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Virtuozzo Named a Major Player in the 2026 IDC MarketScape for Worldwide Private Cloud Infrastructure Software Platforms Subprocessors List January 9, 2024 Herewith Virtuozzo is informing of changes in its Subprocessors List becoming effective as set out in the data processing agreement in place between Virtuozzo and each individual customer. Virtuozzo Subprocessors List Virtuozzo Subprocessors List identifies the subprocessors authorized to subprocess Virtuozzo customers’ data, subject to Virtuozzo Data Processing Agreement or another data processing agreement (Content Data). Subprocessors relevant to an individual customer will depend on the products or services the customer has purchased or subscribed to. Virtuozzo group subprocessors Virtuozzo Group subprocessors listed below act as a family group of entities to engage personnel in order to perform research and development, engineering activities, develop solutions, provide services, manage products and provide customer support. The categories of data processed for operating our products and services are described in Virtuozzo Privacy Notice. Virtuozzo International GmbH Virtuozzo International GmbH Vordergasse 59, Schaffhausen 8200, Switzerland Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Switzerland and potentially to the other countries of Virtuozzo Group subprocessors Virtuozzo Inc. Virtuozzo Inc. 13555 SE 36th Street, Suite 100, Bellevue, Washington 98006, United States of America Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): United States of America and potentially to the other countries of Virtuozzo Group subprocessors Virtuozzo K.K. Virtuozzo K.K. G1 Building #1412, 7th Floor, 3-3, Ginza 1-chome, Chuo-ku, Tokyo, Japan Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Japan and potentially to the other countries of Virtuozzo Group subprocessors Virtuozzo (Cyprus) Limited Virtuozzo (Cyprus) Limited 77 Strovolos Center, 2 Floor, Office/Flat 204, Strovolos, Nicosia PC 2018, Cyprus Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Cyprus and potentially to the other countries of Virtuozzo Group subprocessors PHL Ltd. PHL Ltd. c/o Alexander, Barristers & Attorneys, Belvedere Building, Ground Floor, 69, Pitts Bay Road, Pembroke HM 08, Bermuda Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Bermuda and potentially to the other countries of Virtuozzo Group subprocessors VZ Hybrid Compute (UK) Limited VZ Hybrid Compute (UK) Limited c/o Fieldfisher, Riverbank House, 2 Swan Lane, London EC4R 3TT, United Kingdom Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): United Kingdom and potentially to the other countries of Virtuozzo Group subprocessors VIRTUOZZO Research and Development d.o.o. Beograd VIRTUOZZO Research and Development d.o.o. Beograd Knez Mihaila 30, Floor 5, Belgrade, Serbia Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Serbia and potentially to the other countries of Virtuozzo Group subprocessors Virtuozzo BG EOOD Virtuozzo BG EOOD 59, G. M. Dimitrov Blvd., fl. 8, “NV Tower” building, Sofia 1700, Bulgaria Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Bulgaria and potentially to the other countries of Virtuozzo Group subprocessors Virtuozzo Pte. Ltd. Virtuozzo Pte. Ltd. 4 Shenton Way #04-03, SGX Centre II, Singapore 068807 Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Singapore and potentially to the other countries of Virtuozzo Group subprocessors Virtuozzo Turkey Yazılım Araştırma Anonim Şirketi Virtuozzo Turkey Yazılım Araştırma Anonim Şirketi Meltem Mah. Dumlupınar Bul. Basın Sitesi Sitesi B Blok No: 189B İç Kapı No: 18 Muratpaşa/Antalya, Turkey Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Turkey and potentially to the other countries of Virtuozzo Group subprocessors OnApp Limited OnApp Limited c/o Sovereign Fiduciary Services Limited, Sovereign Place, 117 Main Street, Gibraltar, GX111AA, Gibraltar Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Gibraltar and potentially to the other countries of Virtuozzo Group subprocessors OnApp Services Limited OnApp Services Limited Brentano Suite, Hamstead Garden Suburb, First Floor, Lyttelton House, 2 Lyttelton, London, N2 0EF, United Kingdom Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): United Kingdom, Turkey, Ukraine and potentially to the other countries of Virtuozzo Group subprocessors OnApp SDN, BHD. OnApp SDN. BHD. 1, Jalan Emas 6, Taman Megah Emas, 47301 Petaling Jaya, Selangor, Malaysia Contact: privacy@virtuozzo.com Location of Processing (including onward transfers): Malaysia and potentially to the other countries of Virtuozzo Group subprocessors Third party subprocessors Virtuozzo and its affiliates use third party subprocessors. These third party subprocessors provide services and support to Virtuozzo and to Virtuozzo customers on behalf of Virtuozzo. SalesForce.com, Inc. Salesforce.com, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States of America Contact: privacy@salesforce.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider is available under the Infrastructure and Sub-processor Documentation which can be found on SFDC’s Trust and Compliance webpage at https://www.salesforce.com/company/legal/trust-and-compliance-documentation/ Cloud Customer Relationship Management system (SalesForce). Marketing Automation by Salesforce (Pardot) DocuSign Inc. DocuSign Inc. 221 Main Street, Suite 1000 San Francisco, CA 94105, United States of America Contact: privacy@docusign.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider is available at https://www.docusign.com/trust/privacy/subprocessors-list Contract signature processor. Services for facilitating electronic exchanges of contracts and signed documents Authorize.net Authorize.net 900 Metro Center Boulevard, Foster City, CA 94404, United States of America Contact: privacy@visa.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider is available at the Authorize.net Merchant Interface and could be provided upon request Provides credit card payment processing (USD only) Talkdesk, Inc. Talkdesk, Inc. 388 Market St., Suite 1300, San Francisco, CA 94111, United States of America Contact: privacy@talkdesk.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America and Ireland An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Digital communications Zoom Video Communications, Inc. Zoom Video Communications, Inc. 55 Almaden Blvd. Suite 600, San Jose, CA 95113, United States of America Contact: privacy@zoom.us Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider is available at https://explore.zoom.us/docs/en- us/subprocessors.html and https://explore.zoom.us/en/subprocessors/ Recording selected support sessions with customers Microsoft Corporation Microsoft Ireland Operations Limited Microsoft Corporation One Microsoft Way, Redmond, Washington 98052, United States of America Contact: +1 (425) 882 8080 Microsoft Ireland Operations Limited One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland Contact: +353 1 706 3117 Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Service Geography: European Union An up-to-date list of the subprocessors engaged by the service provider is available at https://servicetrust.microsoft.com/DocumentPage/298b6d98-b8e8-4a8e-b3c2-3b3fc45e295c Mail service, Call and Video Conferencing Service, Recording selected support sessions with customers Atlassian Pty Ltd Atlassian Pty Ltd Level 6, 341 George Street Sydney NSW 2000 Australia Tel: +61 2 9262 1443 Email: eudatarep@atlassian.com https://www.atlassian.com/legal/impressum Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Australia and the additional locations applicable for the cloud product Jira set out here: https://www.atlassian.com/legal/sub-processors Virtuozzo’s Jira instances are hosted within the European Union Jira is a project and issue tracking system MaxMind MaxMind 51 Pleasant Street # 1020, Malden, MA 02148, United States of America Contact: legal@maxmind.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Fraudulent registration prevention by IP geolocation Google Workspace Google Workspace Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States of America, 19808 Contact: https://support.google.com/policies/answer/9581826?hl=en&visit_id=637877860819265906-687781615&rd=1 Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): European Union An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Stores the customers’ contracts and data Zendesk, Inc. Zendesk, Inc. 989 Market St. San Francisco, CA 94103, United States of America Contact: privacy@zendesk.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Any Virtuozzo’s customers data processed by the service provider is hosted in Ireland An up-to-date list of the subprocessors engaged by the service provider is available at https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processors Ticket processing system Equus Global Expansion, LLC Equus Global Expansion, LLC 1809 Blake St., Suite 200, Denver, CO 80202, United States of America Contact: Michael.haskins@equusoft.com Certain Content Data may be processed by individuals (who are employed by Equus Global Expansion, LLC and its affiliates) in the course of performing of their duties for Virtuozzo Group provided, however, that Equus Global Expansion, LLC and its affiliates and subcontractors do not have access to such Content Data. Location of Processing (including onward transfers): The individuals (who are employed by Equus Global Expansion, LLC and its affiliates) may process Content Data in their respective jurisdictions which currently include: Cyprus Provides certain human resource-related and employer-of-record services Deel, Inc. Deel, Inc. 1809 Blake St., Suite 200, Denver, CO 80202, United States of America Contact: team@letsdeel.com or dpo@letsdeel.com (for EU residents) Certain Content Data may be processed by individuals (who are employed by Deel, Inc. and its affiliates) in the course of performing of their duties for Virtuozzo Group provided, however, that Deel, Inc. and its affiliates and subcontractors do not have access to such Content Data. Location of Processing (including onward transfers): The individuals (who are employed by Deel, Inc. and its affiliates) may process Content Data in their respective jurisdictions which currently include: Mexico, Spain, Ireland, Czech Republic, Canada, Poland, China, Philippines, Netherlands, Germany, United Arab Emirates Provides certain human resource-related and international payroll services Remote Europe Holding B.V. Remote Europe Holding B.V. Apollolaan 151, Unit 439, 1077AR Amsterdam, the Netherlands Contact: dpo@remote.com Certain Content Data may be processed by individuals (who are employed by Remote Europe Holding B.V.’s affiliates) in the course of performing of their duties for Virtuozzo Group provided, however, that Remote Europe Holding B.V. and its affiliates and subcontractors do not have access to such Content Data. Location of Processing (including onward transfers): The individuals (who are employed by Remote Europe Holding B.V.’s affiliates) may process Content Data in their respective jurisdictions which currently include: Italy Global human-resource-related services such as employment-of-record (EOR) services Poornam, Inc. Poornam, Inc. 202 E. Earll Drive, Suite 410, Phoenix, AZ 85012, United States of America Contact: customercare@bobcares.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America, India An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Support and maintenance service provider TLINE Technology, LLC TLINE Technology, LLC 15235 Fairfax Lane, Alpharetta, GA 30004, United States of America Contact: ventas@tline.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America, Mexico, Argentina, Chile An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Outsourcing and customer support services Mercatus Ltd. Mercatus Ltd. 2 ul. “Plachkovitsa”, fl. 4, City of Sofia, Bulgaria Contact: info@mercatus.bg Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Bulgaria An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Outsourcing and customer support services Slack Technologies, LLC Slack Technologies, LLC 500 Howard Street, San Francisco, CA 94103, United States of America Contact: privacy@slack.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider is available at https://slack.com/slack-subprocessors Messaging tool service CrowdStrike, Inc. CrowdStrike, Inc. 150 Mathilda Place, Sunnyvale, CA 94086, USA Contact: privacy@crowdstrike.com Limited Content Data may be processed incidentally, if a customer sends an attachment to a support ticket or an email and such attachment is quarantined and inspected in CrowdStrike’s sandbox environment. Location of Processing (including onward transfers): United States of America; Hosting and data storage: CrowdStrike-controlled servers in the European Union (Germany); CrowdStrike Group subprocessors act as a family group of entities to engage personnel in order to deliver, secure, support and improve CrowdStrike offerings. The up-to-date locations of CrowdStrike Group subprocessors could be shared upon request. Antivirus/EDR information security services to protect Virtuozzo systems from cybersecurity threats Virtuozzo may use the following subprocessors to host Virtuozzo services processing customer data: Acronis International GmbH1 Acronis International GmbH Rheinweg 9, 8200 Schaffhausen, Switzerland Contact: data-protection-office@acronis.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Switzerland Provides Data Centre service to host infrastructure for Virtuozzo Cloud Hardy Fisher Services Limited Hardy Fisher Services Limited Unit 13 Pavilion Business Park, Royds Hall Road, Leeds, England, LS12 6AJ, the United Kingdom Contact: Support@hardyfisherservices.com David.cusworth@hardyfisherservices.com Certain Content Data may be subprocessed when providing hosting and support services. Location of Processing (including onward transfers): the United Kingdom Provides Data Centre service to host infrastructure for Virtuozzo Cloud, as well as support service Servers.com CY Ltd Servers.com CY Ltd 53-55 Agios Athanasios, Michael Angelo House, 4102 Limassol, Cyprus Contact: privacy@servers.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): the Netherlands and Dallas, Texas, United States of America Provides Data Centre service to host infrastructure for Virtuozzo Cloud Exoscale.com Exoscale.com Boulevard de Grancy 19A, 1006, Lausanne, Switzerland Contact: privacy@exoscale.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Switzerland Hosting provider for Support.virtuozzo.com and Virtuozzo license management system OnApp Limited and OnApp Services Limited in addition to Virtuozzo subprocessors may use the following subprocessors for processing customer data: Zuora, Inc. Zuora, Inc. 101 Redwood Shores Pkwy, Redwood City, CA 94065, United States of America Contact: privacy@zuora.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Billing tool to manage customer subscriptions Adyen Adyen Simon Carmiggeltstraat 6-50 1011 DJ Amsterdam, the Netherlands Contact: dpo@adyen.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): European Union An up-to-date list of the subprocessors engaged by the service provider could be provided upon request Credit card processor Twilio Ireland Limited Twilio Ireland Limited 3 Dublin Landings, North Wall Quay, Dublin 1, Republic of Ireland Contact: privacy@twilio.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Ireland, United States of America (Twilio Sub-Processors list is available here: https://www.twilio.com/en-us/legal/sub-processors and indicates the subprocessors relevant for a particular service, i.e. SendGrid) Marketing email notification Besides, OnApp Limited and OnApp Services Limited may use the following subprocessors to host OnApp services processing customer data: Virtual Internet (UK) Ltd Virtual Internet (UK) Ltd 5th Floor, Voyager House, Chicago Avenue, Manchester Airport M90 3DQ, United Kingdom Contact: support@vi.net Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United Kingdom Hosting provider for Support Gateway M247 M247 Turing House, Archway 5, Manchester M15 5RL Contact: compliance@m247.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United Kingdom Hosting provider for CDN.NET Services Amazon Web Services, Inc. Amazon Web Services, Inc. 410 Terry Avenue North, Seattle, WA 98109, United States of America Contact: aws-EU-privacy@amazon.com Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): United States of America Hosting provider for Support Gateway IBM IBM 1 New Orchard Road, Armonk, New York 10504-1722, United States of America Contact: +1-800-426-4968 Certain Content Data may be subprocessed when providing support services. Location of Processing (including onward transfers): Singapore Hosting provider for Support Gateway 1Certain named representatives of Acronis International GmbH (‘AIG’) may be temporarily engaged in handling support escalation cases for the Virtuozzo Infrastructure product. The named representatives may process Content Data only under the direct authority of Virtuozzo. From a factual processing perspective (other than those representatives and as set out above in relation to AIG providing Data Centre service to host infrastructure for the Virtuozzo Cloud product) AIG does not have access to any customer data. Locations of Processing where the named representatives are based: Bulgaria, Turkey, Germany, Singapore, Italy, Serbia, the Netherlands, France, Romania, Armenia Product Infrastructure System (V/IS) V/Storage Application Management (V/AM) V/Server V/Cloud Solutions VMware Alternative Platform as a Service Kubernetes Orchestration Database Management High-Performance Storage Multi-Cloud Partners IaaS Providers PaaS Providers Technology Partners Distributors Resellers Become a Partner Support Product Support Support Plans Professional Services Product Updates Videos Company About Leadership Case Studies Blog Events Contact © Virtuozzo. 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