
"status": "resolved",
"updated_at": "2026-09-19T06:27:54Z"
},
{
"body": "The service degradation affecting evidence conversion in **Clearance** within the **US Gov** region has been resolved, and normal service has been restored. Evidence conversion is now operating at expected performance levels. While the issue has been mitigated and service recovery confirmed, we will continue to closely monitor the environment to ensure ongoing stability.",
"created_at": "2026-09-19T04:18:24Z",
"display_at": "2026-09-19T04:18:24Z",
"id": "01M2VY625K301PTE73SDAPP6AQ",
"incident_id": "01M2VTTTY5DD6DHAX1NKKVX2MT",
"status": "monitoring",
"updated_at": "2026-09-19T04:18:24Z"
},
{
"body": "We are currently experiencing a service degradation in the **US Gov** region that is impacting evidence conversion in **Clearance**. As a result, evidence processing and conversion times may be slower than usual. Our team is actively investigating the issue and working to restore normal performance.",
"created_at": "2026-09-19T03:32:42Z",
"display_at": "2026-09-19T03:32:42Z",
"id": "01M2VVJBVWB74GXJ8A2YQ1354W",
"incident_id": "01M2VTTTY5DD6DHAX1NKKVX2MT",
"status": "investigating",
"updated_at": "2026-09-19T03:32:42Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Genetec Cloud Products / Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) . We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-09-19T03:19:51Z",
"display_at": "2026-09-19T03:19:51Z",
"id": "01M2VTTTY5Q28PCAGEHHXZCV24",
"incident_id": "01M2VTTTY5DD6DHAX1NKKVX2MT",
"status": "investigating",
"updated_at": "2026-09-19T03:19:51Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Clearance → Clearance - US Government ",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-19T06:27:54Z",
"status": "resolved",
"updated_at": "2026-09-19T06:27:54Z"
},
{
"created_at": "2026-09-17T16:09:09Z",
"id": "01M2R2215NW5S684QCG72FX0HN",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-09-17T17:04:31Z",
"display_at": "2026-09-17T17:04:31Z",
"id": "01M2R57DV1KY4ETVZTNP5YYB9Z",
"incident_id": "01M2R2215NW5S684QCG72FX0HN",
"status": "resolved",
"updated_at": "2026-09-17T17:04:31Z"
},
{
"body": "The issue affecting Natural Language Search in the Investigation solution for customers hosted in the **East US 2** region appears to be related to an outage experienced by an external service provider. The provider has since recovered, and service performance has improved.\n\nWe continue to closely monitor the environment to ensure stability. This issue remains limited to the **East US 2** region, and we will provide further updates as needed.",
"created_at": "2026-09-17T16:42:14Z",
"display_at": "2026-09-17T16:42:14Z",
"id": "01M2R3YM78PHW7ZHKQZJWAD559",
"incident_id": "01M2R2215NW5S684QCG72FX0HN",
"status": "monitoring",
"updated_at": "2026-09-17T16:42:14Z"
},
{
"body": "We have applied a mitigation and are currently monitoring the results.",
"created_at": "2026-09-17T16:25:38Z",
"display_at": "2026-09-17T16:25:38Z",
"id": "01M2R3075RDTZ6VR0B6XAH456Y",
"incident_id": "01M2R2215NW5S684QCG72FX0HN",
"status": "monitoring",
"updated_at": "2026-09-17T16:25:38Z"
},
{
"body": "We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution for customers hosted in the **East US 2** region. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries.\n\nWe apologize for any inconvenience and appreciate your patience while we work to resolve this issue.",
"created_at": "2026-09-17T16:21:47Z",
"display_at": "2026-09-17T16:21:47Z",
"id": "01M2R2S5BXHYM54VAGH1RFDKZQ",
"incident_id": "01M2R2215NW5S684QCG72FX0HN",
"status": "investigating",
"updated_at": "2026-09-17T16:21:47Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) East US 2. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-09-17T16:09:09Z",
"display_at": "2026-09-17T16:09:09Z",
"id": "01M2R2215NMM7PS8EB8XZMSY06",
"incident_id": "01M2R2215NW5S684QCG72FX0HN",
"status": "investigating",
"updated_at": "2026-09-17T16:09:09Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-17T17:04:31Z",
"status": "resolved",
"updated_at": "2026-09-17T17:04:31Z"
},
{
"created_at": "2026-09-16T12:23:52Z",
"id": "01M2N2RTG4DV4ZHJAFTBS872A6",
"impact": "critical",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-09-16T15:19:00Z",
"display_at": "2026-09-16T15:19:00Z",
"id": "01M2NCSFRHYA4MB2869X1T21B4",
"incident_id": "01M2N2RTG4DV4ZHJAFTBS872A6",
"status": "resolved",
"updated_at": "2026-09-16T15:19:00Z"
},
{
"body": "We have implemented a mitigation and are currently monitoring the situation to confirm that all functionalities have been fully restored.",
"created_at": "2026-09-16T14:22:50Z",
"display_at": "2026-09-16T14:22:50Z",
"id": "01M2N9JNFR58EMVYSQX7YSJEY9",
"incident_id": "01M2N2RTG4DV4ZHJAFTBS872A6",
"status": "monitoring",
"updated_at": "2026-09-16T14:22:50Z"
},
{
"body": "We've identified an issue affecting Canada, US, US Gov and Europe. If your region is affected, you will not have access to the service for a short period of time. We have identified the issue and are working on a mitigation.",
"created_at": "2026-09-16T13:57:20Z",
"display_at": "2026-09-16T13:57:20Z",
"id": "01M2N83YXAXZ4TYMNZ2GGMPTSN",
"incident_id": "01M2N2RTG4DV4ZHJAFTBS872A6",
"status": "identified",
"updated_at": "2026-09-16T13:57:20Z"
},
{
"body": "We've identified an issue affecting Global. If your region is affected, you will not have access to the service for a short period of time. We are actively monitoring the issue and will provide an update within an hour.",
"created_at": "2026-09-16T13:03:28Z",
"display_at": "2026-09-16T13:03:28Z",
"id": "01M2N51B3XN9YSF0K5RPCSRQ53",
"incident_id": "01M2N2RTG4DV4ZHJAFTBS872A6",
"status": "investigating",
"updated_at": "2026-09-16T13:57:11Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Genetec Cloud Products / Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) Global. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-09-16T12:23:52Z",
"display_at": "2026-09-16T12:23:52Z",
"id": "01M2N2RTG4C81GTXJXJ8G31NAH",
"incident_id": "01M2N2RTG4DV4ZHJAFTBS872A6",
"status": "investigating",
"updated_at": "2026-09-16T12:23:52Z"
}
],
"name": "Login issue affecting Genetec Cloud Products / Clearance - Global",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-16T15:19:00Z",
"status": "resolved",
"updated_at": "2026-09-16T15:19:00Z"
},
{
"created_at": "2026-09-15T14:45:05Z",
"id": "01M2JRENFS8N1X79MG02ZK62A3",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-09-15T19:15:23Z",
"display_at": "2026-09-15T19:15:23Z",
"id": "01M2K7XM54H6JMFTH2MSS6AM8Q",
"incident_id": "01M2JRENFS8N1X79MG02ZK62A3",
"status": "resolved",
"updated_at": "2026-09-15T19:15:23Z"
},
{
"body": "We have applied a mitigation and are currently monitoring the results.",
"created_at": "2026-09-15T18:38:22Z",
"display_at": "2026-09-15T18:38:22Z",
"id": "01M2K5STTXFVN94KBXYDYY61DE",
"incident_id": "01M2JRENFS8N1X79MG02ZK62A3",
"status": "monitoring",
"updated_at": "2026-09-15T18:38:22Z"
},
{
"body": "We have applied a mitigation and are currently monitoring the results.",
"created_at": "2026-09-15T15:06:44Z",
"display_at": "2026-09-15T15:06:44Z",
"id": "01M2JSPAJ0TFFW3SGHBKXC5C56",
"incident_id": "01M2JRENFS8N1X79MG02ZK62A3",
"status": "monitoring",
"updated_at": "2026-09-15T15:06:44Z"
},
{
"body": "We have identified the issue, we are working on it.",
"created_at": "2026-09-15T14:47:01Z",
"display_at": "2026-09-15T14:47:01Z",
"id": "01M2JRJ7AGFHGHMGJ5S3KFMDQD",
"incident_id": "01M2JRENFS8N1X79MG02ZK62A3",
"status": "identified",
"updated_at": "2026-09-15T14:47:01Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD), [Genetec Cloud Products / Security Center SaaS → Video Recordings](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4) East US 2. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-09-15T14:45:05Z",
"display_at": "2026-09-15T14:45:05Z",
"id": "01M2JRENFSKR5MKF0KX2GQG67B",
"incident_id": "01M2JRENFS8N1X79MG02ZK62A3",
"status": "investigating",
"updated_at": "2026-09-15T14:45:05Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-15T19:15:23Z",
"status": "resolved",
"updated_at": "2026-09-15T19:15:24Z"
},
{
"created_at": "2026-09-11T14:24:41Z",
"id": "01M28DPEJWXMHHHZ5Q1EGC7VBB",
"impact": "minor",
"incident_updates": [
{
"body": "The issue is now resolved.",
"created_at": "2026-09-11T18:41:16Z",
"display_at": "2026-09-11T18:41:16Z",
"id": "01M28WC8NGDWTVNDVAD0ESPBYB",
"incident_id": "01M28DPEJWXMHHHZ5Q1EGC7VBB",
"status": "resolved",
"updated_at": "2026-09-11T18:41:16Z"
},
{
"body": "Near-live playback is progressively being restored. We are monitoring the situation.",
"created_at": "2026-09-11T14:50:08Z",
"display_at": "2026-09-11T14:50:08Z",
"id": "01M28F51AF80NZ71BT2YC9VQXF",
"incident_id": "01M28DPEJWXMHHHZ5Q1EGC7VBB",
"status": "monitoring",
"updated_at": "2026-09-11T14:50:08Z"
},
{
"body": "The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.",
"created_at": "2026-09-11T14:26:56Z",
"display_at": "2026-09-11T14:26:56Z",
"id": "01M28DTJ7V0WJHJZDJDAPSQC5S",
"incident_id": "01M28DPEJWXMHHHZ5Q1EGC7VBB",
"status": "identified",
"updated_at": "2026-09-11T14:26:56Z"
},
{
"body": "Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.",
"created_at": "2026-09-11T14:24:41Z",
"display_at": "2026-09-11T14:24:41Z",
"id": "01M28DPEJWY7QSWFBKFSARJ54J",
"incident_id": "01M28DPEJWXMHHHZ5Q1EGC7VBB",
"status": "investigating",
"updated_at": "2026-09-11T14:24:41Z"
}
],
"name": "Security Center SaaS is facing issues with near-live video playback in East US",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-11T18:41:16Z",
"status": "resolved",
"updated_at": "2026-09-11T18:41:16Z"
},
{
"created_at": "2026-09-09T16:47:39Z",
"id": "01M23H2SSFNQ3F1F1064V87SGW",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved.",
"created_at": "2026-09-09T18:56:11Z",
"display_at": "2026-09-09T18:56:11Z",
"id": "01M23RE4R1MT0BF9SZ3K1ZZ4RV",
"incident_id": "01M23H2SSFNQ3F1F1064V87SGW",
"status": "resolved",
"updated_at": "2026-09-09T18:56:11Z"
},
{
"body": "We've deployed a fix and are currently monitoring the recovery.",
"created_at": "2026-09-09T17:52:55Z",
"display_at": "2026-09-09T17:52:55Z",
"id": "01M23MTA1HQBX4VKSF2WQGHXKV",
"incident_id": "01M23H2SSFNQ3F1F1064V87SGW",
"status": "monitoring",
"updated_at": "2026-09-09T17:52:55Z"
},
{
"body": "We've identified an issue in the System Management Portal which prevents integrators from requesting access to End User systems. The cause of this outage has been identified and we are currently deploying a fix.",
"created_at": "2026-09-09T16:47:39Z",
"display_at": "2026-09-09T16:30:00Z",
"id": "01M23H2SSFMR0S0SWCCWKGND3Y",
"incident_id": "01M23H2SSFNQ3F1F1064V87SGW",
"status": "identified",
"updated_at": "2026-09-09T16:51:38Z"
}
],
"name": "Failures when submitting Access Requests in the System Management Portal",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-09-09T18:56:11Z",
"status": "resolved",
"updated_at": "2026-09-09T18:56:11Z"
},
{
"created_at": "2026-08-31T19:36:21Z",
"id": "01M1CN56T9T9DR0ZHM2541NG72",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting intercom calls in Operation Desktop has been resolved. All services are now functioning normally, and users should no longer experience any disruption. We apologize for any inconvenience caused and appreciate your patience throughout this incident.",
"created_at": "2026-08-31T20:10:39Z",
"display_at": "2026-08-31T20:10:39Z",
"id": "01M1CQ41DTNHD2N6DTEJD1JBB3",
"incident_id": "01M1CN56T9T9DR0ZHM2541NG72",
"status": "resolved",
"updated_at": "2026-08-31T20:10:39Z"
},
{
"body": "We have identified the root cause of the issue affecting intercom calls in Operation Desktop. A corrective fix is currently being deployed, and we expect normal service to be restored shortly. We will continue to monitor the environment and provide updates as needed.",
"created_at": "2026-08-31T19:50:37Z",
"display_at": "2026-08-31T19:50:37Z",
"id": "01M1CNZBFDN6HBASXW15YKG66P",
"incident_id": "01M1CN56T9T9DR0ZHM2541NG72",
"status": "identified",
"updated_at": "2026-08-31T19:50:37Z"
},
{
"body": "We are currently investigating an issue affecting intercom call functionality in Security Center Operation Desktop. Users may experience difficulties placing or receiving calls through intercom devices. Operation Web and Operation Mobile are not impacted and continue to operate normally.",
"created_at": "2026-08-31T19:39:42Z",
"display_at": "2026-08-31T19:39:42Z",
"id": "01M1CNBBHBC749H2E2BFB7SD65",
"incident_id": "01M1CN56T9T9DR0ZHM2541NG72",
"status": "investigating",
"updated_at": "2026-08-31T19:39:42Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-31T19:36:21Z",
"display_at": "2026-08-31T19:36:21Z",
"id": "01M1CN56T9QK546EVECZFDDH84",
"incident_id": "01M1CN56T9T9DR0ZHM2541NG72",
"status": "investigating",
"updated_at": "2026-08-31T19:36:21Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-31T20:10:39Z",
"status": "resolved",
"updated_at": "2026-08-31T20:10:39Z"
},
{
"created_at": "2026-08-28T02:41:09Z",
"id": "01M133W5TPC67CWPEW901F6FR5",
"impact": "minor",
"incident_updates": [
{
"body": "The issues have been resolved, and calling services have returned to normal operation. We sincerely apologize for any inconvenience caused and appreciate your patience while the team worked to restore service.",
"created_at": "2026-08-28T05:24:57Z",
"display_at": "2026-08-28T05:24:57Z",
"id": "01M13D83RTFK2BYBPSZGBB0BCB",
"incident_id": "01M133W5TPC67CWPEW901F6FR5",
"status": "resolved",
"updated_at": "2026-08-28T05:24:57Z"
},
{
"body": "The issue has been identified, and a corrective fix is currently being deployed. We are continuing to monitor the situation closely.",
"created_at": "2026-08-28T05:04:08Z",
"display_at": "2026-08-28T05:04:08Z",
"id": "01M13C1ZH8XCX0N831HEE5K5WW",
"incident_id": "01M133W5TPC67CWPEW901F6FR5",
"status": "identified",
"updated_at": "2026-08-28T05:04:08Z"
},
{
"body": "We are aware of an issue causing intermittent disruptions to call functionality in the EastUS2 region. Users may experience occasional difficulties when placing or receiving calls.",
"created_at": "2026-08-28T04:28:53Z",
"display_at": "2026-08-28T04:28:53Z",
"id": "01M13A1E5DR8MQ2C122HKB08W4",
"incident_id": "01M133W5TPC67CWPEW901F6FR5",
"status": "investigating",
"updated_at": "2026-08-28T04:28:53Z"
},
{
"body": "We are aware of an issue causing intermittent disruptions to call functionality. Users may experience occasional difficulties when placing or receiving calls.",
"created_at": "2026-08-28T02:49:35Z",
"display_at": "2026-08-28T02:49:35Z",
"id": "01M134BKY2J5T0ZC552ZQ5NQVT",
"incident_id": "01M133W5TPC67CWPEW901F6FR5",
"status": "investigating",
"updated_at": "2026-08-28T02:49:35Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) East US 2. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-28T02:41:09Z",
"display_at": "2026-08-28T02:41:09Z",
"id": "01M133W5TPBYG1DKT0B7NB1DG9",
"incident_id": "01M133W5TPC67CWPEW901F6FR5",
"status": "investigating",
"updated_at": "2026-08-28T02:41:09Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-28T05:24:57Z",
"status": "resolved",
"updated_at": "2026-08-28T05:24:57Z"
},
{
"created_at": "2026-08-26T19:39:10Z",
"id": "01M0ZSAS11PPG1DNC93E62775X",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-26T23:06:23Z",
"display_at": "2026-08-26T23:06:23Z",
"id": "01M10566MV8E96GFRK3VPJVXT1",
"incident_id": "01M0ZSAS11PPG1DNC93E62775X",
"status": "resolved",
"updated_at": "2026-08-26T23:06:23Z"
},
{
"body": "We are currently investigating an issue affecting the enrollment of new audio devices. Newly added devices may fail to register after enrollment. Existing devices remain fully operational and are not impacted.",
"created_at": "2026-08-26T20:53:26Z",
"display_at": "2026-08-26T20:53:26Z",
"id": "01M0ZXJRNHAFS8W0ZPWY8GBMYP",
"incident_id": "01M0ZSAS11PPG1DNC93E62775X",
"status": "identified",
"updated_at": "2026-08-26T20:53:26Z"
},
{
"body": "We have identified the issue, we are working on it.",
"created_at": "2026-08-26T20:31:16Z",
"display_at": "2026-08-26T20:31:16Z",
"id": "01M0ZWA5G1D7RA7NCJVHDC9SXR",
"incident_id": "01M0ZSAS11PPG1DNC93E62775X",
"status": "identified",
"updated_at": "2026-08-26T20:31:16Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Communications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX) Global. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-26T19:39:10Z",
"display_at": "2026-08-26T19:39:10Z",
"id": "01M0ZSAS117C5YP9WEPEBFVH7M",
"incident_id": "01M0ZSAS11PPG1DNC93E62775X",
"status": "investigating",
"updated_at": "2026-08-26T19:39:10Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-26T23:06:23Z",
"status": "resolved",
"updated_at": "2026-08-26T23:06:23Z"
},
{
"created_at": "2026-08-24T16:03:23Z",
"id": "01M0T868202P4N4NTHHTX3NB3F",
"impact": "major",
"incident_updates": [
{
"body": "Resolution of authorization issues in West Europe",
"created_at": "2026-08-24T16:03:23Z",
"display_at": "2026-08-24T10:00:00Z",
"id": "01M0T868203WAJQ4XSE38G96B1",
"incident_id": "01M0T868202P4N4NTHHTX3NB3F",
"status": "resolved",
"updated_at": "2026-08-24T16:03:23Z"
},
{
"body": "The mitigation is working, and we will continue monitoring the system closely",
"created_at": "2026-08-24T16:03:23Z",
"display_at": "2026-08-24T09:45:00Z",
"id": "01M0T868206PGH4WMBJWV08A82",
"incident_id": "01M0T868202P4N4NTHHTX3NB3F",
"status": "monitoring",
"updated_at": "2026-08-24T16:03:23Z"
},
{
"body": "Authorizations issues affecting some services",
"created_at": "2026-08-24T16:03:23Z",
"display_at": "2026-08-24T09:00:00Z",
"id": "01M0T86820QPHCG8FN2785DNKX",
"incident_id": "01M0T868202P4N4NTHHTX3NB3F",
"status": "investigating",
"updated_at": "2026-08-24T16:03:23Z"
}
],
"name": "Authorization failures impacting West Europe Region",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-24T10:00:00Z",
"status": "resolved",
"updated_at": "2026-08-24T16:03:23Z"
},
{
"created_at": "2026-08-18T15:24:49Z",
"id": "01M0AQK9ZYPDNMYCBZQ602G9GW",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-18T19:36:26Z",
"display_at": "2026-08-18T19:36:26Z",
"id": "01M0B6010E448RK5HM8FSMVPR3",
"incident_id": "01M0AQK9ZYPDNMYCBZQ602G9GW",
"status": "resolved",
"updated_at": "2026-08-18T19:36:26Z"
},
{
"body": "We have applied a mitigation and are currently monitoring the results.",
"created_at": "2026-08-18T17:24:17Z",
"display_at": "2026-08-18T17:24:17Z",
"id": "01M0AYE1NZ1D75ZHZWVNMWD2T1",
"incident_id": "01M0AQK9ZYPDNMYCBZQ602G9GW",
"status": "monitoring",
"updated_at": "2026-08-18T17:24:17Z"
},
{
"body": "The problem is present on some cloudlinks only. We are still investigating. ",
"created_at": "2026-08-18T16:21:57Z",
"display_at": "2026-08-18T16:21:57Z",
"id": "01M0ATVXBPJX57JXA7ND0BDZ1E",
"incident_id": "01M0AQK9ZYPDNMYCBZQ602G9GW",
"status": "investigating",
"updated_at": "2026-08-18T16:21:57Z"
},
{
"body": "The issue is related to the inability to play back video from Cloudlink cameras that are recording locally. No video recordings have been lost.",
"created_at": "2026-08-18T15:51:12Z",
"display_at": "2026-08-18T15:51:12Z",
"id": "01M0AS3KH0TR1MCTDD9S6Y58YE",
"incident_id": "01M0AQK9ZYPDNMYCBZQ602G9GW",
"status": "investigating",
"updated_at": "2026-08-18T15:51:12Z"
},
{
"body": "We’re investigating reports of a potential issue affecting Australia East. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-18T15:24:49Z",
"display_at": "2026-08-18T15:24:49Z",
"id": "01M0AQK9ZY52SQAK2WBK0T0BEQ",
"incident_id": "01M0AQK9ZYPDNMYCBZQ602G9GW",
"status": "investigating",
"updated_at": "2026-08-18T15:24:49Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-18T19:36:26Z",
"status": "resolved",
"updated_at": "2026-08-18T19:36:27Z"
},
{
"created_at": "2026-08-17T21:16:58Z",
"id": "01M08SBD5P5M7C9CZ9HV07BWCP",
"impact": "minor",
"incident_updates": [
{
"body": "We've identified and resolved a problem where some integrators may have experienced issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com). This affected integrators who attempted to use unique activation links. Integrators who are standard members of an organization in the System Management Portal were not affected.",
"created_at": "2026-08-17T21:16:58Z",
"display_at": "2026-08-17T20:20:00Z",
"id": "01M08SBD5PX4V332WWKMYHS1VV",
"incident_id": "01M08SBD5P5M7C9CZ9HV07BWCP",
"status": "resolved",
"updated_at": "2026-08-17T21:21:18Z"
}
],
"name": "Activation of systems through subscriptions.genetec.com is degraded",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-17T20:20:00Z",
"status": "resolved",
"updated_at": "2026-08-17T21:16:58Z"
},
{
"created_at": "2026-08-17T19:38:31Z",
"id": "01M08KQ3NYAQQV3C2GF7RGA7E0",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-17T19:43:24Z",
"display_at": "2026-08-17T19:43:24Z",
"id": "01M08M020RSQAG4DNRGQ06ZACF",
"incident_id": "01M08KQ3NYAQQV3C2GF7RGA7E0",
"status": "resolved",
"updated_at": "2026-08-17T19:43:24Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Canada Central. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-17T19:38:31Z",
"display_at": "2026-08-17T19:38:31Z",
"id": "01M08KQ3NYCFAP2H9MRS36DQ1E",
"incident_id": "01M08KQ3NYAQQV3C2GF7RGA7E0",
"status": "investigating",
"updated_at": "2026-08-17T19:38:31Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Canada Central",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-17T19:43:24Z",
"status": "resolved",
"updated_at": "2026-08-17T19:43:24Z"
},
{
"created_at": "2026-08-14T20:00:14Z",
"id": "01M00XRQRENTVDS1EQK7XAAKS7",
"impact": "major",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-14T20:56:44Z",
"display_at": "2026-08-14T20:56:44Z",
"id": "01M01106CDVDK9D5JE8F733F4H",
"incident_id": "01M00XRQRENTVDS1EQK7XAAKS7",
"status": "resolved",
"updated_at": "2026-08-14T20:56:44Z"
},
{
"body": "We have applied the solution and are closely monitoring the situation to ensure the issue is fully resolved.",
"created_at": "2026-08-14T20:49:32Z",
"display_at": "2026-08-14T20:49:32Z",
"id": "01M010JZYVEM4XEFY8JPXF1J91",
"incident_id": "01M00XRQRENTVDS1EQK7XAAKS7",
"status": "monitoring",
"updated_at": "2026-08-14T20:49:32Z"
},
{
"body": "We have identified the cause of the incident and are implementing a solution. \n\nWe apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.",
"created_at": "2026-08-14T20:41:31Z",
"display_at": "2026-08-14T20:41:31Z",
"id": "01M0104AF8R8SRYWX6ECAMCN43",
"incident_id": "01M00XRQRENTVDS1EQK7XAAKS7",
"status": "identified",
"updated_at": "2026-08-14T20:41:31Z"
},
{
"body": "We are currently investigating an incident that is impacting ClearID, Clearance and SC SaaS. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.\n\nAt this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.",
"created_at": "2026-08-14T20:00:14Z",
"display_at": "2026-08-14T20:00:14Z",
"id": "01M00XRQREEW3V8SC97H2R858V",
"incident_id": "01M00XRQRENTVDS1EQK7XAAKS7",
"status": "investigating",
"updated_at": "2026-08-14T20:34:20Z"
}
],
"name": "Networking issue affecting multiple products",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-14T20:56:44Z",
"status": "resolved",
"updated_at": "2026-08-14T20:59:55Z"
},
{
"created_at": "2026-08-14T06:23:57Z",
"id": "01KZZF22PK8PV22XD4X01GXXBT",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-14T06:43:07Z",
"display_at": "2026-08-14T06:43:06Z",
"id": "01KZZG552E94CA8FY0A2T5NNYT",
"incident_id": "01KZZF22PK8PV22XD4X01GXXBT",
"status": "resolved",
"updated_at": "2026-08-14T06:43:07Z"
},
{
"body": "We have applied a mitigation and are currently monitoring the results.",
"created_at": "2026-08-14T06:40:26Z",
"display_at": "2026-08-14T06:40:26Z",
"id": "01KZZG08GKCJEKNCVKSFYF3F1V",
"incident_id": "01KZZF22PK8PV22XD4X01GXXBT",
"status": "monitoring",
"updated_at": "2026-08-14T06:40:26Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Security Center SaaS → Investigation](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462) . We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-14T06:23:57Z",
"display_at": "2026-08-14T06:23:57Z",
"id": "01KZZF22PKHQK4XEWJJQBW112P",
"incident_id": "01KZZF22PK8PV22XD4X01GXXBT",
"status": "investigating",
"updated_at": "2026-08-14T06:23:57Z"
}
],
"name": "Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation ",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-14T06:43:06Z",
"status": "resolved",
"updated_at": "2026-08-14T06:43:07Z"
},
{
"created_at": "2026-08-13T20:25:45Z",
"id": "01KZYCTQHG7T7RQRTS3JSF96QX",
"impact": "major",
"incident_updates": [
{
"body": "All systems are now functional",
"created_at": "2026-08-13T22:02:36Z",
"display_at": "2026-08-13T22:02:36Z",
"id": "01KZYJC24CKDSQABT9DKCVAM2W",
"incident_id": "01KZYCTQHG7T7RQRTS3JSF96QX",
"status": "resolved",
"updated_at": "2026-08-13T22:02:36Z"
},
{
"body": "The impacted systems have now been fixed. We are continuing to monitor the situation.",
"created_at": "2026-08-13T20:58:21Z",
"display_at": "2026-08-13T20:58:21Z",
"id": "01KZYEPDDR0G8AJTK0FWQ1PXG6",
"incident_id": "01KZYCTQHG7T7RQRTS3JSF96QX",
"status": "monitoring",
"updated_at": "2026-08-13T20:58:21Z"
},
{
"body": "The fix is currently being deployed to the affected systems.",
"created_at": "2026-08-13T20:47:46Z",
"display_at": "2026-08-13T20:47:46Z",
"id": "01KZYE31DYARD582RDGE1EBFBF",
"incident_id": "01KZYCTQHG7T7RQRTS3JSF96QX",
"status": "identified",
"updated_at": "2026-08-13T20:47:46Z"
},
{
"body": "We have identified the issue and are preparing a fix.",
"created_at": "2026-08-13T20:27:58Z",
"display_at": "2026-08-13T20:27:58Z",
"id": "01KZYCYS8KGNKX8N3VQC2FVF0Y",
"incident_id": "01KZYCTQHG7T7RQRTS3JSF96QX",
"status": "identified",
"updated_at": "2026-08-13T20:27:58Z"
},
{
"body": "We are investigating an issue affecting a few systems where entities are offline and no events or bookmarks are being propagated.",
"created_at": "2026-08-13T20:25:45Z",
"display_at": "2026-08-13T20:25:45Z",
"id": "01KZYCTQHGX8CD8WJZ0508VA11",
"incident_id": "01KZYCTQHG7T7RQRTS3JSF96QX",
"status": "investigating",
"updated_at": "2026-08-13T20:25:45Z"
}
],
"name": "Security Center SaaS – Issues with Entity States, Bookmarks and Event Propagation on Some Systems",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-13T22:02:36Z",
"status": "resolved",
"updated_at": "2026-08-13T22:02:36Z"
},
{
"created_at": "2026-08-07T15:17:15Z",
"id": "01KZECSHEBE2495XJASWK41303",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting face detection in US Gov has been resolved. The feature is now fully operational.",
"created_at": "2026-08-08T14:14:03Z",
"display_at": "2026-08-08T14:14:03Z",
"id": "01KZGVJHEA3XEPCJ4FF7N42SYY",
"incident_id": "01KZECSHEBE2495XJASWK41303",
"status": "resolved",
"updated_at": "2026-08-08T14:14:03Z"
},
{
"body": "A mitigation has been applied, and face detection in the Video Editor is now working as expected. We are continuing to monitor the situation to ensure full stability.",
"created_at": "2026-08-08T13:56:12Z",
"display_at": "2026-08-08T13:56:12Z",
"id": "01KZGTHVR1GSR1DYR53P3F58CK",
"incident_id": "01KZECSHEBE2495XJASWK41303",
"status": "monitoring",
"updated_at": "2026-08-08T13:56:12Z"
},
{
"body": "We are still actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.",
"created_at": "2026-08-07T19:42:08Z",
"display_at": "2026-08-07T19:42:08Z",
"id": "01KZEVYHXGJQVE7JJN49P38K6Z",
"incident_id": "01KZECSHEBE2495XJASWK41303",
"status": "identified",
"updated_at": "2026-08-07T19:42:08Z"
},
{
"body": "We've identified an issue affecting US Gov. If your region is affected, you will not have access to the automatic face detection for a period of time. We are actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.",
"created_at": "2026-08-07T15:17:15Z",
"display_at": "2026-08-07T15:17:15Z",
"id": "01KZECSHEB28ZQQ20329BT3WKW",
"incident_id": "01KZECSHEBE2495XJASWK41303",
"status": "identified",
"updated_at": "2026-08-07T15:17:15Z"
}
],
"name": "Clearance - Services Unavailable",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-08T14:14:03Z",
"status": "resolved",
"updated_at": "2026-08-08T14:14:03Z"
},
{
"created_at": "2026-08-07T15:24:23Z",
"id": "01KZED6KNTMPY1Y4CG3FBDJTPX",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-07T17:17:51Z",
"display_at": "2026-08-07T17:17:51Z",
"id": "01KZEKPBMHWR7FRXSPABEHF02P",
"incident_id": "01KZED6KNTMPY1Y4CG3FBDJTPX",
"status": "resolved",
"updated_at": "2026-08-07T17:17:51Z"
},
{
"body": "We have applied a mitigation and are currently monitoring the results.",
"created_at": "2026-08-07T15:45:14Z",
"display_at": "2026-08-07T15:45:14Z",
"id": "01KZEECS9M5GCBC53YZ674DJGS",
"incident_id": "01KZED6KNTMPY1Y4CG3FBDJTPX",
"status": "monitoring",
"updated_at": "2026-08-07T15:45:14Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Security Center SaaS → Access Control](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC) East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-07T15:24:23Z",
"display_at": "2026-08-07T15:24:23Z",
"id": "01KZED6KNT0G99YPVNVKKNK3RY",
"incident_id": "01KZED6KNTMPY1Y4CG3FBDJTPX",
"status": "investigating",
"updated_at": "2026-08-07T15:24:23Z"
}
],
"name": "Syncing Issue Affecting Newly Enrolled Access Control Devices",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-07T17:17:51Z",
"status": "resolved",
"updated_at": "2026-08-07T17:17:51Z"
},
{
"created_at": "2026-08-06T12:37:30Z",
"id": "01KZBH89Z6S4CRH7GF416TXK6D",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-06T14:37:41Z",
"display_at": "2026-08-06T14:37:41Z",
"id": "01KZBR4BYH462F55E1GWTSPGG6",
"incident_id": "01KZBH89Z6S4CRH7GF416TXK6D",
"status": "resolved",
"updated_at": "2026-08-06T14:37:41Z"
},
{
"body": "The problems is now fixed. We continue to monitor the situation.",
"created_at": "2026-08-06T14:28:55Z",
"display_at": "2026-08-06T14:28:55Z",
"id": "01KZBQMACKAFK6JBKCXWBKV3F5",
"incident_id": "01KZBH89Z6S4CRH7GF416TXK6D",
"status": "monitoring",
"updated_at": "2026-08-06T14:28:55Z"
},
{
"body": "We are investigating problems with enrollment of cloudlink cameras in Australia region. Some enrollment are succeeding.",
"created_at": "2026-08-06T12:57:25Z",
"display_at": "2026-08-06T12:57:25Z",
"id": "01KZBJCSBVCGTFX5ZVSDAXXTTX",
"incident_id": "01KZBH89Z6S4CRH7GF416TXK6D",
"status": "investigating",
"updated_at": "2026-08-06T12:57:25Z"
},
{
"body": "We’re investigating problems with the enrollment of cloudlink cameras in Australia region.",
"created_at": "2026-08-06T12:37:30Z",
"display_at": "2026-08-06T12:37:30Z",
"id": "01KZBH89Z61SF3WF3F4AF7F91C",
"incident_id": "01KZBH89Z6S4CRH7GF416TXK6D",
"status": "investigating",
"updated_at": "2026-08-06T12:55:49Z"
}
],
"name": "Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-06T14:37:41Z",
"status": "resolved",
"updated_at": "2026-08-06T14:37:41Z"
},
{
"created_at": "2026-08-05T16:59:18Z",
"id": "01KZ9DTZ74ECXHKEWBAF9N0S4W",
"impact": "minor",
"incident_updates": [
{
"body": "The issue with our email provider was resolved. All pending emails were delivered successfully.",
"created_at": "2026-08-05T20:27:23Z",
"display_at": "2026-08-05T20:27:23Z",
"id": "01KZ9SQZAN5F6GC71R1014BWKD",
"incident_id": "01KZ9DTZ74ECXHKEWBAF9N0S4W",
"status": "resolved",
"updated_at": "2026-08-05T20:27:23Z"
},
{
"body": "There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour.\n\nRest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.",
"created_at": "2026-08-05T16:59:18Z",
"display_at": "2026-08-05T16:59:18Z",
"id": "01KZ9DTZ747R79JMHFCYZJCH2E",
"incident_id": "01KZ9DTZ74ECXHKEWBAF9N0S4W",
"status": "identified",
"updated_at": "2026-08-05T16:59:18Z"
}
],
"name": "AutoVu Cloudrunner Functionality Degradation",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-05T20:27:23Z",
"status": "resolved",
"updated_at": "2026-08-05T20:27:23Z"
},
{
"created_at": "2026-08-04T15:45:22Z",
"id": "01KZ6Q6VPXVMKG5DMN1GWCV409",
"impact": "minor",
"incident_updates": [
{
"body": "We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.",
"created_at": "2026-08-04T19:43:05Z",
"display_at": "2026-08-04T19:43:05Z",
"id": "01KZ74T48EJFP361JJ2K95Y146",
"incident_id": "01KZ6Q6VPXVMKG5DMN1GWCV409",
"status": "resolved",
"updated_at": "2026-08-04T19:43:05Z"
},
{
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-08-04T19:29:35Z",
"display_at": "2026-08-04T19:23:00Z",
"id": "01KZ741DV0TVM0GFN7PGW1S1TH",
"incident_id": "01KZ6Q6VPXVMKG5DMN1GWCV409",
"status": "monitoring",
"updated_at": "2026-08-04T19:33:06Z"
},
{
"body": "We’re investigating reports of a potential issue of email deliverability affecting [Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) . We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-08-04T15:45:22Z",
"display_at": "2026-08-04T13:00:00Z",
"id": "01KZ6Q6VPXNGT45PDJ772DKXVY",
"incident_id": "01KZ6Q6VPXVMKG5DMN1GWCV409",
"status": "investigating",
"updated_at": "2026-08-04T15:55:36Z"
}
],
"name": "Investigating a potential issue of email deliverability",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-04T19:43:05Z",
"status": "resolved",
"updated_at": "2026-08-04T19:43:05Z"
},
{
"created_at": "2026-08-04T00:10:41Z",
"id": "01KZ51QD8KK4K1DXG4HFQBZV45",
"impact": "minor",
"incident_updates": [
{
"body": "The issue with our email provider was resolved. All pending emails were delivered successfully.",
"created_at": "2026-08-04T02:24:52Z",
"display_at": "2026-08-04T02:24:52Z",
"id": "01KZ59D3BY6ZNARAV09QBMWDSK",
"incident_id": "01KZ51QD8KK4K1DXG4HFQBZV45",
"status": "resolved",
"updated_at": "2026-08-04T02:24:52Z"
},
{
"body": "We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.",
"created_at": "2026-08-04T01:18:24Z",
"display_at": "2026-08-04T01:18:24Z",
"id": "01KZ55KCW7VC7R3MCP9FJ4G2PB",
"incident_id": "01KZ51QD8KK4K1DXG4HFQBZV45",
"status": "investigating",
"updated_at": "2026-08-04T01:18:24Z"
},
{
"body": "There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour.\n\nRest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.",
"created_at": "2026-08-04T00:10:41Z",
"display_at": "2026-08-04T00:10:41Z",
"id": "01KZ51QD8KF4N9J51TXDBVQ004",
"incident_id": "01KZ51QD8KK4K1DXG4HFQBZV45",
"status": "investigating",
"updated_at": "2026-08-04T00:10:41Z"
}
],
"name": "AutoVu Cloudrunner Functionality Degradation",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-08-04T02:24:52Z",
"status": "resolved",
"updated_at": "2026-08-04T02:24:52Z"
},
{
"created_at": "2026-07-29T18:53:42Z",
"id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"impact": "minor",
"incident_updates": [
{
"body": "We completed our recovery process and brought services for conversions back online. We can expect some latency until we clear the cumulated conversion requests since the beginning of the incident. We are keeping a close eye on the progression and would expect return to normal in the upcoming hours. Sorry for any inconvenience this incident has caused.",
"created_at": "2026-07-30T00:28:32Z",
"display_at": "2026-07-30T00:28:32Z",
"id": "01KYR6RGAKZGXYFB2ETRTTAFMP",
"incident_id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"status": "resolved",
"updated_at": "2026-07-30T00:28:32Z"
},
{
"body": "We are working to run a script and re-establish proper function of our conversion capabilities. We are monitoring the progress and will post an update within the next hour.",
"created_at": "2026-07-29T23:04:56Z",
"display_at": "2026-07-29T23:04:56Z",
"id": "01KYR1ZDTE8X3SWM3F9T4JAB4E",
"incident_id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"status": "monitoring",
"updated_at": "2026-07-29T23:04:56Z"
},
{
"body": "We are currently working to re-establish operations for conversions services. The procedure may take couple of hours to complete. We will keep posting updated on the progress.",
"created_at": "2026-07-29T20:52:30Z",
"display_at": "2026-07-29T20:52:30Z",
"id": "01KYQTCYA3G8C2SSZ77YQKTTW3",
"incident_id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"status": "identified",
"updated_at": "2026-07-29T20:52:30Z"
},
{
"body": "We are currently investigating a degradation of conversion of video files, affecting users of US region. Users may observe latencies before their video files are available for playback. We are still looking into the issue and will post an update within the next hour.",
"created_at": "2026-07-29T19:58:23Z",
"display_at": "2026-07-29T19:58:23Z",
"id": "01KYQQ9V9SCJ7V4K5M9EW9J23J",
"incident_id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"status": "investigating",
"updated_at": "2026-07-29T19:58:23Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03) East US. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-07-29T19:16:28Z",
"display_at": "2026-07-29T19:16:28Z",
"id": "01KYQMX2SSVXP39KT50J1JEY91",
"incident_id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"status": "investigating",
"updated_at": "2026-07-29T19:16:28Z"
},
{
"body": "We’re investigating reports of a potential issue affecting [Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) East US. We are working on it. We apologize for any inconvenience this may cause.",
"created_at": "2026-07-29T18:53:42Z",
"display_at": "2026-07-29T18:53:42Z",
"id": "01KYQKKCQRKKTTR65B7YBSZDRE",
"incident_id": "01KYQKKCQR6N37EJJBPKZQYAYQ",
"status": "investigating",
"updated_at": "2026-07-29T18:53:42Z"
}
],
"name": "Potential issue affecting Clearance → Clearance - US East US",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-07-30T00:28:32Z",
"status": "resolved",
"updated_at": "2026-07-30T00:28:32Z"
},
{
"created_at": "2026-07-28T14:33:56Z",
"id": "01KYMJB1NESXGC9TYC9RHKV3H7",
"impact": "minor",
"incident_updates": [
{
"body": "Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.",
"created_at": "2026-07-28T14:44:18Z",
"display_at": "2026-07-28T14:44:18Z",
"id": "01KYMJY0DJQ48X2AK37VXKMFRR",
"incident_id": "01KYMJB1NESXGC9TYC9RHKV3H7",
"status": "resolved",
"updated_at": "2026-07-28T14:44:18Z"
},
{
"body": "We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour. ",
"created_at": "2026-07-28T14:33:56Z",
"display_at": "2026-07-28T14:33:56Z",
"id": "01KYMJB1NEWAT5B6T74ZX7Q2QW",
"incident_id": "01KYMJB1NESXGC9TYC9RHKV3H7",
"status": "investigating",
"updated_at": "2026-07-28T14:33:56Z"
}
],
"name": "Clearance Performance Degradation for search capabilities",
"page_id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"resolved_at": "2026-07-28T14:44:18Z",
"status": "resolved",
"updated_at": "2026-07-28T14:44:18Z"
}
],
"page": {
"id": "01JEC4YCA5CNSV3G4Q2P5G959W",
"name": "Genetec Cloud Products",
"updated_at": "2026-09-29T16:51:25Z",
"url": "https://status.genetec.com/"
}
}