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Getting Started Core Concepts Connectors Connector SDK Destinations Managed Data Lake Service Context Layer Fivetran Skills Transformations Activations Logs Security & Privacy Security Privacy Privacy Archive Fivetran IPs Data Use and Telemetry Developer Resources HVR 6 Documentation Release Notes Privacy Learn how Fivetran respects our users' right to privacy. For more details, see our Privacy Program Framework. See previous versions of Fivetran Privacy policies in the Archived versions documentation. Retention of customer data How long we retain customer data depends on the data type: Customer Data Type Retention Period Note Customer data < 8 hours (usually) We purge customer data as soon as it is successfully written to the destination, except in the cases below. Obfuscated customer data 1 week Solely for customer troubleshooting support as needed, subject to access controls. Temporary data < 24 hours (usually) Some data integration or replication processes require ephemeral data specific to a data source (for example, binary logs for MySQL or events streams for Asana). We delete this data as soon as possible, though that may take more than 24 hours in rare cases. Event data from the Webhooks connector and other connectors using webhooks Varies If you sync webhooks or event data, we retain that data for a limited time so that it can be re-synced if needed. To find the data retention period for your connector type, see our Events documentation. Customer access keys Duration of the services We retain customer database credentials and SaaS OAuth tokens to securely and continuously extract data and troubleshoot customer issues. These credentials are securely stored in a key management system, which is backed by a hardware security module managed by our cloud provider. Customer metadata Duration of the services We retain configuration details and data points (such as table and column names) for each connection so that this information can be displayed in your Fivetran dashboard. Email attachments collected by Email connector Customer-managed storage: 24 hours; Fivetran-managed storage: Duration of the services Raw emails are retained by Fivetran for 24 hours. For Fivetran-managed storage, we back up and store email attachments in an internal S3 bucket so that they can be re-synced if needed. These attachments are retained until you delete your Email connection. Customer accounts 90 days after termination Customer accounts are purged 90 days after a terminated subscription. In the following two cases, customer data is purged as soon as it is successfully written to the destination. If the data writing process takes longer than usual, the data is automatically purged after 30 days using object lifecycle management: Destination outage: If your destination is down, we maintain the data that we've read from your source so that we can resume the sync without losing progress once the issue is resolved. Schema information for data blocking or column hashing purposes: If you choose to block or hash columns before running the initial sync for your new connection, we query your data source and cache your data while we fetch the full schema. We write to the destination only the data you selected as tables and columns from the fully fetched schema and only when you approved the selection. Fivetran data residency Fivetran runs data connections on servers in the United States (US), Canada, European Union (EU), United Kingdom (UK), Australia, Singapore, India, Japan, Indonesia, and the Middle East. You can select your preferred data processing location when configuring your destination. All connections configured in a destination run in the destination's designated location. This means that in most cases, your data will not leave our region-specific servers during processing. For example, if you configure your destination to use our EU servers, your data will not leave the EU during processing. See our destination documentation to learn how to configure your data processing location. Certain connectors are exceptions to this policy, such as the email connector and connectors that sync webhooks and event data as well as customer support requests unless you have purchased Fivetran's U.S.-only support option. By default, we store email connector and event data in a cloud storage service in one of the following data processing locations: the EU location - for destinations run in the EU location the UK location - for destinations run in the UK location the US location - for all other destinations Fivetran runs our services on Google Cloud Platform (GCP), Amazon Web Services (AWS), and Azure. The following table lists regions supported by Fivetran for each service provider: Geography GCP Regions AWS Regions Azure Regions US us-east4 (N. Virginia)* us-west1 (Oregon) us-central1 (Iowa) us-east-1 (N. Virginia)* us-east-2 (Ohio) us-west-2 (Oregon) us-gov-west-1 (GovCloud US West) eastus (Virginia) eastus2 (Virginia)* centralus (Iowa) westus3 (Phoenix) UK europe-west2 (London) eu-west-2 (London) uksouth (London) EU europe-west3 (Frankfurt) eu-central-1 (Frankfurt)* eu-west-1 (Dublin) eu-north-1 (Stockholm) eu-west-3 (Paris) westeurope (Netherlands) germanywestcentral (Frankfurt) Canada northamerica-northeast1 (Montréal) ca-central-1 (Montréal) canadacentral (Toronto) Australia australia-southeast-1 (Sydney) ap-southeast-2 (Sydney) australiaeast (Sydney) Singapore asia-southeast1 (Singapore) ap-southeast-1 (Singapore) southeastasia (Singapore) India asia-south1 (Mumbai) ap-south-1 (Mumbai) centralindia (Pune) Japan asia-northeast1 (Tokyo) ap-northeast-1 (Tokyo) japaneast (Tokyo) South Korea asia-northeast3 (Seoul) ap-northeast-2 (Seoul) koreacentral (Seoul) Indonesia asia-southeast2 (Jakarta) Middle East me-central2 (Dammam) uaenorth (Dubai) Switzerland switzerlandnorth (Zurich) *Default region for a given cloud provider / geography combination. For some cloud providers and geographies, there is only one region available. Google Cloud Platform is the default cloud service provider. Google Cloud Platform is your only cloud service provider if you're on a Standard or Free plan. You can select a different cloud service provider if you are on an Enterprise or Business Critical plan. Regardless of the plan you use, you can select the Fivetran processing geography when creating a destination. Fivetran processing is specific to how we read data from your source location. If you are on an Enterprise or Business Critical plan, you also can select the cloud service provider. Lastly, if you are on a Business Critical plan, you can select a cloud region. Plan Choice of Geography Choice of Service Provider Choice of Cloud Region Free Standard Enterprise Business Critical You need to safelist the corresponding Fivetran IPs in your firewall for the geography and region you selected for your destination. Sub-processor management Fivetran uses certain subprocessors to assist us in providing the Fivetran Services as described in the Terms of Service (TOS). We maintain a list of sub-processors and provide notice for any additions. Defined terms used herein shall have the same meaning as defined in the TOS. What is a Subprocessor? A subprocessor is a third-party data processor engaged by Fivetran, including entities from within the Fivetran Group, who has or potentially will have access to or process personal data on behalf of a Customer. Fivetran engages different types of subprocessors to perform various functions as explained in the tables below. Fivetran refers to third parties that do not have access to or process personal data on behalf of a Customer, but who are otherwise used to provide the Services, as "subcontractors" and not "subprocessors". The list includes the ability for our customers to request a preferred email contact to receive notifications of changes. Customers may send their preferred email contact to privacy@fivetran.com. Pipeline Data Subprocessors These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide. Name Nature of Processing Territory(ies) Alto Logica LLC Professional services and support use cases Global Amazon, Inc. AWS hosting environment for Supplier services Global Axiata Digital & Analytics Sdn Bhd (dba ADA Asia, which acquired dhiOmics Analytics) Development and support use cases India, Southeast Asia Danube Data Labs LLC (dba Danube Data Labs Kft.) Professional services and support use cases Global Google LLC Google Cloud hosting environment for Supplier services Global Grid Dynamics Holdings, Inc. (DAXX) Professional services and support use cases Global AG CONSULTORÍA Y SISTEMAS DE MÉXICO, S.A. DE C.V (dba Growjet) Professional services Latin America Infinite Lambda Limited Professional services and development use cases Global Microsoft, Inc. Azure hosting environment for Supplier services Global Okta, Inc. Authentication and authorization for Fivetran employees Global phData Inc Professional services US, India SunnyData Inc. Professional services US, Latin America WMBE Payrolling Inc (dba TCWGlobal) Professional services US AI Subprocessors Name Nature of Processing Territory(ies) Anthropic PBC Development and support use cases and generative artificial intelligence services Global Amazon Web Services, Inc. AWS Bedrock for AI product and development use cases Global Baseten Labs, Inc. Inference infrastructure provider for hosting and serving AI models Global Cohere Inc. Development and support use cases Global Fireworks.ai, Inc. Inference infrastructure provider for hosting and serving AI models Global Google LLC Development and support use cases and generative artificial intelligence services Global OpenAI, L.L.C. Development and support use cases and generative artificial intelligence services Global Affiliates Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States. Name Nature of Processing Territory(ies) Fivetran Canada Inc. Fivetran affiliate company Canada Fivetran Data Australia Pty Ltd Fivetran affiliate company Australia Fivetran Data Pipeline Limited Fivetran affiliate company Ireland Fivetran Germany GmbH Fivetran affiliate company Germany Fivetran India Pvt. Limited Fivetran affiliate company India Fivetran UK Limited Fivetran affiliate company United Kingdom HVR Software BV Fivetran affiliate company Netherlands Ogranak HVR Software BV – Fivetran Novi Sad Fivetran affiliate company Serbia Fivetran Japan KK Fivetran affiliate company Japan Sutro Labs, Inc. (dba Census) Fivetran affiliate company US, UK, and Canada Tobiko Software LLC Fivetran affiliate company US, UK, Canada, New Zealand, and Greece dbt Labs, LLC Fivetran affiliate company US, Ireland Access Please see our Data Access process for more detail on how we access customer data. Additionally, for customers that cannot have data access from countries outside of the United States, Fivetran offers U.S. only support for an additional cost. Fivetran uses a single sign-on (SSO) service to manage access control and permission provisioning, based on user role within the organization. Role-based access is established through Fivetran’s single sign-on providers which is integrated with Fivetran’s Human Resources system. Employee role assignments are automatically updated when employment is terminated or departments/roles change. In addition, Fivetran performs quarterly user access reviews of access to customer facing systems. Questions Ensuring our platform is built with privacy is vital to earning and maintaining our customers’ trust. As a leader in automated data integration, we strive to keep Fivetran easy to use while keeping privacy top of mind. To learn more about Fivetran, contact our sales team at sales@fivetran.com. To report a privacy concern, email us at privacy@fivetran.com or DPO@fivetran.com. Thanks for your feedback! Was this page helpful? On this page More from Fivetran Fivetran status Contact us