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Global Relay Search the Trust Center... Ctrl +K Quick links Website URL Quick links Website URL Badges SOC 2 Type II ISO 27001 GDPR CCPA Our Philosophy Global Relay is committed to safeguarding the confidentiality, integrity, and availability of customer data. We align our security program with ISO 27001 and SOC 2 standards. Our security strategy is closely tied to customer needs, contractual and legal requirements, and our business goals. As part of our security program, we aim to: Identify, assess, and contain risks Build credibility and trust with and customers and partners Deliver secure, reliable services that meet the stringent requirements of regulated industries like finance, insurance, and government Provide appropriate awareness of information security within Global Relay Continually improve security by reviewing and acting on customer feedback, audit results, test results, and other sources of information Our defense in depth measures include physical security, intrusion detection and prevention, redundant systems, data encryption, software security testing, 24x7 monitoring, and well-trained employees. Laurence Lafond Chief Information Security Officer Coming Soon Our team is continuously enhancing the Trust Portal to bring you greater transparency and confidence. New content and resources will be added here as they become available. Quick Summary One or more annual third-party audit(s) Has a formal mobile device management (MDM) program Annual third-party penetration testing Has a disaster recovery plan Has cyber insurance Will enter into a DPA Deletes customer data on request Has an API available Uses a centralized IAM solution (SSO) to manage employee access Has a status page Has a privacy policy Has an AI policy Documents & Knowledge Base FAQs Announcements Oct 29, 2026, 20:01 UTC Renewed Certificate of Insurance Now Available We are pleased to share that our renewed Certificate of Insurance (COI) is now available in the Trust Portal. You can directly access it here: https://trust.globalrelay.com/d/global-relay-certificate-of-insurance-coi/KF63ks?lng=en Oct 26, 2026, 22:48 UTC Renewed Certificate of Insurance Coming Soon Our Certificate of Insurance (COI) is being renewed for the 2026–2027 policy period. The updated certificate will be available in the Trust Portal by or before October 30, 2026. Oct 23, 2026, 16:03 UTC PHP2Shell Vulnerabilities (PHP: CVE-2026-109618, CVE-2026-109619 ) Global Relay’s investigation is ongoing. At this time, we have not identified any externally-facing exposure on Global Relay infrastructure. Our corporate website, which is hosted by a third-party provider, was patched immediately upon release of the PHP security updates. We confirm that Global Relay Archive services are not affected by PHP2SHELL as our services are not built on PHP. Hence, customer data is unaffected by this vulnerability. We will notify you promptly should our investigation reveal any new findings. Sep 24, 2026, 23:53 UTC New SOC 2 Reports We are pleased to share that our SOC 2 Type II reports for the period of May 1, 2025 – April 30, 2026 are now available on the Trust Portal. Aug 20, 2025, 12:55 UTC New SOC 2 Reports Global Relay SOC 2 reports for the period May 1, 2024, to April 30, 2025, are now available on the trust portal. Aug 2, 2025, 12:55 UTC SharePoint Vulnerability Global Relay does not use SharePoint and hence we are unaffected by this incident. Jul 20, 2024, 13:00 UTC CrowdStrike Outage Global Relay is closely following the ongoing worldwide outage situation caused by an issue with CrowdStrike cybersecurity software. We are not currently experiencing any impact to Global Relay services and will keep customers up to date if circumstances change. Jun 7, 2024, 13:00 UTC Snowflake Targeted Campaign Global Relay is aware of the cyberattack campaign targeting Snowflake customer accounts. Global Relay does not use Snowflake and isn't exposed to this campaign. Jan 23, 2024, 14:00 UTC Ivanti Vulnerabilities Global Relay is aware of CVE-2023-46805 and CVE-2024-21887, vulnerabilities affecting Ivanti Connect Secure and Ivanti Policy Secure. Global Relay doesn't use these Ivanti products and isn't affected by these vulnerabilities. Oct 28, 2023, 13:00 UTC Updated Certificate of Insurance An updated certificate of insurance (COI) is now available on the trust portal. The new COI covers the period October 27, 2023 to October 27, 2024. Oct 26, 2023, 13:00 UTC 2023 Business Continuity Exercise The 2023 business continuity exercise was conducted on October 4, 2023. A summary is now available on the trust portal. Oct 17, 2023, 13:00 UTC Confluence Data Center and Server Vulnerability Global Relay is aware of CVE-2023-22515, a broken access control vulnerability in Confluence Data Center and Server. Global Relay isn't affected by this vulnerability. Oct 17, 2023, 13:00 UTC WS_FTP Server Vulnerabilities Global Relay is aware of recently discovered vulnerabilities in WS_FTP Server (CVE-2023-42657 and CVE-2023-40044). Global Relay doesn't use WS_FTP Server and isn't affected by these vulnerabilities. Sep 8, 2023, 13:00 UTC 2023 Penetration Test Report Available The 2023 independent penetration test report is now available in the trust portal. Aug 29, 2023, 13:00 UTC Barracuda Email Security Gateway Vulnerability Global Relay is aware of CVE-2023-2868, a remote command injection vulnerability in the Barracuda Email Security Gateway appliance. Global Relay doesn't use Barracuda Email Security Gateway and isn't affected by this vulnerability. Aug 5, 2023, 13:00 UTC New SOC 2 Reports Available Global Relay SOC 2 reports for the period May 1, 2022 to April 30, 2023 are now available on the trust portal. Jul 26, 2023, 13:00 UTC Citrix ADC and Gateway Vulnerabilities Global Relay is aware of CVE-2023-3519, CVE-2023-3466, and CVE-2023-3467. We don't use Citrix NetScaler ADC or Gateway products and aren't affected by these vulnerabilities. Jun 23, 2023, 00:57 UTC MOVEit Transfer Vulnerability Global Relay is aware of CVE-2023-35708, a privilege escalation vulnerability in Progress Software's MOVEit Transfer product. Global Relay doesn't use MOVEit Transfer and is not affected by this vulnerability. What we offer Global Relay Archive Global Relay Archive is a SaaS solution for archiving, surveillance, and eDiscovery of ecomms, voice, files, and trade data. Configurable workspaces and workflows put data in the hands of the right people—from compliance officers, to legal counsel, to an employee looking for a critical email. Typical data access: Corporate communications (e.g. email, IM, social media, text messaging), corporate files (e.g. email attachments, Google Drive files), trade tickets (e.g. Refinitiv FX tickets), basic employee information (e.g. name, corporate email address, department) Global Relay App Global Relay App is a multi-channel messaging solution for compliant communications. Supported messaging channels include text (SMS/MMS), WhatsApp, voice calls, and instant messaging. All messages are preserved in Global Relay Archive for surveillance and eDiscovery. Typical data access: Corporate communications (e.g. text messaging, voice calls, WhatsApp messages, attachments), basic employee information (e.g. name, corporate email address, business phone number) Powered by Conveyor, the first end-to-end customer trust platform. Learn more