Snapshot 222131
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"rdzzw41v21b4",
"qch8fqxffdps",
"mvhm8nw6d19l",
"rt0wkflvp4jb",
"sn9sg35286vz"
],
"created_at": "2020-07-29T10:33:28.230Z",
"description": null,
"group_id": null,
"id": "xx992tl5hvwn",
"name": "Cron To Go",
"page_id": "k0r92gxvnwz6",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2020-07-29T15:47:32.203Z"
},
{
"components": [
"jpkgm2yktbrq",
"sblxh4817rks",
"vd6sppjgghny",
"myr1mvb6f302",
"0s5yvzwsn6wz",
"jvl35s6lbvyh",
"t11b9q8frg4b"
],
"created_at": "2020-07-29T10:31:22.133Z",
"description": null,
"group_id": null,
"id": "fr0d4wwyprfc",
"name": "SFTP To Go",
"page_id": "k0r92gxvnwz6",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2020-07-29T10:31:51.318Z"
},
{
"components": [
"lp6x9lbxjvkm",
"vfqmhrkrn8ym",
"l2xktqslw6m2",
"4dcnbdl31kdf",
"kr4bwr141jff",
"fqj5557ddlj4",
"cx3y52cmzlkc"
],
"created_at": "2020-07-29T10:52:50.699Z",
"description": null,
"group_id": null,
"id": "9f9xbdd9gw8c",
"name": "Activity To Go",
"page_id": "k0r92gxvnwz6",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2020-07-29T15:47:32.223Z"
},
{
"components": [
"lcjq964d9812",
"316cs9xrrwqm",
"cgcwbtjwg4b2",
"d82gyp86tv1z"
],
"created_at": "2021-06-14T22:17:03.227Z",
"description": null,
"group_id": null,
"id": "tx4bd33559kz",
"name": "Mailer To Go",
"page_id": "k0r92gxvnwz6",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2021-06-14T22:17:14.451Z"
},
{
"components": [
"gx8zmyqvcxx5",
"1ghfl21wx32j"
],
"created_at": "2024-02-18T15:28:57.861Z",
"description": null,
"group_id": null,
"id": "gw52psfvyqrz",
"name": "Addons.io",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-02-18T15:28:57.861Z"
},
{
"components": [
"tmw8dzhbkl4x"
],
"created_at": "2024-02-18T15:29:35.270Z",
"description": null,
"group_id": null,
"id": "wy00z7hc0zq5",
"name": "Sundae",
"page_id": "k0r92gxvnwz6",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-02-18T15:29:35.270Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2020-07-29T10:35:09.833Z",
"description": "Requests for SFTP To Go APIs",
"group_id": "fr0d4wwyprfc",
"id": "vd6sppjgghny",
"name": "API Requests",
"page_id": "k0r92gxvnwz6",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-17T14:57:53.741Z"
}
],
"created_at": "2026-08-17T10:34:39.927Z",
"id": "bptdsrqm2ytd",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-17T14:57:53.769Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T14:57:53.769Z",
"id": "lxvhtvm6gbyr",
"incident_id": "bptdsrqm2ytd",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T14:57:53.769Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-08-17T12:14:40.957Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T12:14:40.957Z",
"id": "yf7yhmb00c97",
"incident_id": "bptdsrqm2ytd",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T12:14:40.957Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "A fix has been implemented and we are monitoring the issue.",
"created_at": "2026-08-17T10:34:40.065Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-17T10:34:40.000Z",
"id": "qc15c2jty6kl",
"incident_id": "bptdsrqm2ytd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-17T12:14:37.121Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-17T12:14:40.957Z",
"name": "We Are Currently Having Infrastructure Issues Affecting Our Performance",
"page_id": "k0r92gxvnwz6",
"postmortem_body": "## What happened\n\nA platform update released on the afternoon of 16 August introduced two faults. One stopped our services reusing internal connections, so under load a share of requests failed. The other stopped the background process that finishes writing activity records.\n\nThe service stayed available and most requests succeeded, but a meaningful number did not — and our systems reported those failures in a way that made them harder to detect than they should have been.\n\n## What you may have experienced\n\n* Being told your **sign-in details were incorrect**, or that **single sign-on was not enabled**, when neither was true\n* Intermittent errors, or actions that failed without a clear reason\n* **Webhook notifications that were never sent** for some file activity\n* Automations that did not run\n* **Activity log entries missing or incomplete**, and last-login times not updating\n\nRetrying generally worked. The webhook and activity-log items are the exceptions.\n\n## Your data\n\n**No files were lost, altered, or exposed**, and **no unauthorized access occurred** — where the fault touched access decisions it refused legitimate requests; it never granted access to anyone. Transfers themselves were unaffected: what could go missing was the notification about a file, not the file.\n\n**Webhooks.** For some file activity no notification was created, so your endpoint was never called. These are not retried automatically. A minority of organizations that use webhooks were affected, and for most of them a minority of events.\n\nWe can identify which files this affected for your organization specifically, from storage records that are independent of the fault. If you rely on webhooks, contact support and we will send you the list — full paths and file sizes — so the events can be reconciled or replayed on your side.\n\n**Activity logs.** Two things happened. Most entries were written but left incomplete — the location and device detail added after the fact is missing. That has now been fully restored, because it derives from information the entries still hold. Last-login times and login counts, however, cannot be reliably restated.\n\nSeparately, **a substantial number of entries were not recorded at all** — a significant share of the activity in that window, concentrated in connection and authentication records. We can tell you the exact figure for your organization.\n\n**We are restoring these too.** The underlying activity was captured in our infrastructure logs independently of the fault, so the great majority of the missing entries can be rebuilt from their original source rather than reconstructed or estimated. That work is underway and we expect it to complete within the next few days. Restored entries will be marked internally as recovered after the fact, and will carry both their original event time and the time they were rebuilt, so the record stays transparent about what happened.\n\nA small remainder — administrative actions taken through the web app — has no independent source and cannot be recovered. That is a genuine gap.\n\nIf you are subject to an audit covering this period, contact us before relying on the log for it, and we will tell you exactly what is covered, what is being restored, and what is not.\n\n## What we have done\n\nBoth faults are fixed and live in production. The missing detail on existing entries has been fully restored. Rebuilding the entries that were never recorded is underway and expected to complete within the next few days.\n\n## What we are changing\n\n* **Temporary failures will be reported as failures.** Some internal errors were reported as though the thing being looked up did not exist — which is why a sign-in problem surfaced as \"incorrect credentials\", and why our alerting did not fire early enough.\n* **Alerting on this class of fault**, so a background process that stops producing output is caught in minutes rather than hours.\n* **Pre-release verification extended** to cover faults that only appear against real infrastructure under load, which is why our automated tests missed both.\n\n## Questions\n\nIf you require specific details regarding your organization's impact, please contact support and reference this incident.",
"postmortem_body_last_updated_at": "2026-08-18T08:13:49.782Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-08-18T08:13:49.782Z",
"reminder_intervals": null,
"resolved_at": "2026-08-17T14:57:53.769Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/1g3gd6ls311d",
"started_at": "2026-08-17T10:34:39.916Z",
"status": "resolved",
"updated_at": "2026-08-18T08:13:49.802Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:38:30.498Z",
"description": "Performance of Heroku associated operations",
"group_id": "xx992tl5hvwn",
"id": "sn9sg35286vz",
"name": "Heroku",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-29T13:47:22.194Z"
}
],
"created_at": "2025-12-29T11:52:10.451Z",
"id": "04xbb6cj747k",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-12-29T13:47:22.232Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-29T13:47:22.232Z",
"id": "wns8kpnzf43s",
"incident_id": "04xbb6cj747k",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-29T13:47:22.232Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-12-29T13:00:17.772Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-29T13:00:17.772Z",
"id": "p7ygcjhr199r",
"incident_id": "04xbb6cj747k",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-29T13:00:17.772Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "partial_outage",
"old_status": "major_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2025-12-29T11:55:26.964Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-29T11:55:26.964Z",
"id": "nqrf7ppdmzyw",
"incident_id": "04xbb6cj747k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-29T11:55:26.964Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-12-29T11:52:10.538Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-29T11:52:10.538Z",
"id": "2gxs66pw6n8p",
"incident_id": "04xbb6cj747k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-29T11:52:10.538Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Cron To Go's jobs are stuck on running state",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-12-29T13:47:22.232Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3gg77stlt4gy",
"started_at": "2025-12-29T11:52:10.444Z",
"status": "resolved",
"updated_at": "2025-12-29T13:47:22.251Z"
},
{
"components": [
{
"created_at": "2022-06-26T08:00:31.430Z",
"description": "SFTP / FTPS protocols",
"group_id": "fr0d4wwyprfc",
"id": "myr1mvb6f302",
"name": "SFTP / FTPS",
"page_id": "k0r92gxvnwz6",
"position": 4,
"showcase": true,
"start_date": "2021-08-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-12-16T05:32:37.015Z"
}
],
"created_at": "2025-12-15T14:45:53.461Z",
"id": "10wsbkzld3xz",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Earlier today, one of our US-based SFTP / FTPS servers (sparkling-water-50295.sftptogo.com) experienced a very high volume of active connections, which led to throttling errors for a limited number of clients attempting to connect.\n\nWe have resolved the issue, and full connectivity and functionality have been restored. The root cause was determined to be an overload of concurrent connections on the affected server.\n\nWe continue to monitor the server closely to ensure stability and prevent recurrence. No further impact is observed at this time.\n\nThank you for your patience. If you're still experiencing any issues, please don't hesitate to contact our support team.",
"created_at": "2025-12-16T05:32:37.043Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-16T05:32:37.043Z",
"id": "lxbn6hz4f3j2",
"incident_id": "10wsbkzld3xz",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-16T05:32:37.043Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2025-12-15T17:05:31.501Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-15T17:05:31.501Z",
"id": "0jjdkjl0dv4l",
"incident_id": "10wsbkzld3xz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-15T17:05:31.501Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2025-12-15T15:48:25.873Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-15T15:48:25.873Z",
"id": "pz5w90hv811f",
"incident_id": "10wsbkzld3xz",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-15T15:48:25.873Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "sblxh4817rks",
"name": "SFTP To Go - Web Portal",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2025-12-15T15:04:41.446Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-15T15:04:41.446Z",
"id": "t989vp39cn1t",
"incident_id": "10wsbkzld3xz",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-15T15:04:41.446Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-12-15T14:45:53.540Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-15T14:45:53.540Z",
"id": "sfcn50zcbrpq",
"incident_id": "10wsbkzld3xz",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-15T14:45:53.540Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Intermittent connection problems with server host sparkling-water-50295.sftptogo.com",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-12-16T05:32:37.043Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/107js5t1ccx9",
"started_at": "2025-12-15T14:45:53.454Z",
"status": "resolved",
"updated_at": "2025-12-16T05:32:37.057Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:31:22.141Z",
"description": null,
"group_id": "fr0d4wwyprfc",
"id": "jpkgm2yktbrq",
"name": "Web Interface",
"page_id": "k0r92gxvnwz6",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-16T08:10:41.703Z"
},
{
"created_at": "2022-06-26T08:00:31.430Z",
"description": "SFTP / FTPS protocols",
"group_id": "fr0d4wwyprfc",
"id": "myr1mvb6f302",
"name": "SFTP / FTPS",
"page_id": "k0r92gxvnwz6",
"position": 4,
"showcase": true,
"start_date": "2021-08-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-12-16T05:32:37.015Z"
},
{
"created_at": "2020-07-29T10:38:30.498Z",
"description": "Performance of Heroku associated operations",
"group_id": "xx992tl5hvwn",
"id": "sn9sg35286vz",
"name": "Heroku",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-29T13:47:22.194Z"
}
],
"created_at": "2025-10-20T10:35:47.109Z",
"id": "khz597dnbhmp",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "Our services were impacted by the large event of our cloud provider. \n\nThe incident would have caused varying types of degradation of our services - inability to log in to our dashboard, increased error rates in API calls, high latency, and other services, integrations and channels not working. During this incident, our Engineering teams worked to work through all processing back logs and rebalance the service through other available regions.\n\nThis incident is now resolved, and all services are now working as expected.",
"created_at": "2025-10-20T22:40:53.384Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T22:40:53.384Z",
"id": "0g3zvtsy6mxh",
"incident_id": "khz597dnbhmp",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T22:40:53.384Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Please use this server host name to connect summer-wind-35319.sftptogo.com. This server name is very secure and many FTP clients that lack the newest security algorithms will not be able to connect to it. Due to AWS's incident the following components are still impacted, SFTP To Go's audit logs and SSO authentication and Cron To Go's processing engine. Support chat is lagging so new tickets are slow to get a response.",
"created_at": "2025-10-20T18:11:38.010Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T18:11:38.000Z",
"id": "lj70mxqtz95z",
"incident_id": "khz597dnbhmp",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T19:29:51.547Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Due to AWS's incident the following components are still impacted, SFTP To Go's audit logs and SSO authentication and Cron To Go's processing engine. Support chat is lagging so new tickets are slow to get a response.",
"created_at": "2025-10-20T17:02:31.535Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T17:02:31.000Z",
"id": "1bt0gpz52h2f",
"incident_id": "khz597dnbhmp",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T17:12:41.919Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2025-10-20T10:53:27.714Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-10-20T10:53:27.714Z",
"id": "hvtfrxgvwz6t",
"incident_id": "khz597dnbhmp",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T10:53:27.714Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Due to AWS's incident the following components are still impacted, SFTP To Go's audit logs and Cron To Go's processing engine",
"created_at": "2025-10-20T10:35:47.158Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-10-20T10:35:47.158Z",
"id": "hhwp42ltl4pc",
"incident_id": "khz597dnbhmp",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-10-20T10:35:47.158Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-10-20T10:35:47.158Z",
"name": "Due to AWS's incident some components are still impacted",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-10-20T22:40:53.384Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/b0nkhdcykq5f",
"started_at": "2025-10-20T17:02:31.000Z",
"status": "resolved",
"updated_at": "2025-10-20T22:40:53.400Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:38:30.498Z",
"description": "Performance of Heroku associated operations",
"group_id": "xx992tl5hvwn",
"id": "sn9sg35286vz",
"name": "Heroku",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-29T13:47:22.194Z"
},
{
"created_at": "2020-07-29T14:12:12.292Z",
"description": "Performance of Heroku associated operations",
"group_id": "9f9xbdd9gw8c",
"id": "cx3y52cmzlkc",
"name": "Heroku",
"page_id": "k0r92gxvnwz6",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-06-11T06:13:05.392Z"
}
],
"created_at": "2025-06-10T10:15:55.267Z",
"id": "9qlnzjd97rx5",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "cx3y52cmzlkc",
"name": "Activity To Go - Heroku",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-06-11T06:13:05.422Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-11T06:13:05.422Z",
"id": "smxygszdnrdb",
"incident_id": "9qlnzjd97rx5",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-11T06:13:05.422Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "cx3y52cmzlkc",
"name": "Activity To Go - Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are seeing continued recovery across Heroku APIs. We will provide further updates when available.",
"created_at": "2025-06-10T16:47:00.616Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-10T16:47:00.616Z",
"id": "js43jzp9b6qs",
"incident_id": "9qlnzjd97rx5",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-10T16:47:00.616Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "cx3y52cmzlkc",
"name": "Activity To Go - Heroku",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are waiting for news from Heroku regarding these issues.",
"created_at": "2025-06-10T10:17:15.802Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-10T10:17:15.802Z",
"id": "t7m1jstrzyt2",
"incident_id": "9qlnzjd97rx5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-10T10:17:15.802Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sn9sg35286vz",
"name": "Cron To Go - Heroku",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "cx3y52cmzlkc",
"name": "Activity To Go - Heroku",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-06-10T10:15:55.369Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-10T10:15:55.369Z",
"id": "gbds25pcwhzz",
"incident_id": "9qlnzjd97rx5",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-10T10:15:55.369Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-06-10T16:47:00.616Z",
"name": "Heroku malfunctions are affecting Cron To Go and Activity To Go",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-06-11T06:13:05.422Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/gr0tcx9wc831",
"started_at": "2025-06-10T10:15:55.256Z",
"status": "resolved",
"updated_at": "2025-06-11T06:13:05.437Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:32:44.155Z",
"description": "Real-time HTTP callbacks of events",
"group_id": "fr0d4wwyprfc",
"id": "0s5yvzwsn6wz",
"name": "Webhooks",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-06-09T13:12:28.128Z"
}
],
"created_at": "2025-06-09T12:24:02.946Z",
"id": "qh3hjl6ygrsb",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-06-09T13:12:28.158Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-09T13:12:28.158Z",
"id": "3023y5mz22jv",
"incident_id": "qh3hjl6ygrsb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-09T13:12:28.158Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2025-06-09T12:36:20.716Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-09T12:36:20.716Z",
"id": "vzpps0th1dcd",
"incident_id": "qh3hjl6ygrsb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-09T12:36:20.716Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "mvhm8nw6d19l",
"name": "Cron To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "kr4bwr141jff",
"name": "Activity To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-06-09T12:24:03.077Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-09T12:24:03.077Z",
"id": "r8dr2m97ry78",
"incident_id": "qh3hjl6ygrsb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-09T12:24:03.077Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Intermittent email webhook delivery failures",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": "2025-06-09T13:14:39.174Z",
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-06-09T13:12:28.158Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/fpyvfnq6pt9j",
"started_at": "2025-06-09T12:24:02.931Z",
"status": "resolved",
"updated_at": "2025-06-09T13:14:39.177Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:54:13.878Z",
"description": "Real time notifications of events",
"group_id": "9f9xbdd9gw8c",
"id": "vfqmhrkrn8ym",
"name": "Notifications",
"page_id": "k0r92gxvnwz6",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-04-29T20:34:13.203Z"
},
{
"created_at": "2020-08-03T06:28:46.001Z",
"description": null,
"group_id": "9f9xbdd9gw8c",
"id": "4dcnbdl31kdf",
"name": "Slack",
"page_id": "k0r92gxvnwz6",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-04-29T20:34:13.220Z"
},
{
"created_at": "2020-08-03T06:29:42.402Z",
"description": "Real-time HTTP callbacks of events",
"group_id": "9f9xbdd9gw8c",
"id": "kr4bwr141jff",
"name": "Webhooks",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-06-09T16:35:21.610Z"
},
{
"created_at": "2020-08-03T06:29:06.711Z",
"description": null,
"group_id": "9f9xbdd9gw8c",
"id": "fqj5557ddlj4",
"name": "Amazon S3",
"page_id": "k0r92gxvnwz6",
"position": 6,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-04-29T20:34:13.245Z"
}
],
"created_at": "2025-04-29T18:30:07.866Z",
"id": "9n07fmfpq9y1",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "vfqmhrkrn8ym",
"name": "Activity To Go - Notifications",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "4dcnbdl31kdf",
"name": "Activity To Go - Slack",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "kr4bwr141jff",
"name": "Activity To Go - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "fqj5557ddlj4",
"name": "Activity To Go - Amazon S3",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-04-29T20:41:19.395Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-29T20:41:19.395Z",
"id": "2fbzcbd2s5m8",
"incident_id": "9n07fmfpq9y1",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-29T20:41:19.395Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vfqmhrkrn8ym",
"name": "Activity To Go - Notifications",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "4dcnbdl31kdf",
"name": "Activity To Go - Slack",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "kr4bwr141jff",
"name": "Activity To Go - Webhooks",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "fqj5557ddlj4",
"name": "Activity To Go - Amazon S3",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "The events backlog is still being caught up.",
"created_at": "2025-04-29T20:34:13.271Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-29T20:34:13.271Z",
"id": "hlhlchcdxpsj",
"incident_id": "9n07fmfpq9y1",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-29T20:34:13.271Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vfqmhrkrn8ym",
"name": "Activity To Go - Notifications",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "4dcnbdl31kdf",
"name": "Activity To Go - Slack",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "kr4bwr141jff",
"name": "Activity To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "fqj5557ddlj4",
"name": "Activity To Go - Amazon S3",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The team applied a fix and event deliveries backlog are being delivered.",
"created_at": "2025-04-29T19:58:31.235Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-29T19:58:31.235Z",
"id": "cs5nlnvwfkck",
"incident_id": "9n07fmfpq9y1",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-29T19:58:31.235Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vfqmhrkrn8ym",
"name": "Activity To Go - Notifications",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "4dcnbdl31kdf",
"name": "Activity To Go - Slack",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "kr4bwr141jff",
"name": "Activity To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "fqj5557ddlj4",
"name": "Activity To Go - Amazon S3",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Our team has identified an issue with authenticating Heroku Webhook requests which triggers events. The team is working on a fix.",
"created_at": "2025-04-29T18:32:58.292Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-29T18:32:58.292Z",
"id": "9zwzyv0v3c1n",
"incident_id": "9n07fmfpq9y1",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-29T18:32:58.292Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "vfqmhrkrn8ym",
"name": "Activity To Go - Notifications",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "4dcnbdl31kdf",
"name": "Activity To Go - Slack",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "kr4bwr141jff",
"name": "Activity To Go - Webhooks",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "fqj5557ddlj4",
"name": "Activity To Go - Amazon S3",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We identified an issue with Activity To Go subscription events. Users may experience a delay receiving Heroku events.\n\nOur team is investigating the root cause.",
"created_at": "2025-04-29T18:30:08.020Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-04-29T18:30:08.020Z",
"id": "11p11pmlwvq1",
"incident_id": "9n07fmfpq9y1",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-04-29T18:30:08.020Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-04-29T20:34:13.271Z",
"name": "Issue with delayed delivery of events",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-04-29T20:41:19.395Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/2py2sw9yj116",
"started_at": "2025-04-29T18:30:07.855Z",
"status": "resolved",
"updated_at": "2025-04-29T20:41:19.411Z"
},
{
"components": [
{
"created_at": "2024-02-18T15:25:03.966Z",
"description": null,
"group_id": "fr0d4wwyprfc",
"id": "sblxh4817rks",
"name": "Web Portal",
"page_id": "k0r92gxvnwz6",
"position": 2,
"showcase": true,
"start_date": "2024-01-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-12-16T08:11:12.960Z"
}
],
"created_at": "2025-02-19T12:15:21.037Z",
"id": "tt9wnl168zsb",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "sblxh4817rks",
"name": "SFTP To Go - Web Portal",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-02-19T16:20:16.929Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-02-19T16:20:16.929Z",
"id": "8vc2gr1hwg3f",
"incident_id": "tt9wnl168zsb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-19T16:20:16.929Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "sblxh4817rks",
"name": "SFTP To Go - Web Portal",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2025-02-19T12:15:21.157Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-02-19T12:15:21.157Z",
"id": "2qbkw2jpws9c",
"incident_id": "tt9wnl168zsb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-02-19T12:15:21.157Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Some Web portal audit logs are not logged",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-02-19T16:20:16.929Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/q736jyvktr5t",
"started_at": "2025-02-19T12:15:21.027Z",
"status": "resolved",
"updated_at": "2025-02-19T16:20:16.944Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:31:22.141Z",
"description": null,
"group_id": "fr0d4wwyprfc",
"id": "jpkgm2yktbrq",
"name": "Web Interface",
"page_id": "k0r92gxvnwz6",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-16T08:10:41.703Z"
},
{
"created_at": "2024-02-18T15:25:03.966Z",
"description": null,
"group_id": "fr0d4wwyprfc",
"id": "sblxh4817rks",
"name": "Web Portal",
"page_id": "k0r92gxvnwz6",
"position": 2,
"showcase": true,
"start_date": "2024-01-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-12-16T08:11:12.960Z"
}
],
"created_at": "2024-11-21T16:38:12.912Z",
"id": "yjqrdlhqnx83",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "sblxh4817rks",
"name": "SFTP To Go - Web Portal",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2024-11-21T18:14:56.579Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-11-21T18:14:56.579Z",
"id": "xkdgwk149ddn",
"incident_id": "yjqrdlhqnx83",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-21T18:14:56.579Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "sblxh4817rks",
"name": "SFTP To Go - Web Portal",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and is caused by a Chrome browser version update that changes the path to the local file in upload. Other browsers (e.g. Firefox, Safari) seem to be unaffected. The team is looking for a workaround.",
"created_at": "2024-11-21T17:34:15.874Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-11-21T17:34:15.874Z",
"id": "55qfkg18lq4s",
"incident_id": "yjqrdlhqnx83",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-21T17:34:15.874Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "sblxh4817rks",
"name": "SFTP To Go - Web Portal",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating this issue.",
"created_at": "2024-11-21T16:38:12.991Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-11-21T16:38:12.991Z",
"id": "5s1rzk7bdwn2",
"incident_id": "yjqrdlhqnx83",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-11-21T16:38:12.991Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Errors when uploading files via the web portal and the admin dashboard's file browser",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-11-21T18:14:56.579Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/w0cr5h6bsyhf",
"started_at": "2024-11-21T16:38:12.903Z",
"status": "resolved",
"updated_at": "2024-11-21T18:14:56.611Z"
},
{
"components": [
{
"created_at": "2020-07-29T10:31:22.141Z",
"description": null,
"group_id": "fr0d4wwyprfc",
"id": "jpkgm2yktbrq",
"name": "Web Interface",
"page_id": "k0r92gxvnwz6",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-12-16T08:10:41.703Z"
},
{
"created_at": "2020-07-29T10:33:28.242Z",
"description": null,
"group_id": "xx992tl5hvwn",
"id": "rdzzw41v21b4",
"name": "Web Interface",
"page_id": "k0r92gxvnwz6",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-13T22:00:33.412Z"
},
{
"created_at": "2021-06-14T22:17:03.241Z",
"description": null,
"group_id": "tx4bd33559kz",
"id": "lcjq964d9812",
"name": "Web Interface",
"page_id": "k0r92gxvnwz6",
"position": 1,
"showcase": true,
"start_date": "2021-03-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-06-13T22:00:33.425Z"
},
{
"created_at": "2020-07-29T10:35:41.068Z",
"description": "Requests for Cron To Go APIs",
"group_id": "xx992tl5hvwn",
"id": "qch8fqxffdps",
"name": "API Requests",
"page_id": "k0r92gxvnwz6",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-13T22:00:33.450Z"
},
{
"created_at": "2021-06-14T22:16:04.213Z",
"description": "Requests for Mailer To Go APIs",
"group_id": "tx4bd33559kz",
"id": "316cs9xrrwqm",
"name": "API Requests",
"page_id": "k0r92gxvnwz6",
"position": 2,
"showcase": true,
"start_date": "2021-03-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2023-06-13T22:00:33.462Z"
},
{
"created_at": "2020-07-29T10:35:09.833Z",
"description": "Requests for SFTP To Go APIs",
"group_id": "fr0d4wwyprfc",
"id": "vd6sppjgghny",
"name": "API Requests",
"page_id": "k0r92gxvnwz6",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-17T14:57:53.741Z"
},
{
"created_at": "2020-07-29T10:36:04.656Z",
"description": "Real-time HTTP callbacks of events",
"group_id": "xx992tl5hvwn",
"id": "mvhm8nw6d19l",
"name": "Webhooks",
"page_id": "k0r92gxvnwz6",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-06-09T16:34:57.050Z"
},
{
"created_at": "2020-07-29T10:42:55.699Z",
"description": "Email notifications of job events",
"group_id": "xx992tl5hvwn",
"id": "rt0wkflvp4jb",
"name": "Email Notifications",
"page_id": "k0r92gxvnwz6",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2023-06-13T22:00:33.497Z"
},
{
"created_at": "2022-06-26T08:00:31.430Z",
"description": "SFTP / FTPS protocols",
"group_id": "fr0d4wwyprfc",
"id": "myr1mvb6f302",
"name": "SFTP / FTPS",
"page_id": "k0r92gxvnwz6",
"position": 4,
"showcase": true,
"start_date": "2021-08-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2025-12-16T05:32:37.015Z"
},
{
"created_at": "2020-07-29T10:32:44.155Z",
"description": "Real-time HTTP callbacks of events",
"group_id": "fr0d4wwyprfc",
"id": "0s5yvzwsn6wz",
"name": "Webhooks",
"page_id": "k0r92gxvnwz6",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2025-06-09T13:12:28.128Z"
}
],
"created_at": "2023-06-13T20:05:38.638Z",
"id": "vcsnsw9ygxbk",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rdzzw41v21b4",
"name": "Cron To Go - Web Interface",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "qch8fqxffdps",
"name": "Cron To Go - API Requests",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mvhm8nw6d19l",
"name": "Cron To Go - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rt0wkflvp4jb",
"name": "Cron To Go - Email Notifications",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lcjq964d9812",
"name": "Mailer To Go - Web Interface",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "316cs9xrrwqm",
"name": "Mailer To Go - API Requests",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2023-06-14T09:19:22.575Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-14T05:30:22.000Z",
"id": "8xn6k8wwq44p",
"incident_id": "vcsnsw9ygxbk",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-14T09:19:41.657Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rdzzw41v21b4",
"name": "Cron To Go - Web Interface",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "qch8fqxffdps",
"name": "Cron To Go - API Requests",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "mvhm8nw6d19l",
"name": "Cron To Go - Webhooks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "rt0wkflvp4jb",
"name": "Cron To Go - Email Notifications",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lcjq964d9812",
"name": "Mailer To Go - Web Interface",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "316cs9xrrwqm",
"name": "Mailer To Go - API Requests",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2023-06-14T06:39:04.102Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-14T03:39:04.000Z",
"id": "5s0v45mx0p50",
"incident_id": "vcsnsw9ygxbk",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-14T06:39:23.244Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "rdzzw41v21b4",
"name": "Cron To Go - Web Interface",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "qch8fqxffdps",
"name": "Cron To Go - API Requests",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "mvhm8nw6d19l",
"name": "Cron To Go - Webhooks",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "rt0wkflvp4jb",
"name": "Cron To Go - Email Notifications",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "lcjq964d9812",
"name": "Mailer To Go - Web Interface",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "316cs9xrrwqm",
"name": "Mailer To Go - API Requests",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "Many AWS services are now fully recovered and marked Resolved on their event. We are continuing to monitor the full recovery of all services.",
"created_at": "2023-06-13T22:00:33.534Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-13T22:00:33.534Z",
"id": "dhsg2n3k45wn",
"incident_id": "vcsnsw9ygxbk",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-13T22:00:33.534Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "rdzzw41v21b4",
"name": "Cron To Go - Web Interface",
"new_status": "major_outage",
"old_status": "partial_outage"
},
{
"code": "qch8fqxffdps",
"name": "Cron To Go - API Requests",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "mvhm8nw6d19l",
"name": "Cron To Go - Webhooks",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "rt0wkflvp4jb",
"name": "Cron To Go - Email Notifications",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "lcjq964d9812",
"name": "Mailer To Go - Web Interface",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "316cs9xrrwqm",
"name": "Mailer To Go - API Requests",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We have identified an issue with Amazon Web Services degraded performance in Lambda and other services that impact our services directly. We will update soon on any progress.",
"created_at": "2023-06-13T20:14:55.184Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-13T20:14:55.184Z",
"id": "qn1s3772nsrw",
"incident_id": "vcsnsw9ygxbk",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-13T20:14:55.184Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "jpkgm2yktbrq",
"name": "SFTP To Go - Web Interface",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "vd6sppjgghny",
"name": "SFTP To Go - API Requests",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "0s5yvzwsn6wz",
"name": "SFTP To Go - Webhooks",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "myr1mvb6f302",
"name": "SFTP To Go - SFTP / FTPS",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "rdzzw41v21b4",
"name": "Cron To Go - Web Interface",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "qch8fqxffdps",
"name": "Cron To Go - API Requests",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "mvhm8nw6d19l",
"name": "Cron To Go - Webhooks",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "rt0wkflvp4jb",
"name": "Cron To Go - Email Notifications",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "lcjq964d9812",
"name": "Mailer To Go - Web Interface",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "316cs9xrrwqm",
"name": "Mailer To Go - API Requests",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We're experiencing an elevated level of API errors and are currently looking into the issue.",
"created_at": "2023-06-13T20:05:38.823Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-06-13T20:05:38.823Z",
"id": "cp7n330qd6gw",
"incident_id": "vcsnsw9ygxbk",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-06-13T20:05:38.823Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-06-13T22:00:33.534Z",
"name": "Elevated API Errors",
"page_id": "k0r92gxvnwz6",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2023-06-14T05:30:22.000Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/l2bdz28cwktf",
"started_at": "2023-06-14T03:39:04.000Z",
"status": "resolved",
"updated_at": "2023-06-14T09:19:41.746Z"
}
],
"page": {
"id": "k0r92gxvnwz6",
"name": "Crazy Ant Labs",
"url": "https://status.crazyantlabs.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}