Snapshot 224458
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
},
{
"created_at": "2017-07-15T08:05:01.094-05:00",
"description": "Serving the Web and Mobile applications.",
"group_id": null,
"id": "hxqt0mgmdw56",
"name": "Sprout Social API",
"page_id": "y5g82l5dcgbg",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-17T15:17:05.965-05:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
}
],
"created_at": "2026-10-19T03:26:00.259-05:00",
"id": "6wt2dn0j93q8",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-22T17:11:21.087-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-22T17:11:21.087-05:00",
"id": "gdv65j5vk22l",
"incident_id": "6wt2dn0j93q8",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-22T17:11:21.087-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We’re investigating an increase in Facebook, Instagram, and Facebook Ads profiles being disconnected due to Meta invalidating access tokens. Affected users may see a disconnected profile notification in Sprout and via email. To restore access, the user who originally connected the profile should log in to Facebook or Meta Business Suite and follow any prompts, then reconnect the profile in Sprout.",
"created_at": "2026-10-19T03:26:00.326-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-19T03:26:00.326-05:00",
"id": "t03btqt1fhn4",
"incident_id": "6wt2dn0j93q8",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-19T03:26:00.326-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-10-19T03:26:00.326-05:00",
"name": "Meta Profiles Disconnecting",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-22T17:11:21.087-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/9mg31qx7nqpz",
"started_at": "2026-10-19T03:26:00.252-05:00",
"status": "resolved",
"updated_at": "2026-10-22T17:11:21.110-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
}
],
"created_at": "2026-10-09T17:53:44.727-05:00",
"id": "qjn3mtswny1h",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-10-09T18:28:37.747-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-09T18:28:37.747-05:00",
"id": "wz40h4pxhg8l",
"incident_id": "qjn3mtswny1h",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-09T18:28:37.747-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Sprout is currently experiencing issues with slowness throughout multiple areas of the app. Our engineers are working to resolve this as quickly as possible.\n\nPlease subscribe to receive additional updates. We apologize for the inconvenience.",
"created_at": "2026-10-09T17:53:44.837-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-10-09T17:53:44.837-05:00",
"id": "qv8t0sn7h5hb",
"incident_id": "qjn3mtswny1h",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-09T17:53:44.837-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Sprout Social Performance Issues",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-10-09T18:28:37.747-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/j16kjp7kbpnn",
"started_at": "2026-10-09T17:53:44.719-05:00",
"status": "resolved",
"updated_at": "2026-10-09T18:28:37.916-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
},
{
"created_at": "2017-07-15T08:05:01.094-05:00",
"description": "Serving the Web and Mobile applications.",
"group_id": null,
"id": "hxqt0mgmdw56",
"name": "Sprout Social API",
"page_id": "y5g82l5dcgbg",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-17T15:17:05.965-05:00"
}
],
"created_at": "2026-09-23T04:30:00.313-05:00",
"id": "5z3kpq43wmwb",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-25T05:43:08.609-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T05:43:08.609-05:00",
"id": "n321656gwjmd",
"incident_id": "5z3kpq43wmwb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T05:43:08.609-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Meta appears to have resolved the issue, and we are monitoring the results.",
"created_at": "2026-09-23T16:37:38.321-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-23T16:37:38.321-05:00",
"id": "4kjmx22hwsp4",
"incident_id": "5z3kpq43wmwb",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-23T16:37:38.321-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue that began at approximately 09:20 CEST, preventing users from successfully connecting or re-authenticating their Threads profiles. Users attempting to authorize their accounts are experiencing failures upon returning to Sprout Social from the Threads authorization screen.\n\nOur engineering team is actively looking into the root cause We will provide another update as soon as we have more information. We apologize for any inconvenience this may cause.",
"created_at": "2026-09-23T04:30:00.364-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-23T04:30:00.364-05:00",
"id": "37w32n1chdyw",
"incident_id": "5z3kpq43wmwb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-23T04:30:00.364-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-23T16:37:38.321-05:00",
"name": "Threads Profile Connections",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-25T05:43:08.609-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/2hhtdtbhbn6h",
"started_at": "2026-09-23T04:30:00.303-05:00",
"status": "resolved",
"updated_at": "2026-09-25T05:43:08.626-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
},
{
"created_at": "2017-07-15T08:05:01.094-05:00",
"description": "Serving the Web and Mobile applications.",
"group_id": null,
"id": "hxqt0mgmdw56",
"name": "Sprout Social API",
"page_id": "y5g82l5dcgbg",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-17T15:17:05.965-05:00"
}
],
"created_at": "2026-09-16T04:49:20.944-05:00",
"id": "m6j9n89pb0tg",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This issue has been resolved.",
"created_at": "2026-09-17T15:21:37.145-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T15:21:37.145-05:00",
"id": "nrc4lcjdhpjn",
"incident_id": "m6j9n89pb0tg",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T15:21:37.145-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-09-17T15:17:05.991-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T15:17:05.991-05:00",
"id": "1lnrbrlbw220",
"incident_id": "m6j9n89pb0tg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T15:17:05.991-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our team is actively working on this issue and will share updates as soon as we have them. In the meantime, a quick step on Meta's end might restore your connection right away. Meta is currently asking some users to accept a new policy. Please log into your Meta Business Suite at https://business.facebook.com/ and check for any alerts or popups. If you see a prompt asking you to agree to this policy, accepting it may immediately reconnect your profile to Sprout. Thank you for your patience while we work on this!",
"created_at": "2026-09-16T08:12:37.548-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T08:12:37.548-05:00",
"id": "540sjcvsqh41",
"incident_id": "m6j9n89pb0tg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-16T08:12:37.548-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-09-16T04:50:30.393-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T04:50:30.393-05:00",
"id": "8q9q90ws9hr4",
"incident_id": "m6j9n89pb0tg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-16T04:50:30.393-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "As of September 16, 9:20 AM CEST. Sprout is currently experiencing issues connecting with Meta. As a result, some customers may see delays in Inbox messages, reporting disruptions, and failed posts to Meta channels. Our engineering team is actively investigating the issue, and we will provide updates as soon as more information is available.",
"created_at": "2026-09-16T04:49:21.035-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-16T04:49:21.035-05:00",
"id": "ctwhbl7xk8mp",
"incident_id": "m6j9n89pb0tg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-16T04:49:21.035-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Meta Connection Issue",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-17T15:21:37.145-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/2jby48phctr9",
"started_at": "2026-09-16T04:49:20.936-05:00",
"status": "resolved",
"updated_at": "2026-09-17T15:21:37.166-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
}
],
"created_at": "2026-09-09T13:11:08.430-05:00",
"id": "tnzvswftmj42",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-09T13:33:24.037-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-09T13:33:24.037-05:00",
"id": "7wnnws85sfkl",
"incident_id": "tnzvswftmj42",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-09T13:33:24.037-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Sprout is currently experiencing issues with Trellis. Our engineers are investigating the root cause of the problem. \n\nAs a result of these issues, you may experience: \n- Errors when attempting to access Trellis\n- Issues creating Trellis Threads\n\nPlease subscribe to receive additional updates. We apologize for the inconvenience.",
"created_at": "2026-09-09T13:11:08.505-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-09T13:11:08.505-05:00",
"id": "8zcjxvljqtwj",
"incident_id": "tnzvswftmj42",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-09T13:11:08.505-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Trellis Issue",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-09T13:33:24.037-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/s1p9j7wzw79p",
"started_at": "2026-09-09T13:11:08.422-05:00",
"status": "resolved",
"updated_at": "2026-09-09T13:33:24.051-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
},
{
"created_at": "2017-07-15T08:05:01.094-05:00",
"description": "Serving the Web and Mobile applications.",
"group_id": null,
"id": "hxqt0mgmdw56",
"name": "Sprout Social API",
"page_id": "y5g82l5dcgbg",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-17T15:17:05.965-05:00"
}
],
"created_at": "2026-08-24T04:02:20.950-05:00",
"id": "6dbpsgdq0rw4",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-24T13:52:20.736-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T13:52:20.736-05:00",
"id": "vgcl09t0j3sp",
"incident_id": "6dbpsgdq0rw4",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T13:52:20.736-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are actively investigating an issue affecting Reddit integrations that began today around 9:00 AM Irish Time (3:00 AM CT). Users may experience errors when connecting profiles, publishing content, or syncing data. We sincerely apologize for the inconvenience while our team continues to investigate and work toward a resolution.",
"created_at": "2026-08-24T04:02:21.044-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T04:02:21.044-05:00",
"id": "xt8dn3hd5ld4",
"incident_id": "6dbpsgdq0rw4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T04:02:21.044-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Reddit Incident",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-24T13:52:20.736-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/10g1k6npb0v2",
"started_at": "2026-08-24T04:02:20.942-05:00",
"status": "resolved",
"updated_at": "2026-08-24T13:52:20.755-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
}
],
"created_at": "2026-08-06T03:17:08.884-05:00",
"id": "qjzsvwg757rz",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Impacted Service: Trellis\nIncident Duration: 1:30 AM CST – 1:52 AM CST (22 minutes)\nDetails: Trellis experienced a complete outage during this period. Service has been fully restored, and all systems are currently operating normally.",
"created_at": "2026-08-06T03:17:08.927-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-06T03:17:08.927-05:00",
"id": "518bvyk5tr1b",
"incident_id": "qjzsvwg757rz",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-06T03:17:08.927-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Trellis Service Interruption",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2026-08-06T03:17:08.927-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/r8lc8m2s6f63",
"started_at": "2026-08-06T03:17:08.879-05:00",
"status": "resolved",
"updated_at": "2026-08-06T03:17:08.941-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
}
],
"created_at": "2026-07-20T09:46:16.017-05:00",
"id": "dfpjnvg1x0jn",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-20T11:39:31.186-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-20T11:39:31.186-05:00",
"id": "77yw2cvtzj3w",
"incident_id": "dfpjnvg1x0jn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-20T11:39:31.186-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-07-20T10:38:26.940-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-20T10:38:26.940-05:00",
"id": "4txq4pn54cd6",
"incident_id": "dfpjnvg1x0jn",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-20T10:38:26.940-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Sprout is currently experiencing performance issues and our engineers are working to restore access as quickly as possible.",
"created_at": "2026-07-20T09:46:16.102-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-20T09:46:16.102-05:00",
"id": "vqvjd8f3gwtz",
"incident_id": "dfpjnvg1x0jn",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-20T09:46:16.102-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-20T10:38:26.940-05:00",
"name": "Sprout Social Performance Issues",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-20T11:39:31.186-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/c4j22z1ck8v6",
"started_at": "2026-07-20T09:46:16.008-05:00",
"status": "resolved",
"updated_at": "2026-07-20T11:39:31.204-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
},
{
"created_at": "2017-07-15T08:05:01.094-05:00",
"description": "Serving the Web and Mobile applications.",
"group_id": null,
"id": "hxqt0mgmdw56",
"name": "Sprout Social API",
"page_id": "y5g82l5dcgbg",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-17T15:17:05.965-05:00"
}
],
"created_at": "2026-06-16T04:39:55.798-05:00",
"id": "m0lrf3w2r055",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The data delay with Threads has been fixed. Real-time events began processing normally on June 25, 2026, at 5:40 PM CT (10:40 PM UTC). Thank you for your patience while our team worked through this!",
"created_at": "2026-06-26T09:58:41.915-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-26T09:58:41.915-05:00",
"id": "s6j1cgd7pcfb",
"incident_id": "m0lrf3w2r055",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-26T09:58:41.915-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "hxqt0mgmdw56",
"name": "Sprout Social API",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently investigating a data delay from Threads since June 16, 2026 at 8:43 PM CT. Because of this, you might notice that new Threads data taking a longer than usual to show up in your Sprout account. Our team is actively looking into this, sorry for this inconvenience.",
"created_at": "2026-06-16T04:39:55.911-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-16T04:39:55.911-05:00",
"id": "bkyr532h6kf4",
"incident_id": "m0lrf3w2r055",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-16T04:39:55.911-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Delayed Threads Data",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-26T09:58:41.915-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/fr2njnz2v1hj",
"started_at": "2026-06-16T04:39:55.790-05:00",
"status": "resolved",
"updated_at": "2026-06-26T09:58:41.939-05:00"
},
{
"components": [
{
"created_at": "2013-12-02T15:02:31.295-06:00",
"description": "https://app.sproutsocial.com - the customer-facing Web application.",
"group_id": null,
"id": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"page_id": "y5g82l5dcgbg",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-09T18:28:37.713-05:00"
}
],
"created_at": "2026-06-22T09:24:15.841-05:00",
"id": "g9fmys16l7xb",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-22T16:07:34.288-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-22T16:07:34.288-05:00",
"id": "ylpncvsr82dg",
"incident_id": "g9fmys16l7xb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-22T16:07:34.288-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-06-22T12:06:02.822-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-22T12:06:02.822-05:00",
"id": "4983gfdysd6h",
"incident_id": "g9fmys16l7xb",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-22T12:06:02.822-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ydd4xd3h6vxj",
"name": "Sprout Social Web Application",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Cloudflare is currently experiencing issues that are affecting Sprout access for some customers. \n\nWe are monitoring the situation and appreciate your patience. Please subscribe to receive additional updates.",
"created_at": "2026-06-22T09:24:15.884-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-22T09:24:15.884-05:00",
"id": "0vrp27hrbhwv",
"incident_id": "g9fmys16l7xb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-22T09:24:15.884-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-22T12:06:02.822-05:00",
"name": "Cloudfare Issues - Degraded Performance",
"page_id": "y5g82l5dcgbg",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-22T16:07:34.288-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/z31ph2j02f9b",
"started_at": "2026-06-22T09:24:15.834-05:00",
"status": "resolved",
"updated_at": "2026-06-22T16:07:34.302-05:00"
}
],
"page": {
"id": "y5g82l5dcgbg",
"name": "Sprout Social",
"url": "https://www.sproutsocialstatus.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}