Intercom

intercom.com

Intercom declares 14 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 459 tracked vendors name Intercom as a subprocessor, including Anthropic, Sentry and MongoDB.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

14 third parties.

NamePurposeLocationListed since
Ably Message delivery service; Message delivery service to support real-time delivery of messages via messenger productsUSA, EU or Australia dependent upon customers selected region
Amazon Web Services, Inc. Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom; Hosting, storage and processing (including AI processing) of Customer DataUSA or EU dependent upon customer's selected region
Anthropic, PBC AI
Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.; Provides large language model processing via APIs for customers using Intercom’s AI Products (USA).
USA
Cartesia AI, Inc. AI processing (text to speech); Provides AI Processing for Fin Voice AI AgentUSA or EU dependent upon customer's selected region
Cloudflare, Inc.
Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services; Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland)
USA or EU dependent upon Customer's selected region
Eleven Labs, Inc. AIAI Processing (text to speech); Provides AI Processing (specifically text to speech) for Fin Voice AI AgentUSA or EU dependent upon customer's selected region
Google
Provides AI processing; Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU.
USA or EU dependent upon customer's selected region
Mailgun Technologies, LLC
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers
USA
Message Systems, Inc. (d/b/a Sparkpost)
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time
USA
Microsoft Corporation AIAI processing; Provides EU hosted AI Products by utilizing Azure OpenAI ServiceUSA or EU dependent upon customer's selected region
OpenAI, L.L.C. AIAI processing; OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity.USA or EU dependent upon customer's selected region
PlanetScale Inc. Database storage and caching; PlanetScale is a fully-managed MySQL database platform, powered by VitessUSA or EU dependent upon customer's selected region
Snowflake Inc. Data warehouse services and processing (including AI processing); Snowflake enables data storage, processing, and analytic solutionsUSA or EU dependent upon customer's selected region
Twilio, Inc.
SMS and Phone functionality; Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs.
USA

Web TechnologiesCSV · Atom

Intercom's homepage made 90 requests to 9 domains, and 6 services controlled by another company.

Tag managers (1): Google CloudCookie compliance (1): OneTrustOther (4): usually detected as CMS: Sanity; usually detected as Issue trackers: Sentry; RUM: Datadog; Security: Amazon Web Services

6 third parties by category: Tag managers 1Cookie compliance 1Other 4

Third parties 6 · 16 requests
Datadog Datadog 7% of the page's requests 6
Sanity sanity.io 4% of the page's requests 4
Amazon Web Servicessubprocessor AWS WAF Bot Control 3% of the page's requests 3
Google Cloudsubprocessor Google Tag Manager 1% of the page's requests 1
OneTrust OneTrust 1% of the page's requests 1
Sentry sentry.io 1% of the page's requests 1
First party 1 · 74 requests
Intercom Amazon CloudFront Amazon Web Services Framer Motion HSTS HTTP/3 Intercom Next.js 16.3.2 Next.js App Router Open Graph Priority Hints React Sanity Sanity.io Sentry Turbopack Vercel Vercel Speed Insights 1.3.1 Webpack core-js 3.47.0 82% of the page's requests 74

4 tracked companies loaded by the homepage are not in Intercom's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (459)CSV · Atom

1–50 of 459
  • 15Five 15five.com
  • 1Password 1password.com Customer Support
  • Abode abodehr.com Customer Support Chat & Help Center
  • Absorb Software absorbai.com Intercom, Inc. Privacy Policy can be viewed here.; Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analyze support trends, and optimize customer support.
  • Abusix abusix.com Support Ticketing and Live Chat Support
  • Actionstep actionstep.com Customer support; Provides access to self-help and customer support
  • Acumatica acumatica.com Customer engagement and support platform including live chat, automated messaging, and help desk ticketing to facilitate communication with Acumatica end users and to help resolve customer support inquiries.
  • Adaptive Security adaptivesecurity.com Customer messaging and support platform.; Customer support
  • Adobe adobe.com Intercom helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues by supplying in-app messaging software to allow for the handling of complaints and issues raised by customers related to Frame.io, Adobe Express and Semrush Enterprise Solution products. Intercom may access personal data contained in customer-initiated support messages as well as email addresses, IP addresses, and other technical information.
  • AfterShip aftership.com Customer Support
  • AgencyAnalytics agencyanalytics.com In-app customer support and messaging platform.
  • Air air.inc Contact: DPO dataprotection@intercom.io DPA:; Customer Support
  • AirCall aircall.io
  • AIRSLATE airslate.com Customer Support & Messaging Platform
  • Akiflow akiflow.com Conversational support, customers onboarding
  • Ambassify ambassify.com
  • Anthropic anthropic.com Products: All Products except Claude for Government; User support
  • apiphani apiphani.io Customer support conversations
  • Apollo GraphQL apollographql.com
  • ArborXR arborxr.com Customer & Technical Support
  • Arcade arcade.software Business operations; Customer support messaging, ticketing, and account communications that may include customer contact details and support content.
  • Archie archieapp.co Customer support and chat
  • Ardoq ardoq.com Communication; Customer support
  • Asana asana.com Artificial intelligence chatbot for customer support
  • Asanify asanify.com Customer support chat and ticketing
  • Assembly joinassembly.com Customer support and ticketing
  • Atomicwork atomicwork.com Customer Service
  • Attio attio.com Bespoke Workspace Support
  • AudioCodes audiocodes.com Customer support for VoiceAI, Voca and Meeting Insights
  • AutoRFP.ai autorfp.ai AutoRFP.ai employs Intercom for streamlined customer support and communication.
  • awork awork.com Customer support, support communication, and important system messages
  • Badge trybadge.com Customer support
  • Barracuda Networks barracuda.com
  • Beebole beebole.com In-product support messenger and product notifications
  • Benevity benevity.com User Support
  • Bettermode bettermode.com Customer Support
  • BioRender biorender.com
  • Bites mybites.io In-product support and ticketing
  • Blended Teaching blended-teaching.com in-app support chat and help centre; Fin, Intercom's AI agent, answers support messages
  • Blissbook blissbook.com CRM & helpdesk
  • Blutui blutui.com Support platform
  • Bonusly bonus.ly Customer messaging
  • BoondManager boondmanager.com Customer support tool
  • Breakout getbreakout.ai Customer Service
  • BridgeAthletic bridgeathletic.com Customer Service Platform
  • BrightHire brighthire.com Messaging platform
  • BugHerd bugherd.com In-app customer communication platform
  • Cal.com cal.com
  • Calendly.com calendly.com Customer support enablement
  • Candu candu.ai Customer Support; Customer support tool providing in-app chat & the Candu support center.
  • Show next 50

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Intercom's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 major)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: 1 incident (1 major)Aug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 critical)Sep 4: 1 incident (1 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 minor)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: 1 incident (1 minor)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: 1 incident (1 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: 1 incident (1 minor)Oct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: 1 incident (1 minor)Oct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: 1 incident (1 major)Nov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 4 major or critical
  • 26 min typical time to resolve
  • 49 min longest major
BeganIncidentImpactLasted
Elevated errors and latencies in the European hosting region.major49 min
Slow Fin Proceduresminor23 min
Customer contact details showing up as "Redacted" in the Intercom Inboxminor12 min
Delays in processin Bulk Actions in the Inboxminor26 min
Issues with Fin for Salesforceminor5 h 27 min
Messenger Help Articles not displayingminor9 min
Fin intermittent failures responding to first conversation messagesminor38 min
Fin failures in Australia regioncritical11 min

Incidents per month

0 4 8 Apr 2026: 8 incidents (2 critical, 2 major, 4 minor) · partial: our history begins Apr 8 · typical time to resolve 3 h 28 min May 2026: 2 incidents (2 minor) · typical time to resolve 8 h 16 min Jun 2026: 6 incidents (2 major, 4 minor) · typical time to resolve 2 h 56 min Jul 2026: 2 incidents (2 minor) · typical time to resolve 23 min Aug 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 33 min Sep 2026: 4 incidents (1 critical, 3 minor) · typical time to resolve 38 min Oct 2026: 3 incidents (3 minor) · typical time to resolve 23 min Nov 2026: 1 incident (1 major) · typical time to resolve 49 min Apr 2026May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Intercom's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Intercom's subprocessorsCSV · Atom

278 reported incidents in the last 30 days, by 10 of the vendors Intercom lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Intercom was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
OpenAIElevated errors with image generation minor1 h 49 min
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
TwilioSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States minor21 h 36 min
TwilioSMS Delivery Delays from Twilio to Multiple Networks in India minor3 h 39 min

And 253 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Intercom's site

Intercom transparency rating

It updates with the rating.

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