Snapshot 218452
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
},
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
},
{
"created_at": "2020-10-14T18:36:03.821Z",
"description": null,
"group_id": null,
"id": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"page_id": "xzf0m55pdss7",
"position": 3,
"showcase": false,
"start_date": "2020-09-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.274Z"
},
{
"created_at": "2020-10-10T00:15:31.686Z",
"description": null,
"group_id": null,
"id": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"page_id": "xzf0m55pdss7",
"position": 4,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.291Z"
},
{
"created_at": "2020-10-10T00:16:14.380Z",
"description": null,
"group_id": null,
"id": "j5r6c8bx2tv1",
"name": "On-Prem Licensing Server",
"page_id": "xzf0m55pdss7",
"position": 5,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-01-06T20:15:44.266Z"
},
{
"created_at": "2020-10-05T19:52:07.026Z",
"description": null,
"group_id": null,
"id": "9dczs79kzggn",
"name": "Developer Dashboard",
"page_id": "xzf0m55pdss7",
"position": 6,
"showcase": false,
"start_date": "2020-10-05T00:00:00.000Z",
"status": "operational",
"updated_at": "2022-08-16T22:51:21.081Z"
},
{
"created_at": "2022-06-15T17:54:25.782Z",
"description": null,
"group_id": null,
"id": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"page_id": "xzf0m55pdss7",
"position": 7,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.302Z"
},
{
"created_at": "2022-06-15T17:54:40.734Z",
"description": null,
"group_id": null,
"id": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"page_id": "xzf0m55pdss7",
"position": 8,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.317Z"
},
{
"created_at": "2024-05-09T20:43:01.067Z",
"description": null,
"group_id": null,
"id": "n85qxvfg79ys",
"name": "Language Identification API",
"page_id": "xzf0m55pdss7",
"position": 9,
"showcase": false,
"start_date": "2024-05-08T07:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.329Z"
},
{
"created_at": "2024-05-09T20:43:43.039Z",
"description": null,
"group_id": null,
"id": "9rzshsmlft6l",
"name": "Forced Alignment API",
"page_id": "xzf0m55pdss7",
"position": 10,
"showcase": false,
"start_date": "2024-05-08T07:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.343Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
}
],
"created_at": "2026-05-13T21:54:46.367Z",
"id": "3hlnnjcdn58t",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-05-13T22:19:31.824Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-13T22:19:31.824Z",
"id": "m6v0tc8q2swr",
"incident_id": "3hlnnjcdn58t",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-13T22:19:31.824Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue where streaming transcription sessions using multi-channel audio (stereo or more channels) are failing to return transcriptions. Sessions using standard single-channel audio (mono PCM16 at 16kHz) are not affected. Our team has identified the root cause and a fix is in progress",
"created_at": "2026-05-13T21:54:46.438Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-13T21:54:46.438Z",
"id": "zx2xc1mggfrn",
"incident_id": "3hlnnjcdn58t",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-13T21:54:46.438Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Streaming API Fails for Multi-channel Streams",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-13T22:19:31.824Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/yqswh7dt90x0",
"started_at": "2026-05-13T21:54:46.358Z",
"status": "resolved",
"updated_at": "2026-05-13T22:19:31.842Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
}
],
"created_at": "2026-04-16T17:37:12.000Z",
"id": "0ddvylpybclc",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-04-16T20:02:58.684Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-16T20:02:58.684Z",
"id": "m2cm58kblt74",
"incident_id": "0ddvylpybclc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-16T20:02:58.684Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-04-16T19:41:00.623Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-16T19:41:00.623Z",
"id": "wpjy8my7khgn",
"incident_id": "0ddvylpybclc",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-16T19:41:00.623Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-04-16T19:37:48.196Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-16T17:37:48.000Z",
"id": "734s15cxd66q",
"incident_id": "0ddvylpybclc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-16T19:39:03.608Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2026-04-16T19:37:12.811Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-04-16T17:37:12.000Z",
"id": "pl65h205b84g",
"incident_id": "0ddvylpybclc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-04-16T19:37:46.524Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-04-16T19:41:00.623Z",
"name": "The API returns a 400 Bad Request response when the forced_alignment option is enabled.",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-04-16T20:02:58.684Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/p5bmm991pq8p",
"started_at": "2026-04-16T17:37:12.000Z",
"status": "resolved",
"updated_at": "2026-04-16T20:02:58.700Z"
},
{
"components": [],
"created_at": "2024-07-10T21:15:00.000Z",
"id": "69ryb1gyhmrj",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "At 7/10/2024 9:15 PM PT there is a minor outage affecting a small percentage of non-English speech to text jobs that caused the jobs to fail and/or incurred a delay in the jobs' turn around times. All operations were resumed back to normal by 10:10 PM PT.",
"created_at": "2024-07-11T05:40:08.081Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-07-11T04:15:00.000Z",
"id": "0hk00hnlb99m",
"incident_id": "69ryb1gyhmrj",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-07-11T05:42:01.436Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Non-English Asynchronous Speech to Text API Minor Outage and Delay",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-07-11T04:15:00.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/k9cf64f49b40",
"started_at": "2024-07-11T04:15:00.000Z",
"status": "resolved",
"updated_at": "2024-07-11T05:42:01.493Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
},
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
},
{
"created_at": "2020-10-14T18:36:03.821Z",
"description": null,
"group_id": null,
"id": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"page_id": "xzf0m55pdss7",
"position": 3,
"showcase": false,
"start_date": "2020-09-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.274Z"
},
{
"created_at": "2020-10-10T00:15:31.686Z",
"description": null,
"group_id": null,
"id": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"page_id": "xzf0m55pdss7",
"position": 4,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.291Z"
},
{
"created_at": "2022-06-15T17:54:25.782Z",
"description": null,
"group_id": null,
"id": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"page_id": "xzf0m55pdss7",
"position": 7,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.302Z"
},
{
"created_at": "2022-06-15T17:54:40.734Z",
"description": null,
"group_id": null,
"id": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"page_id": "xzf0m55pdss7",
"position": 8,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.317Z"
},
{
"created_at": "2024-05-09T20:43:01.067Z",
"description": null,
"group_id": null,
"id": "n85qxvfg79ys",
"name": "Language Identification API",
"page_id": "xzf0m55pdss7",
"position": 9,
"showcase": false,
"start_date": "2024-05-08T07:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.329Z"
},
{
"created_at": "2024-05-09T20:43:43.039Z",
"description": null,
"group_id": null,
"id": "9rzshsmlft6l",
"name": "Forced Alignment API",
"page_id": "xzf0m55pdss7",
"position": 10,
"showcase": false,
"start_date": "2024-05-08T07:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.343Z"
}
],
"created_at": "2024-05-10T20:40:07.669Z",
"id": "2dhr4p1bsr2x",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "n85qxvfg79ys",
"name": "Language Identification API",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "9rzshsmlft6l",
"name": "Forced Alignment API",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2024-05-12T21:30:02.371Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-05-12T21:30:02.371Z",
"id": "4tt5j8x16zy0",
"incident_id": "2dhr4p1bsr2x",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-12T21:30:02.371Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "n85qxvfg79ys",
"name": "Language Identification API",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "9rzshsmlft6l",
"name": "Forced Alignment API",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2024-05-12T18:30:02.331Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-05-12T18:30:02.331Z",
"id": "59czwq343t7q",
"incident_id": "2dhr4p1bsr2x",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-12T18:30:02.331Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2024-05-12T17:30:02.748Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-05-12T17:30:02.748Z",
"id": "t4frw5572dyv",
"incident_id": "2dhr4p1bsr2x",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-12T17:30:02.748Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n85qxvfg79ys",
"name": "Language Identification API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9rzshsmlft6l",
"name": "Forced Alignment API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance at this time, no service interruption is expected.",
"created_at": "2024-05-10T20:40:07.723Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-05-10T20:40:07.723Z",
"id": "9pl8f0r1nj74",
"incident_id": "2dhr4p1bsr2x",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-10T20:40:07.723Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Planned Maintenance - No Interruption Expected",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-05-12T21:30:02.371Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2024-05-12T18:30:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2024-05-12T17:30:02.852Z",
"scheduled_until": "2024-05-12T21:30:00.000Z",
"shortlink": "https://stspg.io/bwkqyr50f2p4",
"started_at": "2024-05-10T20:40:07.660Z",
"status": "completed",
"updated_at": "2024-05-12T21:30:02.391Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
},
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
},
{
"created_at": "2020-10-14T18:36:03.821Z",
"description": null,
"group_id": null,
"id": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"page_id": "xzf0m55pdss7",
"position": 3,
"showcase": false,
"start_date": "2020-09-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.274Z"
},
{
"created_at": "2020-10-10T00:15:31.686Z",
"description": null,
"group_id": null,
"id": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"page_id": "xzf0m55pdss7",
"position": 4,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.291Z"
},
{
"created_at": "2022-06-15T17:54:25.782Z",
"description": null,
"group_id": null,
"id": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"page_id": "xzf0m55pdss7",
"position": 7,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.302Z"
},
{
"created_at": "2022-06-15T17:54:40.734Z",
"description": null,
"group_id": null,
"id": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"page_id": "xzf0m55pdss7",
"position": 8,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.317Z"
}
],
"created_at": "2023-06-09T17:46:05.511Z",
"id": "fyzrdx2xy43c",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved. A postmortem will be coming by EOD",
"created_at": "2023-06-09T18:23:39.045Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-09T18:15:39.000Z",
"id": "24ckm0kcwx8q",
"incident_id": "fyzrdx2xy43c",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-09T18:24:23.101Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2023-06-09T18:11:58.688Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-09T18:11:58.688Z",
"id": "rpcsll16fnx8",
"incident_id": "fyzrdx2xy43c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-09T18:11:58.688Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2023-06-09T18:09:44.849Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-09T18:09:44.849Z",
"id": "4h30fctpyh5p",
"incident_id": "fyzrdx2xy43c",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-09T18:09:44.849Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are experiencing network issues between our internal services. Issue is identified and investigation of a fix is ongoing",
"created_at": "2023-06-09T17:46:05.621Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-09T17:46:05.621Z",
"id": "7cnsldljn701",
"incident_id": "fyzrdx2xy43c",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-09T17:46:05.621Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-06-09T18:09:44.849Z",
"name": "Internal Connectivity Issues",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2023-06-09T18:15:39.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/yrplt083wxrn",
"started_at": "2023-06-09T18:23:39.000Z",
"status": "resolved",
"updated_at": "2023-06-09T18:24:23.150Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
},
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
},
{
"created_at": "2020-10-14T18:36:03.821Z",
"description": null,
"group_id": null,
"id": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"page_id": "xzf0m55pdss7",
"position": 3,
"showcase": false,
"start_date": "2020-09-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.274Z"
},
{
"created_at": "2020-10-10T00:15:31.686Z",
"description": null,
"group_id": null,
"id": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"page_id": "xzf0m55pdss7",
"position": 4,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.291Z"
},
{
"created_at": "2020-10-10T00:16:14.380Z",
"description": null,
"group_id": null,
"id": "j5r6c8bx2tv1",
"name": "On-Prem Licensing Server",
"page_id": "xzf0m55pdss7",
"position": 5,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-01-06T20:15:44.266Z"
},
{
"created_at": "2022-06-15T17:54:25.782Z",
"description": null,
"group_id": null,
"id": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"page_id": "xzf0m55pdss7",
"position": 7,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.302Z"
},
{
"created_at": "2022-06-15T17:54:40.734Z",
"description": null,
"group_id": null,
"id": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"page_id": "xzf0m55pdss7",
"position": 8,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.317Z"
}
],
"created_at": "2023-01-06T20:07:42.537Z",
"id": "hwckr7x872zp",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "j5r6c8bx2tv1",
"name": "On-Prem Licensing Server",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The event was momentary and lasted only for a small number of requests in a duration less than 30 seconds. It's unlikely that any customer has noticed a degradation in TaT for any service. Streaming API connections may have been terminated by the server or partial/final hypothesis delayed by up to a minute during the event. If users are following our guidance and buffering audio locally and attempting to reconnect to the server when a server side termination is initiated, impact to end users would have been minimal.\n\nWe are continuing to investigate the underlying cause to prevent any future disruptions such as these.",
"created_at": "2023-01-06T20:15:44.329Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-01-06T20:15:44.000Z",
"id": "lfnksn72kyvd",
"incident_id": "hwckr7x872zp",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-01-06T20:16:45.801Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "j5r6c8bx2tv1",
"name": "On-Prem Licensing Server",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2023-01-06T20:07:51.464Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-01-06T20:07:51.464Z",
"id": "0qb1y533sgzh",
"incident_id": "hwckr7x872zp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-01-06T20:07:51.464Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "j5r6c8bx2tv1",
"name": "On-Prem Licensing Server",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2023-01-06T20:07:42.656Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-01-06T20:07:42.656Z",
"id": "knfm7gtkshxm",
"incident_id": "hwckr7x872zp",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-01-06T20:07:42.656Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Internal DB connection issue",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2023-01-06T20:15:44.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/jb1b3h33yyz6",
"started_at": "2023-01-06T20:07:42.529Z",
"status": "resolved",
"updated_at": "2023-01-06T20:16:45.815Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
}
],
"created_at": "2022-09-28T18:02:31.980Z",
"id": "k4yd4pww0cmq",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "AWS is showing that the incident has been resolved. Our engineering team is continuing to monitor this situation, but we have observed improvements on transcription turn around times.",
"created_at": "2022-09-28T21:20:03.899Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-28T21:20:03.899Z",
"id": "ztq213jr4l2z",
"incident_id": "k4yd4pww0cmq",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-28T21:20:03.899Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified as an issue with AWS https://health.aws.amazon.com/health/status",
"created_at": "2022-09-28T19:18:28.813Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-28T19:18:28.000Z",
"id": "fm5wf1fxx1fg",
"incident_id": "k4yd4pww0cmq",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-28T19:18:54.885Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Issue is caused by AWS Service outage.\n\nhttps://health.aws.amazon.com/health/status",
"created_at": "2022-09-28T18:02:32.082Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-28T18:02:32.082Z",
"id": "v5tps2yf59h5",
"incident_id": "k4yd4pww0cmq",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-28T18:02:32.082Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Increased Turn Around Time for Non-English Async Speech to Text API",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-09-28T21:20:03.899Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/0l3jy42h1lnd",
"started_at": "2022-09-28T18:02:31.974Z",
"status": "resolved",
"updated_at": "2022-09-28T21:20:03.913Z"
},
{
"components": [
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
}
],
"created_at": "2022-09-27T18:47:30.807Z",
"id": "dv0n3bm1pzrs",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": [
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2022-09-27T20:01:18.306Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-27T20:01:18.306Z",
"id": "gz2r7czn48tt",
"incident_id": "dv0n3bm1pzrs",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-27T20:01:18.306Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2022-09-27T18:47:48.964Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-27T18:47:48.964Z",
"id": "ctjbq4dq0f9b",
"incident_id": "dv0n3bm1pzrs",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-27T18:47:48.964Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2022-09-27T18:47:30.894Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-27T18:47:30.894Z",
"id": "rcxw2gwfwdq8",
"incident_id": "dv0n3bm1pzrs",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-27T18:47:30.894Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Streaming API Connection Errors",
"page_id": "xzf0m55pdss7",
"postmortem_body": "We opened the incident out of an abundance of caution. Our automated systems fixed the issue before it reached any customers. No impact.",
"postmortem_body_last_updated_at": "2022-09-27T20:09:12.018Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2022-09-27T20:09:12.018Z",
"reminder_intervals": null,
"resolved_at": "2022-09-27T20:01:18.306Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/w7c34y6bk7cs",
"started_at": "2022-09-27T18:47:30.801Z",
"status": "resolved",
"updated_at": "2022-09-27T20:09:12.031Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
},
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
},
{
"created_at": "2022-06-15T17:54:25.782Z",
"description": null,
"group_id": null,
"id": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"page_id": "xzf0m55pdss7",
"position": 7,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.302Z"
},
{
"created_at": "2022-06-15T17:54:40.734Z",
"description": null,
"group_id": null,
"id": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"page_id": "xzf0m55pdss7",
"position": 8,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.317Z"
}
],
"created_at": "2022-09-20T20:40:44.999Z",
"id": "w4zhpchc44fq",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved and users should no longer be experiencing increased response times from our APIs.",
"created_at": "2022-09-21T01:18:37.661Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-21T01:18:37.661Z",
"id": "291f4012vjc0",
"incident_id": "w4zhpchc44fq",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-21T01:18:37.661Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2022-09-20T21:55:11.881Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-20T21:55:11.881Z",
"id": "5rb2qg0rlq28",
"incident_id": "w4zhpchc44fq",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-20T21:55:11.881Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2022-09-20T20:41:00.707Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-20T20:41:00.707Z",
"id": "1dj1d0bvjm03",
"incident_id": "w4zhpchc44fq",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-20T20:41:00.707Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2022-09-20T20:40:45.067Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-09-20T20:40:45.067Z",
"id": "2tq2lnd8kyl7",
"incident_id": "w4zhpchc44fq",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-09-20T20:40:45.067Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Increase in Response Times from API",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-09-21T01:18:37.661Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/spv8ss5m311k",
"started_at": "2022-09-20T20:40:44.994Z",
"status": "resolved",
"updated_at": "2022-09-21T01:18:37.680Z"
},
{
"components": [
{
"created_at": "2020-10-05T20:25:54.719Z",
"description": null,
"group_id": null,
"id": "cw3cbxbnz8bp",
"name": "Asynchronous Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 1,
"showcase": false,
"start_date": "2019-12-31T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-04-16T20:02:58.655Z"
},
{
"created_at": "2020-10-05T22:51:52.160Z",
"description": null,
"group_id": null,
"id": "8jg11jc29j1k",
"name": "Streaming Speech to Text API",
"page_id": "xzf0m55pdss7",
"position": 2,
"showcase": false,
"start_date": "2020-10-04T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-05-13T22:19:31.791Z"
},
{
"created_at": "2020-10-14T18:36:03.821Z",
"description": null,
"group_id": null,
"id": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"page_id": "xzf0m55pdss7",
"position": 3,
"showcase": false,
"start_date": "2020-09-30T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.274Z"
},
{
"created_at": "2020-10-10T00:15:31.686Z",
"description": null,
"group_id": null,
"id": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"page_id": "xzf0m55pdss7",
"position": 4,
"showcase": false,
"start_date": "2020-10-09T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.291Z"
},
{
"created_at": "2020-10-05T19:52:07.026Z",
"description": null,
"group_id": null,
"id": "9dczs79kzggn",
"name": "Developer Dashboard",
"page_id": "xzf0m55pdss7",
"position": 6,
"showcase": false,
"start_date": "2020-10-05T00:00:00.000Z",
"status": "operational",
"updated_at": "2022-08-16T22:51:21.081Z"
},
{
"created_at": "2022-06-15T17:54:25.782Z",
"description": null,
"group_id": null,
"id": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"page_id": "xzf0m55pdss7",
"position": 7,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.302Z"
},
{
"created_at": "2022-06-15T17:54:40.734Z",
"description": null,
"group_id": null,
"id": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"page_id": "xzf0m55pdss7",
"position": 8,
"showcase": false,
"start_date": "2022-06-14T00:00:00.000Z",
"status": "operational",
"updated_at": "2024-05-12T21:30:02.317Z"
}
],
"created_at": "2022-08-16T20:16:37.444Z",
"id": "hy713vtlzlx2",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.",
"created_at": "2022-08-17T19:18:55.828Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-17T19:18:55.828Z",
"id": "86yydsq4pm2v",
"incident_id": "hy713vtlzlx2",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-17T19:18:55.828Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Keeping the issue open for now as we continue to monitor, but most users should no longer be experiencing increased Streaming Speech-To-Text Partial and Final latency. We do observe occasional slow response times from AWS S3 and we have escalated with our hosting provider.",
"created_at": "2022-08-16T23:50:58.250Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-16T23:50:58.250Z",
"id": "dcs7hhlt5018",
"incident_id": "hy713vtlzlx2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-16T23:50:58.250Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2022-08-16T22:51:21.117Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-16T22:51:21.117Z",
"id": "0ryttyt1bxvy",
"incident_id": "hy713vtlzlx2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-16T22:51:21.117Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to monitor for any further issues.\n\nThe Async API issues have resolved.\n\nWe are seeing an improvement on the Streaming API, but users may experience an increase in streaming transcript turn around times.",
"created_at": "2022-08-16T21:42:46.149Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-16T21:42:46.000Z",
"id": "yqm9hpkpl6l7",
"incident_id": "hy713vtlzlx2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-16T22:07:43.067Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2022-08-16T20:53:53.042Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-16T20:53:53.042Z",
"id": "mq7nh7yd5bhh",
"incident_id": "hy713vtlzlx2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-16T20:53:53.042Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2022-08-16T20:23:44.021Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-16T20:23:44.021Z",
"id": "q9q0r2kycyw2",
"incident_id": "hy713vtlzlx2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-16T20:23:44.021Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9dczs79kzggn",
"name": "Developer Dashboard",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "cw3cbxbnz8bp",
"name": "Async API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8jg11jc29j1k",
"name": "Streaming API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "pkwcjh0q2c28",
"name": "Custom Vocabulary API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "9kzvtzbvg7vy",
"name": "RTMP Ingestion",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "8p2c5w1dg6m6",
"name": "Topic Extraction API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "mlt8xbcl5smf",
"name": "Sentiment Analysis API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2022-08-16T20:16:37.582Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-08-16T20:16:37.582Z",
"id": "stnssv19dz6l",
"incident_id": "hy713vtlzlx2",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-08-16T20:16:37.582Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2022-08-16T20:53:53.042Z",
"name": "Delay in Asynchronous Speech-To-Text, Insights APIs and Streaming API results",
"page_id": "xzf0m55pdss7",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-08-17T19:18:55.828Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ctqk8bky98vf",
"started_at": "2022-08-16T20:16:37.436Z",
"status": "resolved",
"updated_at": "2022-08-17T19:18:55.842Z"
}
],
"page": {
"id": "xzf0m55pdss7",
"name": "Rev AI",
"url": "https://status.rev.ai"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}