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"body": "Update -\n\nThis maintenance window has been rescheduled to a new timeframe:\n\n\u003cbig\u003eStart Time: \u003cb\u003eSeptember 23, 2026 07:00 UTC\u003c/b\u003e\u003c/big\u003e\n\u003cbig\u003eEnd Time: \u003cb\u003eSeptember 23, 2026 14:00 UTC\u003c/b\u003e\u003c/big\u003e\n\u003csmall\u003eDuration: \u003cb\u003e7 hours\u003c/b\u003e\u003c/small\u003e\n\nPreviously scheduled:\n\n\u003cbig\u003eStart Time: \u003cb\u003eSeptember 07, 2026 07:00 UTC\u003c/b\u003e\u003c/big\u003e\n\u003cbig\u003eEnd Time: \u003cb\u003eSeptember 07, 2026 14:00 UTC\u003c/b\u003e\u003c/big\u003e\n\u003csmall\u003eDuration: \u003cb\u003e7 hours\u003c/b\u003e\u003c/small\u003e",
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"body": "In support of our commitment towards improving our services and infrastructure, we will be performing the following maintenance.\n\n\u003cbig\u003eStart Time: \u003cb\u003eAugust 02, 2026 08:00 UTC\u003c/b\u003e\u003c/big\u003e\n\u003cbig\u003eEnd Time: \u003cb\u003eAugust 02, 2026 10:00 UTC\u003c/b\u003e\u003c/big\u003e\n\u003csmall\u003eDuration: \u003cb\u003e2 hours\u003c/b\u003e\u003c/small\u003e\n\n\u003cbig\u003e\u003cb\u003eWhat's Happening?\u003c/b\u003e\u003c/big\u003e\n\nDuring this maintenance window, we'll be deploying an additional DNS caching layer to our production cluster in the US-West region to improve DNS resolution speed and reduce load on our internal DNS system.\n\nComponent(s) undergoing maintenance:\n\n• Cluster DNS layer\n\n\u003cbig\u003e\u003cb\u003eWhat's the Impact?\u003c/b\u003e\u003c/big\u003e\n\nWe do not anticipate any impact to end users. This is an additive change, and no downtime is expected. In rare cases, brief, momentary DNS resolution delays may occur on individual nodes during rollout.\n\nHowever, should any user notice any abnormal behavior during or after this maintenance window, please reach out to BigPanda Support via our live chat or by emailing us at [email protected] for assistance.\n\n\u003cbig\u003e\u003cb\u003eWhat isn't Impacted?\u003c/b\u003e\u003c/big\u003e\n\nAll other areas of the BigPanda platform will be unaffected by this maintenance.\n\n\u003cbig\u003e\u003cb\u003eIs User Action Required?\u003c/b\u003e\u003c/big\u003e\n\nNo user action is required.\n\n\u003cem\u003eThe planned maintenance has successfully completed our QA validation and regression process. We will be closely monitoring the maintenance work, and BigPanda's status page will be updated throughout the maintenance period with any changes to service operations.\n\nWe apologize for any inconvenience that this may cause. If you have any questions, please",
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"name": "Inbound Integrations and Event Processing - Incident Enrichment \u0026 Environments Population",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-12T18:09:39.401Z",
"custom_tweet": null,
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"display_at": "2026-07-12T18:09:39.401Z",
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},
{
"affected_components": [
{
"code": "h1fv47mtcrd7",
"name": "Inbound Integrations and Event Processing - Incident Enrichment \u0026 Environments Population",
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}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-12T17:46:41.329Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-12T17:46:41.329Z",
"id": "lqhkvr5y52gy",
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},
{
"affected_components": [
{
"code": "h1fv47mtcrd7",
"name": "Inbound Integrations and Event Processing - Incident Enrichment \u0026 Environments Population",
"new_status": "degraded_performance",
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}
],
"body": "Some users may be experiencing issues with updating Incident Tags via API/manually. Our teams are engaged and investigating.\nWe will share updates here as soon as possible.",
"created_at": "2026-07-12T15:08:16.473Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-12T15:08:16.473Z",
"id": "dvytc01r2f2g",
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}
],
"metadata": {},
"monitoring_at": "2026-07-12T17:46:41.329Z",
"name": "Issues updating Incident Tags",
"page_id": "q8ly4x9j5x75",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-12T18:09:39.401Z",
"scheduled_auto_completed": false,
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"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
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"shortlink": "https://stspg.io/181fz0sd495s",
"started_at": "2026-07-12T15:08:16.385Z",
"status": "resolved",
"updated_at": "2026-07-12T18:09:39.413Z"
}
],
"page": {
"id": "q8ly4x9j5x75",
"name": "BigPanda",
"url": "https://status.bigpanda.io"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}