Third Party Index

Ortto

ortto.com

Subprocessors

12 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services AWS provides the core cloud infrastructure that powers Ortto's platform, including compute, networking, and storage resources.; Cloud InfrastructureUnited States, European Union, Australia
ApiFlash ApiFlash generates visual previews of web pages and email content for display within the Ortto interface.; Web Page Screenshot RenderingUnited States
Beefree Beefree powers Ortto's drag-and-drop email editor and stores images uploaded by customers while building email templates.; Email Template Asset StorageUnited States, European Union, Australia
Canny Canny is used by Ortto to collect and manage product feedback and feature requests submitted by customers.; Product Feedback ManagementUnited States
ChartMogul ChartMogul processes Ortto's subscription and account-level data to provide internal visibility into revenue metrics such as MRR, churn, and customer lifetime value.; Revenue and Subscription AnalyticsEuropean Union
EHAWK E-Hawk is used by Ortto during the sign-up process to validate email addresses and assess the risk of incoming registrations, helping to detect fraudulent or invalid accounts before they are created. In doing so, E-Hawk processes personal data including email addresses and IP addresses submitted by prospective users.Sign-up Fraud and Risk Validation
Elastic Cloud Application Log Management; Elastic Cloud stores and indexes Ortto's application and system logs, supporting platform debugging, performance monitoring, and security auditing.United States, European Union, Australia
Google Cloud Platform Backup Storage; Google Cloud Platform is used exclusively by Ortto for backup storage, ensuring customer data can be restored in the event of data loss or a system failure.United States, European Union, Australia
MongoDB Atlas MongoDB Atlas is Ortto's primary database, storing customer profiles, activity histories, campaign configurations, and audience segments.; Primary Database StorageUnited States, European Union, Australia
Recurly Recurly manages Ortto's subscription billing lifecycle, including invoicing, payment processing, and renewals.; Subscription Billing and ManagementUnited States
SendGrid Email Delivery; SendGrid handles the delivery of all customer-facing emails sent through Ortto, including campaigns, automated journeys, and transactional messages.United States
Twilio SMS Delivery; Twilio provides the telecommunications infrastructure that powers Ortto's SMS messaging capabilities, routing messages through its global carrier network on Ortto's behalf.United States, European Union, Australia

Compliance

Certified
Says it complies with

Certifications as Ortto's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Service Disruptionminor20 h 40 min
Knowledge Base Feature Outage (help.ortto.com)minor1 h 43 min
Autopilot Journeys Web Application loading and email editor issuesminor6 h 40 min
Intermittent loading issues on Autopilot Journey subcomponentminor17 h 23 min
[Autopilot Journeys] - Smart Segment Degradationminor15 h 28 min
Partial Outage of Ortto Web Interface and APImajor3 h 57 min

Incidents per month

0 2 4 Oct 2025: 0 incidents Nov 2025: 0 incidents Dec 2025: 1 incident (1 major) · typical time to resolve 3 h 57 min Jan 2026: 3 incidents (3 minor) · typical time to resolve 15 h 28 min Feb 2026: 0 incidents Mar 2026: 1 incident (1 minor) · typical time to resolve 1 h 43 min Apr 2026: 1 incident (1 minor) · typical time to resolve 20 h 40 min May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated

As Ortto's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Ortto's site

Ortto transparency rating

It updates with the rating.

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