Snapshot 214683
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"body": "We have identified the cause of the issue affecting AutoOps and are deploying a fix.\n\nElastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 UTC on October 22, 2026 were unable to access AutoOps and may have seen an error (HTTP 403) when opening it. The fix is rolling out now, and we expect the situation to be fully resolved by 13:00 UTC.\n\nExisting deployments and projects, and all other Elastic Cloud functionality, are not affected.",
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"body": "We are investigating an issue affecting AutoOps for newly created accounts in the AWS us-east-1 region. Accounts created after 00:00 UTC on October 22, 2026 may be unable to access AutoOps and may see an error (HTTP 403) when opening it.\n\nElastic Cloud Hosted: AutoOps is not available for affected new accounts.\nElastic Cloud Serverless: AutoOps is not available for affected new accounts.\n\nExisting deployments and projects, and all other Elastic Cloud functionality, are not affected. Our engineering teams are working to identify the cause and restore access.\n\nWe will provide the next update within 60 minutes, or sooner if there is a significant change",
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"body": "The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region has been resolved. Engineering has completed recovery of infrastructure running in the affected availability zone.\n\nElastic Cloud Hosted: Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support.",
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"body": "The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region has been resolved. We are continuing to work towards full recovery of our services.\n\nElastic Cloud Hosted: An increasing number of affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and some may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support.\n\nOperations may take longer than usual while capacity is restored.",
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"body": "The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is recovering. Our cloud provider reports recovery of services for most workloads in the region, and we are seeing progress on our side as the affected zone comes back.\n\nElastic Cloud Hosted: An increasing number of affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Some deployments may still be unavailable or degraded, and some may need additional recovery steps that our Support team will work through case by case. If your deployment is still unhealthy, please contact Support.\n\nOperations may take longer than usual while capacity is restored.",
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"body": "The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. We are seeing slight signs of recovery, both from our cloud provider and from our own mitigation work.\n\nElastic Cloud Hosted: Some of the affected deployments are recovering. Customers whose plan changes or other operations failed during the incident are advised to retry them from the Elastic Cloud console. Operations that depend on the affected zone may take longer than usual, or fail again, until recovery progresses further. Some deployments may remain unavailable or degraded.\n\nElastic Serverless: Some projects may remain unavailable or degraded.",
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"body": "The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing. Elastic Cloud Hosted deployments and Elastic Serverless projects with resources in the affected zone may remain unavailable or degraded.\n\nOur teams are continuing to work on mitigation and recovery, and we are working closely with our cloud provider. We do not yet have an estimated time for full recovery.\n\nWe will provide the next update by 12:00 UTC, or sooner if there is a significant change.",
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"body": "The infrastructure incident at our cloud provider affecting availability zone europe-west2-b in the GCP europe-west2 (London) region is ongoing.\n\nElastic Cloud Hosted: Most deployments with resources in the affected zone remain unavailable or degraded. We are seeing early, limited signs of recovery, and a small number of the initially affected deployments are recovering. We are continuing our mitigation work and will share more as recovery progresses.\n\nElastic Serverless: We have taken steps to avoid placing new projects in the affected zone, and we are now rebalancing existing projects to other availability zones. We are seeing signs of recovery - some projects remain unavailable or degraded in the meantime.\n\nReduced capacity in the region may delay scaling and the creation of new resources. We do not yet have an estimated time for full recovery from our cloud provider. We are working closely with them and will provide the next update by 10:15am UTC.",
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"body": "Our cloud provider has confirmed an infrastructure incident affecting a single availability zone (europe-west2-b) in the GCP europe-west2 (London) region, causing network connectivity loss and resource unavailability in that zone. Elastic Cloud Hosted deployments and Elastic Serverless projects with resources in the affected zone may be unavailable or experience degraded performance.\n\nWe have taken steps to avoid placing new Serverless projects in the affected zone, and we are working to restore services that depend on it. Reduced capacity in the region may delay scaling and the creation of new resources.\n\nWe do not yet have an estimated time for recovery from our cloud provider. We are working closely with them and will provide the next update within an hour.",
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{
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"body": "We are investigating an issue affecting one availability zone in the GCP europe-west2 (London) region. Starting at approximately 06:15 UTC, some Elastic Cloud Hosted and Serverless deployments with capacity in this zone may experience degraded availability or connectivity. Monitoring and logging for deployments in the region may also be delayed. \n\nDeployments in other zones and regions are not affected. Our engineers are actively working on the issue, and we are in contact with our cloud provider.",
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{
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"body": "The scheduled maintenance has been completed.",
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{
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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],
"body": "The upstream cloud storage issue affecting some Elastic Cloud Serverless projects in the GCP us-central1 region has been resolved. Project operations have returned to normal, and we are no longer seeing affected projects in a red health state.",
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{
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],
"body": "We have observed improvements after mitigations were applied by our upstream cloud storage provider. Some Elastic Cloud Serverless projects in the GCP us-central1 region may still experience delayed or unavailable project operations while recovery continues. We are monitoring the situation and will provide another update when more information is available.",
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{
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