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Subprocessors of User Data alison2023-04-18T23:52:08-07:00 Subprocessors of User Data Moogsoft uses third-party sub-processors to assist in providing the products pursuant to the Moogsoft end user license agreement. The sub-processors listed below provide hosting, security, user analytics, marketing, customer relationship management, support, notification and subscription management services. SUB-PROCESSORS CONTACT DETAILS SUBJECT MATTER OF THE PROCESSING Google LLC https://cloud.google.com/ 1600 Amphitheatre Parkway Mountain View, California USA 94043 API gateway for SaaS applications connected through the Platform API. Moogsoft’s’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Amazon Web Services, Inc. https://aws.amazon.com/ec2/ 10 Terry Avenue North Seattle, WA USA 98109-5210 Long term storage of data backups are stored in S3. Provides web application firewall services. Microsoft Corporation https://azure.microsoft.com (800) 642 7676 Provides cloud-hosted computing platform. Provides web application firewall services JumpCloud https://jumpcloud.com 2040 14th St., Suite 200 Boulder, CO 80302-4453 Provides identity management for production / nonproduction cloud-hosted systems ChurnZero, Inc. https://churnzero.net/ 740 15th St NW FL 8, Washington, DC 20005 Provides product usage analytics. Pendo.io, Inc. https://www.pendo.io/ 150 Fayetteville St. Raleigh, NC USA 27601 Used to analyze how users are utilizing the application using programmed specific page events. Marketo, Inc. https://www.marketo.com/ 901 Mariners Island Boulevard Suite #500 San Mateo, CA USA 94404 +1.877.260.MKTO (6586) Marketing automation activities are coordinated using this application. Salesforce.com, Inc. https://www.salesforce.com/ The Landmark at One Market, Suite 300, San Francisco, CA USA 94105 +1.855.382.6558 Facilitates customer relationship management activities Zendesk, Inc. https://www.zendesk.com/ 1019 Market St. San Francisco, CA USA 94103 +1.888.670.4887 Manages customer support requests Crest Data Systems https://www.crestdatasys.com 2107 N 1st St. #205 San Jose, CA 95131 +1.408.551.0051 Helps Company provide support and maintenance services. Twilio Inc. https://www.twilio.com/ 375 Beale Street, Suite 300 | San Francisco, CA USA 94105 +1.415.304.8110 Sends application texts/SMS for customer configured alerts Segment.io, Inc. https://segment.com/ 100 California St., Suite 700 San Francisco, CA 94111 +1.415.603.6900 Provides product usage analytics Paligo https://paligo.net/ Hemvärnsgatan 13 171 54 Solna Sweden Provides in-app support documentation services Walkme, Inc. https://www.walkme.com 71 Stevenson Street, Floor 20 San Francisco, CA 94105 Provides in-app support documentation services and walkthroughs Vimeo https://vimeo.com/ 555 W. 18th St. New York, NY 10011 Provides in-app support documentation services and videos Oracle America, Inc. (formerly NetSuite, Inc.) https://netsuite.com 2955 Campus Drive, Suite 250 San Mateo, CA 94403-2511 +650.627.1000 Accounting software for customer billing information. Zoom Video Communications, Inc. https://zoom.us 55 Almaden Boulevard, 6th Floor San Jose, CA 95113 +888.799.9666 Video communication & collaboration software used during implementation sessions. Atlas Systems Inc. https://www.atlassystems.com 1364 N. McDowell Blvd #12 Petaluma, CA 94954 +1.707.775.3255 Used to help manage database within product. Google LLC https://support.google.com/analytics/ 1600 Amphitheatre Parkway Mountain View, California USA 94043 Used for website analytics and performance. Hotjar Inc. https://www.hotjar.com/ 3 Lyons Range 20 Bisazza Street, Sliema, Sliema SLM 1640, MT Used to anonymously track website UI usage. Facebook Inc. https://www.facebook.com/ 1 Hacker Way, Menlo Park, 94025 Social media integration. Twitter Inc. https://www.twitter.com/ 1355 Market Street, San Francisco, CA Social media integration. LinkedIn Inc. https://www.linkedin.com/ 222 Second Street, San Francisco, CA Social media integration.