Snapshot 19997
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The fix has now been fully applied across all affected regions, and error rates have returned to normal levels. Users should once again be able to preview data in ODC Studio and access their applications as expected.\n\nWe are continuing to monitor the platform closely and are confirming full recovery with affected users. We will provide a further update once we have confirmed the incident is fully resolved.",
"created_at": "2026-09-29T16:52:18.723Z",
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"body": "We have identified the cause of this issue as a recent database authentication update that failed validation during rollout. The update has been reverted, and a fix is currently being deployed.\nAs the fix is applied across affected regions, users may still experience difficulty previewing application data in ODC Studio or encounter errors when accessing their applications.\nWe will provide an update as soon as more information becomes available.",
"created_at": "2026-09-29T11:36:32.530Z",
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"body": "We are investigating an issue affecting ODC users across multiple regions. Users are currently unable to preview data in ODC Studio and may also encounter errors in application runtime. The issue is associated with the error message: \"FATAL: PAM authentication failed for user \"osruntime\"\".\nOur engineering team is actively investigating the issue, and we will provide an update as soon as more information is available.",
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"name": "Incident affecting data preview in ODC Studio and runtime applications",
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"body": "We have applied the fix to a first set of affected accounts in the Asia Pacific (Singapore) region and confirmed that users on those accounts are able to log in to their Personal Environments again. The remaining affected accounts have not yet been updated, and users on those accounts will continue to see the \"Login with external provider failed\" error until the fix is applied.\n\nWe will provide a further update as more information becomes available.",
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"body": "We have identified the cause of the issue affecting login to Personal Environments in the Asia Pacific (Singapore) region. The problem is related to a configuration issue with the external login provider for affected accounts.\nSome users may still experience the previously reported \"Login with external provider failed\" error while the fix is completed across all affected accounts.\nOur team is actively working to finish the resolution and will provide a further update once more information is available.",
"created_at": "2026-09-29T11:41:38.879Z",
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{
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"body": "We are investigating an issue impacting ODC Personal Editions in the Asia Pacific (Singapore) region. Users may be unable to log in to their personal environments and may encounter the error message \"Login with external provider failed.\"\nOur team is actively investigating the issue and will provide further updates as soon as more information becomes available.",
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"name": "Incident affecting Personal Edition login in Asia Pacific (Singapore)",
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},
{
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"description": "ODC - Identity \u0026 Access Management - Israel / Tel Aviv",
"group_id": "hw7dhhqktxl4",
"id": "ll8jdf62sk7s",
"name": "Israel / Tel Aviv",
"page_id": "w2l85pjbb8m3",
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"updated_at": "2026-09-16T19:22:27.994Z"
}
],
"created_at": "2026-09-16T15:50:30.098Z",
"id": "15fgt1vw0r45",
"impact": "critical",
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"name": "ODC - Identity \u0026 Access Management - Israel / Tel Aviv",
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}
],
"body": "This incident has been resolved. Our cloud provider has confirmed that the infrastructure disruption in the underlying cloud region is fully resolved, and we have verified that services in the Israel (Tel Aviv) region are operating normally, including sign-in to the ODC Portal and access to applications.\n\nWe apologise for any disruption caused and thank you for your patience.",
"created_at": "2026-09-16T19:22:28.025Z",
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{
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"body": "Our cloud provider has resolved the infrastructure disruption in the underlying cloud region, and our services in the Israel (Tel Aviv) region have recovered. Users should now be able to sign in to the ODC Portal and access their applications.\n\nWe are monitoring the platform closely to confirm it remains stable and will provide a further update once we have confirmed full resolution.",
"created_at": "2026-09-16T18:51:39.554Z",
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{
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"name": "ODC - Identity \u0026 Access Management - Israel / Tel Aviv",
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"body": "The issue has been traced to an infrastructure disruption in the underlying cloud region, which is affecting our services in the Israel (Tel Aviv) region. Users remain unable to sign in to the ODC Portal.\n\nWe are working closely with our cloud provider, who is actively working to mitigate the disruption. We will provide updates as more information becomes available.",
"created_at": "2026-09-16T16:20:28.949Z",
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"display_at": "2026-09-16T16:20:28.949Z",
"id": "d425tb6fd2jy",
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"body": "We are aware of authentication issues affecting users in the Israel (Tel Aviv) region. Users are currently unable to sign in to both the ODC Portal and runtime applications in all Stages.\nOur team is actively investigating and will provide updates as more information becomes available.",
"created_at": "2026-09-16T15:50:30.181Z",
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"metadata": {},
"monitoring_at": "2026-09-16T18:51:39.554Z",
"name": "Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region",
"page_id": "w2l85pjbb8m3",
"postmortem_body": "On September 16th, between approximately 14:05 and 18:17 UTC, users with environments in the Israel \\(Tel Aviv\\) region were unable to sign in to the ODC Portal and ODC Studio, and applications hosted in the region were unavailable to their end users. \nThe incident was caused by an infrastructure disruption at our cloud provider that affected database availability in the region. Both our identity services, which handle user sign-in, and the applications hosted in the region rely on this database layer, which is why sign-in and application access failed at the same time. \nWe engaged our cloud provider, who identified the cause on their side and worked to restore the affected service. Services began to recover from 17:43 UTC and were fully restored by 18:17 UTC. We monitored the platform and validated recovery with the affected customers before resolving the incident. \nWe are reviewing this incident together with our cloud provider to understand the disruption in more detail and to assess how the resilience of our services in this region can be improved. \nWe apologise for any disruption caused and thank you for your patience.",
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"body": "We have identified the cause of the issue preventing some users from resetting their password on their ODC Personal Editions or the Community website.\nThis issue affects only a subset of emails. If you receive an \"invalid verification code\" error when resetting your community/ODC PE password despite using the correct verification code, please contact our Global Support for the mitigation to be applied to your account.\nIn the meantime, our teams are actively working on applying a global fix to all affected accounts.\nWe will provide an update once more details are available.",
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"body": "We are currently investigating an issue where users are unable to reset their passwords. When attempting to use the password reset flow, the process fails with the error message \"incorrect verification code\", despite entering the correct code. This is currently preventing users from logging in if they require a password reset.\nOur team is actively investigating the issue to determine the cause and will provide further updates as soon as more information becomes available.",
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}
],
"metadata": {},
"monitoring_at": "2026-09-14T22:08:42.581Z",
"name": "Incident affecting password reset functionality",
"page_id": "w2l85pjbb8m3",
"postmortem_body": "On September 11th, 2026, following an update to the shared login for OutSystems Personal Edition and the OutSystems Community website, a number of accounts became unable to log in or reset their password, even with the correct credentials. Only Personal Edition and Community website accounts were affected; other OutSystems ODC tenants were not impacted. \nThe cause was a mismatch, for a subset of accounts, between stored account email information and the identifier used during authentication, which the login flow surfaced to users as an incorrect verification code rather than pointing to the underlying account data. We published our first public update on September 14th, applied a data correction to the affected accounts in production later that day, and confirmed recovery directly with affected customers before marking the incident Resolved on September 15th. \nWe are putting additional safeguards in place, including monitoring for authentication and password-reset failures on this login flow and extra validation ahead of future login changes, to catch and resolve issues like this more quickly going forward. We apologise for the disruption this caused and thank you for your patience.",
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],
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"id": "d28tgj15ygzt",
"impact": "major",
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{
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{
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"name": "Online Community - Home",
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{
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"body": "The migration to the new Community unified login system has been completed. Sign-in and account operations are now available again across the Community, the Support Portal, O11 Personal Environments and the ODC Personal Edition.\n\nAll services are operating as expected. We apologise for any disruption caused and thank you for your patience.",
"created_at": "2026-09-11T16:43:32.719Z",
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{
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{
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{
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],
"body": "Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.",
"created_at": "2026-09-11T15:09:29.967Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-11T15:09:29.967Z",
"id": "2h6br9z8mkny",
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{
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],
"body": "Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.",
"created_at": "2026-09-11T13:24:05.586Z",
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"body": "Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.",
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"body": "Our team has completed the fix and confirmed that the pagination of Logs in ODC Portal is now working as expected. We apologize for any disruption caused and thank you for your patience.",
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"body": "We have identified the cause of the issue and confirmed that it is impacting every region.\nA fix is being finalized and rolled out. The issue will persist until the fix is fully deployed. \nAs a temporary workaround, we suggest applying stricter filters to limit the amount of logs to a single page as much as possible. We will provide updates as more information becomes available.",
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"body": "We are aware of an issue affecting the Logs page in ODC Portal Monitor across multiple regions. Users may be unable to view log entries beyond the first page — later pages can show entries that have already been seen. Our team is currently investigating the cause. We will provide updates as more information becomes available.",
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"body": "This incident has been resolved.",
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"body": "We have identified an issue affecting npm audit actions during npm installations and are currently working on a fix.",
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"body": "This incident has been resolved. The issue was caused by a recent platform update that could prevent a timer's status from being recorded correctly after it ran, leaving it in a pending state. Our team has corrected this and confirmed that timers are executing as expected across the affected regions.\nWe apologise for any disruption caused and thank you for your patience.",
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"body": "A solution has been applied to resolve this issue. We will continue monitoring this situation to ensure full recovery. We will provide updates as more information becomes available.",
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"body": "This incident has been resolved. The issue affecting application deployments in ODC Portal has been mitigated, and deployments are operating normally.\n\nUsers attempting to deploy an application to another stage should no longer encounter the error OS-STGC-60005. Our monitoring shows no further occurrences of this error since 16:23 UTC.\n\nWe apologise for the disruption this caused to deployment activities.",
"created_at": "2026-08-24T19:12:27.430Z",
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"body": "A fix has been applied to address the issue affecting application deployments in ODC Portal, and we are seeing initial signs of recovery. Users attempting to deploy an application to another stage should progressively stop encountering the error OS-STGC-60005.\n\nWe are now monitoring the platform across the affected regions to confirm full recovery. We will provide updates as more information becomes available.",
"created_at": "2026-08-24T18:07:07.979Z",
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{
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],
"body": "We are investigating an issue affecting application deployments in ODC Portal. Some users attempting to deploy an application to another stage may see the error message: \"An error occurred while getting the generated code from revision. (OS-STGC-60005)\". \nThe issue may be intermittent and is currently affecting users across multiple regions.\nOur team is actively investigating the cause. We will provide an update as soon as more information is available.",
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],
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"monitoring_at": "2026-08-24T18:07:07.979Z",
"name": "Issue affecting application deployments in ODC",
"page_id": "w2l85pjbb8m3",
"postmortem_body": "On August 24th, 2026, some users experienced an issue affecting application deployments in ODC Portal. Affected users intermittently saw the error message: \"An error occurred while getting the generated code from revision. \\(OS-STGC-60005\\)\".\n\nThe issue was caused by an internal scaling tool that interfered with a backend service used to prepare deployment packages, causing delays and errors for some deployment requests. We fixed the scaling configuration to restore normal behavior.\n\nTo prevent a recurrence, we are working with the provider of the automated scaling tool to correct the underlying behavior, and have put a permanent safeguard in place to stop the affected service from being mismanaged by that tool going forward.\n\nWe apologize for any disruption caused and thank you for your patience.",
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},
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}
}