Pylon
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 72 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Pylon's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/pylon"><img src="https://thirdpartyindex.com/badge/pylon.svg" alt="Pylon transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/pylon)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page incident.io | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Infrastructure | USA, Germany | |
| Anthropic | AI Inference | USA | |
| Auth0 | Authentication | USA, Europe | |
| Braintrust | AI Monitoring | USA, Europe | |
| dbt Labs | Data ETL | USA, Europe | |
| Fivetran | Data ETL | USA, Europe | |
| Google Cloud Platform | AI Inference | USA, Europe | |
| Hex | Data Analytics | USA, Europe | |
| Mailgun | USA, Europe | ||
| Matia | Data ETL | USA, Europe | |
| Modal Labs | AI Sandbox Infrastructure | USA, Europe | |
| OpenAI | AI Inference | USA, Europe | |
| Planetscale | Database Operations | USA, Germany | |
| PostHog | Customer Analytics | USA | |
| Postmark | USA | ||
| Pusher | API hosting | USA, Europe | |
| Snowflake | Data Warehouse | USA, Europe | |
| Telnyx | Phone & SMS | USA, Europe | |
| Together AI | AI Inference | USA, Europe | |
| Turbopuffer | AI Vector Database | USA, Europe | |
| Typesafe AI | AI Inference | USA | |
| Voyage AI | AI Inference | USA | |
| WorkOS | Authentication | USA |
Listed as a subprocessor by (50)
Purposes as each company states them.
Abacum abacum.ai Customer Support
Airtable airtable.com Customer support services
Alloy alloy.app Customer Support
Ambition ambition.com Customer Success
Anaconda anaconda.com Customer support and account management services
Baseten baseten.co Customer Support
Blacksmith blacksmith.sh Customer service and technical support
Campfire campfire.ai Customer support platform. Processes support conversations and contact information.
Cartesia cartesia.ai
ClickHouse clickhouse.com Customer support chat platform
CodeRabbit coderabbit.ai Customer Service
Daytona daytona.io Customer Support
DoiT doit.com AI-powered customer support platform
Drieam drieam.com Helpdesk & Knowledge Base
ElevenLabs elevenlabs.io Customer support; Pylon (usepylon) is used to sync data between Slack and Zendesk and offer integrations to improve customer service
Estuary estuary.dev Customer Support
Figma figma.com Customer service and technical support
Fireworks fireworks.ai Customer support platform; [Pylon Trust Center](https://trust.usepylon.com/)
Gem gem.com Cloud-based customer support services
HackerRank hackerrank.com Customer support ticketing intake for requests from users and candidates
Heron herondata.io
Hex hex.tech Customer support
Honeycomb honeycomb.io Support Ticketing system. NOTE this vendor is only considered a subprocessor IF you provide telemetry data containing PII when submitting a customer support request ticket.
Hyperbolic hyperbolic.ai
Infisical infisical.com Infisical uses Pylon for customer support services.
LangChain langchain.com Customer Support Ticketing and Communication; To provide customer support ticketing and communication services
Langfuse langfuse.com Customer support chat platform
Linear linear.app Customer support
LiveKit livekit.com Customer communications
Metabase metabase.com Customer support.
Mixpanel mixpanel.com Pylon provides Mixpanel with customer account administration and support. Pylon receives limited access to customer names, emails, and basic customer support information about servicing customer accounts. Pylon does not process or gain access to Personal Information stored in or processed by Mixpanel as part of these services.
Ona ona.com Platform to handle customer support inquiries and questions
Oneleet oneleet.com Customer Communications
OpenAI openai.com Customer support***
OpenRouter openrouter.ai Customer Support
Orb withorb.com Customer Support
Pinecone pinecone.io Customer service and technical support
Retell AI retellai.com
Rootly rootly.com Customer support platform
SigNoz signoz.io
Storylane storylane.io Support Platform
Tavily tavily.com Customer Support; Customer Support Platform
Together AI together.ai Customer support
Twingate twingate.com Customer communications system
VESSL AI vessl.ai In-app chat and customer support
Weaviate weaviate.io Customer support ticketing system; Support
Zuddl zuddl.com Customer Support
fal fal.ai - Contact: [email protected] - Address: 188 King Street - #502 , San Francisco, CA 94107 - Description: Tool used to process inbound support requests.; Email Support
incident.io incident.io Customer Support
turbopuffer turbopuffer.com Customer support