Snapshot 20019
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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],
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"name": "Australia / New Zealand",
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],
"body": "We will be performing a routine maintenance to Autotask PSA on September 30th, starting at 08:00 for an estimated 30 minutes.\n\nDuring this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).\n \nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact\n\nSubscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/",
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"body": "Maintenance Type: PSA Major Release\n\nRelease Number: 2026.5\n\nPurpose: We are excited to announce the PSA 2026.5 Major Release\n\nImpact: Partners may be briefly logged out during this window.\n\nFollow the URLs below to our Release Notes!\nRelease Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.5ReleaseNotes.htm\n\nSubscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/\n\nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact",
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"created_at": "2026-09-21T14:50:44.063-04:00",
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"body": "In order to provide you with continued platform stability, we will be performing maintenance on this platform.\n\nExpected Impact: Partners can expect devices to reconnect during this time, and in some cases devices may briefly go offline. CSM and Agent Browser sessions may close, and there may be a short period of reduced functionality.\n\nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact",
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"body": "On Thursday, October 1st, maintenance is scheduled on the below mentioned servers, between 03:00 AM and 07:00 AM ET.\n\nDuring this maintenance, access to UI will be interrupted.\n\nWe apologize for any inconvenience this may cause.\n\n- Cloud Operations Team",
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"name": "Australia / New Zealand 2",
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"position": 15,
"showcase": true,
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"updated_at": "2026-09-29T08:30:07.795-04:00"
},
{
"created_at": "2023-09-06T10:21:37.375-04:00",
"description": null,
"group_id": "w1dfzxttcs2v",
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"position": 18,
"showcase": true,
"start_date": "2023-09-05T20:00:00.000-04:00",
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}
],
"created_at": "2026-09-29T03:32:50.594-04:00",
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{
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},
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},
{
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},
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},
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},
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],
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"created_at": "2026-09-29T03:32:50.733-04:00",
"custom_tweet": null,
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}
],
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},
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},
{
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{
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},
{
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{
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"old_status": "operational"
}
],
"body": "We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 02:00 for an estimated 1 hour.\n\nDuring this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).\n \nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact\n\nSubscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/",
"created_at": "2026-08-21T04:51:40.303-04:00",
"custom_tweet": null,
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"tweet_id": null,
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}
],
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"scheduled_reminded_at": null,
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},
{
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"showcase": true,
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},
{
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"description": null,
"group_id": "rs087ylymwv8",
"id": "p36m8hbm1pvh",
"name": "NA1 - Atlanta, GA",
"page_id": "43vzbh696nvp",
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"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:08.341-04:00"
},
{
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"description": null,
"group_id": "rs087ylymwv8",
"id": "dpm979jyrxr6",
"name": "NA3 - Denver, CO",
"page_id": "43vzbh696nvp",
"position": 9,
"showcase": true,
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"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:08.820-04:00"
},
{
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"description": null,
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"id": "6jh6y9q7dzk2",
"name": "CAE2 - Montreal, CA",
"page_id": "43vzbh696nvp",
"position": 12,
"showcase": true,
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"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:09.339-04:00"
},
{
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"updated_at": "2026-09-29T08:01:09.690-04:00"
},
{
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"description": null,
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"id": "r8b781wq4hd2",
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"page_id": "43vzbh696nvp",
"position": 14,
"showcase": true,
"start_date": "2023-09-08T00:00:00.000-04:00",
"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:10.129-04:00"
},
{
"created_at": "2025-03-17T10:01:49.903-04:00",
"description": null,
"group_id": "rs087ylymwv8",
"id": "vv7tkx81qv4p",
"name": "AUE2 - Sydney, AU",
"page_id": "43vzbh696nvp",
"position": 15,
"showcase": true,
"start_date": "2025-02-01T00:00:00.000-05:00",
"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:10.628-04:00"
},
{
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"description": null,
"group_id": "rs087ylymwv8",
"id": "356g8ct4zc4w",
"name": "GBE2 - London, UK",
"page_id": "43vzbh696nvp",
"position": 16,
"showcase": true,
"start_date": "2024-11-15T00:00:00.000-05:00",
"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:11.205-04:00"
},
{
"created_at": "2025-03-17T10:04:44.551-04:00",
"description": null,
"group_id": "rs087ylymwv8",
"id": "l3ghk0vm33xq",
"name": "DES01 - Munich, EU",
"page_id": "43vzbh696nvp",
"position": 17,
"showcase": true,
"start_date": "2025-02-01T00:00:00.000-05:00",
"status": "under_maintenance",
"updated_at": "2026-09-29T08:01:11.805-04:00"
}
],
"created_at": "2026-09-28T15:52:47.180-04:00",
"id": "0mjvgcvs6g0k",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9cgy10gxbf99",
"name": "Unitrends Cloud Services - FRA3 - Frankfurt, DE",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "p36m8hbm1pvh",
"name": "Unitrends Cloud Services - NA1 - Atlanta, GA",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "dpm979jyrxr6",
"name": "Unitrends Cloud Services - NA3 - Denver, CO",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "6jh6y9q7dzk2",
"name": "Unitrends Cloud Services - CAE2 - Montreal, CA",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "08zhvrf2cq24",
"name": "Unitrends Cloud Services - US - EAST",
"new_status": "under_maintenance",
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},
{
"code": "r8b781wq4hd2",
"name": "Unitrends Cloud Services - US - WEST",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "vv7tkx81qv4p",
"name": "Unitrends Cloud Services - AUE2 - Sydney, AU",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
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"name": "Unitrends Cloud Services - GBE2 - London, UK",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
},
{
"code": "l3ghk0vm33xq",
"name": "Unitrends Cloud Services - DES01 - Munich, EU",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "On Friday, October 2nd, Cloud target appliance upgrades will be performed from 08:00 AM EDT to 11:59 PM EDT.\n\nReplication services will be temporarily suspended during each upgrade. Offsite jobs may queue but will automatically resume once maintenance is complete.\n\nExpected impact per appliance: approximately 90 minutes.\n\nWe apologize for any inconvenience.\n\n- Kaseya Cloud Operations Team",
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"updated_at": "2026-09-28T15:52:47.307-04:00",
"wants_twitter_update": false
}
],
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"name": "Scheduled Maintenance – Cloud Target Appliance Upgrades",
"page_id": "43vzbh696nvp",
"postmortem_body": null,
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"updated_at": "2026-09-28T15:52:47.310-04:00"
},
{
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"description": null,
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"name": "Australia / New Zealand",
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"updated_at": "2026-09-29T08:30:07.638-04:00"
}
],
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],
"body": "We will be performing a routine maintenance to Autotask PSA on October 2nd, starting at 08:00 for an estimated 30 minutes.\n\nDuring this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).\n \nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact\n\nSubscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/",
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{
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"body": "On Saturday, October 3rd, maintenance is scheduled on the below mentioned servers, between 02:00 AM and 05:00 AM ET.\n\nDuring this maintenance, access to UI will be interrupted.\n\nWe apologize for any inconvenience this may cause.\n\n- Cloud Operations Team",
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},
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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],
"body": "Tipo de mantenimiento: Versión principal del PSA\n\nNúmero de la versión: 2026.5\n\nPropósito: Nos complace anunciar la versión principal de PSA 2026.5\n\nImpacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.\n\nSiga la URL a continuación para ir a nuestras Notas de la versión:\nhttps://psa.datto.com/releasenotes/Content/LANGUAGE_ES/2026.5ReleaseNotes_ES.htm\n\nPara recibir notificaciones actualizadas sobre futuros períodos de mantenimiento, suscríbase en https://status.kaseya.com/\n\nSi tiene alguna pregunta o necesita ayuda, por favor contacte a nuestro equipo de soporte en https://helpdesk.kaseya.com/hc/en-gb#/contact",
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}
],
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}
],
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"id": "rs5jc9cc2v4q",
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{
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],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-29T21:00:09.355-04:00",
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},
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-29T20:00:07.572-04:00",
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},
{
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{
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],
"body": "Maintenance Type: PSA Major Release\n\nRelease Number: 2026.5\n\nPurpose: We are excited to announce the PSA 2026.5 Major Release\n\nImpact: Partners may be briefly logged out during this window.\n\nFollow the URLs below to our Release Notes!\nRelease Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.5ReleaseNotes.htm\n\nSubscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/\n\nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact",
"created_at": "2026-09-22T06:19:19.490-04:00",
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"updated_at": "2026-09-22T06:19:19.490-04:00",
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}
],
"metadata": {},
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"name": "PSA - 2026.5 Major Release - AW01-AW04",
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"body": "Maintenance Type: PSA Major Release\n\nRelease Number: 2026.5\n\nPurpose: We are excited to announce the PSA 2026.5 Major Release\n\nImpact: Partners may be briefly logged out during this window.\n\nFollow the URLs below to our Release Notes!\nRelease Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2026.5ReleaseNotes.htm\n\nSubscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.kaseya.com/\n\nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact",
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"body": "On Tuesday, September 29th, maintenance is scheduled on the mentioned servers, between 8:00 PM and 10:00 PM ET.\n\nDuring this maintenance, access to the UI will be interrupted. \n\nWe apologize for any inconvenience this may cause.\n\n-Cloud Operations Team",
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"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-29T17:00:07.439-04:00",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "We will be performing a routine maintenance to Autotask PSA on September 29th, starting at 16:00 for an estimated 1 hour.\n\nDuring this time, you should expect a brief interruption in service for Autotask PSA (Up to 20 minutes).\n \nShould you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact\n\nSubscribe to receive up-to-date notifications on this and future maintenance periods by visiting https://status.kaseya.com/",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "Our payment provider for KaseyaOne and Kaseya Store has announced a scheduled maintenance window on September 29th, 2026, from 1:00 AM - 3:00 PM EDT.\n\nDuring this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store. This may include:\n \n\u003e Adding, updating, or removing payment methods\n\u003e Completing Store purchases\n\u003e Processing subscription or billing transactions\n \nCore platform functionality outside of payment services will remain unaffected.\n \nWe recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.",
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},
{
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],
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"id": "8pz7mncr1srp",
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"body": "This incident has been resolved after monitoring overnight. As previously stated, this issue was fixed in the security intelligence update version 1.459.450.0, and should no longer occur on device's with this definition version or later. Please see the earlier communication for further details.",
"created_at": "2026-09-29T10:55:24.409-04:00",
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"body": "A fix has been implemented and we are monitoring the results.\n\nThe Kaseya R\u0026D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.1.1 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware. \n \nThis issue was fixed in the security intelligence update version 1.459.450.0, and the issue should no longer occur on device's with this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM. \n \nWe recommend our partners to ensure that devices are updated with security intelligence version 1.459.450.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware. \n \nUsers can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior: \nUpdating the security intelligence version: \n- PowerShell: Update-MpSignature \n- Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate \n \nAfter running the update, users can verify the installed version with the following command: \n- Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated",
"created_at": "2026-09-28T18:10:30.498-04:00",
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"deliver_notifications": true,
"display_at": "2026-09-28T18:10:30.498-04:00",
"id": "08g1h6b7b7h4",
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"status": "monitoring",
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},
{
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],
"body": "Our team remains actively engaged with Microsoft to investigate reports of false-positive detections occurring after devices were updated to Datto RMM Agent version 15.1.1 and to support remediation efforts where needed. At this time, the issue appears to be related to a security detection classification and not confirmed as malicious activity within the Datto RMM agent. We will continue to share updates as additional information becomes available.\n\nShould you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact\n\nSubscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/",
"created_at": "2026-09-28T15:40:35.153-04:00",
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"id": "tkw13zp538b1",
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"status": "investigating",
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},
{
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}
],
"body": "We are aware of a problem where Datto RMM's 15.1.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint. \n\nThe Kaseya Engineering Team is investigating this issue with Microsoft.\n\nShould you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact\n\nSubscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/",
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}
],
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"name": "DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.",
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}
],
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"url": "https://status.kaseya.com"
},
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"description": "Partially Degraded Service",
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}
}