Snapshot 21769
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "September",
"year": 2026
},
{
"incidents": [],
"name": "August",
"year": 2026
},
{
"incidents": [],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "June",
"year": 2026
},
{
"incidents": [],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "1b1vtpg04ryg",
"impact": "minor",
"message": "The issue has been resolved and all services are operating normally. If you are still experiencing any issues, please contact our support team.",
"name": "Service Disruption",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e05:23\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:03\u003c/var\u003e UTC"
},
{
"code": "1jjzpctxm0gn",
"impact": "maintenance",
"message": "All maintenance tasks were completed early, so closing the maintenance window now. Please contact support if you encounter any issues.",
"name": "[Scheduled] Scheduled Database Maintenance - Europe",
"timestamp": "Apr \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:56\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "wflffq07ctbs",
"impact": "maintenance",
"message": "Maintenance was completed early, we are closing the maintenance window now. Please contact support if you experience any issues.",
"name": "[Scheduled] Scheduled Database Maintenance - Australia",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e UTC"
},
{
"code": "ghnf7nt4nrmn",
"impact": "maintenance",
"message": "All maintenance tasks were completed, and monitoring shows the system working normally. We are closing this maintenance window early. Please contact support if you encounter any issues.",
"name": "[Scheduled] Scheduled Database Maintenance - Global",
"timestamp": "Mar \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:06\u003c/var\u003e UTC"
},
{
"code": "hxz4514rfchg",
"impact": "minor",
"message": "The Knowledge Base feature should now be working again. We believe the impact was limited to our own help.ortto.com instance and should not have impacted customer instances. Please contact support if you encounter any other issues.",
"name": "Knowledge Base Feature Outage (help.ortto.com)",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:43\u003c/var\u003e UTC"
},
{
"code": "j9s7pc9691x6",
"impact": "maintenance",
"message": "Closing maintenance window early. The platform seems stable. Please contact support if you have any further issues.",
"name": "[Scheduled] Scheduled Database Maintenance - Europe",
"timestamp": "Mar \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:51\u003c/var\u003e UTC"
},
{
"code": "xx932rcmssl3",
"impact": "maintenance",
"message": "Closing the maintenance window now. No issues have been observed. Please contact support if you have any questions or concerns.",
"name": "[Scheduled] Scheduled Database Maintenance - Australia",
"timestamp": "Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:02\u003c/var\u003e UTC"
},
{
"code": "xnw4t33hqqyj",
"impact": "maintenance",
"message": "Maintenance is complete, please contact [email protected] if you encounter any further issues.",
"name": "[Scheduled] Scheduled Database Maintenance - US",
"timestamp": "Feb \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:16\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "5cr1d0d5fgyy",
"impact": "minor",
"message": "We have released an update that resolves the issues affecting the Autopilot Journeys email editor and intermittent loading behavior. Resources have been reallocated, and performance has stabilized.\n\nAll functionality is now operating normally. We will continue to monitor closely to ensure continued stability. Thank you for your patience.",
"name": "Autopilot Journeys Web Application loading and email editor issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:35\u003c/var\u003e UTC"
},
{
"code": "hns4br37ks5x",
"impact": "minor",
"message": "The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.",
"name": "Intermittent loading issues on Autopilot Journey subcomponent",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:22\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e UTC"
},
{
"code": "371xdwmw2wh8",
"impact": "maintenance",
"message": "The scheduled maintenance for the Autopilot Journeys subcomponent has been completed, and the web application UI has been fully re-enabled.\n\nAt this time, we are considering the maintenance complete. We will continue to monitor the system to ensure ongoing stability and will provide updates if necessary.",
"name": "[Scheduled] Autopilot Journeys Web Application maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:52\u003c/var\u003e UTC"
},
{
"code": "7tny76vf92s6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Autopilot Journeys] - Smart Segment Degradation",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e21:40\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e UTC"
},
{
"code": "3wj70hfb2ls3",
"impact": "maintenance",
"message": "Marking the maintenance as completed. Please contact support if you experience any further issues.",
"name": "[Scheduled] Scheduled Database Maintenance - Global",
"timestamp": "Jan \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:57\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "1lwzjgl55p5t",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Partial Outage of Ortto Web Interface and API",
"timestamp": "Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e23:19\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e03:16\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "cy4k01q0d83z",
"impact": "maintenance",
"message": "We have finished the maintenance.",
"name": "[Scheduled] Possible service restarts due to maintenence",
"timestamp": "Oct \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:30\u003c/var\u003e - \u003cvar data-var='time'\u003e23:48\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}