Snapshot 227718
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{
"incidents": [
{
"created_at": "2026-11-06T14:05:34Z",
"id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-11-06T18:22:04Z",
"display_at": "2026-11-06T18:22:04Z",
"id": "01M6S1HC1GFK6XB2WNBBSFX630",
"incident_id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"status": "resolved",
"updated_at": "2026-11-06T18:22:04Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-11-06T16:40:36Z",
"display_at": "2026-11-06T16:40:36Z",
"id": "01M6RVQJ0KT3GFYNCNTKJSRBX6",
"incident_id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"status": "monitoring",
"updated_at": "2026-11-06T16:40:36Z"
},
{
"body": "We have identified the root cause of the issue impacting certain services. Our engineering team is actively working to implement a mitigation and restore normal service operations.\nWe will continue to monitor the situation closely and provide further updates as progress is made toward full resolution.",
"created_at": "2026-11-06T15:58:42Z",
"display_at": "2026-11-06T15:58:42Z",
"id": "01M6RSAVD4MQDYZZT3MH5AM560",
"incident_id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"status": "identified",
"updated_at": "2026-11-06T15:58:42Z"
},
{
"body": "We are seeing improvements across the affected services, with most services now recovered. Our team continues to monitor the situation and is working to restore the remaining services.\n\nWe apologize for the inconvenience and will provide further updates as more information becomes available.",
"created_at": "2026-11-06T15:18:57Z",
"display_at": "2026-11-06T15:18:57Z",
"id": "01M6RQ2207BWDPGE7AQNAZ9V8Y",
"incident_id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"status": "identified",
"updated_at": "2026-11-06T15:18:57Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-11-06T14:52:41Z",
"display_at": "2026-11-06T14:52:41Z",
"id": "01M6RNHZ6JBKPTNPY7ZZ07J8KZ",
"incident_id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"status": "identified",
"updated_at": "2026-11-06T14:52:41Z"
},
{
"body": "We’ve detected an issue affecting Contact Services, Redirection Links and sending for both Marketing Email Campaigns and Transactional Emails, forms, automation, segmentation and events processing delays and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-11-06T14:05:34Z",
"display_at": "2026-11-06T14:05:34Z",
"id": "01M6RJVPBMQA9ZXZSTN732SY2F",
"incident_id": "01M6RJVPBM6VGJXTGSST2ESA4S",
"status": "investigating",
"updated_at": "2026-11-06T14:10:13Z"
}
],
"name": "Multiple services are impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-11-06T18:22:04Z",
"status": "resolved",
"updated_at": "2026-11-06T18:22:04Z"
},
{
"created_at": "2026-11-02T12:35:28Z",
"id": "01M6E43VGXWFR0B4TA161WNT9T",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-11-02T19:38:43Z",
"display_at": "2026-11-02T19:38:43Z",
"id": "01M6EWATXKS1AN4S9G8BK23FH9",
"incident_id": "01M6E43VGXWFR0B4TA161WNT9T",
"status": "resolved",
"updated_at": "2026-11-02T19:38:43Z"
},
{
"body": "We’re continuing to work on clearing the backlog and reducing processing delays.",
"created_at": "2026-11-02T17:51:19Z",
"display_at": "2026-11-02T17:51:19Z",
"id": "01M6EP65JNRDHY64AMADQCJR7D",
"incident_id": "01M6E43VGXWFR0B4TA161WNT9T",
"status": "monitoring",
"updated_at": "2026-11-02T17:51:19Z"
},
{
"body": "Events are now being processed normally, and we’re working through the remaining backlog. We continue to monitor our systems closely to ensure everything remains stable.\n\nWe’ll share another update once we’ve confirmed that the backlog has been fully cleared and the issue is completely resolved.",
"created_at": "2026-11-02T14:16:59Z",
"display_at": "2026-11-02T14:16:59Z",
"id": "01M6E9XQMBFS3SWC3KJ3NJJZZH",
"incident_id": "01M6E43VGXWFR0B4TA161WNT9T",
"status": "monitoring",
"updated_at": "2026-11-02T14:16:59Z"
},
{
"body": "We’re currently experiencing an issue with transactional email events. Events such as opens and clicks may be delayed in statistics/ reports. Webhooks and automations that depend on these events are also affected.\n\nThe root cause has been identified and fixed. We’re now working on clearing the backlog and closely monitoring the situation to ensure everything returns to normal.",
"created_at": "2026-11-02T12:35:29Z",
"display_at": "2026-11-02T12:35:28Z",
"id": "01M6E43VGXP748E42JKTDPAXPZ",
"incident_id": "01M6E43VGXWFR0B4TA161WNT9T",
"status": "monitoring",
"updated_at": "2026-11-02T12:35:29Z"
}
],
"name": "Delay in transactional events",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-11-02T19:38:43Z",
"status": "resolved",
"updated_at": "2026-11-02T19:38:43Z"
},
{
"created_at": "2026-10-27T14:37:46Z",
"id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-27T18:58:55Z",
"display_at": "2026-10-27T18:58:55Z",
"id": "01M5ZBNMXC528HB5M4F5ZKPSPX",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "resolved",
"updated_at": "2026-10-27T18:58:55Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-27T18:45:40Z",
"display_at": "2026-10-27T18:45:40Z",
"id": "01M5ZAXC2P18TA3XC4SH940NHE",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "monitoring",
"updated_at": "2026-10-27T18:45:40Z"
},
{
"body": "We are seeing improvements across the affected services, with most services now recovered. Our team continues to monitor the situation and is working to restore the remaining services.\n\nWe apologize for the inconvenience and will provide further updates as more information becomes available.",
"created_at": "2026-10-27T18:15:20Z",
"display_at": "2026-10-27T18:15:20Z",
"id": "01M5Z95TXSGFQGZ8V5TXGVWK7Z",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "identified",
"updated_at": "2026-10-27T18:15:20Z"
},
{
"body": "We have identified the root cause of the issue affecting the previously reported services. Our team is working on implementing a fix to mitigate the impact and restore normal service.\n\nWe will continue to provide updates as we make progress towards resolution.",
"created_at": "2026-10-27T17:58:29Z",
"display_at": "2026-10-27T17:58:29Z",
"id": "01M5Z86ZF1G3SV39YG9M39S489",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "identified",
"updated_at": "2026-10-27T17:58:29Z"
},
{
"body": "The issue remains ongoing, and our team continues to investigate the root cause and work towards a resolution. Some clients may continue to experience disruptions across the affected services.\n\nWe apologize for the inconvenience and will share further updates as more information becomes available.",
"created_at": "2026-10-27T17:37:42Z",
"display_at": "2026-10-27T17:37:42Z",
"id": "01M5Z70XJZCDW49F0ZTDDY6QWG",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "investigating",
"updated_at": "2026-10-27T17:37:42Z"
},
{
"body": "Our investigation is ongoing, and we have identified an additional impact on Marketing SMS Campaigns as well. The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, Phone Meetings, and Transactional Email sending.\n\nAs a result, some clients may experience disruptions across these services.\n\nOur team is actively working to resolve the issue. We apologize for the inconvenience and will share further updates as more information becomes available.",
"created_at": "2026-10-27T16:48:33Z",
"display_at": "2026-10-27T16:48:33Z",
"id": "01M5Z46XTNDK7TTN3EQWE311HY",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "investigating",
"updated_at": "2026-10-27T16:48:33Z"
},
{
"body": "We continue to investigate the ongoing issue affecting Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, Automation Workflows, Webhooks, WhatsApp message sending, and Phone Meetings.\n\nWe have now identified an additional impact on Transactional Email sending, which may cause some clients to experience disruptions when sending emails.\n\nOur team is actively working to resolve the issue. We apologise for the inconveniences and will provide further updates as more information becomes available.",
"created_at": "2026-10-27T16:25:02Z",
"display_at": "2026-10-27T16:25:02Z",
"id": "01M5Z2VWECN248RMHF6RJDNT7K",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "investigating",
"updated_at": "2026-10-27T16:25:02Z"
},
{
"body": "The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, event processing, and Automation Workflows. We have also identified additional impacts on Webhooks, WhatsApp sendings, and Phone Meetings. As a result, some clients may experience disruptions while using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as more information becomes available.",
"created_at": "2026-10-27T15:36:17Z",
"display_at": "2026-10-27T15:36:17Z",
"id": "01M5Z02KG1THQTWRWYRM12ZMWC",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "investigating",
"updated_at": "2026-10-27T15:36:17Z"
},
{
"body": "The issue continues to affect Contact Services, Redirection Links for Marketing Email Campaigns and Transactional Emails, and event processing. We have also identified an additional impact on Automation Workflows. As a result, some clients may experience disruptions while using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as more information becomes available.",
"created_at": "2026-10-27T15:21:12Z",
"display_at": "2026-10-27T15:21:12Z",
"id": "01M5YZ6ZTSVJ06SGJSM45BBDHV",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "investigating",
"updated_at": "2026-10-27T15:21:12Z"
},
{
"body": "We have detected an issue affecting Contact Services, Redirection Links for both Marketing Email Campaigns and Transactional Emails, and events processing delays. As a result, some clients may experience disruptions while using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-27T14:37:47Z",
"display_at": "2026-10-27T14:37:46Z",
"id": "01M5YWQFHP8PMNHS5BTBKEYX6H",
"incident_id": "01M5YWQFHPE2Y9JZ6CEVNT5PRS",
"status": "investigating",
"updated_at": "2026-10-27T14:37:47Z"
}
],
"name": "Multiple Services Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-27T18:58:55Z",
"status": "resolved",
"updated_at": "2026-10-27T18:58:55Z"
},
{
"created_at": "2026-10-26T05:31:01Z",
"id": "01M5VB1KY7D7A9P0M82JR2AHVE",
"impact": "minor",
"incident_updates": [
{
"body": "We’ve updated the error message to make it clearer and more intuitive for clients. The API requests should not be blocked after following the recommended step in the error message.",
"created_at": "2026-10-26T07:41:40Z",
"display_at": "2026-10-26T07:41:40Z",
"id": "01M5VJGVMK1FP4FG6HV5AA09P6",
"incident_id": "01M5VB1KY7D7A9P0M82JR2AHVE",
"status": "resolved",
"updated_at": "2026-10-26T07:41:40Z"
},
{
"body": "We’ve updated the error message to make it clearer and more intuitive for clients. We’re also working on improving the flow to remove the dependency on the Transactional Email scope.",
"created_at": "2026-10-26T06:56:04Z",
"display_at": "2026-10-26T06:56:04Z",
"id": "01M5VFXBNVVMGATX57RZW9M1R2",
"incident_id": "01M5VB1KY7D7A9P0M82JR2AHVE",
"status": "identified",
"updated_at": "2026-10-26T06:56:04Z"
},
{
"body": "Clients making requests to POST /v3/contacts/doubleOptinConfirmation may encounter the following error:\n\n`Your SMTP account needs to be activated to use this endpoint. Please contact us at [contact@sendinblue.com](mailto:contact@sendinblue.com \"contact@sendinblue.com\") to request activation.`\n\nTo use the doubleOptinConfirmation endpoint, the API key must have the \"Transactional Email\" scope, as sending the double opt-in confirmation email is part of the flow. Only the doubleOptinConfirmation endpoint is impacted.\n\nWe’re also working on improving the error message to make it more descriptive and actionable. Additionally, we’ll review the overall flow to identify opportunities to make it clearer and more intuitive for clients.",
"created_at": "2026-10-26T05:31:01Z",
"display_at": "2026-10-26T05:31:01Z",
"id": "01M5VB1KY7JQDD5NY427HAC44C",
"incident_id": "01M5VB1KY7D7A9P0M82JR2AHVE",
"status": "identified",
"updated_at": "2026-10-26T05:31:01Z"
}
],
"name": "Error with doubleOptinConfirmation API",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-26T07:41:40Z",
"status": "resolved",
"updated_at": "2026-10-26T07:41:40Z"
},
{
"created_at": "2026-10-22T18:10:27Z",
"id": "01M5JCX9P6PXB8FHRJFVFJ127T",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and plan purchase should now function normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-22T20:05:45Z",
"display_at": "2026-10-22T20:05:45Z",
"id": "01M5JKGDGJT1HQ0WQVD9EK3KBF",
"incident_id": "01M5JCX9P6PXB8FHRJFVFJ127T",
"status": "resolved",
"updated_at": "2026-10-22T20:05:45Z"
},
{
"body": "We are currently experiencing an issue with a third-party service responsible for tax calculations for customers with the United States as their billing country.\n\nAs a result, customers in the US may be unable to purchase new plans and will see errors on the plan page. For renewals, credits will be applied to customer accounts, but invoice generation may fail.\n\nOur team is working and coordinating to restore normal operations as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available.",
"created_at": "2026-10-22T18:10:27Z",
"display_at": "2026-10-22T18:10:27Z",
"id": "01M5JCX9P6S3XB15PK1R8SZM3W",
"incident_id": "01M5JCX9P6PXB8FHRJFVFJ127T",
"status": "identified",
"updated_at": "2026-10-22T18:10:27Z"
}
],
"name": "Issue with plan purchase",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-22T20:05:45Z",
"status": "resolved",
"updated_at": "2026-10-22T20:05:45Z"
},
{
"created_at": "2026-10-19T14:47:18Z",
"id": "01M5AA36634XE86X31T5PWSZKY",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-19T15:06:49Z",
"display_at": "2026-10-19T15:06:49Z",
"id": "01M5AB6XH3E5PG78DS1XK8PW35",
"incident_id": "01M5AA36634XE86X31T5PWSZKY",
"status": "resolved",
"updated_at": "2026-10-19T15:06:49Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-19T15:04:55Z",
"display_at": "2026-10-19T15:04:55Z",
"id": "01M5AB3EBF6BFDDX8V45PGTJZG",
"incident_id": "01M5AA36634XE86X31T5PWSZKY",
"status": "monitoring",
"updated_at": "2026-10-19T15:04:55Z"
},
{
"body": "We’ve identified an issue affecting public API requests to Corporate endpoints. As a result, some customers may be experiencing **5xx errors** when making requests to these endpoints. The impact is currently limited to Corporate endpoints, with other endpoints unaffected.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologise for the inconvenience and will share further updates as more information becomes available.",
"created_at": "2026-10-19T14:47:19Z",
"display_at": "2026-10-19T14:47:18Z",
"id": "01M5AA36639WS6W7KR6Q8Q553C",
"incident_id": "01M5AA36634XE86X31T5PWSZKY",
"status": "investigating",
"updated_at": "2026-10-19T14:47:19Z"
}
],
"name": "Elevated error on public API",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-19T15:06:49Z",
"status": "resolved",
"updated_at": "2026-10-19T15:06:49Z"
},
{
"created_at": "2026-10-15T23:00:32Z",
"id": "01M50WQE66ZAD900KPK248V5GS",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-15T23:10:17Z",
"display_at": "2026-10-15T23:10:17Z",
"id": "01M50X99NZYXATBVW98478MXFP",
"incident_id": "01M50WQE66ZAD900KPK248V5GS",
"status": "resolved",
"updated_at": "2026-10-15T23:10:17Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-10-15T23:07:04Z",
"display_at": "2026-10-15T23:07:04Z",
"id": "01M50X3CP7KV3CE7WFK2P94C23",
"incident_id": "01M50WQE66ZAD900KPK248V5GS",
"status": "identified",
"updated_at": "2026-10-15T23:07:04Z"
},
{
"body": "We’ve detected an issue affecting transactional and automation services, and as a result, some customers may be experiencing delays or disruptions while using these services.\n\nOur team is actively investigating the root cause, including elevated latency and event processing delays, and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-15T23:00:32Z",
"display_at": "2026-10-15T23:00:32Z",
"id": "01M50WQE663FYWZVZBHYGBVH7K",
"incident_id": "01M50WQE66ZAD900KPK248V5GS",
"status": "investigating",
"updated_at": "2026-10-15T23:00:32Z"
}
],
"name": "Multiple Services Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-15T23:10:17Z",
"status": "resolved",
"updated_at": "2026-10-15T23:10:17Z"
},
{
"created_at": "2026-10-15T04:34:39Z",
"id": "01M4YXEFRQSYF2YY6YY5CCFSAZ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-15T04:46:25Z",
"display_at": "2026-10-15T04:46:25Z",
"id": "01M4YY41F9NJ7JHHS9GYXWCYSC",
"incident_id": "01M4YXEFRQSYF2YY6YY5CCFSAZ",
"status": "resolved",
"updated_at": "2026-10-15T04:46:25Z"
},
{
"body": "We have mitigated the impact of the issue affecting the Loyalty API and are seeing a reduction in errors across the affected services.\n\nOur team continues to monitor the systems closely to ensure stability and confirm that the issue is fully resolved.\n\nWe will provide a further update once the issue is confirmed to be fully resolved.",
"created_at": "2026-10-15T04:45:55Z",
"display_at": "2026-10-15T04:45:55Z",
"id": "01M4YY34BMBDT2A3HMGK0ZBZRX",
"incident_id": "01M4YXEFRQSYF2YY6YY5CCFSAZ",
"status": "monitoring",
"updated_at": "2026-10-15T04:45:55Z"
},
{
"body": "We have identified the root cause of the issue affecting the Loyalty API Endpoints, which may be causing disruptions for some customers using the service.\n\nOur team is actively working on implementing a fix to mitigate the impact and restore the service as quickly as possible.\n\nWe will continue to provide updates as we make progress toward resolution.",
"created_at": "2026-10-15T04:40:58Z",
"display_at": "2026-10-15T04:40:58Z",
"id": "01M4YXT2A3Y9F66XM6XNGEWKJ4",
"incident_id": "01M4YXEFRQSYF2YY6YY5CCFSAZ",
"status": "identified",
"updated_at": "2026-10-15T04:40:58Z"
},
{
"body": "We’ve detected an issue affecting the Loyalty API, which may be causing disruptions for some customers using the service.\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\nWe apologize for the inconvenience and will provide further updates as soon as more information becomes available.",
"created_at": "2026-10-15T04:34:39Z",
"display_at": "2026-10-15T04:34:38Z",
"id": "01M4YXEFRQKT7TPETSJDBMQ6SJ",
"incident_id": "01M4YXEFRQSYF2YY6YY5CCFSAZ",
"status": "investigating",
"updated_at": "2026-10-15T04:34:39Z"
}
],
"name": "Delay in Processing Loyalty API request",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-15T04:46:25Z",
"status": "resolved",
"updated_at": "2026-10-15T04:46:25Z"
},
{
"created_at": "2026-10-14T16:14:23Z",
"id": "01M4XK31MJQPMHSSFA6WTJPBM0",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-14T16:47:35Z",
"display_at": "2026-10-14T16:47:35Z",
"id": "01M4XMZTEKKHZ2G7KQHE9ABKJR",
"incident_id": "01M4XK31MJQPMHSSFA6WTJPBM0",
"status": "resolved",
"updated_at": "2026-10-14T16:47:35Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-14T16:34:20Z",
"display_at": "2026-10-14T16:34:20Z",
"id": "01M4XM7HSF3G8DM2BP7JPP8Q1W",
"incident_id": "01M4XK31MJQPMHSSFA6WTJPBM0",
"status": "monitoring",
"updated_at": "2026-10-14T16:34:20Z"
},
{
"body": "We would like to inform you that we are currently investigating an issue affecting multiple Brevo services.\nThe impact includes **delays and errors affecting Transactional and Marketing email services, Redirection Links, and other related services such as SMS, Contacts, and Events**. Some customers may experience disruptions while using these services.\nOur teams are actively investigating the issue and working to restore normal service as quickly as possible.\nWe sincerely apologize for the inconvenience and appreciate your patience and understanding. We will continue to monitor the situation closely and provide further updates as more information becomes available.",
"created_at": "2026-10-14T16:30:48Z",
"display_at": "2026-10-14T16:30:48Z",
"id": "01M4XM12QKKTRVVPYFEXK34XDV",
"incident_id": "01M4XK31MJQPMHSSFA6WTJPBM0",
"status": "investigating",
"updated_at": "2026-10-14T16:30:48Z"
},
{
"body": "We’ve detected an issue affecting **Transactional Emails and Redirection Links**, which may be causing disruptions for some customers.\nIn particular, some customers may experience **delays in the delivery of transactional emails**.\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\nWe sincerely apologize for the inconvenience and appreciate your patience and understanding. We’ll share further updates as soon as we have more information.",
"created_at": "2026-10-14T16:14:23Z",
"display_at": "2026-10-14T16:14:23Z",
"id": "01M4XK31MJSENK6JR2S8XSV2NP",
"incident_id": "01M4XK31MJQPMHSSFA6WTJPBM0",
"status": "investigating",
"updated_at": "2026-10-14T16:14:23Z"
}
],
"name": "Multiple Services Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-14T16:47:35Z",
"status": "resolved",
"updated_at": "2026-10-14T16:47:35Z"
},
{
"created_at": "2026-10-14T08:26:09Z",
"id": "01M4WR9NYWZFD13JJRRR8X2J52",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-14T08:32:36Z",
"display_at": "2026-10-14T08:32:36Z",
"id": "01M4WRNFJHNYP17CA0NQJS9BZS",
"incident_id": "01M4WR9NYWZFD13JJRRR8X2J52",
"status": "resolved",
"updated_at": "2026-10-14T08:32:36Z"
},
{
"body": "We have now mitigated the impact, and Transactional Email Delivery should be working as expected. However, there may still be some delays with Transactional Email Preview.\nWe’re also seeing a reduction in errors across the affected services and continue to closely monitor our systems to ensure stability.\nWe’ll provide another update once we confirm that the issue has been fully resolved.\nThank you for your patience and understanding.",
"created_at": "2026-10-14T08:28:58Z",
"display_at": "2026-10-14T08:28:58Z",
"id": "01M4WRETEZ34RAQDG4MZE8M2DX",
"incident_id": "01M4WR9NYWZFD13JJRRR8X2J52",
"status": "monitoring",
"updated_at": "2026-10-14T08:28:58Z"
},
{
"body": "We’ve detected an issue affecting Transactional Email Delivery and Preview, which may be causing disruptions for some customers.\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\nWe apologize for the inconvenience and appreciate your patience and understanding. We’ll share further updates as soon as more information becomes available.",
"created_at": "2026-10-14T08:26:09Z",
"display_at": "2026-10-14T08:26:09Z",
"id": "01M4WR9NYWD4VAVAD5W6F19N3M",
"incident_id": "01M4WR9NYWZFD13JJRRR8X2J52",
"status": "investigating",
"updated_at": "2026-10-14T08:26:09Z"
}
],
"name": "Delays on Transactional Email Delivery and Preview",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-14T08:32:36Z",
"status": "resolved",
"updated_at": "2026-10-14T08:32:36Z"
},
{
"created_at": "2026-10-07T15:37:42Z",
"id": "01M4BG6TZSDNEZ7DT5WJ76WYEW",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-07T18:23:50Z",
"display_at": "2026-10-07T18:23:50Z",
"id": "01M4BSQ13S5PA8K3112T73NWMP",
"incident_id": "01M4BG6TZSDNEZ7DT5WJ76WYEW",
"status": "resolved",
"updated_at": "2026-10-07T18:23:50Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-07T15:39:03Z",
"display_at": "2026-10-07T15:39:03Z",
"id": "01M4BG99FG2S1ZKHMHN8TNAVWQ",
"incident_id": "01M4BG6TZSDNEZ7DT5WJ76WYEW",
"status": "monitoring",
"updated_at": "2026-10-07T15:39:03Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-10-07T15:38:01Z",
"display_at": "2026-10-07T15:38:01Z",
"id": "01M4BG7DADQ8QDYPDBAHPQCKH2",
"incident_id": "01M4BG6TZSDNEZ7DT5WJ76WYEW",
"status": "identified",
"updated_at": "2026-10-07T15:38:01Z"
},
{
"body": "Since approximately 12:00 UTC on 7 October, our event processing pipeline has been experiencing delays. As a result:\n\nAutomations triggered by events (e.g. email opens, clicks, transactional events) are running with a delay — triggers will fire late, but no events are lost and automations will execute once processing catches up.\n\n Email sending itself is not affected — marketing campaigns and transactional emails continue to be sent and delivered normally.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-07T15:37:42Z",
"display_at": "2026-10-07T15:37:42Z",
"id": "01M4BG6TZSB0W924YV5DSW0FB4",
"incident_id": "01M4BG6TZSDNEZ7DT5WJ76WYEW",
"status": "investigating",
"updated_at": "2026-10-07T15:37:42Z"
}
],
"name": "Delays in event processing affecting automations",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-07T18:23:50Z",
"status": "resolved",
"updated_at": "2026-10-07T18:23:50Z"
},
{
"created_at": "2026-10-07T12:21:02Z",
"id": "01M4B4YQHBGEA5GNM1J2CEJ7CZ",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-07T12:32:23Z",
"display_at": "2026-10-07T12:32:22Z",
"id": "01M4B5KFS6QHG83PB3QEZH8D3V",
"incident_id": "01M4B4YQHBGEA5GNM1J2CEJ7CZ",
"status": "resolved",
"updated_at": "2026-10-07T12:32:23Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-07T12:27:16Z",
"display_at": "2026-10-07T12:27:16Z",
"id": "01M4B5A4GCCEE8D4XRFFTJC74M",
"incident_id": "01M4B4YQHBGEA5GNM1J2CEJ7CZ",
"status": "monitoring",
"updated_at": "2026-10-07T12:27:16Z"
},
{
"body": "We’ve detected an issue affecting Ecommerce orders, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-07T12:21:02Z",
"display_at": "2026-10-07T12:21:02Z",
"id": "01M4B4YQHBSAWABKYE1EPFVKJ7",
"incident_id": "01M4B4YQHBGEA5GNM1J2CEJ7CZ",
"status": "investigating",
"updated_at": "2026-10-07T12:21:02Z"
}
],
"name": "Issue with Ecommerce orders",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-07T12:32:22Z",
"status": "resolved",
"updated_at": "2026-10-07T12:32:23Z"
},
{
"created_at": "2026-10-07T07:15:59Z",
"id": "01M4AKG5F51KYXMDSARJPJ9ZNZ",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-07T12:03:35Z",
"display_at": "2026-10-07T12:03:35Z",
"id": "01M4B3YSA1S13T6GWWKZD53BQ3",
"incident_id": "01M4AKG5F51KYXMDSARJPJ9ZNZ",
"status": "resolved",
"updated_at": "2026-10-07T12:03:35Z"
},
{
"body": "We have mitigated the impact and are seeing no delays now. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-07T07:37:16Z",
"display_at": "2026-10-07T07:37:16Z",
"id": "01M4AMQ4JA2GHCHS9JHJJB8BN4",
"incident_id": "01M4AKG5F51KYXMDSARJPJ9ZNZ",
"status": "monitoring",
"updated_at": "2026-10-07T07:37:16Z"
},
{
"body": "We’ve detected an issue affecting sending emails. As a result, some customers may see emails delayed by 6 to 8 minutes.\n\nOur team is actively investigating and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-07T07:15:59Z",
"display_at": "2026-10-07T07:15:59Z",
"id": "01M4AKG5F51TTZF8TJSP4DVK87",
"incident_id": "01M4AKG5F51KYXMDSARJPJ9ZNZ",
"status": "investigating",
"updated_at": "2026-10-07T07:15:59Z"
}
],
"name": "Delay sending emails",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-07T12:03:35Z",
"status": "resolved",
"updated_at": "2026-10-07T12:03:35Z"
},
{
"created_at": "2026-10-06T07:47:07Z",
"id": "01M482WEQJ4NVFA3NHQZC1WKXB",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-06T11:55:03Z",
"display_at": "2026-10-06T11:55:03Z",
"id": "01M48H2E42CJ34Y2N94YWYN708",
"incident_id": "01M482WEQJ4NVFA3NHQZC1WKXB",
"status": "resolved",
"updated_at": "2026-10-06T11:55:03Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\nThe lag is decreasing now and we will update once the issue is fully resolved .\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-06T10:18:48Z",
"display_at": "2026-10-06T10:18:48Z",
"id": "01M48BJ6D81XZ9RXK5Q1WGQGWA",
"incident_id": "01M482WEQJ4NVFA3NHQZC1WKXB",
"status": "monitoring",
"updated_at": "2026-10-06T10:18:48Z"
},
{
"body": "We have identified the cause of the issue affecting Email Previews generation. Our team is currently working on implementing a fix to mitigate the impact.\n\nEmail sending and delivery continue to operate normally. Email Previews and “View in browser” (mirror) links may still be slow to load or temporarily degraded.\n\nWe will continue to provide updates as we progress toward resolution.",
"created_at": "2026-10-06T08:43:49Z",
"display_at": "2026-10-06T08:43:49Z",
"id": "01M48648FA2R2BAWQCXMMR59P8",
"incident_id": "01M482WEQJ4NVFA3NHQZC1WKXB",
"status": "identified",
"updated_at": "2026-10-06T08:43:49Z"
},
{
"body": "We have been investigating increased latency affecting email preview generation since approximately 04:30 UTC today. Email sending and delivery are operating normally — only previews are affected. As a result, image previews and \"view in browser\" (mirror) links may be slow to load or temporarily degraded.\n\nOur team is actively working to restore normal performance. We will provide the next update soon.\n\nWe apologise for any inconvenience.",
"created_at": "2026-10-06T07:47:07Z",
"display_at": "2026-10-06T07:47:07Z",
"id": "01M482WEQJDH16TSBP6V9MQSTB",
"incident_id": "01M482WEQJ4NVFA3NHQZC1WKXB",
"status": "investigating",
"updated_at": "2026-10-06T07:47:07Z"
}
],
"name": "Delays affecting email previews and \"view in browser\" links",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-06T11:55:03Z",
"status": "resolved",
"updated_at": "2026-10-06T11:55:03Z"
},
{
"created_at": "2026-10-05T07:18:27Z",
"id": "01M45EV7F26Y57NHTPEM6BTACJ",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-05T07:20:31Z",
"display_at": "2026-10-05T07:20:31Z",
"id": "01M45EZ0S4J5VZEKPW0YJXE89G",
"incident_id": "01M45EV7F26Y57NHTPEM6BTACJ",
"status": "resolved",
"updated_at": "2026-10-05T07:20:31Z"
},
{
"body": "We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-10-05T07:19:51Z",
"display_at": "2026-10-05T07:19:51Z",
"id": "01M45EXSVA2QFZEP8ZNKYMAWE9",
"incident_id": "01M45EV7F26Y57NHTPEM6BTACJ",
"status": "identified",
"updated_at": "2026-10-05T07:19:51Z"
},
{
"body": "Between 07:00 UTC and 07:08 UTC transactional emails were delivered with a delay of approximately 8 minutes. The delay was caused by connectivity errors with an internal component of our transactional sending pipeline. Affected messages were queued and delivered once connectivity was restored — no messages were lost. Delivery latency has returned to normal.",
"created_at": "2026-10-05T07:18:27Z",
"display_at": "2026-10-05T07:18:27Z",
"id": "01M45EV7F22P01YGDKN4KJP669",
"incident_id": "01M45EV7F26Y57NHTPEM6BTACJ",
"status": "investigating",
"updated_at": "2026-10-05T07:18:27Z"
}
],
"name": "Delayed transactional email delivery",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-05T07:20:31Z",
"status": "resolved",
"updated_at": "2026-10-05T07:20:31Z"
},
{
"created_at": "2026-10-02T09:38:53Z",
"id": "01M3XZP76RZPJMR2S2N0QQRD29",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-10-02T12:00:33Z",
"display_at": "2026-10-02T12:00:33Z",
"id": "01M3Y7SMDJ9328QZMPTRN9XWC1",
"incident_id": "01M3XZP76RZPJMR2S2N0QQRD29",
"status": "resolved",
"updated_at": "2026-10-02T12:00:33Z"
},
{
"body": "Our upstream provider for SMS to Sweden mitigated the impact and we are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-10-02T10:55:04Z",
"display_at": "2026-10-02T10:55:04Z",
"id": "01M3Y41PZ2AREE6SA4X3V81XMD",
"incident_id": "01M3XZP76RZPJMR2S2N0QQRD29",
"status": "monitoring",
"updated_at": "2026-10-02T10:55:04Z"
},
{
"body": "We’ve detected an issue affecting **SMS routing to Sweden**, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-02T09:38:53Z",
"display_at": "2026-10-02T09:38:53Z",
"id": "01M3XZP76RP3RJ24X0RKVWC8G0",
"incident_id": "01M3XZP76RZPJMR2S2N0QQRD29",
"status": "investigating",
"updated_at": "2026-10-02T09:38:53Z"
}
],
"name": "SMS Routing to Sweden degraded",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-02T12:00:33Z",
"status": "resolved",
"updated_at": "2026-10-02T12:00:33Z"
},
{
"created_at": "2026-10-01T10:19:43Z",
"id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved, and all SMS campaigns and transactional SMS will now be processed without any issues.\n\nThank you for your patience and cooperation while we worked to address the issue.",
"created_at": "2026-10-01T12:21:43Z",
"display_at": "2026-10-01T12:21:43Z",
"id": "01M3VPKMXSA0X873WXSMPQG9H5",
"incident_id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"status": "resolved",
"updated_at": "2026-10-01T12:21:43Z"
},
{
"body": "We have identified the cause of the issue affecting our SMS services. Our team is currently working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we make progress toward resolving the issue.",
"created_at": "2026-10-01T12:17:13Z",
"display_at": "2026-10-01T12:17:13Z",
"id": "01M3VPBE05JBXWJFMPPR75ERTD",
"incident_id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"status": "identified",
"updated_at": "2026-10-01T12:17:13Z"
},
{
"body": "We’ve detected an issue affecting our SMS service that is causing soft bounces, and as a result, some customers may be experiencing disruptions while sending SMS messages.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-10-01T10:19:44Z",
"display_at": "2026-10-01T10:19:43Z",
"id": "01M3VFM9E9PAXDE7RHSFFXVKHB",
"incident_id": "01M3VFM9E9RB02FYM4DJ4Q0E52",
"status": "investigating",
"updated_at": "2026-10-01T10:19:44Z"
}
],
"name": "SMS Soft Bounces",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-10-01T12:21:43Z",
"status": "resolved",
"updated_at": "2026-10-01T12:21:43Z"
},
{
"created_at": "2026-09-25T14:42:22Z",
"id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-25T14:57:36Z",
"display_at": "2026-09-25T14:57:36Z",
"id": "01M3CH4RSK7AHBVDCWP6YNJCG2",
"incident_id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"status": "resolved",
"updated_at": "2026-09-25T14:57:36Z"
},
{
"body": "We have identified the cause of the issue affecting push notifications. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-09-25T14:49:21Z",
"display_at": "2026-09-25T14:49:21Z",
"id": "01M3CGNNAE40V5182D1GQS7YVA",
"incident_id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"status": "identified",
"updated_at": "2026-09-25T14:49:21Z"
},
{
"body": "We’ve detected an issue affecting **push notifications**, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-25T14:42:22Z",
"display_at": "2026-09-25T14:42:22Z",
"id": "01M3CG8WVKMVJPP5VM8PHFC5X3",
"incident_id": "01M3CG8WVKN8FQXEHFPTN4PTG3",
"status": "investigating",
"updated_at": "2026-09-25T14:42:22Z"
}
],
"name": "Issue with push notifications in conversation mobile app",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-25T14:57:36Z",
"status": "resolved",
"updated_at": "2026-09-25T14:57:36Z"
},
{
"created_at": "2026-09-25T06:32:48Z",
"id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-25T06:59:25Z",
"display_at": "2026-09-25T06:59:25Z",
"id": "01M3BNS65ENDBM3SPG2S9RD27K",
"incident_id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"status": "resolved",
"updated_at": "2026-09-25T06:59:25Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\nClients may have observed a small delay of email deliveries during this time.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-25T06:42:53Z",
"display_at": "2026-09-25T06:42:53Z",
"id": "01M3BMTXX84Q6RHGM6G7Q1JKCG",
"incident_id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"status": "monitoring",
"updated_at": "2026-09-25T06:42:53Z"
},
{
"body": "We’ve detected an issue affecting transactional emails, marketing emails, contacts services and events, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-25T06:32:48Z",
"display_at": "2026-09-25T06:32:48Z",
"id": "01M3BM8EM5YF4XSBZZYJZEKN8Y",
"incident_id": "01M3BM8EM5PWKY3Z0NATFFFX9H",
"status": "investigating",
"updated_at": "2026-09-25T06:32:48Z"
}
],
"name": "Multiple services are impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-25T06:59:25Z",
"status": "resolved",
"updated_at": "2026-09-25T06:59:25Z"
},
{
"created_at": "2026-09-21T09:44:11Z",
"id": "01M31NM197SCPE2J59Y83J4RR2",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-21T12:12:44Z",
"display_at": "2026-09-21T12:12:44Z",
"id": "01M31Y40PSEZ0QS3QZB153GKQA",
"incident_id": "01M31NM197SCPE2J59Y83J4RR2",
"status": "resolved",
"updated_at": "2026-09-21T12:12:44Z"
},
{
"body": "Phone services have been restored, and Conversations are currently processing. Email processing has also resumed.\n\nDue to the large volume of emails queued during the issue, processing will take some time. We are continuing to work through the backlog and are monitoring the services as well.",
"created_at": "2026-09-21T10:16:23Z",
"display_at": "2026-09-21T10:16:23Z",
"id": "01M31QEZGQEZT9A2ZPAGKBJH7C",
"incident_id": "01M31NM197SCPE2J59Y83J4RR2",
"status": "monitoring",
"updated_at": "2026-09-21T10:16:23Z"
},
{
"body": "We have identified issue effecting our Phone and Conversations service. Some phone call history data is not complete, will be refilled soon\n\nGmail and Outlook conversations emails are currently delayed or not delivered, both for incoming and outgoing messages.\n\nThis issue affects all users of Phone and Conversations.\n\nOur teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.",
"created_at": "2026-09-21T09:44:11Z",
"display_at": "2026-09-21T09:44:11Z",
"id": "01M31NM197F8ZX2Q2N0KSM37YC",
"incident_id": "01M31NM197SCPE2J59Y83J4RR2",
"status": "investigating",
"updated_at": "2026-09-21T09:44:11Z"
}
],
"name": "Issue with Phone and Conversations",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-21T12:12:44Z",
"status": "resolved",
"updated_at": "2026-09-21T12:12:44Z"
},
{
"created_at": "2026-09-20T15:02:13Z",
"id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-20T15:15:43Z",
"display_at": "2026-09-20T15:15:43Z",
"id": "01M2ZP6BYTPP6HVP273MVB44NP",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "resolved",
"updated_at": "2026-09-20T15:15:43Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-20T15:15:02Z",
"display_at": "2026-09-20T15:15:02Z",
"id": "01M2ZP53Q77XAKSSFVKTCNXHWG",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "monitoring",
"updated_at": "2026-09-20T15:15:02Z"
},
{
"body": "We have identified the cause of the issue affecting the Transactional Platform Frontend. Our team is working on implementing a fix to mitigate the impact.\n\nWe will continue to share updates as we progress toward resolution.",
"created_at": "2026-09-20T15:11:42Z",
"display_at": "2026-09-20T15:11:42Z",
"id": "01M2ZNZ02NV3F002JWPNCDC4M0",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "identified",
"updated_at": "2026-09-20T15:11:42Z"
},
{
"body": "We’ve detected an issue affecting the Transactional Platform Frontend, and as a result, some customers may be experiencing disruptions while checking the Transactional Email Logs and Statistics. Please be informed that only the frontend view is impacted; the underlying Transactional Email Sending continues to operate as expected.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-20T15:02:13Z",
"display_at": "2026-09-20T15:02:13Z",
"id": "01M2ZNDN5DNP2B9ANGFNHQEP29",
"incident_id": "01M2ZNDN5DM1DC5Y6SZBF8RRSH",
"status": "investigating",
"updated_at": "2026-09-20T15:02:13Z"
}
],
"name": "Issue with the Transactional Platform Frontend",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-20T15:15:43Z",
"status": "resolved",
"updated_at": "2026-09-20T15:15:43Z"
},
{
"created_at": "2026-09-19T12:51:06Z",
"id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"impact": "critical",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-19T13:30:03Z",
"display_at": "2026-09-19T13:30:03Z",
"id": "01M2WXR57MBGP1T224Q3T56KD1",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "resolved",
"updated_at": "2026-09-19T13:30:03Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-19T13:25:52Z",
"display_at": "2026-09-19T13:25:52Z",
"id": "01M2WXGFXXTWRR3B5ZKWW3YC27",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "monitoring",
"updated_at": "2026-09-19T13:25:52Z"
},
{
"body": "We have identified the cause of the issue affecting Contacts and Import Services. Our team is currently working on implementing a fix to mitigate the impact.\n\nWe will continue to monitor the situation closely and share further updates as we make progress toward resolution.",
"created_at": "2026-09-19T13:15:52Z",
"display_at": "2026-09-19T13:15:52Z",
"id": "01M2WWY5XMSY2RTQNTYQ8WTV91",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "identified",
"updated_at": "2026-09-19T13:15:52Z"
},
{
"body": "We’ve detected an issue affecting contacts and import services, and as a result, some customers may be experiencing disruptions while using it.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologize for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-19T12:51:06Z",
"display_at": "2026-09-19T12:51:06Z",
"id": "01M2WVGVE76MNHGX9DMCJYTJ37",
"incident_id": "01M2WVGVE7DCQ4VMVQ9MX8KTF2",
"status": "investigating",
"updated_at": "2026-09-19T12:51:06Z"
}
],
"name": "Issues with Contacts and Imports services",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-19T13:30:03Z",
"status": "resolved",
"updated_at": "2026-09-19T13:30:03Z"
},
{
"created_at": "2026-09-17T09:20:27Z",
"id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-17T11:00:44Z",
"display_at": "2026-09-17T11:00:44Z",
"id": "01M2QGDAQ9AYC1B1ZPJS9E9VM3",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "resolved",
"updated_at": "2026-09-17T11:00:44Z"
},
{
"body": "We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.\n\nWe’ll provide an update once we confirm the issue is fully resolved.",
"created_at": "2026-09-17T10:50:10Z",
"display_at": "2026-09-17T10:50:10Z",
"id": "01M2QFSYPCGGN1A0AX8T10B5T2",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "monitoring",
"updated_at": "2026-09-17T10:50:10Z"
},
{
"body": "Our team continues to work on implementing the fix for the identified issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails.\n\nWe are actively monitoring the situation and working to restore full functionality as quickly as possible.\n\nWe will continue to provide updates as we make further progress.",
"created_at": "2026-09-17T09:57:28Z",
"display_at": "2026-09-17T09:57:28Z",
"id": "01M2QCSEY0HWGJF0WB9YFXK1QE",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "identified",
"updated_at": "2026-09-17T09:57:28Z"
},
{
"body": "We have identified the cause of the issue affecting Transactional Email delivery and Redirection links for Marketing Email Campaigns and Transactional Emails.\n\nOur team is currently working on implementing a fix to restore the affected services and mitigate the impact.\n\nWe will continue to provide updates as we make progress toward full resolution.",
"created_at": "2026-09-17T09:27:25Z",
"display_at": "2026-09-17T09:27:25Z",
"id": "01M2QB2E0XFF17ZARVF8AKARGH",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "identified",
"updated_at": "2026-09-17T09:27:25Z"
},
{
"body": "We’ve detected an issue affecting Transactional Email delivery and Redirection links for both Marketing Email Campaigns and Transactional Emails. As a result, some customers may be experiencing disruptions when using these services.\n\nOur team is actively investigating the root cause and working to resolve the issue as quickly as possible.\n\nWe apologise for the inconvenience and will share further updates as soon as we have more information.",
"created_at": "2026-09-17T09:20:27Z",
"display_at": "2026-09-17T09:20:27Z",
"id": "01M2QANPBV24JEWYNHRVM686JF",
"incident_id": "01M2QANPBV9R6GGWKWQ1KEYT5K",
"status": "investigating",
"updated_at": "2026-09-17T09:20:27Z"
}
],
"name": "Multiple Services are Impacted",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-17T11:00:44Z",
"status": "resolved",
"updated_at": "2026-09-17T11:00:45Z"
},
{
"created_at": "2026-09-17T09:32:42Z",
"id": "01M2QBC4EZ24ZACW6SWQYVW8N3",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved and all systems are safe. A post-mortem has been published.",
"created_at": "2026-09-17T09:32:42Z",
"display_at": "2026-09-14T21:00:00Z",
"id": "01M2QBC4EZ1YCMKEMVY1QQYTMM",
"incident_id": "01M2QBC4EZ24ZACW6SWQYVW8N3",
"status": "resolved",
"updated_at": "2026-09-17T09:32:42Z"
}
],
"name": "Security Incident - ClickFix",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-14T21:00:00Z",
"status": "resolved",
"updated_at": "2026-09-17T12:10:46Z"
},
{
"created_at": "2026-09-10T17:46:23Z",
"id": "01M266V1CZKJQNGZRNEGFD5CQE",
"impact": "none",
"incident_updates": [
{
"body": "The issue has been resolved, and all affected services are now functioning normally.\n\nThank you for your patience while we worked to address the issue.",
"created_at": "2026-09-10T17:46:23Z",
"display_at": "2026-09-10T08:30:00Z",
"id": "01M266V1CZ02RYH4F5BB2DR61A",
"incident_id": "01M266V1CZKJQNGZRNEGFD5CQE",
"status": "resolved",
"updated_at": "2026-09-10T17:46:23Z"
}
],
"name": "Attacker gained access to client accounts",
"page_id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"resolved_at": "2026-09-10T08:30:00Z",
"status": "resolved",
"updated_at": "2026-09-10T18:17:56Z"
}
],
"page": {
"id": "01JEBHZVNDDH7MEEFN2K4T8DE8",
"name": "Brevo",
"updated_at": "2026-11-06T18:22:04Z",
"url": "https://status.brevo.com/"
}
}