Intercom
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 95 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Intercom's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/intercom"><img src="https://thirdpartyindex.com/badge/intercom.svg" alt="Intercom transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/intercom)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page incident.io | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Ably | Message delivery service; Message delivery service to support real-time delivery of messages via messenger products | USA, EU or Australia dependent upon customers selected region | |
| Amazon Web Services, Inc. | Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom; Hosting, storage and processing (including AI processing) of Customer Data | USA or EU dependent upon customer's selected region | |
| Anthropic, PBC | Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.; Provides large language model processing via APIs for customers using Intercom’s AI Products (USA). | USA | |
| Cartesia AI, Inc. | AI processing (text to speech); Provides AI Processing for Fin Voice AI Agent | USA or EU dependent upon customer's selected region | |
| Cloudflare, Inc. | Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services; Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland) | USA or EU dependent upon Customer's selected region | |
| Eleven Labs, Inc. | AI Processing (text to speech); Provides AI Processing (specifically text to speech) for Fin Voice AI Agent | USA or EU dependent upon customer's selected region | |
| Provides AI processing; Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU. | USA or EU dependent upon customer's selected region | ||
| Mailgun Technologies, LLC | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers | USA | |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time | USA | |
| Microsoft Corporation | AI processing; Provides EU hosted AI Products by utilizing Azure OpenAI Service | EU; USA or EU dependent upon customer's selected region | |
| OpenAI, L.L.C. | AI processing; OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity. | USA or EU dependent upon customer's selected region | |
| PlanetScale Inc. | Database storage and caching; PlanetScale is a fully-managed MySQL database platform, powered by Vitess | USA or EU dependent upon customer's selected region | |
| Snowflake Inc. | Data warehouse services and processing (including AI processing); Snowflake enables data storage, processing, and analytic solutions | USA or EU dependent upon customer's selected region | |
| Twilio, Inc. | SMS and Phone functionality; Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs. | USA |
Listed as a subprocessor by (106)
Purposes as each company states them.
15Five 15five.com
1Password 1password.com Customer Support
Abusix abusix.com Support Ticketing and Live Chat Support
Adobe adobe.com Intercom helps Adobe provide a platform for community-based support, where users can reach out to ask questions or address issues by supplying in-app messaging software to allow for the handling of complaints and issues raised by customers related to Frame.io and Adobe Express products. Intercom may access personal data contained in customer-initiated support messages as well as email addresses, IP addresses, and other technical information.
AfterShip aftership.com Customer Support
Alloy alloy.app Customer Support
Anthropic anthropic.com Products: All Products except Claude for Government; User support
Asana asana.com Artificial intelligence chatbot for customer support
Attio attio.com Bespoke Workspace Support
Barracuda Networks barracuda.com
BioRender biorender.com
BrightHire brighthire.com Messaging platform
Calendly.com calendly.com Customer support enablement
Candu candu.ai Customer Support; Customer support tool providing in-app chat & the Candu support center.
Chainloop chainloop.dev intercom.com
CircleCI circleci.com Customer support
Clay clay.com Customer support
Cloudinary cloudinary.com Customer Support
CoLab colabsoftware.com Customer Service Platform; Used to automate product tours during customer onboarding.
Coralogix coralogix.com Chat support
Culture Amp cultureamp.com Intercom has access to high level account information (i.e. account name and number of users) as well as high level information about administrators authenticated to the platform (i.e. name, email, last login time and last report reviewed). Intercom is used for in-app messaging and analytics within the Culture Amp platform. Culture Amp sends messages to administrators about product improvements and service status from time to time.
DataCamp datacamp.com Customer support; Tool used for in-application user support
Digicert digicert.com Manage support tickets, chatbot in-app messages
DoiT doit.com AI-powered customer support platform
Double doublehq.com Customer support and documentation
Dovetail dovetail.com Customer support requests; Used to allow Dovetail customers to raise and track support issues. Emails and screenshots are processed by Intercom
Drata drata.com [Drata and SafeBase] Intercom offers a customer messaging platform that helps manage customer support, engagement, and communication across multiple channels. These elements are used to manage and analyze customer interactions, ensuring efficient support and communication.
Dromo dromo.io Customer chat and communication management
Employment Hero employmenthero.com Customer support; Processing Activity: Take information/queries from customers, run it through Fin's AI Agent service, potentially also run a RAG against Zendesk's knowledge base, and then deflect or escalate the customer concerns. GDPR Transfer Mechanism: Standard Contractual Clauses
Feedly Threat Intelligence feedly.com Customer Support
Figma figma.com Customer service and technical support
Fillout fillout.com
Glean glean.com Cloud-based Customer Support Services
Groq groq.com Conversational relationship platform designed to create personal connections with customers.; Customer service / support
Hack The Box hackthebox.com Customer Support
Harness.io harness.io -- Customer Support and Engagement -- Customer Support
Identity Automation identityautomation.com Customer support case management
InEvent inevent.com Customer support channels via text, video or audio
InMotion Hosting inmotionhosting.com Facilitate sales and support requests
Instantly instantly.ai Customer support; Customer support messaging services
Jamf jamf.com Customer support case management
- Kalshi kalshi.com
Kaltura kaltura.com Chat bot support
Kickbox kickbox.com Chat support; Customer Support Platform
Kinsta® kinsta.com Customer support and communication
Linear linear.app Customer support
Livestorm livestorm.co
Lusha lusha.com Communication chat
MacStadium macstadium.com Integration with MacStadium support portal for customer engagement
Manus manus.im User support
Medallia medallia.com Application Connector for Support; Used for live chat support in Premier and Signature
Meltwater meltwater.com User engagement and outreach
Mistral mistral.ai Products: All Products; User support
Mixmax mixmax.com Support Services
MongoDB mongodb.com Chat Support
Motion usemotion.com Customer support & chat
NanoNets nanonets.com Customer support services
Nutshell nutshell.com Enables our email & chat support
OpenAI openai.com Customer support
Orderful orderful.com Customer support ticketing system
Otter Meeting Agent otter.ai Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool.
OverOps overops.com -- Customer Support and Engagement -- Customer Support
PagerDuty pagerduty.com Customer Support Services
- PandaDoc pandadoc.com Customer Support Platform, including AI Capabilities and Chatbot
PathFactory pathfactory.com Infrastructure
People.ai people.ai Processing operational customer data
Pipedrive pipedrive.com
Planhat planhat.com Customer support
Postscript postscript.io Customer Service
Qualified qualified.io
Reality Defender realitydefender.com
Restream restream.io Cloud-based Customer Support Services
Retool retool.com Third-party service provider of customer support tools
Rewardful rewardful.com Customer support; Human customer communication platform for messaging, support and engagement.
Riot tryriot.com Customer support; Customer support tool
Roadie roadie.io Messenger for business platforms that allows customers to communicate through their app
Rootly rootly.com In-app live chat and customer support
Semrush semrush.com
SendSafely explore.sendsafely.com Customer Support Chatbot
Sentry sentry.io Customer support and messaging services
Sigma sigmacomputing.com Support Chat in Sigma Product
Simplecast simplecast.com Real Time Support and Email Support
Snitcher snitcher.com
Spond spond.com
Sprout Social sproutsocial.com
Storylane storylane.io Customer Service
Superside superside.com
SurrealDB surrealdb.com Ticketing, Customer Support
Telnyx telnyx.com Management of customer communications and support via live chat and automated messaging; personal data processed could include names, email addresses, usage data, and content of communications.
Termly termly.io Provide Customer Service
Tines tines.com User database management, chatbot support
Toggl toggl.com Cloud-based customer support services
Totango totango.com In-app services including product promotional banners, product walk-throughs, and support chat
Tractian tractian.com Customer support; Support management
Tray.ai tray.ai Customer support - Only used if customers submit data via Intercom live chat
Twingate twingate.com Customer communications system
Upstash upstash.com
Userflow userflow.com
Vamp vamp.io Customer support
Vanta vanta.com Customer Support Tool; Support and account management
Vendr vendr.com Customer Support
WeTravel wetravel.com Customer support platform.
Workato workato.com Online chat
Zeplin zeplin.io Zeplin uses Intercom to facilitate communications with, maintain information about, and collect publicly available information about our customers and users.
Zuplo zuplo.com
insightsoftware insightsoftware.com In-app customer messaging and support chat communications)
Changes
None since tracking began.