Snapshot 19996
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "As part of our security and product roadmap initiatives, please be advised that our AI Virtual Receptionist and Smartflows cloud applications will undergo scheduled maintenance due to infrastructure upgrades and minor software updates.\n\nDuring the maintenance window, customers leveraging the European instance (normally Europe, UK, Africa, Middle East) may experience brief periods of reduced availability or intermittent service interruptions.\n\nWe apologize for any inconvenience and appreciate your understanding as we work to improve the reliability and performance of our services.",
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"body": "This incident has been resolved.\n\nROOT CAUSE SUMMARY\nA deployment defect introduced during a scheduled Smartflows US service update on September 24, 2026 removed permissions required for internal platform communication. The issue remained undetected because existing credentials continued to function after deployment. When those credentials were automatically renewed on September 26, the missing permissions were applied, disrupting communication between service components and causing the Smartflows service interruption.",
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"body": "Problem fixed, monitoring in progress.",
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