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Pricing (888) 871-1697 Support Login Start free trial Start free trial Legal Terms of Use Privacy Security Terms of Use Privacy Security Terms of Use Privacy Security Legal documents Terms of Use Subprocessors Services Data Processing Addendum Subprocessors Terms of Use Services Data Processing Addendum Subprocessors Last updated: January 2026 CallRail uses certain sub-processors to assist in providing CallRails’s services. A sub-processor is a third party data processor engaged by CallRail who agrees to receive personal data from CallRail intended for processing activities to be carried out (i) on behalf of CallRail customers; (ii) in accordance with customer instructions as communicated by CallRail; and (iii) in accordance with the terms of a written contract between CallRail and the sub-processor. The following is an up-to-date list of the names and locations of all CallRail sub-processors. Sub-Processor Data Transferred Purpose Location AWS Personal data contained in communications customers send or receive through CallRail’s services. Customer data storage and application hosting. USA assembly.ai Personal data contained in call recordings for calls that customers place or receive through CallRail’s services. Provides speech to text transcriptions and AI services. USA Bandwidth Personal data contained in communications customers send or receive through CallRail’s services. Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN). USA ElevenLabs Personal data contained in communications customers send or receive through CallRail’s services. Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural. USA Firebase Personal data contained in communications customers send or receive through CallRail’s services. Deliver real-time notifications of communications through the CallRail platform to customers' mobile devices USA Google Gemini Personal data contained in call transcripts. Provides artificial intelligence (AI) services that analyze customer website URLs and, when available, conversation transcripts. This analysis generates automated business profile summaries, which may include a company overview, target customers, services offered, and FAQs. USA Mailgun Personal data contained in communications customers send or receive through CallRail’s services. Delivers notifications and reports via email. USA OpenAI API Personal data contained in phone conversations or communications customers send or receive through CallRail’s AI Voice Agent services. Provide CallRail business customers and/or their customers the ability to speak to an AI Voice Agent to get assistance. USA Rime Personal data contained in communications customers send or receive through CallRail’s services. Text-to-Speech (TTS) generation for AI Voice Agent features. Provides realistic AI voices to make conversations with callers feel more natural. USA Salesforce Account details and contact information. Cloud-based customer relationship management. USA Twilio Personal data contained in communications customers send or receive through CallRail’s services. Provide call and text message communications through the CallRail platform via the publicly-switched telephone network (PTSN) and the CallRail in-browser softphone. USA Zendesk Account details and support inquires. Used for providing cloud-based customer support services. USA Zuora Accounting billing detail and payment information. Billing and payment processing. USA Company About UsCareersCultureNewsroomContact Us Support Help CenterDevelopersSystem StatusCommunity Resources Content HubRefer a FriendPartnersIntegrationsAgency Directory Try CallRail Free TrialPricingRequest a DemoEnterprise Terms of UsePrivacy NoticeSecurity Copyright © 2011-2026 CallRail, LLC. All rights reserved.