Tracked subprocessors 22 of 23 Subprocessor of 125 Third parties loaded 6 Loaded by 6
+ − ⟲
23 third parties, 1 affiliate.
Name Purpose Location Listed since Amazon Web Services Infrastructure USA, Germany Sep 22, 2026 Anthropic AI AI Inference USA Sep 22, 2026 Auth0 Authentication USA, Europe Sep 22, 2026 Azure AI AI Inference USA Oct 2, 2026 Braintrust AI Monitoring USA, Europe Sep 22, 2026 dbt Labs Data ETL USA, Europe Sep 22, 2026 Google Cloud Platform AI Inference USA, Europe Sep 22, 2026 Hex Data Analytics USA, Europe Sep 22, 2026 Mailgun Email USA, Europe Sep 22, 2026 Matia Data ETL USA, Europe Sep 22, 2026 Modal Labs AI Sandbox Infrastructure USA, Europe Sep 22, 2026 OpenAI AI AI Inference USA, Europe Sep 22, 2026 Planetscale Database Operations USA, Germany Sep 22, 2026 PostHog Customer Analytics USA Sep 22, 2026 Postmark Email USA Sep 22, 2026 Pusher API hosting USA, Europe Sep 22, 2026 Snowflake Data Warehouse USA, Europe Sep 22, 2026 Telnyx Phone & SMS USA, Europe Sep 22, 2026 Together AI AI AI Inference USA, Europe Sep 22, 2026 Turbopuffer AI Vector Database USA, Europe Sep 22, 2026 Typesafe AI AI Inference USA Sep 23, 2026 Voyage AI AI AI Inference USA, Europe Nov 6, 2026 WorkOS Authentication USA Sep 22, 2026
Pylon affiliates (1) Name Purpose Location Listed since Pylon Labs Ltd (Pylon affiliate) Customer Support United Kingdom (support personnel in the EEA) Nov 6, 2026
Pylon's homepage made 156 requests to 14 domains, 6 services controlled by another company, and 2 domains not identified.
Analytics (1): Wingify Tag managers (1): Google Cloud Other (3): JavaScript libraries: Webflow; Page builders: Finsweet (Consent Pro); Widgets: Navattic Unclassified (1): no technology detected from them: Patchwork 6 third parties by category: 1 1 3 1
Third parties 6 · 152 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 77% of the page's requests 120 Wingify VWO 12% of the page's requests 19 Patchwork patchwork.ai 4% of the page's requests 6
Google Cloud subprocessor Google Font API Google Hosted Libraries Google Tag Manager 3% of the page's requests 5 Finsweet (Consent Pro) Finsweet <1% of the page's requests 1
Navattic Navattic <1% of the page's requests 1 Unknown 2 · 2 requests
sequel.io sequelvideo.com
First party 1 · 2 requests
Pylon Cloudflare HTTP/3 LottieFiles Open Graph Webpack 1% of the page's requests 2
3 tracked companies loaded by the homepage are not in Pylon's subprocessor list. A website can use a service without it processing customer data.
1–50 of 125
Abacum abacum.ai Customer Support A Ada Support ada.cx Technical support Airtable airtable.com Customer support services AiSDR aisdr.com Customer management system Aleph getaleph.com Customer support Alloy alloy.app Customer Support Ambition ambition.com Customer Success Ampersand ampersand.ai Customer support and ticket management; Customer support platform used to receive, track, and respond to support requests from customers. Anaconda anaconda.com Customer support and account management services Anyscale anyscale.com Support Services Tooling Arkose Labs arkoselabs.com Customer Support, Management and Analytics Tools Arphie arphie.ai AssemblyAI assemblyai.com Communications and ticketing tool used in customer support efforts; Customer Support b.well Connected Health icanbwell.com Client Support Baseten baseten.co Customer Support Blacksmith blacksmith.sh Customer service and technical support Builder.io builder.io Campfire campfire.ai Customer support platform. Processes support conversations and contact information. Cartesia cartesia.ai Pylon, a customer support platform, is used to manage and respond to user inquiries. It helps streamline support workflows and improve the customer experience. CARTO carto.com customer support portal & ticketing services Cerebrium cerebrium.ai Customer support; Support conversations and customer contact details Chamelio chamelio.ai Customer Support; Customer Support Platform ClickHouse clickhouse.com Customer support chat platform CodeAnt AI codeant.ai Customer Service CodeRabbit coderabbit.ai Customer Service Confident AI confident-ai.com Customer support and communications Conversion conversion.ai Customer support Conveyor conveyor.com Support Subprocessor: Will process the contents of your support requests Count count.co Customer operations platform provider.; Data Processed: Communication data. Count leverages Pylon to provide unified customer support across all communication channels. Application data containing personal data is optionally processed if sent by the user (e.g. screenshots of application containing Personal data). Count encourages users not to send sensitive information in this way. Trust platform: Cube Dev cube.dev Customer support ticketing and chat. Processes user names, email addresses, tenant names and support conversations. Effective November 26, 2026.; Product Features: Customer Support Darktrace darktrace.com Processing and analysing user engagement and operational data Darktrace Federal darktracefederal.com Processing and analysing user engagement and operational data Datafold datafold.com Customer support; Support tickets Daytona daytona.io Customer Support DoiT doit.com AI-powered customer support platform Drieam drieam.com Helpdesk & Knowledge Base Elementary Data elementary-data.com Customer support ticketing ElevenLabs elevenlabs.io Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service Endor Labs endorlabs.com Customer Support Platform Entri entri.com Customer support; Pylon offers customer support software. Escape escape.tech Customer support ticketing Estuary estuary.dev Customer Support Expo expo.dev Customer interactions and customer support fal fal.ai - Contact: legal@usepylon.com - Address: 188 King Street - #502 , San Francisco, CA 94107 - Description: Tool used to process inbound support requests.; Email Support Figma figma.com Customer service and technical support Fireworks fireworks.ai Customer support platform; [Pylon Trust Center]( Frigade frigade.com Customer support Gem gem.com Cloud-based customer support services Graphite graphite.dev Gravity trygravity.ai Customer support Show next 50 Aug 15: no incident reported Aug 16: no incident reported Aug 17: 1 incident (1 major) Aug 18: 1 incident (1 minor) Aug 19: no incident reported Aug 20: no incident reported Aug 21: no incident reported Aug 22: no incident reported Aug 23: no incident reported Aug 24: no incident reported Aug 25: no incident reported Aug 26: no incident reported Aug 27: no incident reported Aug 28: no incident reported Aug 29: no incident reported Aug 30: no incident reported Aug 31: no incident reported Sep 1: no incident reported Sep 2: no incident reported Sep 3: no incident reported Sep 4: no incident reported Sep 5: no incident reported Sep 6: no incident reported Sep 7: no incident reported Sep 8: 1 incident (1 minor) Sep 9: 1 incident (1 critical) Sep 10: no incident reported Sep 11: no incident reported Sep 12: no incident reported Sep 13: no incident reported Sep 14: no incident reported Sep 15: no incident reported Sep 16: no incident reported Sep 17: no incident reported Sep 18: no incident reported Sep 19: no incident reported Sep 20: no incident reported Sep 21: no incident reported Sep 22: no incident reported Sep 23: no incident reported Sep 24: no incident reported Sep 25: no incident reported Sep 26: no incident reported Sep 27: no incident reported Sep 28: 1 incident (1 major) Sep 29: no incident reported Sep 30: no incident reported Oct 1: 1 incident (1 major) Oct 2: no incident reported Oct 3: no incident reported Oct 4: no incident reported Oct 5: no incident reported Oct 6: 1 incident (1 minor) Oct 7: no incident reported Oct 8: no incident reported Oct 9: no incident reported Oct 10: no incident reported Oct 11: no incident reported Oct 12: 1 incident (1 major) Oct 13: no incident reported Oct 14: 1 incident (1 no impact stated) Oct 15: no incident reported Oct 16: no incident reported Oct 17: no incident reported Oct 18: no incident reported Oct 19: no incident reported Oct 20: no incident reported Oct 21: no incident reported Oct 22: no incident reported Oct 23: no incident reported Oct 24: no incident reported Oct 25: no incident reported Oct 26: no incident reported Oct 27: no incident reported Oct 28: no incident reported Oct 29: no incident reported Oct 30: no incident reported Oct 31: no incident reported Nov 1: no incident reported Nov 2: no incident reported Nov 3: no incident reported Nov 4: 1 incident (1 minor) Nov 5: 1 incident (1 minor) Nov 6: no incident reported Nov 7: no incident reported Nov 8: no incident reported Nov 9: no incident reported Nov 10: no incident reported Nov 11: 1 incident (1 major) Nov 12: no incident reported 90 days ago today
12 incidents in 90 days6 major or critical49 min typical time to resolve4 h 38 min longest majorIncidents per month 0 3 6 Mar 2026: 1 incident (1 minor) · partial: our history begins Mar 27 · typical time to resolve 3 days Apr 2026: 3 incidents (3 minor) · typical time to resolve 9 h 7 min May 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 10 h 56 min Jun 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 1 h 2 min Jul 2026: 5 incidents (1 critical, 2 major, 2 minor) · typical time to resolve 2 h 28 min Aug 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 4 h 38 min Sep 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 22 min Oct 2026: 4 incidents (2 major, 1 minor, 1 no impact stated) · typical time to resolve 23 min Nov 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 3 h 13 min Mar 2026 Apr May Jun Jul Aug Sep Oct Nov critical major minor no impact stated before or partly before our history
As Pylon's status page reports its own incidents (scheduled maintenance left out), read every few hours since Mar 27, 2026 (evidence )
112 reported incidents in the last 30 days, by 13 of the vendors Pylon lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Pylon was involved.
Date Company Incident Impact Lasted Nov 12, 2026 INC20000347 minor 32 min Nov 11, 2026 Unable to start new Workspace Agent runs critical ongoing Nov 11, 2026 Elevated errors affecting logins, sign-ups, and ChatGPT features minor 8 min Nov 11, 2026 Dashboard Outage critical — Nov 11, 2026 Cloud IDE sessions failed to load no impact stated 8 min Nov 10, 2026 Elevated errors on Fable 52 and Mythos 52 no impact stated 1 min Nov 10, 2026 Some Sandboxes experiencing creation failures minor 23 min Nov 10, 2026 Degraded run performance due to dbt State service disruption no impact stated — Nov 10, 2026 Incorrect cost data in Costs API exports no impact stated 2 h 20 min Nov 9, 2026 Elevated Errors On API minor 42 min Nov 9, 2026 Elevated ChatGPT Conversation Errors minor 52 min Nov 8, 2026 Elevated errors with image generation minor 1 h 49 min Nov 8, 2026 Degraded performance for Claude Fable 5.1 minor 26 min Nov 7, 2026 Intermittent 503 errors in certain regions minor 4 h 19 min Nov 7, 2026 INC20000337 minor 2 h 5 min Nov 6, 2026 INC20000336 minor 3 h 20 min Nov 6, 2026 Elevated error rates with some U.S. business Mastercards no impact stated 3 days Nov 5, 2026 Data Connectivity Issues - IMSI1 no impact stated 1 h 31 min Nov 5, 2026 ChatGPT Work and Dots Errors minor 13 h 6 min Nov 5, 2026 Data Connectivity Issues - IMSI1 major 6 h 57 min Nov 5, 2026 Delays in activity data no impact stated 5 h 53 min Nov 4, 2026 Elevated error rates across paid ChatGPT plans minor 1 h 54 min Nov 4, 2026 Jobs list and Environment pages failing to load minor 3 h 24 min Nov 4, 2026 Delays processing Inbound messages no impact stated 3 h 32 min Nov 4, 2026 Git errors for projects connected to GitHub over SSH major —
And 87 more. All of them: CSV · Who is around them .
PylonAbacum abacum.ai Customer Support
Airtable airtable.com Customer support services
AiSDR aisdr.com Customer management system
Aleph getaleph.com Customer support
Alloy alloy.app Customer Support
Ambition ambition.com Customer Success
Ampersand ampersand.ai Customer support and ticket management; Customer support platform used to receive, track, and respond to support requests from customers.
Anaconda anaconda.com Customer support and account management services
Anyscale anyscale.com Support Services Tooling
Arkose Labs arkoselabs.com Customer Support, Management and Analytics Tools
Arphie arphie.ai
AssemblyAI assemblyai.com Communications and ticketing tool used in customer support efforts; Customer Support
b.well Connected Health icanbwell.com Client Support
Baseten baseten.co Customer Support
Blacksmith blacksmith.sh Customer service and technical support
Builder.io builder.io
Campfire campfire.ai Customer support platform. Processes support conversations and contact information.
Cartesia cartesia.ai Pylon, a customer support platform, is used to manage and respond to user inquiries. It helps streamline support workflows and improve the customer experience.
CARTO carto.com customer support portal & ticketing services
Cerebrium cerebrium.ai Customer support; Support conversations and customer contact details
Chamelio chamelio.ai Customer Support; Customer Support Platform
ClickHouse clickhouse.com Customer support chat platform
CodeAnt AI codeant.ai Customer Service
CodeRabbit coderabbit.ai Customer Service
Confident AI confident-ai.com Customer support and communications
Conversion conversion.ai Customer support
Conveyor conveyor.com Support Subprocessor: Will process the contents of your support requests
Count count.co Customer operations platform provider.; Data Processed: Communication data. Count leverages Pylon to provide unified customer support across all communication channels. Application data containing personal data is optionally processed if sent by the user (e.g. screenshots of application containing Personal data). Count encourages users not to send sensitive information in this way. Trust platform:
Cube Dev cube.dev Customer support ticketing and chat. Processes user names, email addresses, tenant names and support conversations. Effective November 26, 2026.; Product Features: Customer Support
Darktrace darktrace.com Processing and analysing user engagement and operational data
Darktrace Federal darktracefederal.com Processing and analysing user engagement and operational data
Datafold datafold.com Customer support; Support tickets
Daytona daytona.io Customer Support
DoiT doit.com AI-powered customer support platform
Drieam drieam.com Helpdesk & Knowledge Base
Elementary Data elementary-data.com Customer support ticketing
ElevenLabs elevenlabs.io Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service
Endor Labs endorlabs.com Customer Support Platform
Entri entri.com Customer support; Pylon offers customer support software.
Escape escape.tech Customer support ticketing
Estuary estuary.dev Customer Support
Expo expo.dev Customer interactions and customer support
fal fal.ai - Contact: legal@usepylon.com - Address: 188 King Street - #502 , San Francisco, CA 94107 - Description: Tool used to process inbound support requests.; Email Support
Figma figma.com Customer service and technical support
Fireworks fireworks.ai Customer support platform; [Pylon Trust Center](
Frigade frigade.com Customer support
Gem gem.com Cloud-based customer support services
Graphite graphite.dev
Gravity trygravity.ai Customer support
