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OnceHub Subprocessor List Trusting the company that we keep We use subprocessors to host our applications, and to provide specific functionality within our services. We perform due diligence on their information security practices and data protection compliance prior to engaging with them. We require each of them to provide at least the level of data protection and security required of OnceHub under our Master Services Agreement. None of them are permitted to sell or use your data for any other purpose. You can subscribe to updates using our RSS feed (link below right). Subscribe Platform & Infrastructure Subprocessors These subprocessors provide the foundational hosting, infrastructure, and core utility services required to run the OnceHub applications. Subprocessor name Service provided and certifications Location Microsoft Corporation Cloud hosting services for OnceHub applications (ISO 9001, 22301, 27001, 27017, 27018, SOC2, PCI DSS Level 1) USA Amazon Web Services, Inc Cloud hosting and email delivery services (SES) for OnceHub applications (ISO 9001, 27001, 27008, 27017 Certified; SOC 1, SOC 2, SOC 3 audited) USA Google LLC Calendar integration services (SOC 2 Type 2, SOC 3 audited, ISO 27001, 27017, 27018 Certified) USA Vonage Holdings Corp Voice and Text notification services (ISO 27001, SOC2) USA Mailgun Technologies, Inc Backup email relay services (EU-U.S. Data Privacy Framework participant, ISO 27001, ISO 27701, SOC 2) USA AI Subprocessors These subprocessors are used to support specific AI-powered functionality within the OnceHub platform, including automated processing of text, audio, and other data inputs. OnceHub ensures that customer data processed by our AI subprocessors is not used to train their foundational models. Subprocessor name Service provided and certifications Location Microsoft Azure OpenAI Large Language Models (LLMs) for processing text inputs and generating outputs (ISO 27001, 27017, 27701, 9001, 22301, 20000-1, SOC 1/2/3, HITRUST) USA Microsoft Azure Speech Services Text-to-Speech (TTS) synthesis and voice processing (ISO 27001, 27017, 27701, 9001, 22301, 20000-1, SOC 1/2/3, HITRUST) USA OpenAI, LLC Large Language Models (LLMs) for processing text inputs and generating outputs (SOC 2, GDPR-ready, CCPA, PCI DSS, ISO/IEC 27001, 27017, 27018, 27701, and 42001) USA LiveKit, Inc Real-time audio streaming, processing, and AI inference for voice-based interactions, including access to third-party STT, TTS, and LLM capabilities through LiveKit Inference (SOC 2, GDPR-ready) USA Deepgram, Inc AI-driven Speech-to-Text (STT) transcription services (SOC 2, GDPR-ready, CCPA, PCI DSS) USA