Third Party Index

CallRail

callrail.com

Subprocessors

None extracted.

Compliance

Certified
Says it complies with

Certifications as CallRail's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: no incident reportedAug 20: 2 incidents (1 critical, 1 major)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: 1 incident (1 minor)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 minor)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 5 incidents in 90 days
  • 2 major or critical
  • 1 h 12 min typical time to resolve
  • 1 h 12 min longest major
BeganIncidentImpactLasted
Vendour Outage Causing Degraded Call Performance and Recording Availibilityminor6 h 23 min
Issue Rendering the Call or Form Log on the CallRail iOS Mobile Applicationminor5 h 10 min
Integrations Connection Errorcritical41 min
Transcriptions API Timeoutmajor1 h 12 min
PCI Insights Delayminor56 min
Lead Center incoming call notification issue on iOSminor17 h 5 min
Degraded Performance in Report Export Pipelineminor12 h 51 min
Intermittent Call Failover to Voice Mailminor19 min

Incidents per month

0 2 4 Oct 2025: 2 incidents (1 critical, 1 minor) · partial: our history begins Oct 1 · typical time to resolve 29 h 13 min Nov 2025: 0 incidents Dec 2025: 0 incidents Jan 2026: 2 incidents (2 minor) · typical time to resolve 23 h 19 min Feb 2026: 1 incident (1 minor) · typical time to resolve 19 min Mar 2026: 1 incident (1 minor) · typical time to resolve 12 h 51 min Apr 2026: 0 incidents May 2026: 1 incident (1 minor) · typical time to resolve 17 h 5 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 4 incidents (1 critical, 1 major, 2 minor) · typical time to resolve 1 h 12 min Sep 2026: 1 incident (1 minor) · typical time to resolve 6 h 23 min Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidentsBar
Conversation Intelligence2
Call Recording1
Call Routing1
Call Transcription1
CallRail Web Application1
Lead Center General1
Other Integrations1
Voice Assist1

As CallRail's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for CallRail's site

CallRail transparency rating

It updates with the rating.

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