Snapshot 227681
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Security at Pylon Your data is secure with Pylon Pylon is independently audited to SOC 2 Type II and ISO/IEC 27001, hosted on AWS in the US or EU, and built to keep your data protected, including when you use AI. Request Trust Center accessRead the security docs Assurance Independently audited Pylon holds SOC 2 Type II and ISO/IEC 27001:2022 certifications, audited every year, with both our US and EU deployments in scope. Our platform is also tested by an independent third party in an annual penetration test. SOC 2 Type II Audited every year, across our US and EU deployments. ISO/IEC 27001:2022 Certified, with our US and EU deployments in scope. Annual penetration testing An independent third party tests our platform every year. Request reports through the Trust Center → Data protection AI that respects your data Your data is not used to train AI models. The AI model providers that process your data are bound by zero data retention agreements. For EU workspaces, AI inference runs in the EU. No training on your data Your data is not used to train AI models. Zero data retention With the AI model providers that process your data. EU inference stays in the EU For EU workspaces, AI inference runs in the EU. Data residency Your data stays in your region Choose US or EU hosting on AWS. Your workspace stays in the region you choose, your data is encrypted in transit and at rest, and backups stay in that same region. United States AWS Oregon European Union AWS Frankfurt Encrypted In transit and at rest Same region Backups stay where your data lives Admin controls Controls your admins expect SAML SSO, SCIM provisioning, role-based access and audit logs you can export to your SIEM, plus data deletion on your schedule. SAML SSO Sign in through your identity provider. SCIM provisioning Provision and deprovision users automatically. Role-based access Give each user the access their role needs. SIEM-ready audit logs Export audit logs to your SIEM. Data deletion on your schedule Delete data on the schedule your policies require. • Some features are available on select plans. Transparency Open about how we operate Request our SOC 2 report, ISO certificates and penetration test summary in the Trust Center. Our list of subprocessors is public, you can check our status at any time, and you can report vulnerabilities through our disclosure program. Trust Center → Request our SOC 2 report, ISO certificates and penetration test summary. Subprocessors → Our full list of subprocessors is public. Status → Check our status at any time. Vulnerability disclosure → Report vulnerabilities through our disclosure program. Trusted by 1,800+ B2B companies Frequently asked questions Is my data used to train AI models? No. Your data is not used to train AI models, and the AI model providers that process it are bound by zero data retention agreements. Where is my data stored? On AWS, in the US (Oregon) or the EU (Frankfurt). Your workspace is assigned to the region you choose. How do I get your security documentation? Request access at trust.usepylon.com for our SOC 2 report, ISO certificates and penetration test summary. We're also happy to complete your security questionnaire. Where can I find technical details? Our security documentation covers encryption, infrastructure, access controls, data retention, AI and more. Read the security docs. Security you can count on See our audit reports in the Trust Center, or read our security documentation for the technical details. Questions? Email security@usepylon.com. Join 1,800+ B2B companies who have left legacy platforms behind. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. Request Trust Center accessRead the security docs Pylon is the only agentic support platform purpose-built for B2B View open roles The Agentic Support Platform AI & Agents Assist AgentAutomationsSlack AgentSupport AgentSkills Platform Analytics & ReportingAccount IntelligenceKnowledge BaseWorkforce ManagementSurveys (NPS & CSAT)Ticketing Applied AI NexusTrust & Security Resources Resource CenterCase StudiesEvents & WebinarsInteractive DemosVideosPricingPylon FactsHelp CenterAPI & DevelopersPrivacy PolicyTerms of Service Connect About UsCareersTalk to UsContact Us (for AI agents) Compare Pylon vs ZendeskPylon vs IntercomPylon vs PlainPylon vs FrontPylon vs SalesforcePylon vs Jira Integrations Chat WidgetEmailHubSpotMicrosoft TeamsSalesforceSlackExplore All © 2026 Pylon Labs, Inc.