Snapshot 215557
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-11-02T08:25:27Z",
"id": "01M6DNT1KH89C2GV92Y92RN3YF",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved.",
"created_at": "2026-11-05T07:28:20Z",
"display_at": "2026-11-05T07:28:20Z",
"id": "01M6N9QKVNEWQBNR8T9RF9XEQ7",
"incident_id": "01M6DNT1KH89C2GV92Y92RN3YF",
"status": "resolved",
"updated_at": "2026-11-05T07:28:20Z"
},
{
"body": "We have temporarily disabled new signups and free trials on Passbolt Cloud in response to a targeted, distributed abuse campaign. Please note that existing cloud users are not impacted.\n\nWe are working on a short-term option to help legitimate customers get started, alongside a longer-term solution to restore free trials with stronger protections against abuse.\n\nWe apologise for the inconvenience and will share updates as these options become available.",
"created_at": "2026-11-02T08:25:27Z",
"display_at": "2026-11-02T08:25:27Z",
"id": "01M6DNT1KHKCHMD2HSBFR24AA2",
"incident_id": "01M6DNT1KH89C2GV92Y92RN3YF",
"status": "identified",
"updated_at": "2026-11-02T09:00:48Z"
}
],
"name": "Passbolt Cloud: signups and free trials temporarily disabled",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-11-05T07:28:20Z",
"status": "resolved",
"updated_at": "2026-11-05T07:28:20Z"
},
{
"created_at": "2026-10-21T12:34:43Z",
"id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"impact": "critical",
"incident_updates": [
{
"body": "The incident has been resolved.",
"created_at": "2026-10-22T07:32:09Z",
"display_at": "2026-10-22T07:32:09Z",
"id": "01M5H8CHZA8PEB9TTMZB89Z00N",
"incident_id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"status": "resolved",
"updated_at": "2026-10-22T07:32:09Z"
},
{
"body": "Access to cloud service is restored. Some customer may experience \"421 Misdirected Request\" while cache gets updated.",
"created_at": "2026-10-21T15:31:33Z",
"display_at": "2026-10-21T15:31:33Z",
"id": "01M5FHDMGNNDYBQQSWPC8XGWNG",
"incident_id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"status": "monitoring",
"updated_at": "2026-10-21T16:11:00Z"
},
{
"body": "Patched Docker images, AWS AMI and OVA are now published. Docker users can pull the latest image and redeploy. For existing AMI and OVA instances, update PHP through your system’s package manager: a new image only applies to new deployments.\n\nDigitalOcean images are awaiting marketplace review, and the Helm chart update is in progress.",
"created_at": "2026-10-21T15:17:25Z",
"display_at": "2026-10-21T15:17:25Z",
"id": "01M5FGKRMJKERFVFTBP1XD23VJ",
"incident_id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"status": "identified",
"updated_at": "2026-10-21T15:17:25Z"
},
{
"body": "Linux distributions are publishing patched PHP packages. Self-hosted administrators using Passbolt’s distribution packages can update PHP on their servers. The fixed versions are listed on [php.net](http://php.net).",
"created_at": "2026-10-21T14:29:41Z",
"display_at": "2026-10-21T14:29:41Z",
"id": "01M5FDWBFQ5GVH10RGN4FV2VWZ",
"incident_id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"status": "identified",
"updated_at": "2026-10-21T14:29:41Z"
},
{
"body": "The PHP security team has released the patch for CVE-2026-109618 and CVE-2026-109619. Our team is now updating Passbolt Cloud and the self-hosted images (Docker, OVA, DigitalOcean). Passbolt Cloud will be restored once the update is deployed and verified.",
"created_at": "2026-10-21T14:01:44Z",
"display_at": "2026-10-21T14:01:44Z",
"id": "01M5FC95Z800VNW0JTZ90DAXRY",
"incident_id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"status": "identified",
"updated_at": "2026-10-21T14:01:44Z"
},
{
"body": "In light of the recent publication of a critical PHP vulnerability \u003chttps://cert.europa.eu/publications/security-advisories/2026-018\u003e and even though the service has applied all mitigations proposed by the community we decided to take the service down till the time of the publication of the patch 14.00 UTC.\n\nWe take this decision to protect our customers data.",
"created_at": "2026-10-21T12:34:43Z",
"display_at": "2026-10-21T12:34:43Z",
"id": "01M5F79V5GNCNR2F47FEF6AF9W",
"incident_id": "01M5F79V5G0T2Z8JBZZC6QG61N",
"status": "monitoring",
"updated_at": "2026-10-21T12:34:43Z"
}
],
"name": "Cloud service temporarily down",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-10-22T07:32:09Z",
"status": "resolved",
"updated_at": "2026-10-22T07:32:09Z"
},
{
"created_at": "2026-09-29T14:20:14Z",
"id": "01M3PRK87S34YSKXC4S3034ZTF",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved.",
"created_at": "2026-09-29T16:12:12Z",
"display_at": "2026-09-29T16:12:12Z",
"id": "01M3PZ08H801Q6BW71FFTW3F5V",
"incident_id": "01M3PRK87S34YSKXC4S3034ZTF",
"status": "resolved",
"updated_at": "2026-09-29T16:12:12Z"
},
{
"body": "A fix has been rolled out and we are monitoring the system.",
"created_at": "2026-09-29T15:11:10Z",
"display_at": "2026-09-29T15:11:10Z",
"id": "01M3PVGGANQTDAX0Q863CZ7THP",
"incident_id": "01M3PRK87S34YSKXC4S3034ZTF",
"status": "monitoring",
"updated_at": "2026-09-29T15:11:10Z"
},
{
"body": "Our engineering team is currently investigating the issue and will provide updates as soon as possible.",
"created_at": "2026-09-29T14:20:15Z",
"display_at": "2026-09-29T14:20:14Z",
"id": "01M3PRK87SM0FGP7NYHDGAFDGE",
"incident_id": "01M3PRK87S34YSKXC4S3034ZTF",
"status": "investigating",
"updated_at": "2026-09-29T14:20:15Z"
}
],
"name": "Degraded performance",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-09-29T16:12:12Z",
"status": "resolved",
"updated_at": "2026-09-29T16:12:12Z"
},
{
"created_at": "2026-05-08T05:12:09Z",
"id": "01KR300590QK2NJ1J26Q5WZD87",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved.",
"created_at": "2026-05-08T08:51:42Z",
"display_at": "2026-05-08T08:51:42Z",
"id": "01KR3CJ5A33PK5YX5QMGXNY0XK",
"incident_id": "01KR300590QK2NJ1J26Q5WZD87",
"status": "resolved",
"updated_at": "2026-05-08T08:51:42Z"
},
{
"body": "A fix has been rolled out and we are monitoring the system.",
"created_at": "2026-05-08T08:03:37Z",
"display_at": "2026-05-08T08:03:37Z",
"id": "01KR39T4SES2D1XGF70S9P9WS6",
"incident_id": "01KR300590QK2NJ1J26Q5WZD87",
"status": "monitoring",
"updated_at": "2026-05-08T08:03:37Z"
},
{
"body": "Our engineering team has identified the root cause of the incident and they are working on a fix.",
"created_at": "2026-05-08T05:16:40Z",
"display_at": "2026-05-08T05:16:40Z",
"id": "01KR308EAKQFWAJ4MBCYEQ28DG",
"incident_id": "01KR300590QK2NJ1J26Q5WZD87",
"status": "identified",
"updated_at": "2026-05-08T05:16:40Z"
},
{
"body": "Users are experiencing errors when using Passbolt Cloud SCIM feature while trying to synchronize groups.\n\nOnly the user resource type is currently supported by the SCIM feature. Trying to create other resource types like groups will throw an unexpected error.\n\nOur engineering team is working on a fix for the API to fail without an unexpected error.",
"created_at": "2026-05-08T05:12:09Z",
"display_at": "2026-05-08T05:12:09Z",
"id": "01KR300590QP7Q394WPREQXFV7",
"incident_id": "01KR300590QK2NJ1J26Q5WZD87",
"status": "investigating",
"updated_at": "2026-05-08T05:12:09Z"
}
],
"name": "Increased errors when using SCIM feature on Passbolt Cloud",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-05-08T08:51:42Z",
"status": "resolved",
"updated_at": "2026-05-08T08:51:42Z"
},
{
"created_at": "2026-04-08T08:26:20Z",
"id": "01KNP365MERKZQ8FZ48DPTQXG3",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved. Browser extension 5.11.1 and API 5.11.0 are now available. If you're still experiencing the issue, please ensure your browser extension is updated to 5.11.1. If the problem persists, update your API to 5.11.0 as well.",
"created_at": "2026-04-09T11:07:51Z",
"display_at": "2026-04-09T11:07:51Z",
"id": "01KNRYTMAGE8XDFFCRD531HB0Y",
"incident_id": "01KNP365MERKZQ8FZ48DPTQXG3",
"status": "resolved",
"updated_at": "2026-04-09T11:07:51Z"
},
{
"body": "The root cause has been identified: a change in how Chromium 147 handles page caching (BFCache). A fix is coming on both sides: browser extension 5.11.1 is currently in review on the store, and API 5.11.0 will be available on April 9th. Updating the extension alone will already fix the issue for most users.",
"created_at": "2026-04-08T17:30:15Z",
"display_at": "2026-04-08T17:30:15Z",
"id": "01KNQ2A3XTRFGPA04CPENKS1G3",
"incident_id": "01KNP365MERKZQ8FZ48DPTQXG3",
"status": "identified",
"updated_at": "2026-04-08T17:30:15Z"
},
{
"body": "Our engineering team has identified the root cause of the incident and they are working on a fix.",
"created_at": "2026-04-08T11:26:23Z",
"display_at": "2026-04-08T11:26:23Z",
"id": "01KNPDFTVYR7K4PGP0E3YXDS9B",
"incident_id": "01KNP365MERKZQ8FZ48DPTQXG3",
"status": "identified",
"updated_at": "2026-04-08T11:26:23Z"
},
{
"body": "We are investigating an issue where the Passbolt browser extension does not start when navigating to the Passbolt API URL after signing out. This issue has been confirmed on Chrome 147.\n\nThe issue is reproducible across browser extension versions 5.10 and 5.11 and does not appear to be related to a specific extension version.\n\nWorkaround: Toggling the extension off and on, or restarting the browser, resolves the issue temporarily.",
"created_at": "2026-04-08T08:26:20Z",
"display_at": "2026-04-08T08:26:20Z",
"id": "01KNP365MEVKG7KA6GS7536V38",
"incident_id": "01KNP365MERKZQ8FZ48DPTQXG3",
"status": "investigating",
"updated_at": "2026-04-08T08:26:20Z"
}
],
"name": "Browser extension fails to initialize after sign-out on Chrome 147",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-04-09T11:07:51Z",
"status": "resolved",
"updated_at": "2026-04-09T11:07:51Z"
},
{
"created_at": "2026-04-09T00:35:06Z",
"id": "01KNQTM17S3Y7BQ26STW39B8DX",
"impact": "major",
"incident_updates": [
{
"body": "The main issue has been identified and the incident has been resolved.",
"created_at": "2026-04-09T00:44:08Z",
"display_at": "2026-04-09T00:44:08Z",
"id": "01KNQV4JBQEK5TTMPE9F9CQPX4",
"incident_id": "01KNQTM17S3Y7BQ26STW39B8DX",
"status": "resolved",
"updated_at": "2026-04-09T00:44:08Z"
},
{
"body": "Error rates have stabilised and we are monitoring the system.",
"created_at": "2026-04-09T00:38:28Z",
"display_at": "2026-04-09T00:38:28Z",
"id": "01KNQTT6B8BV2PKRT319EGQKH8",
"incident_id": "01KNQTM17S3Y7BQ26STW39B8DX",
"status": "monitoring",
"updated_at": "2026-04-09T00:38:28Z"
},
{
"body": "We have detected an increased number of errors in our cloud service. Our engineering team is investigating the issue.",
"created_at": "2026-04-09T00:35:06Z",
"display_at": "2026-04-09T00:03:00Z",
"id": "01KNQTM17SYVZTCC8RF6GVR7XP",
"incident_id": "01KNQTM17S3Y7BQ26STW39B8DX",
"status": "investigating",
"updated_at": "2026-04-09T00:39:25Z"
}
],
"name": "Issues when accessing Passbolt Cloud service",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-04-09T00:44:08Z",
"status": "resolved",
"updated_at": "2026-04-09T00:44:08Z"
},
{
"created_at": "2026-04-03T09:26:50Z",
"id": "01KN9ANBNJD6RQRFSJCMM2EMYS",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved.",
"created_at": "2026-04-03T11:11:44Z",
"display_at": "2026-04-03T11:11:44Z",
"id": "01KN9GNDTDH9D0ABF9BGMRPTMP",
"incident_id": "01KN9ANBNJD6RQRFSJCMM2EMYS",
"status": "resolved",
"updated_at": "2026-04-03T11:11:44Z"
},
{
"body": "Images are not visible on the website blog pages. The team has identified the issue and is working on a fix.",
"created_at": "2026-04-03T09:26:50Z",
"display_at": "2026-04-03T09:26:50Z",
"id": "01KN9ANBNJZBPBE6V4SCSFVREA",
"incident_id": "01KN9ANBNJD6RQRFSJCMM2EMYS",
"status": "identified",
"updated_at": "2026-04-03T09:26:50Z"
}
],
"name": "Images not showing on blog posts",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-04-03T11:11:44Z",
"status": "resolved",
"updated_at": "2026-04-03T11:11:44Z"
},
{
"created_at": "2026-03-25T12:43:06Z",
"id": "01KMJGA83AKPPXFBZ947X85BTK",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved.",
"created_at": "2026-03-25T13:07:10Z",
"display_at": "2026-03-25T13:07:10Z",
"id": "01KMJHPAMF61W5T70VZV1GYBSW",
"incident_id": "01KMJGA83AKPPXFBZ947X85BTK",
"status": "resolved",
"updated_at": "2026-03-25T13:07:10Z"
},
{
"body": "Our engineering team is currently working to identify the root cause, in the meantime we have rolled back our latest changes and we are monitoring the systems.",
"created_at": "2026-03-25T13:00:52Z",
"display_at": "2026-03-25T12:42:00Z",
"id": "01KMJHASA434MF9Q6RXNBTCZFB",
"incident_id": "01KMJGA83AKPPXFBZ947X85BTK",
"status": "monitoring",
"updated_at": "2026-03-25T13:04:14Z"
},
{
"body": "We are investigating an increase in error rates affecting the login service. \n\nUsers may experience failures or delays when attempting to sign in. \n\nOur engineering team is currently working to identify the root cause, in the meantime we have rolled back our latest changes and we are monitoring the systems.",
"created_at": "2026-03-25T12:43:06Z",
"display_at": "2026-03-25T12:28:00Z",
"id": "01KMJGA83AWYKZ5JJ0W92EP3GS",
"incident_id": "01KMJGA83AKPPXFBZ947X85BTK",
"status": "investigating",
"updated_at": "2026-03-25T13:04:07Z"
}
],
"name": "Intermittent errors when calling login endpoint on passbolt cloud.",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-03-25T13:07:10Z",
"status": "resolved",
"updated_at": "2026-03-25T13:07:10Z"
},
{
"created_at": "2026-03-13T08:00:18Z",
"id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"impact": "minor",
"incident_updates": [
{
"body": "The incident has been resolved. A new version of the browser extension has been published on Chrome \u0026 Edge. Firefox is not affected.",
"created_at": "2026-03-16T10:13:06Z",
"display_at": "2026-03-16T10:13:06Z",
"id": "01KKV2543Q4XG4WTX7CVYCDES9",
"incident_id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"status": "resolved",
"updated_at": "2026-03-16T10:13:06Z"
},
{
"body": "Our engineering team has identified the root cause of the incident and they are working on a fix.\n\nThe issue appeared after the v5.10 release. This issue can occur when sorting the grid by URL in the password workspace, which results in resources not being displayed in the grid after a page refresh (or logout/login).\n\nWorkaround:\nIf this happens, users can restore the display of resources by:\n\n1. Clicking on Columns\n\n2. Selecting Reset columns\n\nThis will make the resources visible again.",
"created_at": "2026-03-13T12:50:55Z",
"display_at": "2026-03-13T12:50:55Z",
"id": "01KKKKZY7TNZ6PAP5V2YCN92ND",
"incident_id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"status": "identified",
"updated_at": "2026-03-13T12:55:34Z"
},
{
"body": "**Summary**: \nThe issue has now been successfully reproduced and appears to occur when sorting the grid by URL in the password workspace, which results in resources not being displayed in the grid.\n\nA temporary workaround exists by resetting the columns configuration.\n\nThe team is currently working on a hotfix.",
"created_at": "2026-03-13T11:43:02Z",
"display_at": "2026-03-13T11:43:02Z",
"id": "01KKKG3N8P59KKZBPV7RRHKVK7",
"incident_id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"status": "identified",
"updated_at": "2026-03-13T12:56:15Z"
},
{
"body": "Our engineering team is currently investigating the issue and will provide updates as soon as possible.",
"created_at": "2026-03-13T09:37:33Z",
"display_at": "2026-03-13T09:37:33Z",
"id": "01KKK8XWBBKY0HFDJPTPD4T8XP",
"incident_id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"status": "investigating",
"updated_at": "2026-03-13T09:37:33Z"
},
{
"body": "Our engineering team is currently investigating the issue and will provide updates as soon as possible.",
"created_at": "2026-03-13T08:51:52Z",
"display_at": "2026-03-13T08:51:52Z",
"id": "01KKK6A7636JQN9P4R5757W959",
"incident_id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"status": "investigating",
"updated_at": "2026-03-13T08:51:52Z"
},
{
"body": "Following the release of browser extension v5.10, which introduced React 18 and a significant rework of the resource workspace context, multiple users are unable to view resources in the Bext WebApp (Edge Browser, maybe more). Resources remain accessible via the Bext QuickApp and Mobile Apps.\n\nImpact: High. Multiple users are affected and unable to access resources through the Bext WebApp.\n\nLikely trigger: The issue appeared after the v5.10 release. Two notable changes shipped in this version: an upgrade to React 18 and a significant rework of the resource workspace context. Either or both of these changes are suspected to be related to the regression.\n\nRoot cause: Unknown, under investigation.\nSteps to resolve: Unknown, under investigation.\n\nNext steps: Try to reproduce the issue in a controlled environment. Determine whether the regression is tied to the React 18 upgrade, the workspace context rework, or an interaction between the two. Identify affected user segments and the full scope of impact. Define a fix or workaround.\n\n ",
"created_at": "2026-03-13T08:00:18Z",
"display_at": "2026-03-13T08:00:18Z",
"id": "01KKK3BTCTCN91F9XWW0RRHPDW",
"incident_id": "01KKK3BTCT45WB6JD3X6CPRY6Q",
"status": "investigating",
"updated_at": "2026-03-13T08:03:52Z"
}
],
"name": "Multiple users reporting not being able to see passwords (Pro \u0026 Cloud)",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2026-03-16T10:13:06Z",
"status": "resolved",
"updated_at": "2026-03-16T10:13:06Z"
},
{
"created_at": "2025-12-08T13:45:54Z",
"id": "01KBZ3CB6N5CBJEKT9VHHAK3PK",
"impact": "none",
"incident_updates": [
{
"body": "The main issue has been identified and the incident has been resolved.",
"created_at": "2025-12-08T13:48:44Z",
"display_at": "2025-12-08T13:48:44Z",
"id": "01KBZ3HHAAECRW5ENJC4EYEKJW",
"incident_id": "01KBZ3CB6N5CBJEKT9VHHAK3PK",
"status": "resolved",
"updated_at": "2025-12-08T13:48:44Z"
},
{
"body": "We have detected an increased number of errors in our cloud service. Our engineering team is investigating the issue.",
"created_at": "2025-12-08T13:45:54Z",
"display_at": "2025-12-08T13:45:54Z",
"id": "01KBZ3CB6NGT8KNM3S1ANV7H79",
"incident_id": "01KBZ3CB6N5CBJEKT9VHHAK3PK",
"status": "investigating",
"updated_at": "2025-12-08T13:45:54Z"
}
],
"name": "Issues when accessing Passbolt Cloud service",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2025-12-08T13:48:44Z",
"status": "resolved",
"updated_at": "2026-03-12T18:30:35Z"
},
{
"created_at": "2025-11-18T11:37:09Z",
"id": "01KABC26S0M3W1ZNCTF4HRN5CE",
"impact": "critical",
"incident_updates": [
{
"body": "The main issue has been identified and the incident has been resolved.\n\nIncident report: \u003chttps://www.passbolt.com/incidents/passbolt-cloud-website-outage-report-november-18-2025\u003e",
"created_at": "2025-11-18T15:16:49Z",
"display_at": "2025-11-18T15:16:49Z",
"id": "01KABRMDW42CAKJX0B4KA3750H",
"incident_id": "01KABC26S0M3W1ZNCTF4HRN5CE",
"status": "resolved",
"updated_at": "2026-02-16T17:08:42Z"
},
{
"body": "**Status**\nMonitoring\n\n**Summary**\nProblem: Passbolt cloud and the Passbolt website are currently inaccessible due to issues with our provider Cloudflare.\n\nImpact: Users are unable to access [www.passbolt.com](http://www.passbolt.com \"www.passbolt.com\"), [download.passbolt.com](http://download.passbolt.com \"download.passbolt.com\"), and [cloud.passbolt.com](http://cloud.passbolt.com \"cloud.passbolt.com\").\n\nCauses: Cloudflare global outage is blocking our customers from accessing our services.\n\nLatest update from Cloudflare is that they are rolling out a fix.",
"created_at": "2025-11-18T13:39:38Z",
"display_at": "2025-11-18T13:39:38Z",
"id": "01KABK2FZ9P3RZG75EWCE30FY7",
"incident_id": "01KABC26S0M3W1ZNCTF4HRN5CE",
"status": "investigating",
"updated_at": "2025-11-18T13:39:38Z"
},
{
"body": "We have detected an increased number of errors in our cloud service. Our engineering team is investigating the issue.",
"created_at": "2025-11-18T11:37:09Z",
"display_at": "2025-11-18T11:37:09Z",
"id": "01KABC26S0TY7BKZGTYQVMCDTK",
"incident_id": "01KABC26S0M3W1ZNCTF4HRN5CE",
"status": "investigating",
"updated_at": "2025-11-18T11:37:09Z"
}
],
"name": "Issues when accessing Passbolt Cloud service",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2025-11-18T15:16:49Z",
"status": "resolved",
"updated_at": "2026-03-12T18:30:35Z"
},
{
"created_at": "2025-10-13T19:25:42Z",
"id": "01K7FGJ9N9WDMN2T1Q8HWCK41C",
"impact": "major",
"incident_updates": [
{
"body": "The main issue has been identified and the incident has been resolved.",
"created_at": "2025-10-13T19:52:41Z",
"display_at": "2025-10-13T19:52:41Z",
"id": "01K7FJ3P5J8KXTP12QQ262AF30",
"incident_id": "01K7FGJ9N9WDMN2T1Q8HWCK41C",
"status": "resolved",
"updated_at": "2025-10-13T19:52:41Z"
},
{
"body": "Problem: Errors on the cloud signup flow prevent new customers from completing actions like full onboarding and self-checkout, including creating new cloud instances with no associated subscription and failure in generating checkout iframes.\n\nImpact: Customers are unable to complete the signup process, manage their trials, or pay to upgrade their subscriptions from trial to active. ",
"created_at": "2025-10-13T19:25:42Z",
"display_at": "2025-10-13T19:25:42Z",
"id": "01K7FGJ9N93FZVY8CNAAE00T04",
"incident_id": "01K7FGJ9N9WDMN2T1Q8HWCK41C",
"status": "investigating",
"updated_at": "2026-02-16T17:07:02Z"
}
],
"name": "Issues when accessing Passbolt Cloud service",
"page_id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"resolved_at": "2025-10-13T19:52:41Z",
"status": "resolved",
"updated_at": "2026-03-12T18:30:35Z"
}
],
"page": {
"id": "01J2GTCMSAKE6C2CRQRDTXQY9J",
"name": "Passbolt",
"updated_at": "2026-11-05T07:28:20Z",
"url": "https://passboltstatus.com/"
}
}