Snapshot 217196
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-11-05T14:35:32Z",
"id": "01M6P25VB7ACNCMEZKWSB0K8YK",
"impact": "none",
"incident_updates": [
{
"body": "We experienced a temporary service disruption lasting approximately 5 minutes, during which our services became unresponsive. As a result, customers were unable to complete checkout, and partner API integrations also experienced failures.\n\nThe issue was resolved by restarting the affected services, and all services have since recovered and are operating normally.",
"created_at": "2026-11-05T14:35:32Z",
"display_at": "2026-11-05T13:43:00Z",
"id": "01M6P25VB7KNXD2FQS020Z7Z1G",
"incident_id": "01M6P25VB7ACNCMEZKWSB0K8YK",
"status": "resolved",
"updated_at": "2026-11-05T14:35:32Z"
}
],
"name": "Service Downtime \u0026 Recovery – Checkout and Partner API Disruption",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-11-05T13:43:00Z",
"status": "resolved",
"updated_at": "2026-11-05T14:35:32Z"
},
{
"created_at": "2026-10-29T02:54:05Z",
"id": "01M62S8DWNXK7EC99T38R3E6S1",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting currency conversion, wire payouts, and new wire transfer accounts with our payment partner has been resolved, and these services are now operating normally. You can resume using these features as usual - thank you for your patience while we worked with our partner to restore the functionality. ",
"created_at": "2026-10-29T14:56:50Z",
"display_at": "2026-10-29T14:56:50Z",
"id": "01M642KTKNDMWYWVAWHETVV4CX",
"incident_id": "01M62S8DWNXK7EC99T38R3E6S1",
"status": "resolved",
"updated_at": "2026-10-29T14:56:50Z"
},
{
"body": "Some organizers may be unable to convert wallet balances or submit payouts. This is caused by an issue at one of our payment providers.\n\nBooking and payment processing are unaffected. Travelers can book and pay as normal, and no funds have been lost. Conversions that do not complete are reversed automatically and nothing is charged.\n\nWe are monitoring the provider's recovery and will post an update once service is restored.",
"created_at": "2026-10-29T02:54:05Z",
"display_at": "2026-10-29T02:54:05Z",
"id": "01M62S8DWNGTD8X78FCZW97EXN",
"incident_id": "01M62S8DWNXK7EC99T38R3E6S1",
"status": "identified",
"updated_at": "2026-10-29T02:54:05Z"
}
],
"name": "Currency conversion and payouts temporarily unavailable",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-10-29T14:56:50Z",
"status": "resolved",
"updated_at": "2026-10-29T14:56:50Z"
},
{
"created_at": "2026-10-16T10:25:59Z",
"id": "01M523YGTNRMBZZ3QHEG044HVB",
"impact": "minor",
"incident_updates": [
{
"body": "PIX payments in BRL have been fully restored and are working as usual.",
"created_at": "2026-10-16T12:00:33Z",
"display_at": "2026-10-16T12:00:33Z",
"id": "01M529BP13G05GC9RMBREVPK7Z",
"incident_id": "01M523YGTNRMBZZ3QHEG044HVB",
"status": "resolved",
"updated_at": "2026-10-16T12:00:33Z"
},
{
"body": "PIX payments in BRL for trips are currently failing due to an outage at one of our third-party payment processing partners. All other payment methods are working as usual, so travelers can still complete their booking by choosing a different payment method at checkout. We’re working closely with our partner to restore PIX payments and will share an update as soon as they’re back up and running.",
"created_at": "2026-10-16T10:25:59Z",
"display_at": "2026-10-16T10:25:59Z",
"id": "01M523YGTN9NX2MNHMQW6CTSEQ",
"incident_id": "01M523YGTNRMBZZ3QHEG044HVB",
"status": "investigating",
"updated_at": "2026-10-16T10:25:59Z"
}
],
"name": "PIX (BRL) trip payments failing due to partner outage",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-10-16T12:00:33Z",
"status": "resolved",
"updated_at": "2026-10-16T12:00:33Z"
},
{
"created_at": "2026-09-22T17:07:12Z",
"id": "01M351BY500NZT364A7TGTEQTR",
"impact": "major",
"incident_updates": [
{
"body": "The issue affecting the ability to update participant information on bookings has been fixed, and the site is fully operational.",
"created_at": "2026-09-22T17:14:25Z",
"display_at": "2026-09-22T17:14:25Z",
"id": "01M351S4FJMCSG2V9ZR93KR0VS",
"incident_id": "01M351BY500NZT364A7TGTEQTR",
"status": "resolved",
"updated_at": "2026-09-22T17:14:25Z"
},
{
"body": "We're currently experiencing an issue affecting the ability to update participant information on bookings. This affects organizers and buyers attempting to update those details. There is no financial or login impact, and the rest of the service is fully operational. We're actively working on a fix and will share an update as soon as one is available.",
"created_at": "2026-09-22T17:07:12Z",
"display_at": "2026-09-22T17:07:12Z",
"id": "01M351BY50RDWGW3WPK1CZ8AHK",
"incident_id": "01M351BY500NZT364A7TGTEQTR",
"status": "investigating",
"updated_at": "2026-09-22T17:07:12Z"
}
],
"name": "Failure to update participant information on the Manage Trip page. ",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-09-22T17:14:25Z",
"status": "resolved",
"updated_at": "2026-09-22T17:14:25Z"
},
{
"created_at": "2026-09-20T14:51:39Z",
"id": "01M2ZMT9NT57T328SJ38AA3YWA",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting currency conversion, wire payouts, and new wire transfer accounts with our payment partner has been resolved, and these services are now operating normally. You can resume using these features as usual - thank you for your patience while we worked with our partner to restore the functionality. ",
"created_at": "2026-09-21T06:57:52Z",
"display_at": "2026-09-21T06:57:52Z",
"id": "01M31C3FJAXR4W43YPFZYRX3TT",
"incident_id": "01M2ZMT9NT57T328SJ38AA3YWA",
"status": "resolved",
"updated_at": "2026-09-21T06:57:52Z"
},
{
"body": "\nWe're currently investigating an issue with one of our payment partners affecting currency conversion, wire payouts, and new wire transfer accounts. You might see an error when converting a wallet balance, submitting a wire, or adding a new wire transfer account. We're working to resolve this as quickly as possible and will post updates here as we learn more.",
"created_at": "2026-09-20T14:51:39Z",
"display_at": "2026-09-20T14:51:39Z",
"id": "01M2ZMT9NT068YT3QZXZ99HRMB",
"incident_id": "01M2ZMT9NT57T328SJ38AA3YWA",
"status": "investigating",
"updated_at": "2026-09-20T14:51:39Z"
}
],
"name": "Currency conversion and wire transfer issues",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-09-21T06:57:52Z",
"status": "resolved",
"updated_at": "2026-09-21T06:57:52Z"
},
{
"created_at": "2026-08-25T22:27:12Z",
"id": "01M0XGHQSC30MMR56JN0KK4AXR",
"impact": "minor",
"incident_updates": [
{
"body": "Between 13:11 and 22:19 UTC on 25 August, some travelers were unable to complete a booking when submitting the questions on an organizer's checkout form. The cause was a validation change that rejected certain valid answers. The change was reverted, and confirmed bookings are completing normally again.\n\nIf you attempted a booking during this window and it did not go through, please try again, or contact support, and we will help you complete it.",
"created_at": "2026-08-25T22:34:03Z",
"display_at": "2026-08-25T22:34:03Z",
"id": "01M0XGY9AEP3BCB7HZNW7DEMRM",
"incident_id": "01M0XGHQSC30MMR56JN0KK4AXR",
"status": "resolved",
"updated_at": "2026-08-25T22:34:03Z"
},
{
"body": "Some travelers may be unable to complete a booking when submitting the questions on an organizer's checkout form. We have identified the cause and are working on a fix.",
"created_at": "2026-08-25T22:27:12Z",
"display_at": "2026-08-25T22:27:12Z",
"id": "01M0XGHQSC7MQG1E2XD1KTYMGZ",
"incident_id": "01M0XGHQSC30MMR56JN0KK4AXR",
"status": "investigating",
"updated_at": "2026-08-25T22:27:12Z"
}
],
"name": "Some travelers unable to complete booking",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-08-25T22:34:03Z",
"status": "resolved",
"updated_at": "2026-08-25T22:34:03Z"
},
{
"created_at": "2026-08-11T14:06:38Z",
"id": "01KZRJB3TE588DENMWT7VPVAQK",
"impact": "none",
"incident_updates": [
{
"body": "We experienced a brief, few-minute disruption affecting wire transfers and wallet conversions due to an issue with our payment provider. This has since been resolved, and all payment methods are now operating normally. We apologize for any inconvenience this may have caused.",
"created_at": "2026-08-11T14:06:38Z",
"display_at": "2026-08-11T13:23:00Z",
"id": "01KZRJB3TEQYY9P38MTGZ1HE9Z",
"incident_id": "01KZRJB3TE588DENMWT7VPVAQK",
"status": "resolved",
"updated_at": "2026-08-11T14:06:38Z"
}
],
"name": "Wire Transfers \u0026 Wallet Conversions",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-08-11T13:23:00Z",
"status": "resolved",
"updated_at": "2026-08-11T14:06:38Z"
},
{
"created_at": "2026-08-10T15:09:33Z",
"id": "01KZP3HKCEFXERFCHR6GVJ7S3D",
"impact": "none",
"incident_updates": [
{
"body": "We experienced a brief, few-minute disruption affecting wire transfers and wallet conversions due to an issue with our payment provider. This has since been resolved, and all payment methods are now operating normally. We apologize for any inconvenience this may have caused.",
"created_at": "2026-08-10T15:09:33Z",
"display_at": "2026-08-10T15:00:00Z",
"id": "01KZP3HKCEECBJW569PR8QAGAM",
"incident_id": "01KZP3HKCEFXERFCHR6GVJ7S3D",
"status": "resolved",
"updated_at": "2026-08-10T15:09:33Z"
}
],
"name": "Wire Transfers \u0026 Wallet Conversions",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-08-10T15:00:00Z",
"status": "resolved",
"updated_at": "2026-08-10T15:09:33Z"
},
{
"created_at": "2026-07-30T08:22:36Z",
"id": "01KYS1WHMMXVY70TRYFABY1P1M",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting the Unsplash image search/upload feature has been resolved, and the service is now operating normally. The feature has been re-enabled, and no further issues have been observed.",
"created_at": "2026-07-31T07:28:16Z",
"display_at": "2026-07-31T07:28:16Z",
"id": "01KYVH5S6AZ268930SV08FRA7K",
"incident_id": "01KYS1WHMMXVY70TRYFABY1P1M",
"status": "resolved",
"updated_at": "2026-07-31T07:28:16Z"
},
{
"body": "We are currently experiencing an issue affecting image search due to an outage with one of our third-party providers. As a temporary mitigation, we have disabled image search in most areas of the product. \n\nSmart Import remains available and is not affected. We are actively monitoring the provider's recovery and will restore image search as soon as their service is back online.",
"created_at": "2026-07-30T11:48:44Z",
"display_at": "2026-07-30T11:48:44Z",
"id": "01KYSDNZMMH217N5T6JHQKXRYP",
"incident_id": "01KYS1WHMMXVY70TRYFABY1P1M",
"status": "identified",
"updated_at": "2026-07-30T11:48:44Z"
},
{
"body": "We are currently investigating an issue affecting image uploads from Unsplash via Filestack. \n\nUsers may experience the Filestack window closing after selecting **Upload**, but the image is not added to the trip or itinerary and no error message is displayed.",
"created_at": "2026-07-30T08:22:36Z",
"display_at": "2026-07-30T08:22:36Z",
"id": "01KYS1WHMMZQ9NAA00C3DSKVKC",
"incident_id": "01KYS1WHMMXVY70TRYFABY1P1M",
"status": "investigating",
"updated_at": "2026-07-30T08:22:36Z"
}
],
"name": "Investigating: Unsplash Image Uploads via Filestack",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-07-31T07:28:16Z",
"status": "resolved",
"updated_at": "2026-07-31T07:28:16Z"
},
{
"created_at": "2026-06-21T04:17:49Z",
"id": "01KVM6CA8BEEC9DVCY85GCYJNJ",
"impact": "none",
"incident_updates": [
{
"body": "We experienced a brief issue in which the FX Convert feature was partially unavailable due to our partner's outage. Some currencies could not be converted between 3:14 \u0026 3:45 AM UTC. All services are functioning normally.",
"created_at": "2026-06-21T04:23:09Z",
"display_at": "2026-06-21T04:23:09Z",
"id": "01KVM6P2VPFE1BTWXJ4908HJPJ",
"incident_id": "01KVM6CA8BEEC9DVCY85GCYJNJ",
"status": "resolved",
"updated_at": "2026-06-21T04:23:09Z"
},
{
"body": "The team has solved the issue and is monitoring it.",
"created_at": "2026-06-21T04:21:08Z",
"display_at": "2026-06-21T04:21:08Z",
"id": "01KVM6JCMX01890YWZWXB79C21",
"incident_id": "01KVM6CA8BEEC9DVCY85GCYJNJ",
"status": "monitoring",
"updated_at": "2026-06-21T04:21:08Z"
},
{
"body": "The team has identified FX Convert feature was partially down due to our partner outage.",
"created_at": "2026-06-21T04:17:49Z",
"display_at": "2026-06-21T04:17:49Z",
"id": "01KVM6CA8B3JFSTNXQBFV41H58",
"incident_id": "01KVM6CA8BEEC9DVCY85GCYJNJ",
"status": "identified",
"updated_at": "2026-06-21T04:17:49Z"
}
],
"name": "FX Convert feature issue partially down",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-06-21T04:23:09Z",
"status": "resolved",
"updated_at": "2026-06-21T04:23:09Z"
},
{
"created_at": "2026-06-18T13:23:14Z",
"id": "01KVDECTV8NWX767Y6PDQXX9A7",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been fully resolved. All functionalities are now working as normal. ",
"created_at": "2026-06-18T13:30:23Z",
"display_at": "2026-06-18T13:30:23Z",
"id": "01KVDESY89WDZ3AFRTZRZT9RKV",
"incident_id": "01KVDECTV8NWX767Y6PDQXX9A7",
"status": "resolved",
"updated_at": "2026-06-18T13:30:23Z"
},
{
"body": "The team is currently investigating login issues.",
"created_at": "2026-06-18T13:23:14Z",
"display_at": "2026-06-18T13:23:14Z",
"id": "01KVDECTV8T04RZW1J6QASE34F",
"incident_id": "01KVDECTV8NWX767Y6PDQXX9A7",
"status": "investigating",
"updated_at": "2026-06-18T13:23:14Z"
}
],
"name": "Login and Payment processing issues",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-06-18T13:30:23Z",
"status": "resolved",
"updated_at": "2026-06-18T13:30:23Z"
},
{
"created_at": "2026-05-19T16:17:02Z",
"id": "01KS0GDG7YX3061QM7SEAEGPBE",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting trip pages has been fully resolved. Trip pages, booking flows, and payment links are now loading and functioning normally again. Thank you for your patience while our team worked on restoring the experience.",
"created_at": "2026-05-19T16:46:04Z",
"display_at": "2026-05-19T16:46:04Z",
"id": "01KS0J2NDEQ7GK5Y5TG252CNZ5",
"incident_id": "01KS0GDG7YX3061QM7SEAEGPBE",
"status": "resolved",
"updated_at": "2026-05-19T16:46:04Z"
},
{
"body": "We are currently investigating reports of trip pages loading inconsistently for some users. Our team is actively reviewing the issue and will share updates as more information becomes available.",
"created_at": "2026-05-19T16:17:02Z",
"display_at": "2026-05-19T16:17:02Z",
"id": "01KS0GDG7YCMXHMYQ48MC4DQG9",
"incident_id": "01KS0GDG7YX3061QM7SEAEGPBE",
"status": "investigating",
"updated_at": "2026-05-19T16:17:02Z"
}
],
"name": "Trip Page Loading Issues",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-05-19T16:46:04Z",
"status": "resolved",
"updated_at": "2026-05-19T16:46:04Z"
},
{
"created_at": "2026-04-16T13:30:44Z",
"id": "01KPB7S9MJJ0156CYPSXHFPBR0",
"impact": "minor",
"incident_updates": [
{
"body": "The earlier disruption affecting website access has now been resolved, and the site is fully operational; all services are functioning normally.",
"created_at": "2026-04-16T13:42:25Z",
"display_at": "2026-04-16T13:42:25Z",
"id": "01KPB8ENXTC8C5C6JG8436YPQ9",
"incident_id": "01KPB7S9MJJ0156CYPSXHFPBR0",
"status": "resolved",
"updated_at": "2026-04-16T13:42:25Z"
},
{
"body": "We are currently investigating an issue causing WeTravel to be unavailable; our team is actively working to restore access as quickly as possible.",
"created_at": "2026-04-16T13:30:44Z",
"display_at": "2026-04-16T13:30:44Z",
"id": "01KPB7S9MJRCP5N99272M9NMXX",
"incident_id": "01KPB7S9MJJ0156CYPSXHFPBR0",
"status": "investigating",
"updated_at": "2026-04-16T13:30:44Z"
}
],
"name": "WeTravel Access Issue",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-04-16T13:42:25Z",
"status": "resolved",
"updated_at": "2026-04-16T13:42:25Z"
},
{
"created_at": "2026-04-10T12:14:41Z",
"id": "01KNVN1Q2V8MVKDMZSR46T8KDP",
"impact": "none",
"incident_updates": [
{
"body": "We experienced a brief issue where bookings were not displayed on participant dashboards. This was resolved within 20 minutes, and no bookings or payments were impacted, as this was a display-only issue.",
"created_at": "2026-04-10T12:14:41Z",
"display_at": "2026-04-10T12:07:00Z",
"id": "01KNVN1Q2V3G188T4729RY1N6W",
"incident_id": "01KNVN1Q2V8MVKDMZSR46T8KDP",
"status": "resolved",
"updated_at": "2026-04-10T12:17:40Z"
}
],
"name": "Bookings not visible on participant accounts",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-04-10T12:07:00Z",
"status": "resolved",
"updated_at": "2026-04-10T12:14:41Z"
},
{
"created_at": "2026-03-31T08:49:31Z",
"id": "01KN1HAW1ERDQ7KTYD8Q92XTHM",
"impact": "none",
"incident_updates": [
{
"body": "Between 09:48 and 11:02 UTC, Bancontact — a widely used Belgian online payment method — experienced elevated error rates, which impacted some transactions. The issue originated with the payment method provider (external to WeTravel) and has now been resolved. Bancontact payments are operating normally again.",
"created_at": "2026-03-31T08:49:31Z",
"display_at": "2026-03-30T07:48:00Z",
"id": "01KN1HAW1E62J3S1VAASPMMT33",
"incident_id": "01KN1HAW1ERDQ7KTYD8Q92XTHM",
"status": "resolved",
"updated_at": "2026-03-31T08:49:31Z"
}
],
"name": "Elevated Bancontact Payment Errors",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2026-03-30T07:48:00Z",
"status": "resolved",
"updated_at": "2026-03-31T08:49:31Z"
},
{
"created_at": "2026-01-29T05:56:31Z",
"id": "01KG45686HTZ18507Z5FCK4XRA",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-01-29T05:56:31Z",
"display_at": "2025-10-06T21:24:45Z",
"id": "01KG45686HXWX1HKBXKZG7MY1N",
"incident_id": "01KG45686HTZ18507Z5FCK4XRA",
"status": "resolved",
"updated_at": "2026-01-29T05:56:31Z"
},
{
"body": "Our partner, Unsplash, an image provider, is currently experiencing a disruption with image uploads in itineraries and trip builder galleries. Regular image uploads remain unaffected, and our team is closely monitoring the situation and will share updates as soon as it’s resolved.",
"created_at": "2026-01-29T05:56:31Z",
"display_at": "2025-10-06T15:40:11Z",
"id": "01KG45686HHRFZ0PZHCSM68TXC",
"incident_id": "01KG45686HTZ18507Z5FCK4XRA",
"status": "investigating",
"updated_at": "2026-01-29T05:56:31Z"
}
],
"name": "Issues with Unsplash image uploads",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2025-10-06T21:24:45Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:31Z",
"id": "01KG4568B5950FEZX6CXMC5MMC",
"impact": "none",
"incident_updates": [
{
"body": "A widespread Google Cloud outage affected several services, including our client verification tool, leading to a disruption that lasted approximately 3 hours. The issue has been resolved, and all systems are operating normally.",
"created_at": "2026-01-29T05:56:31Z",
"display_at": "2025-06-12T22:00:00Z",
"id": "01KG4568B5PPNZV9B6QN5X60YF",
"incident_id": "01KG4568B5950FEZX6CXMC5MMC",
"status": "resolved",
"updated_at": "2026-01-29T05:56:31Z"
}
],
"name": "Google Cloud Outage Impacting Client Verification Tool",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2025-06-12T22:00:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:31Z",
"id": "01KG4568ESG27DJ8Y3B14HJ0YY",
"impact": "minor",
"incident_updates": [
{
"body": "The issue affecting some payments and wire transfers has been resolved, and all services are now operating normally. We apologize for the interruption and appreciate your patience.",
"created_at": "2026-01-29T05:56:31Z",
"display_at": "2025-05-05T14:15:15Z",
"id": "01KG4568ESNBSWY6QHCASQ8JA4",
"incident_id": "01KG4568ESG27DJ8Y3B14HJ0YY",
"status": "resolved",
"updated_at": "2026-01-29T05:56:31Z"
},
{
"body": "We're aware of an issue impacting some payments and wire transfers, related to one of our payment partners. We're actively monitoring the situation and will share updates as resolution efforts continue.",
"created_at": "2026-01-29T05:56:31Z",
"display_at": "2025-05-05T14:06:33Z",
"id": "01KG4568ESSJFF3Q3CCND12NWC",
"incident_id": "01KG4568ESG27DJ8Y3B14HJ0YY",
"status": "identified",
"updated_at": "2026-01-29T05:56:31Z"
},
{
"body": "We're currently investigating issues affecting payments and wire transfers. Our team is working to resolve this as quickly as possible and will share updates as we have them.",
"created_at": "2026-01-29T05:56:31Z",
"display_at": "2025-05-05T13:53:38Z",
"id": "01KG4568ESBV4GCKVNE4RB15J3",
"incident_id": "01KG4568ESG27DJ8Y3B14HJ0YY",
"status": "investigating",
"updated_at": "2026-01-29T05:56:31Z"
}
],
"name": "Issues affecting payments and transfers on WeTravel",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2025-05-05T14:15:15Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:32Z",
"id": "01KG4568N4GR0QBJ960Y0265KF",
"impact": "minor",
"incident_updates": [
{
"body": "The file upload issue has been resolved. Trip creation, bookings requiring document uploads, and itinerary file/image uploads are now working as expected.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2025-04-07T10:59:12Z",
"id": "01KG4568N4QW5SDYD8CEMHJX6M",
"incident_id": "01KG4568N4GR0QBJ960Y0265KF",
"status": "resolved",
"updated_at": "2026-01-29T05:56:32Z"
},
{
"body": "We're currently experiencing issues with file uploads due to a problem with our provider. This is impacting trip creation, bookings that require document uploads, and itinerary file or image uploads. We're actively investigating and working on a fix.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2025-04-07T10:33:13Z",
"id": "01KG4568N4DJGH8AS98493XV8F",
"incident_id": "01KG4568N4GR0QBJ960Y0265KF",
"status": "investigating",
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}
],
"name": "Issues with file upload on WeTravel",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2025-04-07T10:59:12Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:32Z",
"id": "01KG4568T727Z1TJNPG8RV2WEB",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been fully resolved.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2025-01-22T11:12:22Z",
"id": "01KG4568T7NDS5TY02TTRYSC2G",
"incident_id": "01KG4568T727Z1TJNPG8RV2WEB",
"status": "resolved",
"updated_at": "2026-01-29T05:56:32Z"
},
{
"body": "A fix has been implemented. As we continue to address this issue across the platform, there may still be some areas that remain impacted.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2025-01-21T19:19:56Z",
"id": "01KG4568T77QPWQMQ68VAS6RE0",
"incident_id": "01KG4568T727Z1TJNPG8RV2WEB",
"status": "monitoring",
"updated_at": "2026-01-29T05:56:32Z"
},
{
"body": "We are currently investigating issues impacting different areas of the platform.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2025-01-21T18:48:59Z",
"id": "01KG4568T72RF814NJJX87XVXX",
"incident_id": "01KG4568T727Z1TJNPG8RV2WEB",
"status": "investigating",
"updated_at": "2026-01-29T05:56:32Z"
}
],
"name": "Service Interruption",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2025-01-22T11:12:22Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:32Z",
"id": "01KG45692MRETS7K1XNTQBTHZY",
"impact": "none",
"incident_updates": [
{
"body": "We encountered connectivity issues on our website, which lasted for approximately one hour. The issue has been fully resolved.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2024-12-24T01:00:00Z",
"id": "01KG45692MW8YYW8RDDGVXM37C",
"incident_id": "01KG45692MRETS7K1XNTQBTHZY",
"status": "resolved",
"updated_at": "2026-01-29T05:56:32Z"
}
],
"name": "Connectivity issues with wetravel.com website",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2024-12-24T01:00:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:32Z",
"id": "01KG45696PGQP6934FR0K5ZEN4",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2024-11-20T09:52:38Z",
"id": "01KG45696PGM06ZER0AVT2Z4QB",
"incident_id": "01KG45696PGQP6934FR0K5ZEN4",
"status": "resolved",
"updated_at": "2026-01-29T05:56:32Z"
},
{
"body": "The use of all WeTravel Cards (plastic and/or virtual) is temporarily suspended. At this time, clients cannot create, top-up or use any WeTravel Card. All funds from active WeTravel cards have been moved to general account balances. We hope to shortly resume WeTravel Cards with a new payment processor; you can track live updates here. We sincerely apologize for any disruptions this suspension caused to your operations.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2023-12-20T15:35:04Z",
"id": "01KG45696P784CQ3CA1386V5ES",
"incident_id": "01KG45696PGQP6934FR0K5ZEN4",
"status": "identified",
"updated_at": "2026-01-29T05:56:32Z"
}
],
"name": "WeTravel Card Service",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2024-11-20T09:52:38Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:32Z",
"id": "01KG4569DNDRRVZ4MP95D9VG4Y",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2024-08-06T13:35:35Z",
"id": "01KG4569DN3WN3Q2R72A40TSP3",
"incident_id": "01KG4569DNDRRVZ4MP95D9VG4Y",
"status": "resolved",
"updated_at": "2026-01-29T05:56:33Z"
},
{
"body": "We are currently investigating issues related to uploading files (documents, images, etc.) on WeTravel with our cloud service providers.",
"created_at": "2026-01-29T05:56:32Z",
"display_at": "2024-08-06T10:46:17Z",
"id": "01KG4569DNNZNA7WTZ0Y86RJ3S",
"incident_id": "01KG4569DNDRRVZ4MP95D9VG4Y",
"status": "investigating",
"updated_at": "2026-01-29T05:56:32Z"
}
],
"name": "Issues with file upload on WeTravel",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2024-08-06T13:35:35Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:33Z",
"id": "01KG4569NJSHHHNZ64TS0QKNW4",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2024-07-28T16:02:04Z",
"id": "01KG4569NJQH05NS8WDJTAE681",
"incident_id": "01KG4569NJSHHHNZ64TS0QKNW4",
"status": "resolved",
"updated_at": "2026-01-29T05:56:33Z"
},
{
"body": "A fix has been implemented, and we are monitoring the results. However, some users in several locations may still be affected for the next 48 hours. We will provide updates as necessary.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2024-07-27T18:19:03Z",
"id": "01KG4569NJTKTJFQP0M70FMYCR",
"incident_id": "01KG4569NJSHHHNZ64TS0QKNW4",
"status": "monitoring",
"updated_at": "2026-01-29T05:56:33Z"
},
{
"body": "We are currently experiencing connectivity issues with our website in certain locations. The problem has been identified, and a solution is currently being implemented.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2024-07-27T16:43:07Z",
"id": "01KG4569NJMCDDTDZF9V4Y3RCH",
"incident_id": "01KG4569NJSHHHNZ64TS0QKNW4",
"status": "identified",
"updated_at": "2026-01-29T05:56:33Z"
},
{
"body": "We are currently experiencing connectivity issues with our website. Our engineers are working to restore full functionality as soon as possible.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2024-07-27T15:50:52Z",
"id": "01KG4569NJWTYV29037FSM2G0A",
"incident_id": "01KG4569NJSHHHNZ64TS0QKNW4",
"status": "investigating",
"updated_at": "2026-01-29T05:56:33Z"
}
],
"name": "Connectivity issues with wetravel.com in certain locations",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2024-07-28T16:02:04Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
},
{
"created_at": "2026-01-29T05:56:33Z",
"id": "01KG456A1DG5TSWN49J2R64EYK",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2023-12-15T10:29:47Z",
"id": "01KG456A1DDX5JX4K0RPSZHAJM",
"incident_id": "01KG456A1DG5TSWN49J2R64EYK",
"status": "resolved",
"updated_at": "2026-01-29T05:56:33Z"
},
{
"body": "We are pleased to announce that the issue regarding the elevated decline rates on WeTravel Cards has been successfully resolved.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2023-12-14T10:28:34Z",
"id": "01KG456A1D7CAVCDR805892K5N",
"incident_id": "01KG456A1DG5TSWN49J2R64EYK",
"status": "investigating",
"updated_at": "2026-01-29T05:56:33Z"
},
{
"body": "We are investigating reports of elevated card decline rates with our WeTravel Cards issuing partner. We have escalated to our card-issuing partner and will update as soon as possible. All other components of WeTravel are operational.",
"created_at": "2026-01-29T05:56:33Z",
"display_at": "2023-12-12T20:21:54Z",
"id": "01KG456A1DXDBW606PE5Q38X6T",
"incident_id": "01KG456A1DG5TSWN49J2R64EYK",
"status": "investigating",
"updated_at": "2026-01-29T05:56:33Z"
}
],
"name": "Issues with WeTravel Card Service",
"page_id": "01KG45673AYN8T9F3YBJBJVE4T",
"resolved_at": "2023-12-15T10:29:47Z",
"status": "resolved",
"updated_at": "2026-03-12T18:29:59Z"
}
],
"page": {
"id": "01KG45673AYN8T9F3YBJBJVE4T",
"name": "WeTravel System",
"updated_at": "2026-11-05T13:43:00Z",
"url": "https://status.wetravel.com/"
}
}