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Subprocessor list
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https://www.cloudblue.com/privacy-policy/sub-processors/
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 Sub-Processors - CloudBlue
Overview
List of Sub-Processors
Sub-Processors
Just as you have placed your trust in CloudBlue, so have we placed our trust in certain strategic vendors. CloudBlue may need to use third-party subcontractors or other Affiliates for the provision of the services. When using subcontractors, CloudBlue (i) carefully selects its service providers to perform the services we commit to our clients. (ii) executes necessary agreements with such subcontractors, and (iii) requests from its subcontractors to comply with all applicable laws and requirements for the processing of personal data. The sub-processors can be of 3 different types:
Affiliates
Infrastructure Providers
Third parties
To serve our clients in locations across the globe, our list of affiliates is continuously growing across the world.
List of Sub-Processors
Sub-processors listed below are used across CloudBlue to provide our services. The sub-processor(s) used will vary based on applicability for services we deliver to you. There are several types of sub-processors for CloudBlue.
Affiliates
Infrastructure Providers
Third parties
CloudBlue Group Entity Affiliates
CloudBlue’s affiliates (“Affiliates”) that support, operate, deliver, and maintain the provision of services to you.
Legal Name	Sub Processor Type	Location	Value Proposition
Keenondots CloudBlue Spain, S.L.U.	Affiliate	Spain	Technical Support, Platform Ops & Maintenance
HostPapa USA, Inc.	Affiliate	USA	Technical Support, Platform Ops & Maintenance
HostPapa, Inc.	Affiliate	Canada	Technical Support, Platform Ops & Maintenance
Cloud Blue Bulgaria EOOD	Affiliate	Bulgaria	Technical Support, Platform Ops & Maintenance
Keenondots B.V	Affiliate	Netherlands	Technical Support, Platform Ops & Maintenance
Infrastructure Providers
We may leverage multi-cloud infrastructure providers, such as Microsoft Azure and/or AWS and/or GCP, and such parties are third parties’ sub-processors of CloudBlue.
Legal Name	Sub Processor Type	Location	Value Proposition
AWS (Amazon)	Infrastructure	The Netherlands	Storing logs from customer environments for support investigation
Microsoft Inc.	Infrastructure	Netherlands, USA, Australia, Singapore, Japan	Azure Infrastructure to host SaaS solutions. Country-based instances are used to store local customer information.
Amazon Web Services, Inc.	Infrastructure	USA	Auxiliary services used by Connect similar to Simple Email Services from AWS.
Google Cloud Platform (GCP)	Infrastructure	UK	GCP Infrastructure
Legal Name	Sub Processor Type	Location	Value Proposition	Applicability
AWS (Amazon)	Infrastructure	The Netherlands	Storing logs from customer environments for support investigation	CloudBlue platform
Microsoft Inc.	Infrastructure	Netherlands, USA, Australia, Singapore, Japan	Azure Infrastructure to host SaaS solutions. Country based instances are used to store local customer information.	CloudBlue platform
Amazon Web Services, Inc.	Infrastructure	USA	Auxiliary services used by Connect similar to Simple Email Services from AWS.	CloudBlue platform
Google Cloud Platform (GCP)	Infrastructure	USA, UK (CloudBlue)	GCP Infrastructure	CloudBlue platform / Xvantage
Third Parties
Sub-processors that CloudBlue has contracted to provide different processing activities for specific CloudBlue services.
Legal Name	Sub Processor Type	Location	Value Proposition
Freshworks, Inc.	Third Party	USA	Ticketing system and Technical Support & Platform Engineering
Atlassian Corporation PLC	Third Party	EU	Level 3 Technical Support & Platform Engineering
Devtech Limited	Third Party	UK, Serbia, Macedonia and Bosnia Herzegovina	Technical Support, Platform Ops, Maintenance & Development
Google, LLC	Third Party	EU, UK, USA	reCAPTCHA, Analytics applicable to CloudBlue platform (EU, UK).
LogsHero, Ltd	Third Party	USA	Optional service that provides customers logs and monitoring capabilities on the extensions they built with Connect’s DevOps module.
Virtuoso IT Limited	Third Party	UK	Optional Acceleration Services and Assisted Sales
Alep Digital Corp.	Third Party	India, US, Canada	Optional Acceleration Services and Assisted Sales
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By providing my Personal Data to CloudBlue and its affiliates, I agree to be contacted for marketing purposes and I acknowledge and agree to the collection and processing of my Personal Data in accordance with the Privacy Statement.
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