Third Party Index

OutSystems

outsystems.com

Subprocessors

19 third parties, 7 affiliates. CSV · Atom

NamePurposeLocationListed since
AWS Hosting and cloud infrastructure services, including the provision of AI functionalities activated by the Customer (such as AI Guardrails). (Normally not applicable, but this depends on the region chosen by the customer. Where applicable: adequacy decision (EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework).)
Benelux B.V. Netherlands OutSystems to solve a ticket.
Brasil Ltda.
details (name) service provided
FedRAMP
found here.
here.
India Private Residency Limited Ashok Karnataka 560025
Information on Atlassian’s
Japan KK
Knox Hosting and cloud Infrastructure services. Support services (Level 1 support).United States (Not applicable for the FedRAMP service offering.)
Korea, Ltd.
Malaysia Sdn. Bhd. Lumpur, Malaysia
Not applicable.
Rootly enforces strict tenant-level data isolation and access controls. More details can be found here.
Singapore Pte. Ltd.
Software Pty Ltd Australia OutSystems
UK adequacy The relevant security decision issued by measures and the European information on relevant
Zendesk Management of support tickets -Helpdesk software for customer supportIreland Adequacy decision (EU-U.S. Privacy Framework, the UK Extension to (The relevant Data measures annex 2 and here. Information on)
OutSystems affiliates (7)
NamePurposeLocationListed since
OutSystems (1) technical and; customers must be processed
OutSystems Germany Frankfurt, Germany GmbH
OutSystems Philippines Inc.
OutSystems Software LLC
OutSystems - Software em Rede S.A. Technical and operational support.
OutSystems Spain, S.L.U. Spain
Outsystems WeWork

Compliance

Certified
Says it complies with

Certifications as OutSystems's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: 1 incident (1 major)Jul 21: 1 incident (1 major)Jul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: 1 incident (1 no impact stated)Jul 31: 1 incident (1 minor)Aug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: 1 incident (1 major)Aug 11: no incident reportedAug 12: 2 incidents (2 minor)Aug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: 1 incident (1 minor)Aug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 major)Aug 25: no incident reportedAug 26: 1 incident (1 minor)Aug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 critical)Sep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 major)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 2 incidents (1 major, 1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 major)Sep 15: no incident reportedSep 16: 1 incident (1 critical)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 2 incidents (2 major)Sep 30: no incident reported

90 days agotoday

  • 18 incidents in 90 days
  • 11 major or critical
  • 5 h 33 min typical time to resolve
  • 2 days longest major
BeganIncidentImpactLasted
Incident affecting data preview in ODC Studio and runtime applicationsmajorongoing
Incident affecting Personal Edition login in Asia Pacific (Singapore)majorongoing
Authentication Issues Affecting ODC in the Israel (Tel Aviv) Regioncritical3 h 31 min
Incident affecting password reset functionalitymajor25 h 49 min
Ongoing authentication maintenancemajor3 h 56 min
Issue Affecting Log Pagination in ODC Portal Monitorminor5 h 33 min
MABS Android and iOS builds timming outmajor1 h 32 min
Connection issue in Mentor Studiocritical2 h 31 min

Incidents per month

0 4 8 Oct 2025: 6 incidents (4 major, 2 minor) · typical time to resolve 2 h 34 min Nov 2025: 8 incidents (1 critical, 5 major, 2 minor) · typical time to resolve 4 h 29 min Dec 2025: 2 incidents (2 major) · typical time to resolve 2 h 10 min Jan 2026: 4 incidents (4 major) · typical time to resolve 5 h 27 min Feb 2026: 0 incidents Mar 2026: 4 incidents (2 critical, 2 major) · typical time to resolve 34 h 16 min Apr 2026: 2 incidents (1 critical, 1 major) · typical time to resolve 7 h 43 min May 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 3 days Jun 2026: 4 incidents (2 major, 2 minor) · typical time to resolve 9 h 26 min Jul 2026: 4 incidents (2 major, 1 minor, 1 no impact stated) · typical time to resolve 2 days Aug 2026: 7 incidents (1 critical, 2 major, 4 minor) · typical time to resolve 5 h 26 min Sep 2026: 7 incidents (1 critical, 5 major, 1 minor) · typical time to resolve 3 h 56 min Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated

Components affected

ComponentIncidents
Asia Pacific / Sydney3
US East / Virginia3
Asia Pacific / Singapore2
Asia Pacific / Tokyo2
Europe / Frankfurt2
Europe / Ireland2
Europe / London2
Forge2

As OutSystems's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for OutSystems's site

OutSystems transparency rating

It updates with the rating.

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