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Infoblox Data Subprocessor’s List Infoblox Subprocessors as of 11/2026 Subprocessor Purpose Data Elements Processed Location of Processing Security Measures Applicable to Cloud Products AWS Cloud Hosting Service Endpoint IP address MAC address Host name/Device name/ID Userid DNS log data Includes limited Portal user contact information processed to support product update communications USA (AWS East Region); Germany (Frankfurt Region)NIOS-X as a Service Points of Presence (PoPs): Additional AWS locations selected by the customer as part of their NIOS-X as a Service deployment. AWS Compliance Programs GCP Cloud Hosting Service Endpoint IP address MAC address Host name/Device name/ID Userid DNS log data NIOS-X as a Service Points of Presence (PoPs): Additional GCP locations selected by the customer as part of their NIOS-X as a Service deployment. Google Cloud Trust Center OKTA Security / Single-sign on Okta is the identity provider for SSO / SAML supporting customer login to Infoblox cloud products First and last name Title Position Employer Contact information (company, e-mail, phone, address) ID data IP address Connection data Localization data USA Okta Trust Center Microsoft Azure OpenAI – LLM inference for Infoblox IQ Customer data is not used to train models Natural language prompts and conversation history Tool inputs and outputs exchanged during a user session (which may include account ID, user ID, host name/device name/ID, MAC address, and IP address) DNS log data and threat/asset context USA, EU Microsoft Trust Center GCP Gemini – LLM inference for Infoblox IQ. Customer data is not used to train models. Natural language prompts and conversation history Tool inputs and outputs exchanged during a user session (which may include account ID, user ID, host name/device name/ID, MAC address, and IP address) DNS log data and threat/asset context USA, EU Google Cloud Trust Center AWS AWS Bedrock – LLM inference for Infoblox IQ. Customer data is not used to train models. Natural language prompts and conversation history Tool inputs and outputs exchanged during a user session (which may include account ID, user ID, host name/device name/ID, MAC address, and IP address) DNS log data and threat/asset context USA, EU AWS Compliance Programs Customer Support / Communication Five9 Call Center Software Routes calls to Infoblox customer support centers. Call routing data Recording of voice conversation (30days) USA Five9 Trust Office NICE inContact Call Center Software Routes calls to Infoblox customer support centers. Name IP address Geo location Phone number Company name Online identifier System information Voice identification, Call transcripts USA NICE Privacy Notice Salesforce Sales and order management and customer relationship management System administrator / technical contact information for customer support (name, work email, work phone number, time zone). Also processes limited Portal user contact information for product update communications USA Salesforce Trust Atlassian Corp Plc Jira software – Ticketing System / RFEs Jira is a tracking system for bugs and Requests for Enhancements. Employees first and last name Email address Phone number Job title Time zone Customer data uploaded through support ticket USA Atlassian Trust Center Google Google Productivity applications Google Apps suite is used for documentation, meeting notes, internal specs, architecture diagrams, that includes product related personal data and personal data of customer representatives USA Google Trust Center Microsoft Microsoft 365 for Enterprise productivity applications Microsoft 365 is used for email, documentation, meetings, meeting notes and recordings, internal specs, architecture diagrams, that includes product related personal data and personal data of customer representatives USA Microsoft Trust Center Intellum Exceed LMS for Infoblox education First and last name Email address Authentication credentials Company Name, Job title and Address Course related information Other information user elects to share in their profile USA Intellum Data Privacy & Data Security Statement Kryterion Online Testing for education exams First and last name Email address Authentication credentials Company Name and Address Exam related information Credit card information USA Kryterion Privacy Policy Nativevideo Vinton meeting assistant and notetaker for Salesforce Used as a notetaker by Support to transcribe customer meeting. Customers are notified with a message at the start of the meeting so they can decide if they want feature enabled for the call. USA Nativevideo Trust Center Forethought Technologies, Inc. Support automation and knowledge-retrieval platform for Infoblox Support operations Customer support case data and associated contact information USA Forethought Trust Center For information on subprocessors used in connection with Axur products and services, please visit trust.axur.com. For information on subprocessors used in connection with Kentik products and services, please visit trust.kentik.com. Changes From Last Version Added reference to AWS Australia (Sydney Region) for Cloud Hosting Service Added AWS for Bedrock LLM inference for Infoblox IQ Find Previous Version Here: Infoblox Subprocessors as of 8/2026 Infoblox Subprocessors as of 7/2026 Infoblox Subprocessors as of 6/2026 Infoblox Subprocessors as of 12/2025 Infoblox Subprocessors as of 6/2025 Infoblox Subprocessors as of 3/2025 Infoblox Subprocessors as of 12/7/2023 Get in touch Contact Us Back To Top