Snapshot 22647
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"60dzwzdn2n0j",
"82bpmg9z513w",
"6cbhgymjx5vd",
"dcf11cpfzjc9",
"j8fjxwsfyqy3",
"dsp2tld8tdm2",
"tp4z3g53mzfx",
"hx8djdy8lznj",
"1y8dvtyh3j0l",
"5h24bz6ry2ps",
"s7922nyb31zf",
"f5xmjtqxd7ys",
"60vlb3mb87zk",
"k83njq1hq2sb",
"bvmfd9bpm0f0",
"kpkf58h9s5gd",
"4pcfl818nls6",
"k96p0dzz2mrm",
"k0kyjqyvf902",
"zjb0zhvzkh5q"
],
"created_at": "2020-02-18T17:59:42.236-05:00",
"description": null,
"group_id": null,
"id": "jtzpvlnyc93v",
"name": "Global",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": false,
"start_date": null,
"status": "degraded_performance",
"updated_at": "2023-11-28T05:01:55.123-05:00"
},
{
"components": [
"fq8k62g7x4vn",
"r1k7txgh9495",
"5phdkkhqhvk1",
"n1z2zxnx2bfz",
"s92ztfgrgm4t",
"l550v5ljwqkf",
"h28xf11nhz5j",
"xd5ykhldgmn5",
"ts4vjz263b6d",
"ws8rt2vbgv87"
],
"created_at": "2020-02-18T16:59:01.068-05:00",
"description": null,
"group_id": null,
"id": "655vh35kl7c0",
"name": "Americas",
"page_id": "19x8w5vjjtd5",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-05T07:37:59.781-04:00"
},
{
"components": [
"0s6psh04rmqp",
"hm5sw896nmym",
"45z19qfyvxtw",
"9k8yxsykxtjc",
"cn5gmmvkn640",
"hh18vjqmv9ky",
"5fgzf54bh4qh",
"fdsjllg99r82",
"5y4417rvdq42",
"hqxkpyn24m6w"
],
"created_at": "2020-02-18T17:52:03.787-05:00",
"description": null,
"group_id": null,
"id": "p51y7jrzh25k",
"name": "Asia Pacific",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-05T07:37:59.792-04:00"
},
{
"components": [
"b147dnjrvkc6",
"hb1t58vszp10",
"dp2zk6hv9h39",
"26t433lf8jd8",
"nlz2qtywyr4q",
"22f9x4sv8nw0",
"71c2dpsgqlvv",
"jq3m9dwpptm7",
"hc0ktc6njm6l"
],
"created_at": "2020-02-18T17:56:32.058-05:00",
"description": null,
"group_id": null,
"id": "ynxp96fxt561",
"name": "Europe \u0026 Middle East",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-05T07:37:59.803-04:00"
},
{
"components": [
"ghyjqrgpmlsl",
"fyzs4zrwlw4q",
"x1m5tf3qx326"
],
"created_at": "2022-10-11T19:03:17.670-04:00",
"description": null,
"group_id": null,
"id": "br2hk19tzpwq",
"name": "Africa",
"page_id": "19x8w5vjjtd5",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-05T07:37:59.816-04:00"
},
{
"created_at": "2026-06-04T11:47:40.724-04:00",
"description": null,
"group_id": null,
"id": "b3lk765p404v",
"name": "Core Data",
"page_id": "19x8w5vjjtd5",
"position": 11,
"showcase": true,
"start_date": "2026-06-04T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-05T07:37:59.856-04:00"
},
{
"created_at": "2026-06-05T07:33:00.689-04:00",
"description": null,
"group_id": null,
"id": "bdv6c7kwnc09",
"name": "Evaluate",
"page_id": "19x8w5vjjtd5",
"position": 12,
"showcase": true,
"start_date": "2026-06-05T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-08-03T13:34:43.640-04:00"
},
{
"components": [
"1v1y59zzyn37",
"d1zcp1vj0sn0",
"xc3fynp5hv2c",
"mpy4p8dg7q90"
],
"created_at": "2026-06-05T07:33:37.880-04:00",
"description": null,
"group_id": null,
"id": "lw0tyw9bccrc",
"name": "Institutional Effectiveness",
"page_id": "19x8w5vjjtd5",
"position": 13,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-05T07:37:59.876-04:00"
},
{
"created_at": "2026-06-05T07:34:51.472-04:00",
"description": null,
"group_id": null,
"id": "hsp696smy551",
"name": "Milestone",
"page_id": "19x8w5vjjtd5",
"position": 14,
"showcase": true,
"start_date": "2026-06-05T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-08-03T13:34:43.653-04:00"
},
{
"created_at": "2026-06-05T07:35:03.660-04:00",
"description": null,
"group_id": null,
"id": "yrx2v059cj76",
"name": "Portfolio",
"page_id": "19x8w5vjjtd5",
"position": 15,
"showcase": true,
"start_date": "2026-06-05T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-08-03T13:34:43.682-04:00"
},
{
"created_at": "2026-06-05T07:35:14.355-04:00",
"description": null,
"group_id": null,
"id": "289g3ypf7f3t",
"name": "Course Evaluations",
"page_id": "19x8w5vjjtd5",
"position": 16,
"showcase": true,
"start_date": "2026-06-05T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-08-03T13:34:43.702-04:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
},
{
"created_at": "2020-05-08T14:05:53.989-04:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "n1z2zxnx2bfz",
"name": "Blackboard – SaaS Gov Cloud (US)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:04:03.601-04:00"
}
],
"created_at": "2026-08-28T17:35:00.389-04:00",
"id": "mw8nx2jsxw1l",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-09-25T13:15:58.082-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T13:15:58.082-04:00",
"id": "4x0ngz7d7wxp",
"incident_id": "mw8nx2jsxw1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T13:15:58.082-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard SaaS 4001.0.0, originally scheduled for release on September 3, 2026, will be deployed to Production environments on October 1, 2026.\n \nRefer to the published release schedule for full details on future releases:\nhttps://help.anthology.com/blackboard/administrator/en/whats-new/blackboard-release-schedule.html",
"created_at": "2026-09-15T10:49:40.159-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T10:49:40.159-04:00",
"id": "x71kzhprr91s",
"incident_id": "mw8nx2jsxw1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T10:49:40.159-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "THE DATE SHOWN IS AN ESTIMATE ONLY. THE CONFIRMED RELEASE DATE WILL BE PROVIDED AS SOON AS IT HAS BEEN DETERMINED. \n\nAfter careful consideration and continued testing with customers, we have decided to delay the release Blackboard SaaS 4001.0.0, from September 3, 2026, with a tentative end date of October 1, 2026, due to an important update to Security Assertion Markup Language (SAML), a standard many institutions use to securely authenticate users and provide access to Blackboard LMS. \n\nThe update requires customers who use SAML to review and test their current authentication configurations and, in some cases, make configuration changes. We are delaying the release to give affected customers time to complete the necessary testing and updates. \n\nSystem Administrators: \n\n- If you do not use SAML to authenticate users, no action is needed on your part. \n\n- If you do use SAML to authenticate users, full instructions for verifying and testing both changes are in our Support Advisory: Blackboard Security Update — SAML SSO Configuration Changes.\n\nhttps://support.anthology.com/s/article/Blackboard-Security-Update-SAML-SSO-configuration-changes",
"created_at": "2026-08-28T17:35:00.490-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-28T17:35:00.490-04:00",
"id": "jphtpmjd43tz",
"incident_id": "mw8nx2jsxw1l",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-28T17:35:00.490-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4001.0.0: Feature Production Release (postponed from Sep 3, NOW SCHEDULED FOR OCT 1)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-10-01T04:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-02T04:00:00.000-04:00",
"shortlink": "https://stspg.io/bvvdkzp787y4",
"started_at": "2026-08-28T17:35:00.351-04:00",
"status": "scheduled",
"updated_at": "2026-09-25T13:15:58.085-04:00"
},
{
"components": [
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
}
],
"created_at": "2026-09-25T13:14:26.347-04:00",
"id": "1v5byk79t2w6",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-30T10:00:08.046-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-30T10:00:08.046-04:00",
"id": "zktvw0nf91n0",
"incident_id": "1v5byk79t2w6",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-30T10:00:08.046-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Deployment will begin on September 30th at approximately 10:00 AM EDT (2:00 PM UTC)",
"created_at": "2026-09-28T10:00:14.639-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T10:00:14.639-04:00",
"id": "ym6dk7cng9vn",
"incident_id": "1v5byk79t2w6",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T10:00:14.639-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard SaaS 4001.0.0, originally scheduled for release on September 3, 2026, will be deployed to Asia Pacific Production environments on September 30, 2026.",
"created_at": "2026-09-25T13:14:26.426-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T13:14:26.426-04:00",
"id": "p9y0y5p09cwt",
"incident_id": "1v5byk79t2w6",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T13:14:26.426-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4001.0.0: Feature Production Release - APAC (scheduled for Sep 30, 2026)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-30T10:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-10-01T00:00:00.000-04:00",
"shortlink": "https://stspg.io/tm80q45wtjmt",
"started_at": "2026-09-25T13:14:26.335-04:00",
"status": "in_progress",
"updated_at": "2026-09-30T10:00:08.068-04:00"
},
{
"components": [
{
"created_at": "2022-01-12T11:59:29.219-05:00",
"description": null,
"group_id": "jtzpvlnyc93v",
"id": "s7922nyb31zf",
"name": "Illuminate",
"page_id": "19x8w5vjjtd5",
"position": 12,
"showcase": true,
"start_date": "2022-01-12T00:00:00.000-05:00",
"status": "degraded_performance",
"updated_at": "2026-09-29T17:14:57.578-04:00"
}
],
"created_at": "2026-09-29T17:14:57.529-04:00",
"id": "byb6697m2tlc",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "s7922nyb31zf",
"name": "Global - Illuminate",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Blackboard is investigating an issue affecting access to worksheets in Snowflake. Users may be unable to view previously saved worksheets. Queries can be run in workspaces, but will see errors. Our team is actively working to resolve the issue and will provide updates as they become available.",
"created_at": "2026-09-29T17:14:57.632-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-29T17:14:57.632-04:00",
"id": "1ft2s3kx4ts2",
"incident_id": "byb6697m2tlc",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-29T17:14:57.632-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard Illuminate: issue affecting worksheets \u0026 workspaces",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "12",
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3w392n1v9pvb",
"started_at": "2026-09-29T17:14:57.520-04:00",
"status": "identified",
"updated_at": "2026-09-29T17:14:57.635-04:00"
},
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
},
{
"created_at": "2020-05-08T14:05:53.989-04:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "n1z2zxnx2bfz",
"name": "Blackboard – SaaS Gov Cloud (US)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:04:03.601-04:00"
}
],
"created_at": "2026-09-25T10:51:06.347-04:00",
"id": "c3l4p65vkdx8",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Release is currently in progress. Full build number is 4001.2.0-rel.40+6a08347. Please refer to the release notes for more details on this feature release: \nhttps://help.anthology.com/blackboard/administrator/en/whats-new.html#test-stage-october-2026--4001-2-",
"created_at": "2026-09-29T13:47:23.721-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-29T13:47:23.721-04:00",
"id": "9nfzjbq8pyy1",
"incident_id": "c3l4p65vkdx8",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-29T13:47:23.721-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-29T04:00:07.592-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-29T04:00:07.592-04:00",
"id": "zvjnmqgddgr0",
"incident_id": "c3l4p65vkdx8",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-29T04:00:07.592-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard will be deploying the Blackboard SaaS 4001.2.0 Feature Release to Test and Staging environments.\n\nScheduled for September 29, 2026",
"created_at": "2026-09-25T10:51:06.442-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T10:51:06.442-04:00",
"id": "rjyyyp6l30vz",
"incident_id": "c3l4p65vkdx8",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T10:51:06.442-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4001.2.0: Feature Test/Stage Release (scheduled for Sep 29, 2026)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": null,
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-29T04:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-09-30T04:00:00.000-04:00",
"shortlink": "https://stspg.io/tz08gqr4vt3w",
"started_at": "2026-09-25T10:51:06.315-04:00",
"status": "in_progress",
"updated_at": "2026-09-29T13:47:23.724-04:00"
},
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
},
{
"created_at": "2020-05-08T14:05:53.989-04:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "n1z2zxnx2bfz",
"name": "Blackboard – SaaS Gov Cloud (US)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:04:03.601-04:00"
}
],
"created_at": "2026-09-18T13:24:56.662-04:00",
"id": "1bvqbt18m3cz",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"created_at": "2026-09-25T09:34:38.570-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T09:34:38.570-04:00",
"id": "5qqwmf4l1sn8",
"incident_id": "1bvqbt18m3cz",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T09:34:38.570-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Release is currently in progress. Full build number is 4000.21.0-rel.33+e2d29c3. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-21-0-Maintenance-Releases",
"created_at": "2026-09-24T08:42:57.063-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-24T08:42:57.063-04:00",
"id": "xw5n5pg9yxzt",
"incident_id": "1bvqbt18m3cz",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-24T08:42:57.063-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-24T04:00:08.561-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-24T04:00:08.561-04:00",
"id": "r8t80k1b9hgh",
"incident_id": "1bvqbt18m3cz",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-24T04:00:08.561-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard will be deploying a Blackboard SaaS 4000.21.0 Maintenance Release to Production environments.\n\nScheduled for September 24, 2026",
"created_at": "2026-09-18T13:24:56.748-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T13:24:56.748-04:00",
"id": "z3kfcckq12j9",
"incident_id": "1bvqbt18m3cz",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T13:24:56.748-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Sep 24, 2026)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-25T09:34:38.570-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-24T04:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-09-25T04:00:00.000-04:00",
"shortlink": "https://stspg.io/xbf8mpghvz74",
"started_at": "2026-09-18T13:24:56.630-04:00",
"status": "completed",
"updated_at": "2026-09-25T09:34:38.597-04:00"
},
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
},
{
"created_at": "2020-05-08T14:05:53.989-04:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "n1z2zxnx2bfz",
"name": "Blackboard – SaaS Gov Cloud (US)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:04:03.601-04:00"
}
],
"created_at": "2026-09-18T11:49:41.089-04:00",
"id": "rklc4yrdhz1j",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"created_at": "2026-09-23T11:42:42.474-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-23T11:42:42.474-04:00",
"id": "x1wrcr896jc9",
"incident_id": "rklc4yrdhz1j",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-23T11:42:42.474-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Release is currently in progress. Full build number is 4001.0.0-rel.77+0c9d960\u003e. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4001-0-0-Maintenance-Releases",
"created_at": "2026-09-22T08:07:44.785-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-22T08:07:44.785-04:00",
"id": "84shymg95bvb",
"incident_id": "rklc4yrdhz1j",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-22T08:07:44.785-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-22T04:00:08.421-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-22T04:00:08.421-04:00",
"id": "zl01k41n9rcg",
"incident_id": "rklc4yrdhz1j",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-22T04:00:08.421-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard will be deploying a Blackboard SaaS 4001.0.0 Maintenance Release to Test and Staging environments.\n\nScheduled for September 22, 2026",
"created_at": "2026-09-18T11:49:41.187-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T11:49:41.187-04:00",
"id": "kgx6w6q9xf0w",
"incident_id": "rklc4yrdhz1j",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T11:49:41.187-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Sep 22, 2026)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-23T11:42:42.474-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-22T04:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-09-23T04:00:00.000-04:00",
"shortlink": "https://stspg.io/v6qqmq7n8tjc",
"started_at": "2026-09-18T11:49:41.052-04:00",
"status": "completed",
"updated_at": "2026-09-23T11:42:42.506-04:00"
},
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
}
],
"created_at": "2026-09-21T11:42:27.806-04:00",
"id": "v37ng5tg05js",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved",
"created_at": "2026-09-21T23:38:46.160-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-21T23:38:46.160-04:00",
"id": "3nqkjf5wctyb",
"incident_id": "v37ng5tg05js",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-21T23:38:46.160-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue has been identified, and a remediation is in progress. We will continue to monitor the situation and provide updates as information becomes available.",
"created_at": "2026-09-21T18:03:01.042-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-21T18:03:01.042-04:00",
"id": "nknbpmfysttz",
"incident_id": "v37ng5tg05js",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-21T18:03:01.042-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard Platform and Ops teams have been engaged as we continue to investigate the issue.",
"created_at": "2026-09-21T15:11:16.762-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-21T15:11:16.762-04:00",
"id": "nqrh773kh7hk",
"incident_id": "v37ng5tg05js",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-21T15:11:16.762-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Some customers are currently experiencing Oops errors when accessing Blackboard Attendance.\n\nWe are investigating the issue and will provide further updates as more information becomes available",
"created_at": "2026-09-21T11:42:27.873-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-21T11:42:27.873-04:00",
"id": "990ct5qy0hhf",
"incident_id": "v37ng5tg05js",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-21T11:42:27.873-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Status Update – Blackboard Attendance",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-21T23:38:46.160-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/t6qmgh5wwsd1",
"started_at": "2026-09-21T11:42:27.781-04:00",
"status": "resolved",
"updated_at": "2026-09-21T23:38:46.178-04:00"
},
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
},
{
"created_at": "2020-05-08T14:05:53.989-04:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "n1z2zxnx2bfz",
"name": "Blackboard – SaaS Gov Cloud (US)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:04:03.601-04:00"
}
],
"created_at": "2026-09-11T11:07:39.416-04:00",
"id": "4kvvgklq95y4",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"created_at": "2026-09-18T09:20:26.250-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-18T09:20:26.250-04:00",
"id": "ybphqffjt1zw",
"incident_id": "4kvvgklq95y4",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-18T09:20:26.250-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Release is currently in progress. Full build number is 4000.21.0-rel.30+804d2f8. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4000-21-0-Maintenance-Releases",
"created_at": "2026-09-17T13:21:21.298-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T13:21:21.298-04:00",
"id": "k5h9t2s5chhh",
"incident_id": "4kvvgklq95y4",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T13:21:21.298-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-17T04:00:07.704-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T04:00:07.704-04:00",
"id": "68scsb1c7846",
"incident_id": "4kvvgklq95y4",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T04:00:07.704-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard will be deploying a Blackboard SaaS 4000.21.0 Maintenance Release to Production environments.\n\nScheduled for September 17, 2026",
"created_at": "2026-09-11T11:07:39.507-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-11T11:07:39.507-04:00",
"id": "sxztscq01pkw",
"incident_id": "4kvvgklq95y4",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-11T11:07:39.507-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4000.21.0: Maintenance Production Release (scheduled for Sep 17, 2026)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-18T09:20:26.250-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-17T04:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-09-18T04:00:00.000-04:00",
"shortlink": "https://stspg.io/pwxhs4rm6cqy",
"started_at": "2026-09-11T11:07:39.381-04:00",
"status": "completed",
"updated_at": "2026-09-18T09:20:26.284-04:00"
},
{
"components": [
{
"created_at": "2022-10-11T19:03:17.704-04:00",
"description": null,
"group_id": "br2hk19tzpwq",
"id": "ghyjqrgpmlsl",
"name": "Blackboard - SaaS (Africa)",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": "2022-10-11T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2025-02-24T07:02:43.031-05:00"
},
{
"created_at": "2020-02-18T17:49:02.195-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "5phdkkhqhvk1",
"name": "Blackboard - SaaS (US)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-19T22:38:41.685-04:00"
},
{
"created_at": "2020-05-12T18:43:01.260-04:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "dp2zk6hv9h39",
"name": "Blackboard - SaaS (Saudi)",
"page_id": "19x8w5vjjtd5",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-06T05:19:58.444-04:00"
},
{
"created_at": "2020-02-18T17:54:58.745-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "9k8yxsykxtjc",
"name": "Blackboard - SaaS (Asia Pacific)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-02T10:44:41.765-04:00"
},
{
"created_at": "2020-02-18T17:58:55.733-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "26t433lf8jd8",
"name": "Blackboard - SaaS (Europe)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T06:14:34.272-04:00"
},
{
"created_at": "2020-05-08T14:05:53.989-04:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "n1z2zxnx2bfz",
"name": "Blackboard – SaaS Gov Cloud (US)",
"page_id": "19x8w5vjjtd5",
"position": 4,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-05-16T07:04:03.601-04:00"
}
],
"created_at": "2026-09-11T11:06:34.523-04:00",
"id": "2kpgy58wcfb4",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Most upgrades are now complete. We are continuing to work through those that did not succeed.",
"created_at": "2026-09-17T13:20:18.107-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-17T13:20:18.107-04:00",
"id": "9swq594px4zl",
"incident_id": "2kpgy58wcfb4",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-17T13:20:18.107-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Release is currently in progress. Full build number is 4001.0.0-rel.70+1849a72. Please refer to the Anthology Support Center for more details on this maintenance release: https://support.anthology.com/s/article/Blackboard-Learn-4001-0-0-Maintenance-Releases",
"created_at": "2026-09-15T11:22:54.420-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T11:22:54.420-04:00",
"id": "zxkzsdxtg5mk",
"incident_id": "2kpgy58wcfb4",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T11:22:54.420-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-15T04:00:08.058-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-15T04:00:08.058-04:00",
"id": "5qysnmj8csc1",
"incident_id": "2kpgy58wcfb4",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-15T04:00:08.058-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5phdkkhqhvk1",
"name": "Americas - Blackboard - SaaS (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "n1z2zxnx2bfz",
"name": "Americas - Blackboard – SaaS Gov Cloud (US)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9k8yxsykxtjc",
"name": "Asia Pacific - Blackboard - SaaS (Asia Pacific)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "dp2zk6hv9h39",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Saudi)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "26t433lf8jd8",
"name": "Europe \u0026 Middle East - Blackboard - SaaS (Europe)",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "ghyjqrgpmlsl",
"name": "Africa - Blackboard - SaaS (Africa)",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Blackboard will be deploying a Blackboard SaaS 4001.0.0 Maintenance Release to Test and Staging environments.\n\nScheduled for September 15, 2026",
"created_at": "2026-09-11T11:06:34.598-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-11T11:06:34.598-04:00",
"id": "xxzp5m22kdhq",
"incident_id": "2kpgy58wcfb4",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-11T11:06:34.598-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Blackboard SaaS 4001.0.0: Maintenance Test/Stage Release (scheduled for Sep 15, 2026)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-17T13:20:18.107-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-15T04:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-09-16T04:00:00.000-04:00",
"shortlink": "https://stspg.io/kc03mcytt3zw",
"started_at": "2026-09-11T11:06:34.490-04:00",
"status": "completed",
"updated_at": "2026-09-17T13:20:18.133-04:00"
},
{
"components": [
{
"created_at": "2020-02-18T16:59:01.081-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "fq8k62g7x4vn",
"name": "Ally - Canada",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-08T10:00:07.256-04:00"
},
{
"created_at": "2020-02-18T17:51:42.399-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "0s6psh04rmqp",
"name": "Ally - Asia Pacific",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-08T10:00:07.317-04:00"
},
{
"created_at": "2020-02-18T17:56:32.065-05:00",
"description": null,
"group_id": "ynxp96fxt561",
"id": "b147dnjrvkc6",
"name": "Ally - Europe",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-08T10:00:07.382-04:00"
},
{
"created_at": "2020-02-18T17:29:14.243-05:00",
"description": null,
"group_id": "655vh35kl7c0",
"id": "r1k7txgh9495",
"name": "Ally - North America",
"page_id": "19x8w5vjjtd5",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-08T10:00:07.474-04:00"
},
{
"created_at": "2020-02-18T17:52:25.400-05:00",
"description": null,
"group_id": "p51y7jrzh25k",
"id": "hm5sw896nmym",
"name": "Ally - Australia",
"page_id": "19x8w5vjjtd5",
"position": 2,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-27T16:00:12.814-04:00"
}
],
"created_at": "2026-08-31T08:18:48.893-04:00",
"id": "xx5v99w2rv5z",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "fq8k62g7x4vn",
"name": "Americas - Ally - Canada",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "r1k7txgh9495",
"name": "Americas - Ally - North America",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0s6psh04rmqp",
"name": "Asia Pacific - Ally - Asia Pacific",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hm5sw896nmym",
"name": "Asia Pacific - Ally - Australia",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b147dnjrvkc6",
"name": "Europe \u0026 Middle East - Ally - Europe",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "OCR Processing has remained within expected levels. Analysis shows the potential cause of the initial issue as an error during the final export step when converting to OCR PDF. The Ally team continues to work with our OCR provider to determine potential improvements to this process.",
"created_at": "2026-09-14T20:27:48.664-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T20:27:48.664-04:00",
"id": "czp7m3smjqvr",
"incident_id": "xx5v99w2rv5z",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T20:27:48.664-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fq8k62g7x4vn",
"name": "Americas - Ally - Canada",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "r1k7txgh9495",
"name": "Americas - Ally - North America",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0s6psh04rmqp",
"name": "Asia Pacific - Ally - Asia Pacific",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hm5sw896nmym",
"name": "Asia Pacific - Ally - Australia",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b147dnjrvkc6",
"name": "Europe \u0026 Middle East - Ally - Europe",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "While we have seen failure rates decrease over the last week we continue to monitor this with our OCR provider to determine any additional next steps.",
"created_at": "2026-09-08T15:02:23.266-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-08T15:02:23.266-04:00",
"id": "x4pd4xrtkq91",
"incident_id": "xx5v99w2rv5z",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-08T15:02:23.266-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "fq8k62g7x4vn",
"name": "Americas - Ally - Canada",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "r1k7txgh9495",
"name": "Americas - Ally - North America",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "0s6psh04rmqp",
"name": "Asia Pacific - Ally - Asia Pacific",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hm5sw896nmym",
"name": "Asia Pacific - Ally - Australia",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b147dnjrvkc6",
"name": "Europe \u0026 Middle East - Ally - Europe",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.",
"created_at": "2026-08-31T08:18:48.955-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-31T08:18:48.955-04:00",
"id": "9hpmmvypp0cw",
"incident_id": "xx5v99w2rv5z",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-31T08:18:48.955-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-08T15:02:23.266-04:00",
"name": "Ally OCR PDF Failures",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-14T20:27:48.664-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3f3539y05x58",
"started_at": "2026-08-31T08:18:48.871-04:00",
"status": "resolved",
"updated_at": "2026-09-14T20:27:48.680-04:00"
},
{
"components": [
{
"created_at": "2020-02-18T18:00:23.314-05:00",
"description": null,
"group_id": "jtzpvlnyc93v",
"id": "60dzwzdn2n0j",
"name": "BB Annotate",
"page_id": "19x8w5vjjtd5",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-13T05:00:07.919-04:00"
}
],
"created_at": "2026-09-02T14:05:53.491-04:00",
"id": "ywv0lxvh6g7z",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "60dzwzdn2n0j",
"name": "Global - BB Annotate",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-13T05:00:08.195-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-13T05:00:08.195-04:00",
"id": "3zmtm0lgn19r",
"incident_id": "ywv0lxvh6g7z",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-13T05:00:08.195-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "60dzwzdn2n0j",
"name": "Global - BB Annotate",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-12T23:00:07.574-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-12T23:00:07.574-04:00",
"id": "rl69jgymg4v5",
"incident_id": "ywv0lxvh6g7z",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-12T23:00:07.574-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-12T22:00:09.359-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-12T22:00:09.359-04:00",
"id": "xg0g5mb4kpml",
"incident_id": "ywv0lxvh6g7z",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-12T22:00:09.359-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "60dzwzdn2n0j",
"name": "Global - BB Annotate",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The Bb Annotate database will be reindexed for North American customers to improve service performance. Bb Annotate will be unavailable during the following maintenance window:\n \nSaturday, September 12, 11:00 PM - Midnight EDT (1h downtime expected)",
"created_at": "2026-09-02T14:05:53.581-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-02T14:05:53.581-04:00",
"id": "04s8k8fd4q05",
"incident_id": "ywv0lxvh6g7z",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-02T14:05:53.581-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Bb Annotate Maintenance Part 2 - North America (Sept 12 - 13)",
"page_id": "19x8w5vjjtd5",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-13T05:00:08.195-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-12T23:00:00.000-04:00",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-12T22:00:09.619-04:00",
"scheduled_until": "2026-09-13T05:00:00.000-04:00",
"shortlink": "https://stspg.io/645jkv24hcdm",
"started_at": "2026-09-02T14:05:53.477-04:00",
"status": "completed",
"updated_at": "2026-09-13T05:00:08.301-04:00"
}
],
"page": {
"id": "19x8w5vjjtd5",
"name": "Blackboard Inc.",
"url": "https://status.blackboard.com"
},
"status": {
"description": "Partially Degraded Service",
"indicator": "minor"
}
}