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Start your security review View & download sensitive information Ask for information Overview Welcome to Operata's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation. Compliance SOC 2 Type 2 Operata is reviewed and trusted by Origin Energy Salesforce ServiceNow 3M Barclays Pfizer Coinbase Wellmark Sammons Financial Group Companies BlueScope Centene Fletcher Building NatWest Adobe Boral American Fidelity Kensington Mortgages SaskEnergy Commonwealth Financial Network Expedia Shelter Insurance Companies Documents REPORTSSOC 2 Report COMPLIANCESOC 2 Type 2 LEGALData Processing Agreement LEGALTerms of Service RISK PROFILERecovery Point Objective RISK PROFILERecovery Time Objective Real-time Availability Trust Operata - Status Risk Profile Recovery Time Objective24 hours Recovery Point Objective12 hours HostingMajor Cloud Provider Reports SOC 2 Report AI AI Terms Legal Subprocessors Data Processing Agreement Privacy Policy View more Infrastructure We take great care to work with best-in-class infrastructure providers that provide secure computing and storage. We are happy to provide more details about our infrastructure upon request. Subprocessors Knowledge Base (FAQ) Is customer data encrypted at rest and in transit? What data does Operata collect? Does Operata record calls or capture call audio? Where is customer data hosted and processed? What is your data residency? How quickly will Operata notify us of a security incident or personal data breach? Is our data used to train AI models? Which AI or LLM providers does Operata use? View more