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[ Security & Trust ] Security built into every conversation Intercom Helpdesk and Fin AI Agent are built on one shared foundation of security, so your human and AI agents can work side by side with the same guarantees of safety, privacy, and control. Start free trialView demo Enterprise security and privacy, for one shared system Two products. One shared security foundation. Intercom Helpdesk and Fin AI Agent run on the same infrastructure, the same controls, and the same team. Every certification below maps to a real, independently audited control, so you don't have to take our word for it. Information Security Management Independent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls. SOC 2 Type II compliant and ISO 27001 certified. Learn more AI Governance ISO 42001 certified for AI management system governance across the business, and Fin AI Agent is separately AIUC-1 certified, the industry standard built specifically to test AI agents. Privacy Protection Your customer data stays yours, with GDPR/CCPA compliance and transparent processing practices, independently verified by ISO 27701 certification, the international standard for privacy information management. Independent audits confirm your data is encrypted, monitored, and protected by enterprise-grade controls. SOC 2 Type II compliant and ISO 27001 certified. Learn more ISO 42001 certified for AI management system governance across the business, and Fin AI Agent is separately AIUC-1 certified, the industry standard built specifically to test AI agents. Your customer data stays yours, with GDPR/CCPA compliance and transparent processing practices, independently verified by ISO 27701 certification, the international standard for privacy information management. Fin AI Agent: safety built into every stage AI safety isn't a checkbox. Fin's self-serve tools give you full visibility and control over how it behaves, before it ever reaches a customer, and every time after. Train and test, without compromising safety Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days. Before Fin ever talks to a real customer, run realistic Simulations against edge cases, including vulnerable-customer and compliance scenarios. Learn more Deploy across all your channels Procedures let Fin handle multi-step workflows, apply business rules, and trigger approvals, all while staying inside the boundaries you define. Analyze and monitor all your conversations Every conversation is monitored against your criteria. When confidence thresholds aren't met, Fin escalates to a human instead of guessing. Fin trains only on your knowledge and Procedures, never on data you haven't approved, and you can opt out of fine-tuning anytime, with data deleted within 30 days. Before Fin ever talks to a real customer, run realistic Simulations against edge cases, including vulnerable-customer and compliance scenarios. Learn more Procedures let Fin handle multi-step workflows, apply business rules, and trigger approvals, all while staying inside the boundaries you define. Every conversation is monitored against your criteria. When confidence thresholds aren't met, Fin escalates to a human instead of guessing. Fin CX Model Suite Purpose-built models. Your edge stays yours. Fin runs on models purpose-built for customer service, not a shared, general-purpose model every company draws from. Fin Apex 2.0 is grounded in your knowledge base and post-trained on Fin's own production data, so the expertise your team builds compounds inside your workspace, not a model your competitors can also query. Third-party AI providers are contractually barred from training on your data, with zero retention once a response is generated. Explore the Fin CX Model Suite Reliability & Scale Proven scale and reliability Intercom Helpdesk and Fin AI Agent run on infrastructure built for continuous uptime, with redundancy across regions. Uptime SLA 99.8% Backed by a formal Service Level Agreement across our services, including AI Agent and Core Platform. Global infrastructure US · EU · AU Data hosted in the region your residency needs require, with redundant systems and no single point of failure. Trusted at scale 30,000+ The whole Intercom platform, Helpdesk and Fin AI Agent together, is trusted by over 30,000 customers with their most important conversations. Trusted with the conversations that matter most Clay Consensys Swyftx There’s a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience. That was the light bulb moment for us; we were going to be letting this thing loose on our support queue, so we needed to have that level of transparency and control over the experience.” George DiltheyHead of Support at Clay We saw quick success with Fin, reaching around a 50% resolution rate early on, and scaling that to over 70% over time, all while keeping customer satisfaction high.” Yair GalSupport Lead at Consensys Reaching a 91% answer rate and earning customer trust with Fin’s unrestricted, intelligent AI support, without compromising on the compliance standards a regulated exchange has to meet.” SwyftxCustomer Support at Swyftx Explore our full Trust Center Browse compliance documentation, security policies, and sub-processor details, all self-serve. Visit the Trust Center Security & Privacy FAQs Intercom and Fin hold SOC 2 Type II and HIPAA compliance along with ISO 27001, ISO 27018, ISO 27701, and ISO 42001 certification, and Fin AI Agent is also AIUC-1 certified (the industry standard for AI agent security). We also comply with GDPR and CCPA. All documentation is available to self-serve at trust.intercom.com. Deploy AI and human support with confidence Start free trialView demo