Snapshot 22188
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "w8k10ghnh2jz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Errors Merging Records in Axiom",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:26\u003c/var\u003e - \u003cvar data-var='time'\u003e18:16\u003c/var\u003e EDT"
},
{
"code": "9cvsvldqc298",
"impact": "none",
"message": "On Friday September 11, 2026 we discovered an issue causing LDAP authentication to fail. This issue is now resolved.",
"name": "Issue with LDAP Authentication",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:06\u003c/var\u003e - \u003cvar data-var='time'\u003e13:06\u003c/var\u003e EDT"
},
{
"code": "0q8fkkq6bmb2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue with Authentication for Subset of Users",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:23\u003c/var\u003e - \u003cvar data-var='time'\u003e12:46\u003c/var\u003e EDT"
},
{
"code": "hrmhr7bldyv6",
"impact": "major",
"message": "We've confirmed that the fix has resolved the login error for the Veracross Community.",
"name": "Single Sign-On to the Veracross Community",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:15\u003c/var\u003e - \u003cvar data-var='time'\u003e18:09\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "flggq1f3w1sy",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Accounting, Emails, and Files Outages",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e16:30\u003c/var\u003e - \u003cvar data-var='time'\u003e16:45\u003c/var\u003e EDT"
},
{
"code": "5f1718y4tbcv",
"impact": "none",
"message": "This incident has been resolved and each database is now displaying time correctly using the school's time zone.",
"name": "Issue with Time Display in Axiom",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - \u003cvar data-var='time'\u003e18:54\u003c/var\u003e EDT"
},
{
"code": "6r0x3mwrdmpr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue with Query Exports in Axiom",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:08\u003c/var\u003e - \u003cvar data-var='time'\u003e12:20\u003c/var\u003e EDT"
},
{
"code": "471b79rvnvc8",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Authentication outage for subset of users",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e19:39\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"
},
{
"code": "8bym2t3db4q8",
"impact": "minor",
"message": "This incident has been resolved. We apologize for the disruption.",
"name": "Data Importer Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - \u003cvar data-var='time'\u003e12:11\u003c/var\u003e EDT"
},
{
"code": "cm6zlzqfg6jd",
"impact": "minor",
"message": "We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status.",
"name": "Data Importer Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:14\u003c/var\u003e - \u003cvar data-var='time'\u003e13:27\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "xv2t80213ckg",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Issue Impacting Applications in AU",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e20:59\u003c/var\u003e - \u003cvar data-var='time'\u003e21:08\u003c/var\u003e EDT"
},
{
"code": "kg1xs51gncw1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - \u003cvar data-var='time'\u003e11:16\u003c/var\u003e EDT"
},
{
"code": "vghq1vsc8tgx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:40\u003c/var\u003e EDT"
},
{
"code": "bnk17x17hskd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:09\u003c/var\u003e EDT"
},
{
"code": "9rzw1r56p5dv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EDT"
},
{
"code": "xplcwcnkd3d3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled System Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:42\u003c/var\u003e EDT"
},
{
"code": "bdbwr7qk75dx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e - \u003cvar data-var='time'\u003e14:23\u003c/var\u003e EDT"
},
{
"code": "py0fxs25vpwx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue causing actions to be stuck in a pending state in Axiom",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e17:14\u003c/var\u003e - \u003cvar data-var='time'\u003e17:29\u003c/var\u003e EDT"
},
{
"code": "r5hx9vl1n01k",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:15\u003c/var\u003e - \u003cvar data-var='time'\u003e15:18\u003c/var\u003e EDT"
},
{
"code": "yc8hqrq56r10",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:45\u003c/var\u003e EDT"
},
{
"code": "bzpkd0mwnp89",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue making payments in portals",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:42\u003c/var\u003e EDT"
},
{
"code": "6rzn7g2sxkv3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:15\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "pkr1fr2grp4b",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Documents US Outage",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:38\u003c/var\u003e - \u003cvar data-var='time'\u003e18:26\u003c/var\u003e EDT"
},
{
"code": "3346rm9dxsnr",
"impact": "none",
"message": "Between Friday 12 June at 21:00 UTC and Saturday 13 June at 14:00 UTC EMEA and APAC users experienced errors when accessing Portals. We identified a misconfiguration in the backend and resolved the issue.",
"name": "Portals AU \u0026 EU Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e EDT"
},
{
"code": "1mztr0d2k8s5",
"impact": "none",
"message": "Syncs for our Ravenna Integration were failing due to the same issue impacting our Data Importer. That issue has been resolved and Ravenna syncs should once again complete successfully.",
"name": "Ravenna Sync Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:38\u003c/var\u003e - \u003cvar data-var='time'\u003e11:38\u003c/var\u003e EDT"
},
{
"code": "mm16n40m03zb",
"impact": "minor",
"message": "We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status. \n\nTo prevent inadvertent duplicate record imports in scenarios where users may have attempted the same import multiple times, imports that were stuck in pending status have been removed. Users should complete a new import process for any prior attempts that had been stuck.",
"name": "Data Importer Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e10:04\u003c/var\u003e - \u003cvar data-var='time'\u003e11:33\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "bhwchs84wqkb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance for core database system",
"timestamp": "May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:41\u003c/var\u003e EDT"
},
{
"code": "dkqmknhg2s83",
"impact": "none",
"message": "On May 2, some users on US Platform Groups experienced intermittent errors when logging in due to issues in a portion of the authentication service. Users already logged in were not impacted. The issue has been resolved, and preventative improvements are underway.",
"name": "Intermittent Login Errors for US Platform Groups",
"timestamp": "May \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:00\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "ggp0gd3tpp4k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Performance for Subset of Users in Axiom",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:43\u003c/var\u003e - \u003cvar data-var='time'\u003e10:22\u003c/var\u003e EDT"
},
{
"code": "9dmjtxjyz0jd",
"impact": "minor",
"message": "After monitoring for several hours, we can confirm that all systems are now operating normally.\n\nBetween 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal.\nWe apologize for the disruption and appreciate your patience.",
"name": "Issue Impacting Portals and Composer for Subset of Users",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:24\u003c/var\u003e - \u003cvar data-var='time'\u003e15:16\u003c/var\u003e EDT"
},
{
"code": "98xk2brj98mb",
"impact": "none",
"message": "Between 3:35 PM ET and 3:55 PM ET, a subset of users experienced errors when accessing Portals in the US. We identified an issue with a software update being performed and resolved the issue.",
"name": "Portals outage for subset of users",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
},
{
"code": "tmqn4rdm3n7w",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency maintenance for database systems",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e06:40\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "7l3bx9zf06xt",
"impact": "major",
"message": "After monitoring performance since the emergency maintenance was completed this afternoon, we can confirm that system performance has stabilized. Additionally, we sent an email update to designated school contacts at each school to provide a more comprehensive update regarding this incident.",
"name": "Issue impacting multiple Veracross platforms for subset of users",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e08:51\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e17:58\u003c/var\u003e EDT"
},
{
"code": "vdc84qx926f2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency maintenance for database systems",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e21:05\u003c/var\u003e - \u003cvar data-var='time'\u003e23:05\u003c/var\u003e EDT"
},
{
"code": "6ch2hb50846l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Planned Infrastructure Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:47\u003c/var\u003e EDT"
},
{
"code": "b7dzyytyl3rs",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency maintenance for database systems",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e01:46\u003c/var\u003e EST"
},
{
"code": "dfnpvy41nkpz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue with downloading PDF checks",
"timestamp": "Mar \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e13:59\u003c/var\u003e - \u003cvar data-var='time'\u003e15:24\u003c/var\u003e EST"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "856lmd628zns",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Veracross Community AI Service Assistant Currently Unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:50\u003c/var\u003e EST"
},
{
"code": "jfzdjv20pxll",
"impact": "minor",
"message": "We have resolved the intermittent availability issues some users experienced earlier in the week. Please refer to the forthcoming email to school point people for more details about specific work done to resolve this issue. Thank you for your patience.",
"name": "Degraded System Performance Impacting Subset of Users",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e14:32\u003c/var\u003e EST"
},
{
"code": "r577xcsk5ttq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Targeted emergency maintenance for subset of database system",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:53\u003c/var\u003e EST"
},
{
"code": "q303vhxmh1sx",
"impact": "minor",
"message": "This issue has been resolved, but we continue to closely monitor system performance.",
"name": "Issue Impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for Subset of Users",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:34\u003c/var\u003e - \u003cvar data-var='time'\u003e17:08\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "64k1v23pw9vf",
"impact": "minor",
"message": "As communicated to school point people in today’s email from our CTO, the scope of this issue is now limited to workspace functionality. Further updates about workspace availability will be published directly within Axiom, providing greater visibility for impacted users. Please refer to our CTO update for more details, and thank you for your patience as we’ve worked to address this issue.",
"name": "Axiom Degraded Performance",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e18:43\u003c/var\u003e EST"
},
{
"code": "1h505s2pmsdp",
"impact": "minor",
"message": "The issue impacting Behavior \u0026amp; Comments records has been fully resolved. After further investigation, we determined that Student Logistics Requests were not impacted by this issue and have updated the title of this incident accordingly.",
"name": "Issues with Behavior \u0026 Comments Records for a Subset of Users",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EST"
},
{
"code": "vlgj6dpj79kl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue Impacting Person Detail Screens",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:47\u003c/var\u003e - \u003cvar data-var='time'\u003e13:12\u003c/var\u003e EST"
},
{
"code": "fsgjqbpjlh5m",
"impact": "critical",
"message": "We have been carefully monitoring the system today and it has remained stable with the improvements made this week, and are therefore marking this issue as resolved. \n\nThe issue stemmed from a problem in loading Workspaces for users, which show up in a few places (such as the Workspaces tab, search results, and when saving a query). Because this is a frequent operation in the system, the issue had the side effect of impacting general Axiom performance. We disabled this feature in order to keep the rest of the system available, deployed several improvements, and then re-enabled it, resulting in a stable experience.",
"name": "Axiom and Accounting Axiom Degraded Performance",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:06\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e EST"
},
{
"code": "4sxm07t6l6lm",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Emergency maintenance for database system",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:27\u003c/var\u003e - \u003cvar data-var='time'\u003e16:51\u003c/var\u003e EST"
},
{
"code": "zxymml077vh2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled System Maintenance",
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}
],
"name": "January",
"year": 2026
}
],
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"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-05:00",
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{
"incidents": [],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "z5b9vbqw46zz",
"impact": "minor",
"message": "After monitoring this issue closely, we have confirmed that this incident has been resolved. We apologize for the inconvenience this issue has caused.",
"name": "Investigating Authentication Issues for Subset of Users",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e11:12\u003c/var\u003e - \u003cvar data-var='time'\u003e13:06\u003c/var\u003e EST"
},
{
"code": "999qymtsw4nv",
"impact": "minor",
"message": "This incident has been resolved. Please note that any payments that failed will not be automatically retried/reprocessed and will need to be resubmitted by the payer. We apologize for this disruption and thank you for your patience.",
"name": "Degradation to BlueSnap Payment Processing Services",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - \u003cvar data-var='time'\u003e14:40\u003c/var\u003e EST"
},
{
"code": "m3rcqkb7rdsd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Axiom and Portals Degraded Performance",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:37\u003c/var\u003e - \u003cvar data-var='time'\u003e16:30\u003c/var\u003e EST"
},
{
"code": "6dndmnwlrcdj",
"impact": "none",
"message": "An issue occurred today around 10:50 am EST that caused degraded performance for Axiom. This issue has been resolved.",
"name": "Axiom Degraded Performance",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EST"
}
],
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"year": 2025
},
{
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{
"code": "n1c6nn89x411",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue with MFA Verification Emails",
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},
{
"code": "j054r7p7b1b1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Email Delivery Delays for a Subset of Customers",
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},
{
"code": "www51165sz20",
"impact": "none",
"message": "At approximately 3:30 AM EDT we were made aware of issues with the availability of our Data API due to an ongoing issue at our cloud provider. We are monitoring the situation and will provide further updates as we are able.",
"name": "Issue Impacting Availability of the Data API",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e EDT"
},
{
"code": "c0s3h6ppjn54",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled System Maintenance",
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},
{
"code": "mxwg8rm83c2j",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency maintenance for database system",
"timestamp": "Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}