Snapshot 21697
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"body": "Update: The issue occurs only for requests that include the excludeElements parameter. Requests that do not use this parameter should function normally. Our developers are working on a fix to mitigate the issue, which is expected to be released soon.\n\nOur development team has identified the root cause of the partial outage and is currently working on a fix.\n\nContent items that were modified after approximately 9:25 AM (CET) today may be affected.\n\nThis issue remains our top priority. If you have any questions or need assistance, please contact our support team via chat.",
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"body": "We are currently experiencing a partial outage affecting the Delivery API and Preview Delivery API. The issue impacts only a subset of content items, which may result in inconsistent behavior for some requests.\n\nThis is our top priority, and our development team is actively investigating and working on a resolution. If you have any questions or need assistance, please contact our support team via chat.",
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"name": "Delivery API and Preview Delivery API are experiencing partial outage when using excludeElements parameter",
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"postmortem_body": "# Incident summary – Deliver API excludeElements error \\(2026-04-15\\)\n\n## \nSummary\n\n \nOn 2026-04-15, a change introduced an incompatibility in our content processing that caused some Deliver API requests using the excludeElements query parameter to fail. Specifically, in certain cases an item could be returned without an expected field, and the excludeElements processing path did not handle that scenario. This resulted in an internal error and a 500 response.\n\n## \nImpact to Customers\n\n \nCustomer requests to the Deliver API that included the excludeElements query parameter could intermittently receive HTTP 500 responses during the incident window. The issue affected a limited subset of traffic \\(only requests meeting specific conditions were impacted\\).\n\nThe failures occurred only when all of the following were true:\n\n* The requested variant \\(or one of its dependencies\\) had been updated after the deployment.\n* The request was served uncached \\(or required a fresh origin fetch\\).\n* The request included the excludeElements query parameter.\n\n## \nResolution\n\n### \nTimeline \\(CEST\\):\n\n* 08:58 – Deployment completed.\n* 13:33 – Customer reported errors through Support; we started triage.\n* 13:37 – Engineering investigation started.\n* 14:17 – Root cause identified and fix prepared.\n* 15:32 – Fix deployed.\n* 16:00 – Service monitored; error rates returned to normal.\n\n### \nDetection\n\n \nWe became aware of the incident after a customer reported the issue via Support. We then confirmed elevated error rates on the affected request path and engaged engineering to investigate and mitigate.\n\n### \nGuidance\n\n \nDuring the incident window, retrying the request could succeed depending on whether a fresh fetch was required. If errors were persistent for a specific call, temporarily removing excludeElements would avoid the affected code path \\(with the tradeoff of a larger response\\). No data loss occurred; this was a request-processing error only.\n\n### \nPreventive actions\n\n* Add end-to-end test coverage for excludeElements, including missing-field scenarios.\n* Improve automated detection and alerting specifically for elevated 5xx rates on Deliver API request paths.\n* Add additional safeguards in the API code to handle missing/optional fields defensively.\n\n### \nDuration\n\n \nIncident window: approximately 08:58–15:32 CEST",
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