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← Back to Home Terms of Service Version 2.0 · Last updated September 12, 2026 These Terms of Service (Terms) govern the business customer's purchase and use of the Salted CX platform and related services. They are between Salted a.s., with its registered office at Antala Staška 1859/34, Krč, 140 00 Praha 4, Czech Republic, company identification number 17327008, registered in the Commercial Register maintained by the Municipal Court in Prague, file B 27458 (Salted), and the customer identified in the applicable Order Form or accepted registration (Customer). By signing or otherwise expressly accepting an Order Form that incorporates these Terms, or accepting these Terms through Salted's registration process, Customer enters into the Agreement. A person accepting on Customer's behalf represents that they have authority to bind Customer. The Services are offered for business use, not for personal, family or household use. Nothing in the Agreement excludes rights that cannot lawfully be excluded. 1 Definitions 1.1 Affiliate means an entity that controls, is controlled by, or is under common control with a party. Control means ownership or control of more than 50% of the voting interests of that entity. 1.2 Agreement means these Terms, the applicable Order Forms, any incorporated statements of work or service schedules, the Data Processing Addendum and any amendments expressly accepted by both parties. 1.3 Authorized Users means employees, consultants, contractors and agents of Customer or its Affiliates whom Customer authorizes to access the Subscription Services. 1.4 Confidential Information means non-public information disclosed under the Agreement that is identified as confidential or that a reasonable person would understand to be confidential. It includes Customer Data, credentials, business plans, financial information, unreleased products, software, source code and proprietary methods. Information is not Confidential Information to the extent the receiving party can demonstrate that it became public without a breach, was lawfully received from a third party without a confidentiality obligation, was already lawfully known without restriction, or was independently developed without use of the disclosing party's Confidential Information. These exceptions do not remove protections required for personal data under applicable law. 1.5 Customer Data means data and content submitted to, received by or processed through the Services on Customer's behalf, whether supplied by Customer, Authorized Users, persons communicating with Customer or Customer-authorized systems. It includes communications, attachments, recordings, transcripts, knowledge content, integration records and Customer-specific summaries and other outputs generated from that information. Customer Data excludes Salted Technology and Usage Data. Exporting a copy does not remove protection from Customer Data remaining in Salted's possession or control. 1.6 Documentation means the documentation Salted makes available for the relevant features, functions and use of the Services. Documentation does not expand the purchased scope or override the Agreement's commercial terms. 1.7 DPA means the Data Processing Addendum incorporated into the Agreement, including its schedules and applicable transfer mechanisms. The standard DPA is available at www.salted.cx/data-processing-addendum. 1.8 Order Form means a document expressly accepted by both parties, including by electronic signature, that incorporates these Terms and identifies the Services purchased and their commercial terms. It may incorporate a specifically identified offer, statement of work or pricing schedule. A document titled “Order” or “Purchase Order” is an Order Form only if both parties expressly accept it as their contractual order. An administrative purchase order issued unilaterally does not amend the Agreement. 1.9 Personal Data means Customer Data that constitutes personal data, personal information or an equivalent category under applicable data-protection law. The DPA defines the parties' roles and responsibilities when Salted processes that information on Customer's behalf. 1.10 Professional Services means implementation, integration, configuration, training or consulting services described in an Order Form or statement of work. Professional Services are distinct from Subscription Services even where they are included in a combined price. 1.11 Salted Technology means Salted's platform, software, Documentation, reusable tools, methods and other technology, together with improvements to them and Salted-created deliverables except where the parties expressly agree otherwise. It excludes Customer Data, Customer's pre-existing materials and Customer-authored knowledge and automation logic. 1.12 Subscription Services means access to the hosted Salted software and related support purchased under an Order Form, including the enabled features and channels within that order's scope. 1.13 Services means the Subscription Services and Professional Services. 1.14 Subscription Term means the period specified in an Order Form during which Customer is entitled to use the purchased Subscription Services, including any renewal under the Agreement. 1.15 Usage Data means statistics about use, performance and operation of the Services that are anonymous so that individuals cannot reasonably be identified and that do not disclose Customer's Confidential Information. Data is not Usage Data merely because it is aggregated, pseudonymized or described as de-identified. Identifiable account, user and diagnostic information remains subject to applicable data-protection requirements and the DPA or Privacy Policy according to Salted's processing role. 2 Access and permitted use 2.1 Access rights Subject to the Agreement and payment of applicable fees, Salted grants Customer a non-exclusive, non-transferable right during the Subscription Term to allow Authorized Users to access the purchased Subscription Services for Customer's business operations, including communications with its customers and other external contacts. Customer may use the agreed interfaces and integrations and create its own automation logic within the supported functionality. Customer is responsible for its Affiliates' and Authorized Users' compliance with the Agreement. No right to resell or sublicense the Salted platform is granted unless separately agreed in writing. Salted and its licensors retain all rights not expressly granted. 2.2 Documentation Customer may make reasonable copies of the Documentation for its authorized use of the Services, provided that intellectual-property notices are preserved. 2.3 Restrictions Customer must not, and must not permit others to: resell, rent, assign or otherwise make the platform available outside the permitted use; modify Salted Technology except through authorized configuration or development interfaces; reverse engineer, decompile or attempt to obtain non-public source code except where applicable law permits; remove proprietary notices; misrepresent the Services or rights granted by Salted; infringe intellectual-property, privacy or other rights; use the Services for unlawful, threatening or abusive communications; introduce malware or harmful code; share individual user credentials; circumvent authentication, usage limits or security controls; or conduct penetration tests or vulnerability scans without Salted's prior written approval. These restrictions do not prohibit customer-facing interactions contemplated by the Services, authorized use of documented APIs or modification of Customer's own automation logic. Customer must comply with applicable laws governing its business and its use of the Services. 2.4 Customer Data and regulated information Customer retains its rights in Customer Data. Customer grants Salted and its authorized service providers the rights necessary to receive, host, transmit and otherwise process Customer Data to provide the agreed Services and comply with applicable law. Processing of Personal Data is subject to the DPA, documented Customer instructions and any agreed location restrictions. This permission does not authorize unrelated uses of Customer Data. Health data may be processed within the scope and safeguards expressly permitted by the DPA. Other special categories of personal data require the written agreement specified in the DPA. Before enabling a regulated workflow, the parties must document its permitted scope and required safeguards. Customer must establish the lawful basis and any additional legal condition applicable to its instructions; Salted remains responsible for its own legal obligations. Customer must not submit protected health information regulated by the US Health Insurance Portability and Accountability Act unless Salted has expressly agreed to that processing and the parties have executed any required business associate agreement. Payment-card data subject to PCI DSS may be processed only through a separately agreed and appropriately configured payment workflow. General permission to process health data does not constitute a representation of HIPAA compliance or permission to process payment-card data. Information received outside the permitted scope remains protected by applicable confidentiality and data-protection obligations. Its receipt does not authorize additional processing. The parties will cooperate to restrict and address unintended receipt. 2.5 Feedback Customer may voluntarily provide suggestions or feedback about the Services. Salted may use that feedback without restriction or compensation to improve or develop its products and services. This permission does not grant rights to disclose Customer's Confidential Information or process Personal Data outside the Agreement. Feedback is provided without warranties from Customer. 2.6 Usage Data and product telemetry Salted may use Usage Data to operate, secure, analyze, support and improve the Services and to prepare reports that do not identify Customer or individuals. Identifiable product telemetry is governed by the DPA or Privacy Policy according to the processing purpose and Salted's role; it is not made anonymous by this clause. Any legally required notice, consent or other lawful basis remains necessary. The DPA's restriction on using health and other special-category Personal Data for training general-purpose or shared AI models continues to apply. Customer-specific configuration, retrieval and evaluation remain subject to the agreed Services and Customer instructions. 3 Subscription Services 3.1 Hosting and processing locations Salted will provide the hosted environment for the Subscription Services. Unless an Order Form or other mutually signed agreement expressly restricts processing locations, Salted may provide the Services and process Customer Data worldwide, including in the EU/EEA and the United States, using its Affiliates and Subprocessors authorized under the DPA. This global delivery model remains subject to applicable law, the DPA's authorization and notice requirements, and required international-transfer safeguards. The Subprocessor list identifies the relevant providers and processing locations and is maintained at www.salted.cx/subprocessors. It does not mean that every listed provider is used for every Customer or feature. An express EU data residency commitment in an Order Form or mutually signed agreement governs the data and Services it covers. The parties will identify the applicable territory, covered data and any agreed exceptions, including the treatment of backups, support access and external integrations. Salted will configure and use the covered Services and Subprocessors consistently with that commitment. A location restriction is not implied merely by Customer's address, the location of its users or its choice of contract currency. Customer-specific residency commitments do not automatically extend to separate processing for Salted's marketing website or to services independently procured and controlled by Customer. Nothing in these Terms overrides mandatory transfer safeguards or an expressly agreed location restriction. 3.2 Support Subscription Services include technical support through help@salted.cx and any additional channels agreed in the Order Form. Salted will use commercially reasonable efforts to respond to support requests as soon as practicable. Specific support hours, response targets or service credits apply only where expressly agreed in an applicable service-level agreement or Order Form. 3.3 Availability and maintenance Salted will use commercially reasonable efforts to make the Subscription Services available during the Subscription Term. Availability may be affected by planned or emergency maintenance, events beyond Salted's reasonable control, Customer's systems or connectivity, misuse of the Services, or Customer's failure to provide cooperation necessary to resolve an incident. Salted will provide reasonable advance notice of planned maintenance expected to materially affect the Services where practicable. These Terms do not create a numerical uptime guarantee; an expressly agreed service-level agreement governs any such commitment. 3.4 User accounts and security Customer must assign individual credentials to Authorized Users, manage their access rights and protect credentials against unauthorized use. Customer must promptly notify Salted of suspected unauthorized access. Customer is responsible for activity through its accounts to the extent attributable to Customer, its Authorized Users or a failure to meet its obligations; this does not excuse Salted's own breach or security responsibilities. Salted may require credential changes or restrict access where reasonably necessary to protect security, prevent misuse or comply with law. Salted will provide notice where practicable and limit restrictions to what is reasonably necessary. 3.5 Connectivity Salted is responsible for connectivity between its hosted environment and the internet. Customer is responsible for its devices, local networks, internet access and any specialized connectivity it requests. Neither party controls the public internet. Limitations associated with external networks do not relieve either party of its own contractual security obligations or Salted of its responsibilities for Subprocessors under the DPA. 3.6 Service updates Salted may maintain and improve the Services. Salted will not materially reduce the core purchased functionality during a committed Subscription Term without Customer's agreement, except where a change is reasonably necessary for security, legal compliance or an external dependency outside Salted's reasonable control. Salted will provide notice and work with Customer on a reasonable alternative where such a change materially affects the agreed use. The remedies for material breach remain available. 3.7 Free trials Salted may offer Services for a free evaluation period. Unless otherwise stated, a free trial lasts one calendar month and may have limited functionality. Except for obligations that cannot be excluded, free trials are provided as available, without the support, warranties, indemnities or service levels applicable to paid Services. Salted may end a free trial on notice, or immediately where necessary to protect security or comply with law. Customer should export data it wishes to retain before the trial ends. Applicable data-protection obligations and mandatory portability rights are not excluded. 3.8 Previews Features expressly labeled beta, early access or preview may be incomplete, change or never become generally available. Unless separately agreed, they are for internal, non-production evaluation using non-confidential, non-production data and are provided as available without paid-service warranties, support or indemnities. Separate preview terms govern only the identified preview and cannot override mandatory law or applicable data-protection protections. A paid implementation or controlled rollout is not a free trial or preview merely because full production use has not started. 4 AI and communications 4.1 Scope and configuration The Services may include AI-assisted and automated interactions, voice and digital communications, routing, transfers, recording, transcription, knowledge-based responses and actions through authorized integrations. The purchased scope is determined by the Order Form and agreed configuration. Salted supplies software and related implementation and support; it does not supply Customer's human contact-centre staff unless separately agreed. The parties will document the permitted automation scope, approved knowledge sources, authorized actions and appropriate escalation arrangements. Customer is responsible for the accuracy and lawful use of content and instructions it supplies and for providing its personnel where human handling is required. Salted is responsible for the implementation and configuration it agrees to deliver. 4.2 AI limitations and oversight AI-generated responses, classifications, summaries and actions may be incomplete or inaccurate. Customer must apply oversight appropriate to the use case, particularly for actions affecting individuals or creating legal, financial or safety consequences. An automation percentage, resolution rate or other business outcome is guaranteed only if expressly stated as a contractual commitment in the Order Form. The Services do not replace professional judgment, emergency services or clinical decision-making. Permission to support administrative or informational healthcare workflows does not authorize independent diagnosis, prescribing or emergency triage. Use that requires additional regulatory assessment, authorization or safeguards must be expressly agreed before deployment. Each party remains responsible for legal obligations applicable to its role. 4.3 Notices and lawful communications The parties will implement the AI disclosures and communication notices required for the agreed deployment. Customer is responsible for the lawful purpose of its calls and messages and for notices, consents and permissions required for its activities, including recording, transcription, outbound contact and direct marketing. Salted will provide the agreed disclosure and control functionality and remains responsible for obligations applicable to it as a provider. Customer must not disable legally required disclosures or use the Services for unlawful communications. 4.4 External systems and providers Customer may authorize the Services to exchange information with systems it procures from third parties. Customer is responsible for obtaining the necessary rights, credentials and permissions for those systems. Salted is responsible for integration work it expressly agrees to provide, but does not control the accuracy, availability or continued compatibility of a customer-procured system or API. If an external change materially affects an agreed integration, Salted will notify Customer after becoming aware of the impact and the parties will cooperate on a reasonable workaround or agreed change to scope, timing or fees. This clause does not remove remedies for Salted's material breach or reduce its responsibility for Subprocessors under the DPA. 5 Professional Services and intellectual property 5.1 Scope and rollout An Order Form or statement of work will identify the Professional Services purchased, their fees, scope and relevant responsibilities and milestones. Deployment may be staged by channel, use case or other agreed phase. Implementation-period charges and full-service charges may differ where the order provides for them. The order will specify when charges begin, any conditions for changing to full-service billing and the start of the committed Subscription Term. An estimated implementation date does not by itself satisfy an agreed launch condition. Customer will provide the access, information, approvals and participation reasonably required for its responsibilities. The parties will document the effect of a dependency or requested change on timing, scope and fees and expressly agree material changes. 5.2 Ownership Customer retains its rights in Customer Data, its pre-existing materials and Customer-authored knowledge and automation logic. Salted retains its rights in Salted Technology, reusable tools and work created by Salted, except for rights expressly transferred in an Order Form or statement of work. A customer-specific configuration does not by itself transfer ownership of the underlying platform or reusable components. Subject to payment of applicable fees, Customer may use Salted-created deliverables as needed to receive the agreed Services during the Subscription Term. Any continuing licence, source-code delivery or ownership transfer for those deliverables must be expressly stated in the relevant order. These provisions do not limit mandatory rights to export Customer Data or other exportable assets under Section 10. 6 Fees and taxes 6.1 Payment Customer will pay the fees in the applicable Order Form or statement of work. Unless otherwise agreed, subscription and implementation fees are invoiced in advance and invoices are due within 30 days. Usage charges may be invoiced in arrears under the agreed pricing schedule. Fees are non-refundable except where the Agreement or applicable law provides otherwise. Undisputed overdue amounts may accrue interest at the lower of 1% per month or the maximum lawful rate. Customer must notify Salted promptly of a good-faith invoice dispute and pay undisputed amounts on time. The parties will work to resolve the dispute without unnecessary interruption of the Services. 6.2 Allowances and additional usage The Order Form or incorporated pricing schedule defines allowances, measurement rules, rounding and overage rates. Additional usage is charged under those agreed rules. Salted will not replace an agreed rate during the committed term with a later list price. A paid service or usage category not covered by the agreement requires an agreed commercial basis before it is enabled. Salted may review usage records to verify compliance and provide reasonable supporting information for additional charges. 6.3 Third-party charges Telecommunications, SMS delivery, external API access and other third-party charges are included only to the extent expressly stated in the Order Form or pricing schedule. Charges payable to Salted must be identified under the agreed rates or charging method. Customer remains responsible for fees under its own third-party contracts. A provider's involvement does not entitle Salted to impose an unspecified surcharge. 6.4 Taxes Prices exclude VAT, sales taxes and other applicable transaction taxes unless expressly stated otherwise. Customer is responsible for those taxes, excluding taxes on Salted's net income. Where a valid tax exemption applies, Customer must provide the documentation reasonably required to apply it. 6.5 Renewals and resellers Fees for a committed Subscription Term remain as agreed, subject to its usage and expressly agreed adjustment rules. Salted may propose different fees for renewal under Section 11.9. Where Services are purchased through an authorized reseller or marketplace, payment terms are governed by Customer's agreement with that seller; use of the Services remains subject to the applicable Agreement with Salted. 7 Confidentiality and data protection 7.1 Confidentiality Each party will use the other's Confidential Information only to perform or exercise rights under the Agreement. It will protect that information using reasonable care and no less than the care it applies to its own similar information. Disclosure is permitted to personnel, Affiliates, contractors and professional advisers with a need to know and appropriate confidentiality obligations. The receiving party is responsible for their compliance. If disclosure is legally required, the receiving party will, where permitted, promptly notify the disclosing party, disclose only what is required and reasonably cooperate in seeking confidential treatment. These obligations continue for three years after termination, and for source code and trade secrets for as long as they remain protected as such. Personal Data remains protected for as long as it is retained under applicable law and the DPA. 7.2 Security Salted will maintain appropriate administrative, physical and technical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration and loss. Safeguards will take account of the nature and risks of processing and the requirements of applicable law and the DPA. The DPA governs security incidents, assistance, audits and other processing-specific obligations. Neither this clause nor a general disclaimer reduces those obligations. 7.3 Data protection and policy notices The DPA governs processing of Personal Data on Customer's behalf and is incorporated into the Agreement. Customer determines the purposes of its processing and issues lawful documented instructions. Salted will process Personal Data within those instructions and the DPA, except where applicable law requires otherwise. The Privacy Policy explains Salted's separate processing as a controller and how it differs from customer-directed processing. The Cookie Policy explains website cookies and related choices. These notices are not blanket consent to marketing, optional tracking or international transfers and do not amend negotiated contractual commitments merely by being updated. 8 Warranties and indemnification 8.1 Limited warranties and remedies Each party warrants that it has authority to enter into the Agreement. Salted warrants that the paid Subscription Services will materially conform to the applicable Documentation, that it will not knowingly introduce malicious code into the Services, and that Professional Services will be performed competently and professionally in accordance with generally accepted industry standards. Customer must give reasonably detailed notice of a claimed breach. Salted will use commercially reasonable efforts to correct a non-conformity or reperform affected Professional Services. If a material breach is not cured under Section 10.2, Customer may terminate the affected Services and receive the refund provided there. These remedies do not limit rights that cannot lawfully be excluded or express remedies under an applicable service-level agreement. 8.2 Disclaimers Except for the express commitments in the Agreement and to the extent permitted by law, the Services are provided as available. Salted does not warrant uninterrupted or error-free operation or that every error will be corrected. Salted disclaims other express, implied and statutory warranties, including merchantability, fitness for a particular purpose and non-infringement. These disclaimers do not negate Salted's express security, data-protection, warranty or indemnity obligations. 8.3 Safety-critical use The Services are not designed as fail-safe control systems for hazardous operations, life-support equipment, aircraft or traffic control, weapons systems or comparable uses where failure may directly cause death, serious injury or severe environmental damage. Customer must not use the Services for those purposes without a separate written agreement expressly authorizing the use and its safeguards. This does not prohibit agreed administrative workflows merely because Customer operates in a regulated industry. 8.4 Intellectual-property indemnity Salted will defend Customer against a third-party claim that the Subscription Services infringe that third party's intellectual-property rights and indemnify Customer for losses, costs and expenses arising from the claim, subject to this Section. Customer must promptly notify Salted, allow Salted to control the defence and settlement, and provide reasonable cooperation. Delay in notice excuses Salted only to the extent it materially prejudices the defence. Salted may not settle a claim by imposing an admission of fault or an unpaid obligation on Customer without Customer's consent. Customer may participate through its own counsel at its own expense. Salted is not responsible to the extent a claim is caused by modifications made by or for Customer outside the agreed Services, Customer-provided content or instructions, or combinations with systems or materials not specified in the Documentation or otherwise authorized by Salted. If the Services become, or are likely to become, subject to an infringement claim, Salted may obtain the right to continued use, replace or modify the affected Services with materially equivalent functionality, or terminate the affected Services and refund prepaid unused fees. This Section states Salted's exclusive contractual remedy and liability for intellectual-property infringement, subject to rights that cannot be excluded. 9 Limitation of liability 9.1 Mandatory exceptions Nothing in the Agreement limits liability that cannot lawfully be limited, including liability for intentional misconduct or gross negligence to the extent prohibited by applicable law. The limitations below apply only to the extent permitted by law. Subject to those mandatory exceptions, Salted has no liability arising from free Trial Services or Previews. 9.2 General cap Except for the matters specified in Sections 9.3 and 9.4, each party's aggregate liability arising from the Agreement, regardless of legal theory, will not exceed the subscription fees paid by Customer during the 12 months immediately preceding the event giving rise to liability. Liability relating solely to separately priced Professional Services will instead be limited to the fees paid or payable for the Professional Services giving rise to the claim. Where Professional Services are included without a separately identified fee, the general subscription cap applies. These limits apply in aggregate to a party and its Affiliates and, for Salted, its licensors; multiple claims do not multiply the applicable cap. 9.3 Confidentiality cap For unauthorized disclosure of Confidential Information resulting from a party's breach, the aggregate liability of that party will not exceed three times the subscription fees paid by Customer during the preceding 12 months. For unauthorized disclosure of Personal Data, direct damages may include legally required and actually incurred notification costs, a call centre handling affected individuals' enquiries for up to 12 months, and credit-monitoring costs where legally required. This separate cap is not additional to the general cap for the same loss. 9.4 Matters outside the caps The caps in Sections 9.2 and 9.3 do not apply to Salted's intellectual-property indemnity under Section 8.4, Customer's infringement or misappropriation of Salted's intellectual-property rights, Customer's obligation to pay agreed fees, or liability that cannot lawfully be capped. 9.5 Excluded losses Except for Salted's intellectual-property indemnity, Customer's infringement or misappropriation of Salted's intellectual-property rights and liability that cannot lawfully be excluded, neither party is liable for indirect, special, incidental, consequential or punitive damages or lost profits, even if advised of their possibility. The express treatment of breach-response costs in Section 9.3 is not displaced by this exclusion. Neither party may recover twice for the same loss. 10 Termination and data return 10.1 Term and renewal Each Order Form specifies its initial Subscription Term. Unless the Order Form states otherwise, it renews for successive one-year terms unless either party gives written notice of non-renewal at least 30 days before the current term ends. Renewal fees and amendments are governed by Section 11.9. The Agreement continues while any Order Form or surviving obligation remains in effect. Early termination is permitted as provided in the Agreement or required by applicable law; a fixed commitment does not restrict mandatory switching rights. 10.2 Material breach Either party may terminate affected Services by written notice if the other materially breaches the Agreement and fails to cure within 30 days after receiving reasonably detailed notice. Where an agreed implementation or integration is necessary for the purchased Subscription Services, a material failure to deliver it may constitute a breach affecting those Services. A breach relating to unrelated Professional Services does not automatically terminate other orders. If Customer terminates for Salted's uncured material breach, Salted will refund prepaid fees for the terminated Services covering the period after termination. Accrued rights and payment obligations for Services already supplied remain unaffected. 10.3 Suspension Salted may suspend affected Services if an undisputed payment remains overdue ten business days after written notice, Customer materially breaches the use restrictions, suspension is reasonably necessary to prevent material harm or a security incident, or suspension is required by law. Salted will give notice and an opportunity to resolve the issue where practicable, limit the suspension to the affected scope and restore Services promptly when the reason is resolved. Suspension does not eliminate applicable data-protection or mandatory data-retrieval obligations. 10.4 Effect of termination Ordinary access rights end on termination or expiry, subject to transition and data-retrieval rights below. Each party must cease using the other's trademarks and return or destroy Confidential Information, except for permitted retention. Customer must pay accrued charges and any expressly agreed, lawful early-termination amounts. No additional termination penalty is created by this clause. Statutory switching rights do not automatically cancel valid minimum-payment commitments, but neither payment provisions nor a dispute may be used to obstruct rights that cannot lawfully be restricted. 10.5 Retrieval and deletion Customer may request return or deletion of its Customer Data by contacting help@salted.cx. Unless Customer requests earlier deletion, Salted will make the data remaining under its control available for retrieval for 30 calendar days after termination or, for a switching process, after the transition ends. A longer period may be agreed or required by law. This does not require recovery of records already deleted under Customer's instructions or an agreed retention policy. At Customer's choice, Salted will return the data or delete it and, after return or expiry of the applicable retrieval period, delete remaining copies without undue delay, except to the extent applicable law requires storage. Active-system deletion will be completed within 30 calendar days after the retrieval period or an earlier valid deletion instruction, unless a shorter period is legally required. All remaining Customer Data, including backup copies, will be deleted or rendered irrecoverable no later than 90 calendar days after termination or expiry of the relevant Services. The 90-day deadline runs from termination or expiry, not from the end of the retrieval period. For a switching process under Section 10.6, the termination date is determined under that Section. Backup copies will be isolated from ordinary use pending deletion. If a backup is restored in the meantime, the deletion instruction must be reapplied before ordinary processing resumes. Any legally retained information remains subject to confidentiality, security and purpose restrictions for the required retention period. Salted will provide written confirmation of deletion on reasonable request. The DPA governs Personal Data and any stricter applicable requirement prevails. This Section does not establish a default retention period for data during active use of the Services. 10.6 Switching between services Where Chapter VI of the EU Data Act applies, Customer may request a switch to another provider, transfer to its own infrastructure or erasure on termination by giving two months' notice and specifying its chosen destination or erasure instruction. Salted will begin earlier where agreed and complete a switch without undue delay and within 30 calendar days after that notice period, subject to a permitted extension. A technically necessary extension must be explained within 14 working days of the request and must not exceed seven months. Customer may extend the transition once for its own purposes. Salted will confirm termination when switching completes or, for an erasure-only request, when the notice period ends. During transition, the Agreement remains applicable. Salted will reasonably assist Customer and its authorized destination provider, maintain the contracted service and security, disclose known continuity risks and support Customer's exit plan. Customer and the destination provider must cooperate, provide the necessary access and prepare the destination environment. The retrieval period in Section 10.5 begins after transition. A longer transition does not authorize unrelated use of Customer Data. Exportable categories, where held for Customer and included in its Services, comprise communications and attachments, recordings and transcripts, contact and conversation records, Customer-provided knowledge, Customer-specific outputs and reports, Customer-owned automation and configuration assets, and usage or audit metadata relating directly to Customer. Salted will provide these in structured, commonly used machine-readable formats, with recordings and other files in available standard media formats. Authentication secrets will be handled securely rather than exposed in a general export. Excluded categories are Salted's internal platform source code, general-purpose model weights, reusable algorithms and service architecture, internal security secrets, and unrelated internal operational records, to the extent protected by intellectual-property rights or trade secrets and not required to be exported by law. These exclusions do not permit withholding Customer Data or obstructing a lawful switch. Salted need not reproduce the platform in the destination system or develop a new service to achieve identical functionality. Before contracting and on request, Salted will provide the applicable export methods, data structures, formats, known limitations and any service-specific switching information. The Documentation at salted.cx/docs and the information identified in the applicable Order Form describe the relevant Services. Any legally required online switching register and international-access information must be made available for the applicable Services; an Order Form may identify their specific locations. Any switching charge must be expressly disclosed and agreed before contracting and permitted by law. Where the Data Act applies, charges before January 12, 2027 must not exceed directly attributable switching costs, and no switching charge will apply from that date. Mandatory free interfaces remain free. Ordinary service fees during transition and any lawful, expressly agreed early-termination amount are separate from switching charges. Customer-specific arrangements cannot reduce mandatory rights. 10.7 Surviving obligations Confidentiality, payment obligations already incurred, intellectual-property provisions, liability limitations, data-return and deletion obligations, dispute provisions and any other terms intended by their nature to survive remain effective for their applicable duration. 11 General provisions 11.1 Notices Contractual notices must be in writing. Salted may use the notice address in the Order Form or Customer's designated account contact. Customer must send legal notices to legal@salted.cx, with operational requests directed to the support channel where appropriate. Email notices are effective when delivered without a delivery-failure notification; a party may demonstrate that delivery did not occur. Each party must keep its contact details current. 11.2 Events beyond reasonable control A party is not liable for a failure caused by an event beyond its reasonable control that it could not reasonably prevent or mitigate. The affected party must promptly explain the event, take reasonable steps to limit its impact and resume performance. Third-party involvement alone does not establish such an event. If material performance remains prevented for 30 days and no reasonable continuation arrangement is available, either party may terminate the affected Services on notice. This clause does not excuse fees already incurred or remove obligations that applicable law requires to continue. 11.3 Assignment Neither party may assign the Agreement without the other's prior written consent, except in connection with a merger, reorganization or sale of substantially all of the relevant business or assets, where the successor assumes the Agreement's obligations. An assignment does not reduce applicable data-protection obligations. An unauthorized assignment is ineffective to the extent permitted by law. 11.4 Independent parties The parties are independent contractors. The Agreement does not create a partnership, joint venture, employment or agency relationship. Neither party may bind the other without express authority. 11.5 Customer references Salted may publicly use Customer's name, logo or a customer-specific case study only with Customer's prior written approval and within its scope. This does not restrict disclosures required by law or permitted confidential disclosures to professional advisers. 11.6 Governing law and courts The Agreement is governed by Czech law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Courts of competent jurisdiction in Prague, Czech Republic have exclusive jurisdiction, subject to mandatory law and any overriding provisions of applicable standard contractual clauses. The Agreement does not exclude statutory provisions that cannot lawfully be excluded. 11.7 Language and priority English controls interpretation of these Terms. A separately agreed Order Form or amendment may specify a different controlling language for that document. Mandatory law and any mandatory priority of applicable standard contractual clauses or other agreed transfer mechanisms prevail. Subject to that priority, a mutually signed amendment that expressly identifies and changes a provision governs that provision. The DPA otherwise takes precedence on Personal Data processing. An expressly agreed residency restriction narrows the permitted locations for the covered processing and must be reflected in the parties' documented processing instructions. For other matters, the Order Form prevails over an incorporated statement of work or service schedule, which prevails over these Terms. Incorporated documents have any additional priority expressly assigned in the Order Form. A document does not acquire priority merely because it was issued later or is described as a purchase order. 11.8 Entire agreement The Agreement constitutes the parties' entire agreement on its subject matter and replaces prior discussions, proposals and representations not expressly incorporated. Neither party relies on an outside representation, without limiting liability for fraud or other matters that cannot be excluded. Administrative purchase-order terms do not amend the Agreement unless expressly accepted as an Order Form or amendment. Failure to enforce a provision is not a waiver. If a provision is invalid, it will be limited or severed to the minimum extent necessary, leaving the remainder effective. 11.9 Versions and amendments Salted may publish updated versions of these Terms and will identify their version and date and retain the prior text. The version accepted for an Order Form remains applicable during its committed term unless the parties expressly agree an amendment or applicable law requires a change. Website publication, silence or continued use alone does not accept a material contractual amendment. Salted will give written notice of proposed renewal fees or material amendments at least 30 days before the applicable non-renewal deadline. Revised renewal terms require Customer's express acceptance in writing or through an authorized electronic acceptance process. If they are not accepted, the existing terms continue for an automatic renewal unless either party gives timely notice of non-renewal. Where the Order Form expressly provides a different lawful renewal or price-adjustment mechanism, that mechanism applies. The parties may amend the Agreement at any time by a writing expressly accepted by both parties. They will cooperate in good faith on changes required by law. A Privacy Policy, Cookie Policy, Documentation or Subprocessor-list update follows its applicable notice and change process and does not, by itself, change prices, the committed term or an expressly agreed residency restriction.