Snapshot 20469
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
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{
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"message": "This incident has been resolved, and performance is back to normal operation.",
"name": "Logins failing - Network Problem error",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:33\u003c/var\u003e - \u003cvar data-var='time'\u003e11:56\u003c/var\u003e UTC"
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{
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{
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{
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"name": "September",
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{
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{
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},
{
"code": "p7t30djxh0gz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Controlup.app accessibility issues - Remote Control for Unmanaged Devices not accessable.",
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{
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{
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},
{
"code": "34bkmwxntzlc",
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"message": "This incident has been resolved.",
"name": "Desktops Tenant - US Partial Outage",
"timestamp": "Aug \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e17:34\u003c/var\u003e - \u003cvar data-var='time'\u003e21:23\u003c/var\u003e UTC"
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{
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"name": "August",
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{
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{
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"message": "This incident has been resolved.",
"name": "VDI accessibility issues.",
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{
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"name": "[Scheduled] Routine maintenance window",
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},
{
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"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Jul \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
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{
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"name": "[Scheduled] Routine maintenance window",
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{
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{
"code": "y52pjrcqhz6p",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "VDI platform availability issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e07:44\u003c/var\u003e - \u003cvar data-var='time'\u003e08:54\u003c/var\u003e UTC"
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{
"code": "8xlmxjmmf8k5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Unplanned critical maintenance - CU4D",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
}
],
"name": "July",
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}
],
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"time_zone": "UTC"
},
{
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"months": [
{
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{
"code": "lfckm8xqmkk0",
"impact": "minor",
"message": "This incident has been resolved. The RCA will be published at the conclusion of the investigation.",
"name": "Error when accessing device drill down - CU4D",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - \u003cvar data-var='time'\u003e22:50\u003c/var\u003e UTC"
},
{
"code": "srh4lxchb8k6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Jun \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "lmhhgm25pqym",
"impact": "major",
"message": "This incident has been resolved.",
"name": "AI Assistant - Performance impacted by 3rd party outage",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:28\u003c/var\u003e - \u003cvar data-var='time'\u003e16:20\u003c/var\u003e UTC"
},
{
"code": "n9f7clzz5bqx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Jun \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "l1yt22pvfcqx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "AI Assistant - Performance issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e20:13\u003c/var\u003e UTC"
},
{
"code": "750l3lflwppp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Jun \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "5xyw4w053l4f",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Streaming data delays for some US customers",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e23:54\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e UTC"
},
{
"code": "5g36z0qrg95h",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] System Maintenance Notification",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"
},
{
"code": "9nmbsyjcp1s2",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Audit Logs in VDI and Desktop unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e09:56\u003c/var\u003e - \u003cvar data-var='time'\u003e22:21\u003c/var\u003e UTC"
},
{
"code": "dgw068kk4dv8",
"impact": "minor",
"message": "What happened\nOur routine VDI database maintenance jobs — which have run reliably for years — depend on the underlying platform to accurately report the contents of each data table. A recently introduced third-party (Microsoft) platform bug caused certain tables to be incorrectly reported as empty. As a result, our cleanup processes removed data that should have been retained.\n\nWhat we’ve done\nAs soon as we identified the issue, we launched a full recovery effort and were able to restore the majority of the affected data (VDI). Unfortunately, a limited number of tables and partitions could not be recovered.\n\nWhat this means\nThe impacted data ranges from approximately two months to one year old. The specific records affected vary by organization, so the scope is not identical across accounts. Your current, recent, and ongoing data is unaffected, and your environment is operating normally.\n\nWhat happens next\nWe’ve implemented safeguards to prevent this specific failure from recurring, and we’re continuing to monitor closely. If you’d like help understanding exactly which data was affected in your environment, or to discuss next steps, please reach out to support@controlup.com or your account team and we’ll assist you directly.",
"name": "CU4VDI Database Cleanup Incident",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e UTC"
},
{
"code": "w61vfrv94ds0",
"impact": "minor",
"message": "Systems are running normally, and data gaps are continuing to fill in completely.",
"name": "Streaming - Delayed Data",
"timestamp": "Jun \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e19:54\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:05\u003c/var\u003e UTC"
},
{
"code": "8wx5xmkwg301",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
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},
{
"code": "rsc8x91bd1vr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "AI Assistant - Unavailable",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:16\u003c/var\u003e - \u003cvar data-var='time'\u003e12:03\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "9hdcb6kk9fxj",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance",
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},
{
"code": "fyznmh1hzp0m",
"impact": "maintenance",
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"timestamp": "May \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "54k207ycdmss",
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},
{
"code": "3bj3xgmtcl4s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "AI Assistant - Intermittent errors",
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},
{
"code": "djfpzctbk4mj",
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},
{
"code": "mbw4sszl52s7",
"impact": "major",
"message": "This incident has now been resolved.",
"name": "Regional Service Disruption – Ireland",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e13:16\u003c/var\u003e UTC"
},
{
"code": "jplznfkzrggs",
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}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "cwq8tpw7rbq6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "DEX Database Issue - Intermittent connectivity",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:10\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:37\u003c/var\u003e UTC"
},
{
"code": "4py3n7j943kc",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
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},
{
"code": "jpqycg5lb378",
"impact": "major",
"message": "This incident has been resolved.",
"name": "VDI platform availability issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:47\u003c/var\u003e - \u003cvar data-var='time'\u003e17:13\u003c/var\u003e UTC"
},
{
"code": "vwmgsy1fdh98",
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},
{
"code": "ppb6z93c6x53",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Apr \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "sd6mytwn293w",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Apr \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
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},
{
"code": "5vqq3cpw1z5q",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "gww0nbtw2f2b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine Maintenance Window",
"timestamp": "Mar \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "jr128p7pqpxg",
"impact": "critical",
"message": "This incident has been resolved, and all services are back to normal operation.",
"name": "DEX Access Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e18:19\u003c/var\u003e - \u003cvar data-var='time'\u003e20:15\u003c/var\u003e UTC"
},
{
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"name": "[Scheduled] Routine Maintenance Window",
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},
{
"code": "6j5nbc7dqd7h",
"impact": "major",
"message": "This incident is resolved, and all services have returned to normal.",
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},
{
"code": "7tqpdg8vsrj3",
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"timestamp": "Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
}
],
"name": "March",
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},
{
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{
"code": "v3h6qfb7g9cs",
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"message": "The scheduled maintenance has been completed.",
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"timestamp": "Feb \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
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{
"code": "d5f3qx1lncw1",
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"timestamp": "Feb \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "nj22w6v1vtk9",
"impact": "major",
"message": "This incident has been resolved and all operations are back to normal.",
"name": "Synthetic Monitoring Web Console Temporarily Unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e04:20\u003c/var\u003e - \u003cvar data-var='time'\u003e06:26\u003c/var\u003e UTC"
},
{
"code": "ssbw0w98h5xt",
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},
{
"code": "s1gxxkls9883",
"impact": "major",
"message": "This incident has been resolved, and all performance has returned to normal.",
"name": "Partial Tenant Availability Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:39\u003c/var\u003e - \u003cvar data-var='time'\u003e19:59\u003c/var\u003e UTC"
},
{
"code": "g3nwk1mm9gly",
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},
{
"code": "94sd6thmw06j",
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"timestamp": "Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "0xwq9lr6bzzr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Backend upgrades and maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
}
],
"name": "February",
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},
{
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{
"code": "cbr1jqqlm9p3",
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"message": "This incident has been closed, and all tenants are back to operational status.",
"name": "Tenant Unavailable Error",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:07\u003c/var\u003e UTC"
},
{
"code": "ql2lth1gly0w",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Critical Hot Fix - Devices Page",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:30\u003c/var\u003e UTC"
},
{
"code": "0zhbjxyzrz9b",
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"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled routine maintenance",
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},
{
"code": "ywzjxxfb3639",
"impact": "maintenance",
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"timestamp": "Jan \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "9kb5cz49xpf4",
"impact": "maintenance",
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"name": "[Scheduled] Urgent Maintenance APAC region",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
},
{
"code": "xnt29gxj11hf",
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"name": "[Scheduled] Urgent Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:38\u003c/var\u003e UTC"
},
{
"code": "qfzvjp7y00x9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Backend Database Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "ntzwgh9pxhrb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Backend Database Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "fc3xz55sn3hk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "qp4djfkkc22f",
"impact": "major",
"message": "This issue has now been resolved.",
"name": "CU4VDI - Streaming Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e09:46\u003c/var\u003e UTC"
},
{
"code": "5993shqndlj7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance - Backend Upgrades",
"timestamp": "Dec \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e UTC"
},
{
"code": "bfcsys106dzy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "z3k9ztp946xp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled cluster maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:02\u003c/var\u003e - \u003cvar data-var='time'\u003e13:02\u003c/var\u003e UTC"
},
{
"code": "28ndbct6zmkb",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Cloudflare outage impacting websites",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:04\u003c/var\u003e - \u003cvar data-var='time'\u003e18:45\u003c/var\u003e UTC"
},
{
"code": "mph3nfqtbn0f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
},
{
"code": "kjvh1104jxrj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Database Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "lnvjvqv5ptfn",
"impact": "major",
"message": "The incident has been resolved.",
"name": "DEX Login Incident",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:20\u003c/var\u003e - \u003cvar data-var='time'\u003e02:46\u003c/var\u003e UTC"
},
{
"code": "cjjhggpcghlr",
"impact": "minor",
"message": "Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.",
"name": "ControlUp for VDI - Data streaming issues - US customers",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:14\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e00:31\u003c/var\u003e UTC"
},
{
"code": "vz1dj1mh4gqd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Routine System Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "jf7p3ycr6rpw",
"impact": "minor",
"message": "The incident has been resolved and services have been restored.",
"name": "3rd Party outage potential impact to ControlUp services",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:55\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e04:51\u003c/var\u003e UTC"
},
{
"code": "gwzh8g8v6fpy",
"impact": "minor",
"message": "This incident has been resolved and performance is back to normal.",
"name": "Degraded performance - backend networking",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e - \u003cvar data-var='time'\u003e20:01\u003c/var\u003e UTC"
},
{
"code": "kzw8mw86mrt0",
"impact": "minor",
"message": "Following AWS’s successful restoration of its services, all ControlUp products are now fully operational and no longer impacted.\n\nNo further action is required from our side. We appreciate your patience and understanding during this time.",
"name": "ControlUp service affected by AWS outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:43\u003c/var\u003e UTC"
},
{
"code": "2psbn3zplkpw",
"impact": "major",
"message": "The fix has been confirmed and the incident is resolved.",
"name": "Tenant Unavailable Error",
"timestamp": "Oct \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e02:25\u003c/var\u003e - \u003cvar data-var='time'\u003e04:11\u003c/var\u003e UTC"
},
{
"code": "7y20b5z4cs8m",
"impact": "none",
"message": "This incident has been resolved. If you are affected by this issue, you will be contacted with a patch.\n\nMany thanks.",
"name": "Citrix Cloud connection failure",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e14:26\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:41\u003c/var\u003e UTC"
},
{
"code": "g1k886n4d829",
"impact": "none",
"message": "Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.",
"name": "Synthetic Monitoring SMS MFA-based Scout outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}