Snapshot 222126
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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{
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}
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"body": "The Reco platform is fully operational.\n\nWorkarounds were put in place while the upstream provider returns to full capacity.\nData ingestion pipeline is running and clearing up queued items\nSome integrations might still present errors as different upstream providers make a full recovery.",
"created_at": "2025-10-21T08:02:42.644Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-21T08:02:42.644Z",
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"status": "resolved",
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"updated_at": "2025-10-21T08:02:42.644Z",
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{
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},
{
"code": "kyqrprpmh2j8",
"name": "Portal",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "As their recovery efforts continue, UI errors in Reco platform should stop appearing.\n\nData ingestion is still delayed.",
"created_at": "2025-10-20T22:26:04.615Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T22:26:04.615Z",
"id": "hntkr4x34vfk",
"incident_id": "xbsfpv8klgzh",
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"updated_at": "2025-10-20T22:26:04.615Z",
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},
{
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{
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{
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}
],
"body": "The service provider updated that they are continuing their recovery efforts.",
"created_at": "2025-10-20T21:06:53.278Z",
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{
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{
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"old_status": "partial_outage"
}
],
"body": "Our upstream service provider is starting to recover.\n\nSome UI issues, such as blank pages, are still possible but should be temporary.\n\nData ingestion could be slightly delayed.",
"created_at": "2025-10-20T19:23:47.750Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T19:23:47.750Z",
"id": "5r8802j812q8",
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"updated_at": "2025-10-20T19:23:47.750Z",
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},
{
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{
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"name": "Portal",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Reco platform UI is currently unavailable to US customers due to an upstream provider recovering from the AWS outage.\n\nAfter logging to the platform, you may experience a blank page.\n\nData ingestion, event processing, alerting and automations are working as usual and are not impacted.",
"created_at": "2025-10-20T19:12:06.429Z",
"custom_tweet": null,
"deliver_notifications": false,
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"id": "4zb4fwqqtxy1",
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"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T19:12:06.429Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-20T19:12:06.429Z",
"name": "UI display issues",
"page_id": "dxmk9ds214cc",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-21T08:02:42.644Z",
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{
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"updated_at": "2026-10-13T07:30:07.332Z"
}
],
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"id": "6lzh6fg34n46",
"impact": "minor",
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{
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"name": "Authentication",
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}
],
"body": "This incident has been resolved.",
"created_at": "2025-10-20T19:01:53.970Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T19:01:53.970Z",
"id": "8pmqwjggn6xp",
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"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T19:01:53.970Z",
"wants_twitter_update": false
},
{
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{
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"name": "Authentication",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are again observing intermittent issues authenticating to the Reco platform using social, SSO and OTP logins.\n\nThis is caused by the AWS outage impacting global identity management providers and we're waiting for their updates.",
"created_at": "2025-10-20T18:09:30.273Z",
"custom_tweet": null,
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"updated_at": "2025-10-20T18:09:30.273Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-20T18:09:30.273Z",
"name": "Authentication delay and errors - continued",
"page_id": "dxmk9ds214cc",
"postmortem_body": null,
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"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
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"postmortem_published_at": null,
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"resolved_at": "2025-10-20T19:01:53.970Z",
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},
{
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"created_at": "2025-10-20T07:00:00.000Z",
"id": "74d3pf4d25bt",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
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"body": "The AWS outage impacted some of our upstream service providers, resulting in delayed or failed login attempts to the Reco platform.\n\nOnce AWS recovered, so did our service providers and the login issue was resolved automatically.",
"created_at": "2025-10-20T13:55:40.488Z",
"custom_tweet": null,
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"id": "lz3yr807svrn",
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"updated_at": "2025-10-20T13:59:04.441Z",
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}
],
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"name": "Authentication delay and errors",
"page_id": "dxmk9ds214cc",
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}
],
"page": {
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"name": "Reco",
"url": "https://status.reco.ai"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}