Snapshot 218455
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
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{
"created_at": "2026-09-17T14:32:04.283-04:00",
"description": "Relates to the availability and performance of the Venue manager (VMS) web application, accessed via sevenrooms.com",
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{
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"description": "Availability and performance of the SevenRooms OS application on supported iPad and iPhone devices",
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"description": "Availability and performance of the SevenRooms OS application on supported iPad and iPhone devices",
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"body": "Google Firebase has confirmed full recovery and have resolved the incident on their side\n\nImpact to our product was limited to 1:00-4:45 PM ET on October 21 and was minor: some updates took longer to appear across devices, but our automatic sync, which runs about every 30 seconds, caught anything missed, and the service stayed available throughout. Real-time updates in SevenRooms OS are operating normally and we verified stability on our end.",
"created_at": "2026-10-22T12:55:04.409-04:00",
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"body": "Real-time updates in SevenRooms OS have returned to normal, and venues should no longer be experiencing delays at this time.\n\nThe underlying incident with our third-party provider, Google Firebase, is not yet resolved, so some limited impact is possible until Google fully recovers. \n\nFor Google's latest status, please see https://status.firebase.google.com/incidents/9xsJMtCjjVuSHugHs8Zc",
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"body": "We're monitoring delayed real-time updates in SevenRooms OS (iOS) caused by an incident with a third-party provider, Google Firebase. \n\nFor Google's latest status, please see https://status.firebase.google.com/incidents/9xsJMtCjjVuSHugHs8Zc In the meantime, updates continue to sync automatically about every 30 seconds, so some changes may take a little longer to appear across devices. \n\nWe will update as Google shares new information.",
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"body": "This incident is resolved and SevenRooms is fully operational. A mitigation at 8:27 AM ET restored normal operation, and systems have remained stable since.",
"created_at": "2026-09-07T09:07:35.098-04:00",
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"body": "Service is returning to normal across SevenRooms. Our engineering team remains engaged and monitoring closely to confirm stability.",
"created_at": "2026-09-07T07:27:57.933-04:00",
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{
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"body": "Our engineering team is actively working to resolve the issue. We'll provide another update by 7:15 AM ET.",
"created_at": "2026-09-07T06:51:18.927-04:00",
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},
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"body": "Following the earlier recovery, some users may experience slowness accessing VMS and Widgets. Our engineering team is actively working to resolve the issue. We'll provide another update by 6:40 AM ET.",
"created_at": "2026-09-07T06:18:11.199-04:00",
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"body": "Service is recovering and SevenRooms is accessible again. Our engineering team is monitoring closely to confirm stability. We'll provide another update by 6:10 AM ET.",
"created_at": "2026-09-07T05:54:07.712-04:00",
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"body": "We're investigating a partial service outage preventing some venues and guests from accessing SevenRooms. Our engineering team is actively working to identify the cause. We'll provide another update by 5:40 AM ET.",
"created_at": "2026-09-07T05:24:15.125-04:00",
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"name": "SevenRooms Partial Outage Affecting VMS and Widgets",
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"name": "SEVENROOMS.COM - Reservation Management",
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}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-04T16:12:01.701-04:00",
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],
"body": "Error rates have returned to normal and our engineering team is continuing monitoring closely to confirm stability. If you're still experiencing any issues, please contact support@sevenrooms.com.",
"created_at": "2026-08-04T16:07:14.176-04:00",
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{
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],
"body": "We're investigating elevated errors and slowness affecting affecting our API, Booking, and Sync services. During this time, users may experience intermittent errors or latency when accessing these features.\n\nOur engineering team is actively investigating the root cause and working toward a resolution. We will provide further updates as soon as more information becomes available.",
"created_at": "2026-08-04T15:53:57.115-04:00",
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],
"body": "This incident has been resolved.",
"created_at": "2026-06-21T10:19:30.211-04:00",
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],
"body": "Google Cloud Support has communicated that the issue has been mitigated on their end, and we are seeing recovery across affected services. We will continue monitoring before confirming full resolution.",
"created_at": "2026-06-21T07:17:45.974-04:00",
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],
"body": "We continue to monitor the third-party cloud service disruption and are working with Google Cloud Support as they investigate.",
"created_at": "2026-06-21T06:06:05.309-04:00",
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"body": "We are in contact with Google Cloud Support Engineers regarding a regional cloud service disruption that is impacting a number of our application services.\n\nOur team is working with Google Cloud and monitoring the impact closely. At this time, some users may experience degraded performance or intermittent errors.\n\nWe will provide another update as soon as we have more information.",
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"description": "Relates to the availability and performance of the SevenRooms Reservations and Concierge APIs",
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}
],
"created_at": "2026-02-03T08:49:22.507-05:00",
"id": "jf29pv2zb773",
"impact": "major",
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],
"body": "This issue has been fully resolved, and all reservation widgets and services are now operating normally. We will continue to monitor performance throughout the day to ensure continued stability.",
"created_at": "2026-02-03T10:49:36.547-05:00",
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"body": "We have implemented a fix to address the connectivity issues and are seeing service stabilize across our infrastructure. Widgets and services should now be loading correctly for most venues.\n\nWe are continuing to monitor the situation closely to ensure full performance is maintained.",
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"body": "On November 18, 2025, between approximately 5:00 PM and 10:00 PM Eastern, some guests using our reservation widget experienced issues loading the payment form and completing card payments when processed via Stripe.\n\nStripe has confirmed and resolved an incident on their side that affected our Stripe-powered payment form in specific cases on our reservation widget. Our monitoring indicates that Stripe payments are now operating normally.",
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"body": "Earlier today, Oct 10, between approximately 12:00 and 1:10 pm ET, we experienced a partial disruption that caused intermittent errors or delays when loading availability time slots, affecting an estimated 1–10% of requests. Our engineers increased capacity and stabilized performance by 1:10 pm ET. \nWhile we expect continued stability from these changes, we have reprioritized a planned infrastructure upgrade on an accelerated timeline to increase capacity and reduce the chance of recurrence; we expect this work to complete within the next two weeks and will continue to monitor closely—no customer action is required.",
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"body": "This incident is resolved. Impact was limited to 2:00–2:15 PM ET. A mitigation at 2:15 PM ET restored normal operation, and systems have remained stable since.",
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