Snapshot 229225
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"cronitor": {
"incidents": [
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2026-01-05T15:37:12.531000Z",
"key": "01ac2586edff0686",
"name": "Azure Batch Compute Environment creation failure",
"severity": "minor_outage",
"started": "2026-01-05T11:24:44.610000Z",
"state": "resolved",
"updates": [
{
"created": "2026-01-05T11:36:43.227005Z",
"created_by": "harshil.patel@seqera.io",
"key": "a62cf9347b3ecb14",
"message": "Issue: Azure Batch compute environment creation is failing for new environments. Azure Batch has deprecated the VM image used by the platform's default configuration, causing environments to remain stuck in \"CREATING\" state without error messaging.\n\nImpact: Affects new Azure Batch compute environment creation via Forge on all platform installations. Existing compute environments (created before ~December 20th) continue to function normally. Manually created compute environments can be created if needed.\n\nStatus: Fix identified and deployment in progress.",
"state": "investigating",
"timestamp": "2026-01-05T11:24:44.610000Z",
"updated": "2026-01-05T15:38:35.064055Z"
},
{
"created": "2026-01-05T15:38:35.069892Z",
"created_by": "harshil.patel@seqera.io",
"key": "c9f2d48d17b23357",
"message": "",
"state": "resolved",
"timestamp": "2026-01-05T15:37:12.531000Z",
"updated": "2026-01-05T15:38:35.069906Z"
}
]
},
{
"affected_components": [
{
"name": "Cerbero authentication"
}
],
"ended": "2024-11-04T17:30:29Z",
"key": "04a1e413cf1e09c3",
"name": "Site Unreachable",
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{
"created": "2024-11-04T17:15:48.220762Z",
"created_by": null,
"key": "76bda23ea3f2f0a1",
"message": "Issue opened on monitor failure.",
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"timestamp": "2024-11-04T17:15:48Z",
"updated": "2024-11-04T17:21:09.454555Z"
},
{
"created": "2024-11-04T17:30:29.187726Z",
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"key": "37bb27e79db81a1d",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-11-04T17:30:29Z",
"updated": "2024-11-04T17:30:29.187741Z"
}
]
},
{
"affected_components": [],
"ended": "2024-07-03T14:00:00.797000Z",
"key": "099b4982bbe8383a",
"name": "Some Pipeline Execution Impacted by Serialization Issues",
"severity": "degraded_performance",
"started": "2024-07-03T10:40:00.170000Z",
"state": "resolved",
"updates": [
{
"created": "2024-07-03T15:11:52.801633Z",
"created_by": "dillon.starns@seqera.io",
"key": "8a6577b794315c5f",
"message": "An issue has been identified in which the execution of pipelines may have been affected due to a bug introduced by the upgrade of a library used by the platform to serialize/deserialize some data stored in our caching layer.",
"state": "identified",
"timestamp": "2024-07-03T10:40:00.170000Z",
"updated": "2024-07-03T15:12:46.494899Z"
},
{
"created": "2024-07-03T15:12:46.496307Z",
"created_by": "dillon.starns@seqera.io",
"key": "5a29a461b43e83cd",
"message": "The problem has been solved and pipelines executions suffering from this issue should be working properly now.",
"state": "resolved",
"timestamp": "2024-07-03T14:00:00.797000Z",
"updated": "2024-07-03T15:12:46.496322Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-03-20T08:12:41Z",
"key": "0e95437628bc14bb",
"name": "Site Unreachable",
"severity": null,
"started": "2025-03-20T07:54:54Z",
"state": "resolved",
"updates": [
{
"created": "2025-03-20T07:54:54.883069Z",
"created_by": null,
"key": "da0fac377a2aed02",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-03-20T07:54:54Z",
"updated": "2025-03-20T07:54:54.883085Z"
},
{
"created": "2025-03-20T08:12:41.108160Z",
"created_by": null,
"key": "2034159c8730c7a4",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-03-20T08:12:41Z",
"updated": "2025-03-20T08:12:41.108173Z"
}
]
},
{
"affected_components": [
{
"name": "License Manager"
}
],
"ended": "2025-04-08T10:19:17Z",
"key": "13dd529dde69771a",
"name": "Site Unreachable",
"severity": null,
"started": "2025-04-08T10:04:49Z",
"state": "resolved",
"updates": [
{
"created": "2025-04-08T10:04:49.517023Z",
"created_by": null,
"key": "51e8bc2751a43434",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-04-08T10:04:49Z",
"updated": "2025-04-08T10:04:49.517039Z"
},
{
"created": "2025-04-08T10:19:17.993537Z",
"created_by": null,
"key": "03b6d3bf5aa6c940",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-04-08T10:19:17Z",
"updated": "2025-04-08T10:19:17.993556Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-04-23T07:21:47Z",
"key": "1698bc2635ae6dd4",
"name": "Site Unreachable",
"severity": null,
"started": "2025-04-23T07:07:13Z",
"state": "resolved",
"updates": [
{
"created": "2025-04-23T07:07:13.211015Z",
"created_by": null,
"key": "35551b456f25cfbe",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-04-23T07:07:13Z",
"updated": "2025-04-23T07:07:13.211064Z"
},
{
"created": "2025-04-23T07:21:47.609522Z",
"created_by": null,
"key": "58e0403ff28c3343",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-04-23T07:21:47Z",
"updated": "2025-04-23T07:21:47.609536Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2025-03-30T20:00:00Z",
"key": "189b7d361c8699ac",
"name": "Wave Intermittent Issues",
"severity": "degraded_performance",
"started": "2025-03-30T00:57:00Z",
"state": "resolved",
"updates": [
{
"created": "2025-04-23T13:46:03.641202Z",
"created_by": "dillon.starns@seqera.io",
"key": "2f44750e7dcbdbd5",
"message": "Post-maintenance Redis issues have caused intermittent Wave availability for some users.",
"state": "unresolved",
"timestamp": "2025-03-30T00:57:00Z",
"updated": "2025-04-23T13:47:04.286944Z"
},
{
"created": "2025-04-23T13:47:04.288305Z",
"created_by": "dillon.starns@seqera.io",
"key": "91250377f1a52555",
"message": "The related Redis issue has been identified and resolved. This issue has been confirmed to be corrected.",
"state": "resolved",
"timestamp": "2025-03-30T20:00:00Z",
"updated": "2025-04-23T13:47:04.288321Z"
}
]
},
{
"affected_components": [],
"ended": "2026-02-03T23:08:42Z",
"key": "1cab98df15c61958",
"name": "Site Unreachable",
"severity": null,
"started": "2026-02-03T23:08:21Z",
"state": "resolved",
"updates": [
{
"created": "2026-02-03T23:08:22.014825Z",
"created_by": null,
"key": "8b4a9a24c033473c",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-02-03T23:08:21Z",
"updated": "2026-02-03T23:08:22.014834Z"
},
{
"created": "2026-02-03T23:08:42.637819Z",
"created_by": null,
"key": "1d0a3ddf257e61c2",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-02-03T23:08:42Z",
"updated": "2026-02-03T23:08:42.637827Z"
}
]
},
{
"affected_components": [
{
"name": "Seqera Compute"
}
],
"ended": "2025-10-20T10:07:48.664000Z",
"key": "1d80c85b6baa8bea",
"name": "Seqera Compute is not handling requests",
"severity": "outage",
"started": "2025-10-20T08:04:40.391000Z",
"state": "resolved",
"updates": [
{
"created": "2025-10-20T08:06:02.653778Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "5f8edcc62071623b",
"message": "Due to major AWS outage the requests for Seqera Compute are failing: we are monitoring the general status and will update in 30 minutes",
"state": "identified",
"timestamp": "2025-10-20T08:04:40.391000Z",
"updated": "2025-10-20T10:07:58.906049Z"
},
{
"created": "2025-10-20T09:00:20.532983Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "ec2d92e649702b8b",
"message": "We are monitoring the situation and prepare our systems for when the issues with our service provider resolve.",
"state": "identified",
"timestamp": "2025-10-20T08:59:51.354000Z",
"updated": "2025-10-20T10:07:58.909791Z"
},
{
"created": "2025-10-20T09:47:10.492827Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "070df1f1f0635bd2",
"message": "We confirmed that Seqera Compute executions are successfully submitted: we keep monitoring for errors or degradation of service",
"state": "monitoring",
"timestamp": "2025-10-20T09:46:16.505000Z",
"updated": "2025-10-20T10:07:58.913346Z"
},
{
"created": "2025-10-20T10:07:58.914404Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "acfe866e5565057f",
"message": "The system is now restored",
"state": "resolved",
"timestamp": "2025-10-20T10:07:48.664000Z",
"updated": "2025-10-20T10:07:58.914418Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-02-26T09:58:11Z",
"key": "200ca91769ed5131",
"name": "Site Unreachable",
"severity": null,
"started": "2025-02-26T09:46:58Z",
"state": "resolved",
"updates": [
{
"created": "2025-02-26T09:46:58.383933Z",
"created_by": null,
"key": "bf80c36bebcb1124",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-02-26T09:46:58Z",
"updated": "2025-02-26T09:46:58.383950Z"
},
{
"created": "2025-02-26T09:58:11.373973Z",
"created_by": null,
"key": "14fd649b66fc0c85",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-02-26T09:58:11Z",
"updated": "2025-02-26T09:58:11.373989Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-10-01T01:42:28Z",
"key": "251109c69b968f94",
"name": "Site Unreachable",
"severity": null,
"started": "2023-10-01T01:33:24Z",
"state": "resolved",
"updates": [
{
"created": "2023-10-01T01:33:24.736421Z",
"created_by": null,
"key": "f2954579e9ab9343",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2023-10-01T01:33:24Z",
"updated": "2023-10-01T01:33:24.736439Z"
},
{
"created": "2023-10-01T01:42:28.469657Z",
"created_by": null,
"key": "468365e1936e634c",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2023-10-01T01:42:28Z",
"updated": "2023-10-01T01:42:28.469672Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2026-07-14T09:19:22Z",
"key": "28b277476d768e48",
"name": "Site Unreachable",
"severity": null,
"started": "2026-07-14T09:16:32Z",
"state": "resolved",
"updates": [
{
"created": "2026-07-14T09:16:32.333900Z",
"created_by": null,
"key": "2bca7940c24d1c63",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-07-14T09:16:32Z",
"updated": "2026-07-14T09:16:32.333910Z"
},
{
"created": "2026-07-14T09:19:22.239664Z",
"created_by": null,
"key": "803a7b40939620b7",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-07-14T09:19:22Z",
"updated": "2026-07-14T09:19:22.239674Z"
}
]
},
{
"affected_components": [
{
"name": "License Manager"
}
],
"ended": "2024-04-25T08:24:22Z",
"key": "28d320de8a966888",
"name": "Site Unreachable",
"severity": null,
"started": "2024-04-25T08:23:49Z",
"state": "resolved",
"updates": [
{
"created": "2024-04-25T08:23:49.589204Z",
"created_by": null,
"key": "c3f156c8001574c0",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-04-25T08:23:49Z",
"updated": "2024-04-25T08:23:49.589221Z"
},
{
"created": "2024-04-25T08:24:23.007081Z",
"created_by": null,
"key": "b78c1378f69d9bb6",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-04-25T08:24:22Z",
"updated": "2024-04-25T08:24:23.007098Z"
}
]
},
{
"affected_components": [],
"ended": "2024-07-03T13:52:00Z",
"key": "2ec88b567afa7f8b",
"name": "Certain New Pipelines Unable to be Created",
"severity": "degraded_performance",
"started": "2024-07-03T11:30:00.120000Z",
"state": "resolved",
"updates": [
{
"created": "2024-07-03T15:06:21.313795Z",
"created_by": "dillon.starns@seqera.io",
"key": "256c96b6ecbfbf18",
"message": "We have identified a degraded service event affecting certain pipeline conditions for cloud users and those on enterprise version 24.1.0. The issue impacts users of nf-core pipelines or pipelines based on the nf-core template, specifically those relying on shared configs from https://nf-co.re/configs/ or those custom configs where an external includeConfig is utilized. Under these circumstances, new pipelines within these parameters cannot be created or launched.\n\nOur team is currently investigating the issue, and a fix will be released shortly.",
"state": "identified",
"timestamp": "2024-07-03T11:30:00.120000Z",
"updated": "2024-07-03T18:54:00.025935Z"
},
{
"created": "2024-07-03T15:08:12.820632Z",
"created_by": "dillon.starns@seqera.io",
"key": "c8e72369e24e1637",
"message": "A patch for Seqera Platform Cloud has been released and this should no longer be impacting Cloud users. A patch for enterprise is imminent and this incident will be closed for now as no existing enterprise users are affected by this.",
"state": "resolved",
"timestamp": "2024-07-03T13:52:00Z",
"updated": "2024-07-03T18:54:00.028586Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2026-03-31T14:21:54.484000Z",
"key": "305508a50a603984",
"name": "Google Cloud Datalinks - Degradation",
"severity": "minor_outage",
"started": "2026-03-31T11:01:48.071000Z",
"state": "resolved",
"updates": [
{
"created": "2026-03-31T11:03:28.243529Z",
"created_by": "gavin.elder@seqera.io",
"key": "637d033cfe659fb8",
"message": "We have identified an issue with Google Cloud Bucket listing on data links and working towards a resolution. \n\nThis impacts the listing and browsing of Google Cloud bucket via the web interface and mounting these to new studio instances.",
"state": "identified",
"timestamp": "2026-03-31T11:01:48.071000Z",
"updated": "2026-03-31T14:23:07.907007Z"
},
{
"created": "2026-03-31T11:42:09.778922Z",
"created_by": "gavin.elder@seqera.io",
"key": "4e72da85247687cd",
"message": "We have identified the root cause and a fix has been implemented - this is currently being tested and validated in pre-production environments. \n\nWe expect a full resolution within the next 90 minutes.",
"state": "identified",
"timestamp": "2026-03-31T11:41:07.840000Z",
"updated": "2026-03-31T14:23:07.909103Z"
},
{
"created": "2026-03-31T12:48:30.161174Z",
"created_by": "gavin.elder@seqera.io",
"key": "3b6b824016cef8c7",
"message": "A fix has been rolled out and we are actively monitoring for errors.",
"state": "monitoring",
"timestamp": "2026-03-31T12:47:51.583000Z",
"updated": "2026-03-31T14:23:07.911217Z"
},
{
"created": "2026-03-31T14:23:07.911828Z",
"created_by": "gavin.elder@seqera.io",
"key": "b5756097df05f685",
"message": "This incident is being marked as resolved after a period of monitoring and completion of validation within the production environment.",
"state": "resolved",
"timestamp": "2026-03-31T14:21:54.484000Z",
"updated": "2026-03-31T14:23:07.911835Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2024-12-18T10:01:08Z",
"key": "34e18abf73495af6",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-18T09:49:27Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-18T09:49:27.967098Z",
"created_by": null,
"key": "ca855baa7c0c490c",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-18T09:49:27Z",
"updated": "2024-12-18T09:49:27.967110Z"
},
{
"created": "2024-12-18T09:53:27.116834Z",
"created_by": null,
"key": "77e12240511579b5",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-18T09:53:27Z",
"updated": "2024-12-18T09:53:27.116851Z"
},
{
"created": "2024-12-18T09:55:27.456179Z",
"created_by": null,
"key": "91c8469168b45ae3",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-18T09:55:27.453960Z",
"updated": "2024-12-18T09:55:27.456216Z"
},
{
"created": "2024-12-18T10:01:08.318890Z",
"created_by": null,
"key": "87e4c7b031652456",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-18T10:01:08Z",
"updated": "2024-12-18T10:01:08.318907Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2026-02-12T16:55:00Z",
"key": "3511a1634256fc19",
"name": "Fusion Releases \u0026 X-Pack Releases unavailable",
"severity": "missing_data",
"started": "2026-02-12T16:20:04.200000Z",
"state": "resolved",
"updates": [
{
"created": "2026-02-12T16:22:53.113990Z",
"created_by": "gavin.elder@seqera.io",
"key": "439f7782e082c632",
"message": "We have identified an issue affecting the Fusion distribution endpoint point, which is currently unavailable. \n\nWe have failed over to our backup distribution source however, full restoration of service is dependent on DNS replication.",
"state": "identified",
"timestamp": "2026-02-12T16:20:04.200000Z",
"updated": "2026-02-17T11:37:33.676591Z"
},
{
"created": "2026-02-12T18:03:35.239456Z",
"created_by": "gavin.elder@seqera.io",
"key": "50bc4d82412f9db0",
"message": "We have failed over to our backup distribution infrastructure. Full restoration of service is dependent on DNS propagation. We are monitoring traffic levels and will confirm once stable.",
"state": "monitoring",
"timestamp": "2026-02-12T16:30:00.239000Z",
"updated": "2026-02-17T11:37:33.679088Z"
},
{
"created": "2026-02-13T08:57:30.219893Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "6af1e410045a2fbc",
"message": "This incident has been resolved. The issue has been linked to an upstream provider failure in our CDN network. Full details can be found here: https://www.cloudflarestatus.com/incidents/79c2573c1n3r",
"state": "resolved",
"timestamp": "2026-02-12T16:55:00Z",
"updated": "2026-02-17T11:37:33.681707Z"
}
]
},
{
"affected_components": [
{
"name": "Seqera Compute"
}
],
"ended": "2026-05-28T16:07:22.137000Z",
"key": "35cc887707d88d5d",
"name": "Free tier resource claiming unavailable",
"severity": "minor_outage",
"started": "2026-05-27T08:56:35.751000Z",
"state": "resolved",
"updates": [
{
"created": "2026-05-27T08:57:52.106283Z",
"created_by": "cristian.ramon-cortes@seqera.io",
"key": "68385eda18bc3aeb",
"message": "We have identified an issue with our onboarding service that is preventing new customers from claiming free tier resources. Our engineering team has identified the root cause and is actively working on a fix.",
"state": "identified",
"timestamp": "2026-05-27T08:56:35.751000Z",
"updated": "2026-05-28T16:09:12.011197Z"
},
{
"created": "2026-05-28T15:15:06.516406Z",
"created_by": "cristian.ramon-cortes@seqera.io",
"key": "d1e8788edc2f7e29",
"message": "Fix has been applied and we are monitoring the creation of free tier resources.",
"state": "monitoring",
"timestamp": "2026-05-28T15:15:06.516109Z",
"updated": "2026-05-28T16:09:12.014580Z"
},
{
"created": "2026-05-28T16:09:12.015882Z",
"created_by": "cristian.ramon-cortes@seqera.io",
"key": "df6abc58b28b93b3",
"message": "The issue has been fully resolved. As a result, free tier resources have been granted to all previous requesters.",
"state": "resolved",
"timestamp": "2026-05-28T16:07:22.137000Z",
"updated": "2026-05-28T16:09:12.015889Z"
}
]
},
{
"affected_components": [],
"ended": "2024-07-03T15:44:00.474000Z",
"key": "39d78dd3602bd061",
"name": "Pipeline Execution Issues Due to \"Missing Parameters\"",
"severity": "degraded_performance",
"started": "2024-07-03T14:21:00.784000Z",
"state": "resolved",
"updates": [
{
"created": "2024-07-03T17:23:10.456800Z",
"created_by": "dillon.starns@seqera.io",
"key": "ddd2cb3c2c37c78c",
"message": "An issue has been reporting in which some users are getting errors reporting \"missing required parameters\" on pipelines that were previously operating correctly. We are currently investigating the issue.",
"state": "investigating",
"timestamp": "2024-07-03T14:21:00.784000Z",
"updated": "2024-07-03T17:24:40.943583Z"
},
{
"created": "2024-07-03T17:24:40.944612Z",
"created_by": "dillon.starns@seqera.io",
"key": "1874025e4d7b3d3f",
"message": "This issue has been identified and a workaround resolution has been discovered.\n\nMultiple customers reported 'Missing required parameter:' errors like:\n* Missing required parameter: --input\n* Missing required parameter: --outdir\nwhile executing pipelines that previously ran without incident.\n\nThe error was replicated on Seqera Platform by leaving the 'pipeline parameters' field empty in the Launchpad pipeline configuration empty and supplying parameters via the schema-defined form only.\n\nThe error is bypassed if any parameter is supplied via 'pipeline parameters' in the Launchpad configuration. Affected customers can use this as a workaround, adding to pipeline Launchpad configuration any parameter common to workflow executions.",
"state": "resolved",
"timestamp": "2024-07-03T15:44:00.474000Z",
"updated": "2024-07-03T17:24:40.944621Z"
}
]
},
{
"affected_components": [
{
"name": "License Manager"
}
],
"ended": "2026-09-08T10:15:57Z",
"key": "3b8b290996dda5b3",
"name": "Site Unreachable",
"severity": null,
"started": "2026-09-08T10:03:41Z",
"state": "resolved",
"updates": [
{
"created": "2026-09-08T10:03:41.626460Z",
"created_by": null,
"key": "b4405775f00eb767",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-09-08T10:03:41Z",
"updated": "2026-09-08T10:03:41.626470Z"
},
{
"created": "2026-09-08T10:15:57.531933Z",
"created_by": null,
"key": "6a08f27cdb040757",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-09-08T10:15:57Z",
"updated": "2026-09-08T10:15:57.531942Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2024-12-23T18:27:16Z",
"key": "3f54227ecc96bdf1",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-23T18:05:07Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-23T18:05:07.950661Z",
"created_by": null,
"key": "f0b3d946351fa5fb",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-23T18:05:07Z",
"updated": "2024-12-23T18:05:07.950681Z"
},
{
"created": "2024-12-23T18:27:16.777960Z",
"created_by": null,
"key": "63a23fe33fe322ec",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-23T18:27:16Z",
"updated": "2024-12-23T18:27:16.777974Z"
}
]
},
{
"affected_components": [
{
"name": "Wave Community registry"
}
],
"ended": "2025-11-18T23:15:40.019000Z",
"key": "402d8714d749ca84",
"name": "Container CDN Availability",
"severity": "minor_outage",
"started": "2025-11-18T12:33:58.681000Z",
"state": "resolved",
"updates": [
{
"created": "2025-11-18T12:37:52.360881Z",
"created_by": "gavin.elder@seqera.io",
"key": "309afce9a10b05df",
"message": "We're currently tracking issues related to our CDN provider that are impacting our container registry infrastructure.\nThis is resulting in increased error rates when pulling container images from:\n\n- community.cr.seqera.io\n- public.cr.seqera.io\n- private.cr.seqera.io",
"state": "identified",
"timestamp": "2025-11-18T12:33:58.681000Z",
"updated": "2025-11-18T23:15:51.071286Z"
},
{
"created": "2025-11-18T14:59:16.012928Z",
"created_by": "gavin.elder@seqera.io",
"key": "94c82135a75998e1",
"message": "The upstream provider issue has been resolved and we are observing normal operations, we will continue to monitor for any further issues.",
"state": "monitoring",
"timestamp": "2025-11-18T14:56:52.735000Z",
"updated": "2025-11-18T23:15:51.079186Z"
},
{
"created": "2025-11-18T23:15:51.080584Z",
"created_by": "gavin.elder@seqera.io",
"key": "f3a9fcd6c3caeca0",
"message": "",
"state": "resolved",
"timestamp": "2025-11-18T23:15:40.019000Z",
"updated": "2025-11-18T23:15:51.080601Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-04-23T07:21:25Z",
"key": "409ec8104f7ec1c4",
"name": "Site Unreachable",
"severity": null,
"started": "2025-04-23T07:08:24Z",
"state": "resolved",
"updates": [
{
"created": "2025-04-23T07:08:24.790740Z",
"created_by": null,
"key": "871e8aaf1440d1a6",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-04-23T07:08:24Z",
"updated": "2025-04-23T07:08:24.790756Z"
},
{
"created": "2025-04-23T07:21:25.720978Z",
"created_by": null,
"key": "bdd62a3d8e718ec0",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-04-23T07:21:25Z",
"updated": "2025-04-23T07:21:25.720994Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-01-22T11:50:16Z",
"key": "40d58401005379df",
"name": "Site Unreachable",
"severity": null,
"started": "2025-01-22T11:46:00Z",
"state": "resolved",
"updates": [
{
"created": "2025-01-22T11:46:00.889856Z",
"created_by": null,
"key": "d82f161ea8278400",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-01-22T11:46:00Z",
"updated": "2025-01-22T11:46:00.889872Z"
},
{
"created": "2025-01-22T11:50:16.333143Z",
"created_by": null,
"key": "aa2556b3e96d8ae0",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-01-22T11:50:16Z",
"updated": "2025-01-22T11:50:16.333158Z"
}
]
},
{
"affected_components": [
{
"name": "Wave Community registry"
}
],
"ended": "2024-10-01T12:45:00.178000Z",
"key": "473f7ba2b0779d90",
"name": "Wave builds failing.",
"severity": "degraded_performance",
"started": "2024-10-01T12:08:16.099000Z",
"state": "resolved",
"updates": [
{
"created": "2024-10-01T12:09:16.746298Z",
"created_by": "sa-it@seqera.io",
"key": "fb79c82372e35700",
"message": "We are aware of an issue impacting the wave-build service , our engineers are actively investigating this issue and will update with time to resolution shortly.",
"state": "investigating",
"timestamp": "2024-10-01T12:08:16.099000Z",
"updated": "2024-10-01T12:54:14.587460Z"
},
{
"created": "2024-10-01T12:25:37.004620Z",
"created_by": "sa-it@seqera.io",
"key": "3ff1c791f2fb624b",
"message": "We have identified the root cause of the outage and have remediated the issue.",
"state": "monitoring",
"timestamp": "2024-10-01T12:18:00.004000Z",
"updated": "2024-10-01T12:54:14.589121Z"
},
{
"created": "2024-10-01T12:54:00.112675Z",
"created_by": "sa-it@seqera.io",
"key": "9c9afc73c21f5fe4",
"message": "Wave build is operating normally - utilization has returned to expected levels.",
"state": "resolved",
"timestamp": "2024-10-01T12:45:00.178000Z",
"updated": "2024-10-01T12:54:14.590838Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
},
{
"name": "Platform Cloud app"
}
],
"ended": "2026-05-15T08:34:04.904868Z",
"key": "50dfe0f738e1d407",
"name": "Seqera Cloud Outage",
"severity": "outage",
"started": "2026-05-14T22:45:34.252000Z",
"state": "resolved",
"updates": [
{
"created": "2026-05-14T22:46:25.888052Z",
"created_by": "gavin.elder@seqera.io",
"key": "f704008814a21bb3",
"message": "We are currently investigating increased error rates related to platform operations.",
"state": "investigating",
"timestamp": "2026-05-14T22:45:34.252000Z",
"updated": "2026-05-15T08:34:04.900104Z"
},
{
"created": "2026-05-14T23:13:00.817282Z",
"created_by": "gavin.elder@seqera.io",
"key": "cdb4f84603c56058",
"message": "Systems are back online and we're actively monitoring traffic.",
"state": "monitoring",
"timestamp": "2026-05-14T23:10:52.607000Z",
"updated": "2026-05-15T08:34:04.903639Z"
},
{
"created": "2026-05-15T08:34:04.905147Z",
"created_by": "gavin.elder@seqera.io",
"key": "c973b6cdd6eadb29",
"message": "",
"state": "resolved",
"timestamp": "2026-05-15T08:34:04.904868Z",
"updated": "2026-05-15T08:34:04.905159Z"
}
]
},
{
"affected_components": [],
"ended": "2026-01-16T17:45:06Z",
"key": "520817a1dcea8e7c",
"name": "Site Unreachable",
"severity": null,
"started": "2026-01-16T17:40:13Z",
"state": "resolved",
"updates": [
{
"created": "2026-01-16T17:40:13.174092Z",
"created_by": null,
"key": "f95bdb94c413b1b0",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-01-16T17:40:13Z",
"updated": "2026-01-16T17:40:13.174101Z"
},
{
"created": "2026-01-16T17:45:06.418805Z",
"created_by": null,
"key": "a9c82553a9bd153e",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-01-16T17:45:06Z",
"updated": "2026-01-16T17:45:06.418813Z"
}
]
},
{
"affected_components": [
{
"name": "Cloudinfo"
}
],
"ended": "2024-07-08T22:35:05Z",
"key": "52ce1e9e0e621a4d",
"name": "Site Unreachable",
"severity": null,
"started": "2024-07-08T22:07:46Z",
"state": "resolved",
"updates": [
{
"created": "2024-07-08T22:07:46.592682Z",
"created_by": null,
"key": "8638886ac03dd841",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-07-08T22:07:46Z",
"updated": "2024-07-08T22:07:46.592699Z"
},
{
"created": "2024-07-08T22:35:05.635786Z",
"created_by": null,
"key": "eab7055031c8ccd5",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-07-08T22:35:05Z",
"updated": "2024-07-08T22:35:05.635803Z"
}
]
},
{
"affected_components": [
{
"name": "Seqera Compute"
}
],
"ended": "2025-08-14T17:39:00.186000Z",
"key": "5423495ff9d699da",
"name": "Seqera Compute CE Creation and Deletion Unavailable",
"severity": "degraded_performance",
"started": "2025-08-14T11:00:00.317000Z",
"state": "resolved",
"updates": [
{
"created": "2025-08-14T14:57:23.248991Z",
"created_by": "dillon.starns@seqera.io",
"key": "0e2df064d38da8eb",
"message": "An issue has been identified that is preventing Seqera Compute CEs from being created or destroyed. The issue has been located and a fix is currently in progress.\n\nThis only impacts Seqera Compute users and only CE creation and destruction.",
"state": "identified",
"timestamp": "2025-08-14T11:00:00.317000Z",
"updated": "2025-08-14T17:57:55.493371Z"
},
{
"created": "2025-08-14T17:57:55.494874Z",
"created_by": "dillon.starns@seqera.io",
"key": "45fdeed8161a6df5",
"message": "A fix has been pushed that has corrected this issue and it has been confirmed that no impact should have been encountered by any users.",
"state": "resolved",
"timestamp": "2025-08-14T17:39:00.186000Z",
"updated": "2025-08-14T17:57:55.494884Z"
}
]
},
{
"affected_components": [
{
"name": "Harbor Container registry"
}
],
"ended": "2026-11-03T09:01:06Z",
"key": "597fd3a26b831915",
"name": "Site Unreachable",
"severity": null,
"started": "2026-11-03T08:53:16Z",
"state": "resolved",
"updates": [
{
"created": "2026-11-03T08:53:16.542063Z",
"created_by": null,
"key": "bece84b15634a98d",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-11-03T08:53:16Z",
"updated": "2026-11-03T08:53:16.542071Z"
},
{
"created": "2026-11-03T09:01:06.419335Z",
"created_by": null,
"key": "c088fa0c833eed0b",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-11-03T09:01:06Z",
"updated": "2026-11-03T09:01:06.419344Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-11-05T12:03:21Z",
"key": "61ff0d26105079ab",
"name": "Site Unreachable",
"severity": null,
"started": "2025-11-05T12:02:45Z",
"state": "resolved",
"updates": [
{
"created": "2025-11-05T12:02:46.052445Z",
"created_by": null,
"key": "6ae3a2fffc96acaa",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-11-05T12:02:45Z",
"updated": "2025-11-05T12:02:46.052454Z"
},
{
"created": "2025-11-05T12:03:21.395833Z",
"created_by": null,
"key": "b8a84e3b9cfe9a5d",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-11-05T12:03:21Z",
"updated": "2025-11-05T12:03:21.395841Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-10-01T05:35:19Z",
"key": "6498e8ddfbf2d2f2",
"name": "Site Unreachable",
"severity": null,
"started": "2023-10-01T05:27:30Z",
"state": "resolved",
"updates": [
{
"created": "2023-10-01T05:27:30.505121Z",
"created_by": null,
"key": "e27e7ee5ad2f0f16",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2023-10-01T05:27:30Z",
"updated": "2023-10-01T05:27:30.505137Z"
},
{
"created": "2023-10-01T05:35:19.381482Z",
"created_by": null,
"key": "dac48d5c55e278a9",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2023-10-01T05:35:19Z",
"updated": "2023-10-01T05:35:19.381497Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2024-07-11T18:33:00.605000Z",
"key": "6544a701f9532de4",
"name": "Seqera Cloud Unavailable",
"severity": "outage",
"started": "2024-07-11T18:26:00Z",
"state": "resolved",
"updates": [
{
"created": "2024-07-11T18:34:20.352348Z",
"created_by": "dillon.starns@seqera.io",
"key": "cb9199a972182d83",
"message": "We have identified an issue with Seqera Cloud that was preventing it from loading. We have potentially resolved the issue and are confirming the fix before marking this issue as closed.",
"state": "monitoring",
"timestamp": "2024-07-11T18:26:00Z",
"updated": "2024-07-11T18:49:52.282058Z"
},
{
"created": "2024-07-11T18:49:52.283016Z",
"created_by": "dillon.starns@seqera.io",
"key": "74bf04e670a0455e",
"message": "The issue was identified to be an infrastructure problem that has been rectified. No further issues should remain.",
"state": "resolved",
"timestamp": "2024-07-11T18:33:00.605000Z",
"updated": "2024-07-11T18:49:52.283026Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-02-26T12:39:58Z",
"key": "67d760a3781c4106",
"name": "Site Unreachable",
"severity": null,
"started": "2025-02-26T12:22:53Z",
"state": "resolved",
"updates": [
{
"created": "2025-02-26T12:22:53.979528Z",
"created_by": null,
"key": "815322cf3d3e9af5",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-02-26T12:22:53Z",
"updated": "2025-02-26T12:35:17.688291Z"
},
{
"created": "2025-02-26T12:35:17.689429Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "e0794405702b5cc1",
"message": "During a production upgrade the database wasn't able to perform a migration: we are working to scale the database instance vertically",
"state": "identified",
"timestamp": "2025-02-26T12:34:32.857000Z",
"updated": "2025-02-26T12:35:17.689437Z"
},
{
"created": "2025-02-26T12:39:58.245552Z",
"created_by": null,
"key": "4ef5eb58df0b2b68",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-02-26T12:39:58Z",
"updated": "2025-02-26T12:39:58.245570Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2024-12-23T18:26:55Z",
"key": "69f0750f8c2144da",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-23T18:04:37Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-23T18:04:37.522351Z",
"created_by": null,
"key": "b3e2709e0df42401",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-23T18:04:37Z",
"updated": "2024-12-23T18:04:37.522368Z"
},
{
"created": "2024-12-23T18:26:55.391960Z",
"created_by": null,
"key": "0e81212a51c77376",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-23T18:26:55Z",
"updated": "2024-12-23T18:26:55.391977Z"
}
]
},
{
"affected_components": [],
"ended": "2025-12-16T09:39:23.572204Z",
"key": "70d85645a3370f83",
"name": "Seqera AI unavailable",
"severity": null,
"started": "2025-12-16T03:00:00.530000Z",
"state": "resolved",
"updates": [
{
"created": "2025-12-16T09:26:43.023524Z",
"created_by": "gavin.elder@seqera.io",
"key": "31fb37cbfe390710",
"message": "We are investigating issues with Seqera AI",
"state": "investigating",
"timestamp": "2025-12-16T03:00:00.530000Z",
"updated": "2025-12-17T11:39:34.617611Z"
},
{
"created": "2025-12-16T09:39:23.572547Z",
"created_by": "gavin.elder@seqera.io",
"key": "390e7d7341763dce",
"message": "This issue is now resolved.",
"state": "resolved",
"timestamp": "2025-12-16T09:39:23.572204Z",
"updated": "2025-12-17T11:39:34.619953Z"
}
]
},
{
"affected_components": [
{
"name": "License Manager"
}
],
"ended": "2024-07-31T21:37:41Z",
"key": "77592c85e7c81a78",
"name": "Site Unreachable",
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{
"created": "2024-07-31T21:34:32.967248Z",
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},
{
"created": "2024-07-31T21:37:41.083082Z",
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"updated": "2024-07-31T21:37:41.083109Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-06-03T06:16:54Z",
"key": "77acf1e48df25940",
"name": "Site Unreachable",
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"state": "resolved",
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{
"created": "2025-06-03T06:03:27.658242Z",
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"key": "76d20d9c7254d1b4",
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"updated": "2025-06-03T06:03:27.658260Z"
},
{
"created": "2025-06-03T06:16:54.250566Z",
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"key": "02f9dacf9fa16a08",
"message": "Issue resolved on monitor recovery.",
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"timestamp": "2025-06-03T06:16:54Z",
"updated": "2025-06-03T06:16:54.250585Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2026-02-10T07:00:00.747000Z",
"key": "789db347c11f0eeb",
"name": "Wave Auth Issue",
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"state": "resolved",
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{
"created": "2026-02-10T10:19:17.591395Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "fab8db5209a47198",
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"timestamp": "2026-02-10T07:00:00.747000Z",
"updated": "2026-02-10T10:19:56.819588Z"
}
]
},
{
"affected_components": [
{
"name": "Harbor Container registry"
}
],
"ended": "2026-07-06T07:21:00Z",
"key": "7ecb8b1f9fec7cce",
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{
"created": "2026-07-06T07:18:17.112269Z",
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"key": "d8debe116e0b4a44",
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},
{
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"key": "229407faf59e431a",
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"timestamp": "2026-07-06T07:21:00Z",
"updated": "2026-07-06T07:21:00.242589Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
},
{
"name": "Platform Cloud app"
}
],
"ended": "2025-03-06T14:43:03.703000Z",
"key": "7ef49c1d614b8675",
"name": "Logs fetching in Google Batch workflow are returning an error",
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{
"created": "2025-03-06T09:55:53.766790Z",
"created_by": "matteo.fiandesio@seqera.io",
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"timestamp": "2025-03-06T09:54:06.074000Z",
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},
{
"created": "2025-03-06T11:35:50.282955Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "5e9ed02aa7f901ca",
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},
{
"created": "2025-03-06T14:08:08.749004Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "7a6414c6281ae549",
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"timestamp": "2025-03-06T14:07:47.327000Z",
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},
{
"created": "2025-03-06T14:43:48.240047Z",
"created_by": "matteo.fiandesio@seqera.io",
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"message": "Fix has been tested in production and confirmed pipelines' logs are now available again on Google based Compute environments",
"state": "resolved",
"timestamp": "2025-03-06T14:43:03.703000Z",
"updated": "2025-03-06T14:43:48.240056Z"
}
]
},
{
"affected_components": [],
"ended": "2026-03-15T22:43:03Z",
"key": "84861cada889be3e",
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{
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"key": "71139f7e97e59e9c",
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"timestamp": "2026-03-15T22:42:44Z",
"updated": "2026-03-15T22:42:44.402958Z"
},
{
"created": "2026-03-15T22:43:03.387003Z",
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"key": "0966247776cd28ff",
"message": "Issue resolved on monitor recovery.",
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"timestamp": "2026-03-15T22:43:03Z",
"updated": "2026-03-15T22:43:03.387012Z"
}
]
},
{
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{
"name": "Wave"
}
],
"ended": "2026-02-20T15:00:00.388000Z",
"key": "85d9af72678f7141",
"name": "Wave Community CR builds failing",
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"started": "2026-02-20T13:38:52.278000Z",
"state": "resolved",
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{
"created": "2026-02-20T13:39:52.591537Z",
"created_by": "gavin.elder@seqera.io",
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"state": "identified",
"timestamp": "2026-02-20T13:38:52.278000Z",
"updated": "2026-02-20T15:24:27.357112Z"
},
{
"created": "2026-02-20T14:29:58.464835Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "a896ab0ca2de7b1a",
"message": "We updated our CDN and files are now served correctly. DNS propagation may take a few minutes.",
"state": "monitoring",
"timestamp": "2026-02-20T14:27:15.912000Z",
"updated": "2026-02-20T15:24:27.359985Z"
},
{
"created": "2026-02-20T15:24:27.360950Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "f1fae0067da76513",
"message": "DNS have correctly been propagated to the working CDN.",
"state": "resolved",
"timestamp": "2026-02-20T15:00:00.388000Z",
"updated": "2026-02-20T15:24:27.360977Z"
}
]
},
{
"affected_components": [],
"ended": "2024-05-11T15:28:00Z",
"key": "894a6815eb08b167",
"name": "Wave Endpoint Issues",
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"started": "2024-05-11T12:48:00.693000Z",
"state": "resolved",
"updates": [
{
"created": "2024-05-11T19:24:14.617281Z",
"created_by": "dillon.starns@seqera.io",
"key": "11b50ab4b15d9588",
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"state": "investigating",
"timestamp": "2024-05-11T12:48:00.693000Z",
"updated": "2024-05-11T19:26:37.118988Z"
},
{
"created": "2024-05-11T19:24:53.910931Z",
"created_by": "dillon.starns@seqera.io",
"key": "f80ccffce364c977",
"message": "The issue was determined to be caused by a Redis cache problem, affecting only customers using the old platform endpoint https://api.tower.nf .",
"state": "identified",
"timestamp": "2024-05-11T15:15:00Z",
"updated": "2024-05-11T19:26:37.121285Z"
},
{
"created": "2024-05-11T19:25:10.615801Z",
"created_by": "dillon.starns@seqera.io",
"key": "ac895d81346996f4",
"message": "No further issues should exist.",
"state": "resolved",
"timestamp": "2024-05-11T15:28:00Z",
"updated": "2024-05-11T19:26:37.123562Z"
}
]
},
{
"affected_components": [],
"ended": "2026-03-12T18:34:32Z",
"key": "8bff26d11bc6d7cf",
"name": "Site Unreachable",
"severity": null,
"started": "2026-03-12T18:31:18Z",
"state": "resolved",
"updates": [
{
"created": "2026-03-12T18:31:19.018037Z",
"created_by": null,
"key": "28b8493254b4c1d6",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-03-12T18:31:18Z",
"updated": "2026-03-12T18:31:19.018047Z"
},
{
"created": "2026-03-12T18:34:32.743601Z",
"created_by": null,
"key": "09002b6a0452affb",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-03-12T18:34:32Z",
"updated": "2026-03-12T18:34:32.743609Z"
}
]
},
{
"affected_components": [],
"ended": "2026-07-14T09:29:24.834709Z",
"key": "8dd18dfe8c3f2f21",
"name": "Seqera Platform Availability",
"severity": "minor_outage",
"started": "2026-07-14T09:02:43.899000Z",
"state": "resolved",
"updates": [
{
"created": "2026-07-14T09:04:05.822229Z",
"created_by": "gavin.elder@seqera.io",
"key": "7aa654a9e13c0e88",
"message": "We are currently investigating a database performance issues on production related to a application update.",
"state": "investigating",
"timestamp": "2026-07-14T09:02:43.899000Z",
"updated": "2026-07-14T09:29:49.836369Z"
},
{
"created": "2026-07-14T09:29:24.834996Z",
"created_by": "gavin.elder@seqera.io",
"key": "97d879aed1aad567",
"message": "The relevant application version update has been rolled back resolving this issue.",
"state": "resolved",
"timestamp": "2026-07-14T09:29:24.834709Z",
"updated": "2026-07-14T09:29:49.839207Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-09-29T14:14:07Z",
"key": "8ee15cd0048ae60a",
"name": "Site Unreachable",
"severity": null,
"started": "2023-09-29T13:58:39Z",
"state": "resolved",
"updates": [
{
"created": "2023-09-29T13:58:39.265767Z",
"created_by": null,
"key": "7e74a7d063690ee5",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2023-09-29T13:58:39Z",
"updated": "2023-09-29T13:58:39.265781Z"
},
{
"created": "2023-09-29T14:14:07.751501Z",
"created_by": null,
"key": "ee38a3e5d0e71033",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2023-09-29T14:14:07Z",
"updated": "2023-09-29T14:14:07.751512Z"
}
]
},
{
"affected_components": [],
"ended": "2026-03-24T15:38:43Z",
"key": "927cdcee52849564",
"name": "Site Unreachable",
"severity": null,
"started": "2026-03-24T15:36:20Z",
"state": "resolved",
"updates": [
{
"created": "2026-03-24T15:36:20.078186Z",
"created_by": null,
"key": "9de6b476a2f57000",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-03-24T15:36:20Z",
"updated": "2026-03-24T15:36:20.078197Z"
},
{
"created": "2026-03-24T15:38:43.193047Z",
"created_by": null,
"key": "511dc737da6a459c",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-03-24T15:38:43Z",
"updated": "2026-03-24T15:38:43.193058Z"
}
]
},
{
"affected_components": [
{
"name": "License Manager"
}
],
"ended": "2026-09-04T00:31:24Z",
"key": "92c6a67f3bd6a1d6",
"name": "Site Unreachable",
"severity": null,
"started": "2026-09-04T00:29:44Z",
"state": "resolved",
"updates": [
{
"created": "2026-09-04T00:29:44.887074Z",
"created_by": null,
"key": "fb0b34c8abf01753",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-09-04T00:29:44Z",
"updated": "2026-09-04T00:29:44.887084Z"
},
{
"created": "2026-09-04T00:31:24.995954Z",
"created_by": null,
"key": "40ed9d51073c3262",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-09-04T00:31:24Z",
"updated": "2026-09-04T00:31:24.995963Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-08-20T19:12:00Z",
"key": "92e88fabccd7fc2a",
"name": "Site Unreachable",
"severity": null,
"started": "2025-08-20T19:11:40Z",
"state": "resolved",
"updates": [
{
"created": "2025-08-20T19:11:40.624594Z",
"created_by": null,
"key": "4aca2245cbc98f8e",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-08-20T19:11:40Z",
"updated": "2025-08-20T19:11:40.624602Z"
},
{
"created": "2025-08-20T19:12:00.245510Z",
"created_by": null,
"key": "b06c06787ad28cd9",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-08-20T19:12:00Z",
"updated": "2025-08-20T19:12:00.245518Z"
}
]
},
{
"affected_components": [],
"ended": "2024-11-27T19:01:00.514000Z",
"key": "95fa42c7e6ff5c2a",
"name": "Seqera AI [Beta] - intermittent failures",
"severity": "degraded_performance",
"started": "2024-11-27T15:32:58.608000Z",
"state": "resolved",
"updates": [
{
"created": "2024-11-27T15:38:49.436596Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "fb6e56fe571443cf",
"message": "Seqera AI (https://seqera.io/ask-ai/) has been reporting intermittent failures\nEngineering identified the issue with an upstream vendor",
"state": "identified",
"timestamp": "2024-11-27T15:32:58.608000Z",
"updated": "2024-11-27T22:35:07.974574Z"
},
{
"created": "2024-11-27T16:27:40.679507Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "ec9fd622d857379d",
"message": "Our engineering team has not reported any new failure since 15:47 UTC",
"state": "monitoring",
"timestamp": "2024-11-27T16:06:00.521000Z",
"updated": "2024-11-27T22:35:07.978013Z"
},
{
"created": "2024-11-27T16:28:47.196331Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "d41388a3bdc6e3d8",
"message": "The upstream vendor reported pushing a fix to their system\nEngineering continues monitoring the status of Seqera AI",
"state": "monitoring",
"timestamp": "2024-11-27T16:22:00.054000Z",
"updated": "2024-11-27T22:35:07.984445Z"
},
{
"created": "2024-11-27T22:35:07.986546Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "c06886d100b52b47",
"message": "Engineering reports the incident has been resolved",
"state": "resolved",
"timestamp": "2024-11-27T19:01:00.514000Z",
"updated": "2024-11-27T22:35:07.986562Z"
}
]
},
{
"affected_components": [
{
"name": "Harbor Container registry"
}
],
"ended": "2026-02-15T20:51:47Z",
"key": "96b5980f3aa56231",
"name": "Site Unreachable",
"severity": null,
"started": "2026-02-15T20:51:31.875018Z",
"state": "resolved",
"updates": [
{
"created": "2026-02-15T20:51:31.875261Z",
"created_by": "gavin.elder@seqera.io",
"key": "6605fd35d7f4dd5b",
"message": "",
"state": "monitoring",
"timestamp": "2026-02-15T20:51:31.875018Z",
"updated": "2026-02-15T20:51:57.972860Z"
},
{
"created": "2026-02-15T20:51:47.828551Z",
"created_by": null,
"key": "c7a3658a9d3eae6c",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-02-15T20:51:47Z",
"updated": "2026-02-15T20:51:57.974813Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2024-12-15T19:42:38Z",
"key": "98e1aed1f2968fa7",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-15T17:43:28Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-15T17:43:28.845689Z",
"created_by": null,
"key": "b833e9e41d945f63",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T17:43:28Z",
"updated": "2024-12-15T17:43:28.845706Z"
},
{
"created": "2024-12-15T17:44:06.554623Z",
"created_by": null,
"key": "e8bf4686fcece4fa",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T17:44:06Z",
"updated": "2024-12-15T17:44:06.554639Z"
},
{
"created": "2024-12-15T18:18:01.404116Z",
"created_by": null,
"key": "a3d5b61fe1687934",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T18:18:01.403681Z",
"updated": "2024-12-15T18:18:01.404132Z"
},
{
"created": "2024-12-15T18:37:38.529800Z",
"created_by": null,
"key": "3c37346fa771b192",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T18:37:38Z",
"updated": "2024-12-15T18:37:38.529816Z"
},
{
"created": "2024-12-15T19:22:51.063490Z",
"created_by": null,
"key": "199f35f847f34452",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T19:22:51.063043Z",
"updated": "2024-12-15T19:22:51.063505Z"
},
{
"created": "2024-12-15T19:26:56.779781Z",
"created_by": null,
"key": "a0d32fa344bdf00b",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T19:26:56Z",
"updated": "2024-12-15T19:26:56.779798Z"
},
{
"created": "2024-12-15T19:39:56.579785Z",
"created_by": null,
"key": "c7cbcddc10b356f2",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T19:39:56.579376Z",
"updated": "2024-12-15T19:39:56.579798Z"
},
{
"created": "2024-12-15T19:42:38.980041Z",
"created_by": null,
"key": "62ce4d89ace6f21d",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T19:42:38Z",
"updated": "2024-12-15T19:42:38.980059Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-10-02T12:20:00Z",
"key": "9a8608e5ad55856a",
"name": "Incident with Wave service",
"severity": "minor_outage",
"started": "2023-10-02T12:20:00Z",
"state": "resolved",
"updates": [
{
"created": "2023-10-03T08:08:20.610804Z",
"created_by": "paolo@seqera.io",
"key": "e14d29a1d818eb24",
"message": "An issue has been identified in the Wave service that caused a partial system outage from Fri, September 30 15:30 until Mon, October 2 12:20.\n\nThe problem is related to a bug in Java HTTP client used by Wave backend to access remote repositories, which caused the system to consume the Java VM heap memory in an uncontrolled manner and exhaust the underlying threads pool handling the incoming client requests. https://bugs.openjdk.org/browse/JDK-8308144\n\nA solution has been delivered to prevent this problem.",
"state": "resolved",
"timestamp": "2023-10-02T12:20:00Z",
"updated": "2023-10-03T08:13:58.709902Z"
}
]
},
{
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{
"name": "Platform API"
}
],
"ended": "2025-01-22T11:51:19Z",
"key": "a3968afb35df6e15",
"name": "Site Unreachable",
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"started": "2025-01-22T11:46:05Z",
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{
"created": "2025-01-22T11:46:05.744974Z",
"created_by": null,
"key": "a430f04aa6a21106",
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"updated": "2025-01-22T11:46:05.744990Z"
},
{
"created": "2025-01-22T11:51:19.380012Z",
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"key": "04bffcfbbcd64957",
"message": "Issue resolved on monitor recovery.",
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"updated": "2025-01-22T11:51:19.380030Z"
}
]
},
{
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"ended": "2026-04-21T15:27:52Z",
"key": "a5d06b2b2042a126",
"name": "Site Unreachable",
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"started": "2026-04-21T15:25:56Z",
"state": "resolved",
"updates": [
{
"created": "2026-04-21T15:25:56.100053Z",
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"key": "cbafba31c66a9bbc",
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"timestamp": "2026-04-21T15:25:56Z",
"updated": "2026-04-21T15:25:56.100062Z"
},
{
"created": "2026-04-21T15:27:52.330092Z",
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"key": "8aacdccb54628656",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-04-21T15:27:52Z",
"updated": "2026-04-21T15:27:52.330100Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2024-12-23T18:26:55Z",
"key": "a6c6e8ef4166fe5f",
"name": "Site Unreachable",
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"started": "2024-12-23T18:04:40Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-23T18:04:40.290590Z",
"created_by": null,
"key": "31aa8e3dbef07c77",
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"updated": "2024-12-23T18:04:40.290606Z"
},
{
"created": "2024-12-23T18:26:55.115524Z",
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"key": "6ad098cd0b61a26f",
"message": "Issue resolved on monitor recovery.",
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"updated": "2024-12-23T18:26:55.115541Z"
}
]
},
{
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{
"name": "Platform Cloud app"
}
],
"ended": "2024-07-17T19:53:00.829000Z",
"key": "a9408f07e4f2b54a",
"name": "Seqera Cloud Temporarily Unavailable",
"severity": "outage",
"started": "2024-07-17T19:43:00.839000Z",
"state": "resolved",
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{
"created": "2024-07-17T21:02:04.349141Z",
"created_by": "dillon.starns@seqera.io",
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"state": "identified",
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"updated": "2024-07-17T21:02:27.641610Z"
},
{
"created": "2024-07-17T21:02:27.642827Z",
"created_by": "dillon.starns@seqera.io",
"key": "0a37f160fb5a9fc7",
"message": "The issue has been identified and resolved.",
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"timestamp": "2024-07-17T19:53:00.829000Z",
"updated": "2024-07-17T21:02:27.642843Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2026-05-14T23:07:12Z",
"key": "abb0b1c071f7bed1",
"name": "Site Unreachable",
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"started": "2026-05-14T21:51:27Z",
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{
"created": "2026-05-14T21:51:27.657967Z",
"created_by": null,
"key": "2ad13d198861fff4",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-05-14T21:51:27Z",
"updated": "2026-05-14T21:51:27.657975Z"
},
{
"created": "2026-05-14T21:55:11.401560Z",
"created_by": null,
"key": "2f3d6ca2b20bc786",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-05-14T21:55:11Z",
"updated": "2026-05-14T21:55:11.401568Z"
},
{
"created": "2026-05-14T22:00:46.652498Z",
"created_by": null,
"key": "e4f6bbdba5553d14",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-05-14T22:00:46.652292Z",
"updated": "2026-05-14T22:00:46.652505Z"
},
{
"created": "2026-05-14T22:17:56.504178Z",
"created_by": null,
"key": "b90d042157895432",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-05-14T22:17:56Z",
"updated": "2026-05-14T22:17:56.504188Z"
},
{
"created": "2026-05-14T22:24:01.124276Z",
"created_by": null,
"key": "ec7e53e0b966a465",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-05-14T22:24:01.124049Z",
"updated": "2026-05-14T22:24:01.124283Z"
},
{
"created": "2026-05-14T22:31:34.364137Z",
"created_by": null,
"key": "991a818a8a1bb71a",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-05-14T22:31:34Z",
"updated": "2026-05-14T22:31:34.364146Z"
},
{
"created": "2026-05-14T22:37:01.131990Z",
"created_by": null,
"key": "3be08b20f01e2e48",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-05-14T22:37:01.131742Z",
"updated": "2026-05-14T22:37:01.131998Z"
},
{
"created": "2026-05-14T22:41:17.986001Z",
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"key": "c50cd692fb2e05fd",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-05-14T22:41:17Z",
"updated": "2026-05-14T22:41:17.986010Z"
},
{
"created": "2026-05-14T22:44:26.071927Z",
"created_by": null,
"key": "230196f99e28d9e7",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-05-14T22:44:26.071649Z",
"updated": "2026-05-14T22:44:26.071935Z"
},
{
"created": "2026-05-14T23:07:12.472492Z",
"created_by": null,
"key": "cd2181f940c10184",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-05-14T23:07:12Z",
"updated": "2026-05-14T23:07:12.472500Z"
}
]
},
{
"affected_components": [
{
"name": "Cloudinfo"
}
],
"ended": "2025-02-13T17:20:36Z",
"key": "abd56954d97784e8",
"name": "Site Unreachable",
"severity": null,
"started": "2025-02-13T17:19:03Z",
"state": "resolved",
"updates": [
{
"created": "2025-02-13T17:19:03.345434Z",
"created_by": null,
"key": "74269ec19b309d3b",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-02-13T17:19:03Z",
"updated": "2025-02-13T17:19:03.345451Z"
},
{
"created": "2025-02-13T17:20:36.540575Z",
"created_by": null,
"key": "86275ad51f366153",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-02-13T17:20:36Z",
"updated": "2025-02-13T17:20:36.540592Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-10-01T08:44:10Z",
"key": "af4d768f503a1350",
"name": "Site Unreachable",
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"started": "2023-10-01T08:35:54Z",
"state": "resolved",
"updates": [
{
"created": "2023-10-01T08:35:54.514298Z",
"created_by": null,
"key": "cb0788ccea0a2b00",
"message": "Issue opened on monitor failure.",
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"timestamp": "2023-10-01T08:35:54Z",
"updated": "2023-10-01T08:35:54.514312Z"
},
{
"created": "2023-10-01T08:44:10.880152Z",
"created_by": null,
"key": "3e54857bf74b3f1d",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2023-10-01T08:44:10Z",
"updated": "2023-10-01T08:44:10.880162Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2025-10-20T10:08:09.123000Z",
"key": "af7c042609cdce2b",
"name": "Wave Builds may fail because of global cloud provider outage",
"severity": "minor_outage",
"started": "2025-10-20T09:00:26.390000Z",
"state": "resolved",
"updates": [
{
"created": "2025-10-20T09:01:37.643004Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "c9c0004ce4cac036",
"message": "A general outage of DockerHub, Quay and ECR may cause disruption during wave builds. We are monitoring the situation and prepare our systems for when the issues with our service provider resolve.",
"state": "identified",
"timestamp": "2025-10-20T09:00:26.390000Z",
"updated": "2025-10-20T10:08:19.509946Z"
},
{
"created": "2025-10-20T09:42:22.939213Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "8e432782bb8fde06",
"message": "Seems like builds are going back to normal",
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"timestamp": "2025-10-20T09:42:10.389000Z",
"updated": "2025-10-20T10:08:19.514017Z"
},
{
"created": "2025-10-20T10:08:19.515109Z",
"created_by": "matteo.fiandesio@seqera.io",
"key": "8145ceaef2e17d83",
"message": "System builds are now restored and functional",
"state": "resolved",
"timestamp": "2025-10-20T10:08:09.123000Z",
"updated": "2025-10-20T10:08:19.515119Z"
}
]
},
{
"affected_components": [],
"ended": "2026-04-08T13:02:39Z",
"key": "b1cde34f9b435789",
"name": "Site Unreachable",
"severity": null,
"started": "2026-04-08T12:59:43Z",
"state": "resolved",
"updates": [
{
"created": "2026-04-08T12:59:43.058391Z",
"created_by": null,
"key": "a2dffc229004bc76",
"message": "Issue opened on monitor failure.",
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"updated": "2026-04-08T12:59:43.058400Z"
},
{
"created": "2026-04-08T13:02:39.581136Z",
"created_by": null,
"key": "b6ff1d1286ff10ca",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-04-08T13:02:39Z",
"updated": "2026-04-08T13:02:39.581145Z"
}
]
},
{
"affected_components": [],
"ended": "2023-10-11T21:30:00.516000Z",
"key": "b2b71d7d6e8e83fe",
"name": "Tower system temporary connection failure",
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"started": "2023-10-11T20:50:00.098000Z",
"state": "resolved",
"updates": [
{
"created": "2023-10-11T21:51:12.969990Z",
"created_by": "paolo@seqera.io",
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"updated": "2023-10-11T22:52:28.844082Z"
},
{
"created": "2023-10-11T22:51:42.012428Z",
"created_by": "paolo@seqera.io",
"key": "32689cda61307bf0",
"message": "A failure during the rollout of a system upgrade caused some backend replicas not to reach the ready status, resulting in a temporary system unreliability.",
"state": "resolved",
"timestamp": "2023-10-11T21:30:00.516000Z",
"updated": "2023-10-11T22:52:28.846673Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-02-26T09:57:32Z",
"key": "b60f813a3e4c0b8a",
"name": "Site Unreachable",
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"started": "2025-02-26T09:46:00Z",
"state": "resolved",
"updates": [
{
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"created_by": null,
"key": "ce8216d52019a35d",
"message": "Issue opened on monitor failure.",
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"timestamp": "2025-02-26T09:46:00Z",
"updated": "2025-02-26T09:46:00.737897Z"
},
{
"created": "2025-02-26T09:57:32.871135Z",
"created_by": null,
"key": "eeab82c439657e5b",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-02-26T09:57:32Z",
"updated": "2025-02-26T09:57:32.871149Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2025-11-14T11:29:47Z",
"key": "bdfeac2a89211e45",
"name": "Site Unreachable",
"severity": null,
"started": "2025-11-14T11:27:46Z",
"state": "resolved",
"updates": [
{
"created": "2025-11-14T11:27:46.757911Z",
"created_by": null,
"key": "918a53b9f79803bc",
"message": "Issue opened on monitor failure.",
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"timestamp": "2025-11-14T11:27:46Z",
"updated": "2025-11-14T11:27:46.757920Z"
},
{
"created": "2025-11-14T11:29:47.164068Z",
"created_by": null,
"key": "90e6b6609422bd07",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-11-14T11:29:47Z",
"updated": "2025-11-14T11:29:47.164076Z"
}
]
},
{
"affected_components": [],
"ended": "2026-04-23T16:36:00Z",
"key": "be070283eb431418",
"name": "Site Unreachable",
"severity": null,
"started": "2026-04-23T16:34:01Z",
"state": "resolved",
"updates": [
{
"created": "2026-04-23T16:34:01.672658Z",
"created_by": null,
"key": "462921d912513f18",
"message": "Issue opened on monitor failure.",
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"timestamp": "2026-04-23T16:34:01Z",
"updated": "2026-04-23T16:34:01.672668Z"
},
{
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"key": "00b5d2eaeeb252ad",
"message": "Issue resolved on monitor recovery.",
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"timestamp": "2026-04-23T16:36:00Z",
"updated": "2026-04-23T16:36:00.503882Z"
}
]
},
{
"affected_components": [
{
"name": "Cloudinfo"
}
],
"ended": "2024-04-25T08:22:14Z",
"key": "c38b0d84f0106872",
"name": "Site Unreachable",
"severity": null,
"started": "2024-04-25T08:20:35Z",
"state": "resolved",
"updates": [
{
"created": "2024-04-25T08:20:35.721838Z",
"created_by": null,
"key": "2bbe511fa435a4e2",
"message": "Issue opened on monitor failure.",
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"timestamp": "2024-04-25T08:20:35Z",
"updated": "2024-04-25T08:20:35.721854Z"
},
{
"created": "2024-04-25T08:22:14.109306Z",
"created_by": null,
"key": "825c492cea990dfe",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-04-25T08:22:14Z",
"updated": "2024-04-25T08:22:14.109322Z"
}
]
},
{
"affected_components": [
{
"name": "Wave Community registry"
}
],
"ended": "2025-12-11T17:11:10Z",
"key": "c3cf13a2642c207b",
"name": "Assertion Failed",
"severity": null,
"started": "2025-12-11T17:01:43Z",
"state": "resolved",
"updates": [
{
"created": "2025-12-11T17:01:43.537706Z",
"created_by": null,
"key": "9e474b0dfe5bd018",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-12-11T17:01:43Z",
"updated": "2025-12-11T17:01:43.537715Z"
},
{
"created": "2025-12-11T17:11:10.807401Z",
"created_by": null,
"key": "a487f6c5d1ae20a2",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-12-11T17:11:10Z",
"updated": "2025-12-11T17:11:10.807409Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2024-10-08T15:39:32.081000Z",
"key": "c57c30032f1389b2",
"name": "Data Studios - Session termination.",
"severity": "degraded_performance",
"started": "2024-10-08T15:28:49.344000Z",
"state": "resolved",
"updates": [
{
"created": "2024-10-08T15:30:35.819697Z",
"created_by": "sa-it@seqera.io",
"key": "231357fe2c8ded86",
"message": "We are currently investigating reports of performance issues related to data-studios in Seqera Cloud Platform \u0026 hosting environment",
"state": "investigating",
"timestamp": "2024-10-08T15:28:49.344000Z",
"updated": "2024-10-08T15:40:32.718104Z"
},
{
"created": "2024-10-08T15:40:32.719276Z",
"created_by": "sa-it@seqera.io",
"key": "3c9598ec42de6898",
"message": "",
"state": "resolved",
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"updated": "2024-10-08T15:40:32.719290Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-12-11T12:20:52Z",
"key": "c65206c4f5b8a6ea",
"name": "Site Unreachable",
"severity": null,
"started": "2025-12-11T12:19:20Z",
"state": "resolved",
"updates": [
{
"created": "2025-12-11T12:19:20.569434Z",
"created_by": null,
"key": "094a6d216c349a6b",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-12-11T12:19:20Z",
"updated": "2025-12-11T12:19:20.569443Z"
},
{
"created": "2025-12-11T12:20:52.704687Z",
"created_by": null,
"key": "ce8e5ab97d95a1e9",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-12-11T12:20:52Z",
"updated": "2025-12-11T12:20:52.704695Z"
}
]
},
{
"affected_components": [
{
"name": "Cerbero authentication"
}
],
"ended": "2024-11-05T08:45:04Z",
"key": "c717c2e31e45d108",
"name": "Site Unreachable",
"severity": null,
"started": "2024-11-05T08:41:40Z",
"state": "resolved",
"updates": [
{
"created": "2024-11-05T08:41:40.409807Z",
"created_by": null,
"key": "b508f2b495134c58",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-11-05T08:41:40Z",
"updated": "2024-11-05T08:41:40.409823Z"
},
{
"created": "2024-11-05T08:45:04.496856Z",
"created_by": null,
"key": "4c6554c5e4117ea8",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-11-05T08:45:04Z",
"updated": "2024-11-05T08:45:04.496871Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2024-04-30T20:00:00.818000Z",
"key": "c8d5ebdb9acbb1a8",
"name": "Wave Container Issues",
"severity": "minor_outage",
"started": "2024-04-30T14:00:00.224000Z",
"state": "resolved",
"updates": [
{
"created": "2024-04-30T20:44:13.397760Z",
"created_by": "dillon.starns@seqera.io",
"key": "eece456a3edf0a32",
"message": "A recent update to Wave caused inconsistency in the composition of container names which may have resulted in some users being unable to run pipelines relying on Wave.",
"state": "identified",
"timestamp": "2024-04-30T14:00:00.224000Z",
"updated": "2024-04-30T20:46:04.669648Z"
},
{
"created": "2024-04-30T20:44:27.515631Z",
"created_by": "dillon.starns@seqera.io",
"key": "b97fa86716b5a46b",
"message": "This change has been rolled back and should no longer cause issues.",
"state": "resolved",
"timestamp": "2024-04-30T20:00:00.818000Z",
"updated": "2024-04-30T20:46:04.672152Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-09-30T14:30:53Z",
"key": "d05f20c5cb87c331",
"name": "Site Unreachable",
"severity": null,
"started": "2023-09-30T14:30:00Z",
"state": "resolved",
"updates": [
{
"created": "2023-09-30T14:30:00.586128Z",
"created_by": null,
"key": "c8441665654cbd42",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2023-09-30T14:30:00Z",
"updated": "2023-09-30T14:30:00.586143Z"
},
{
"created": "2023-09-30T14:30:53.897807Z",
"created_by": null,
"key": "27747dcd7b10ba9a",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2023-09-30T14:30:53Z",
"updated": "2023-09-30T14:30:53.897823Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2024-12-18T09:58:58Z",
"key": "d1e4e6022d975c38",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-18T09:46:51Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-18T09:46:51.188749Z",
"created_by": null,
"key": "e011a6aa5dc991ab",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-18T09:46:51Z",
"updated": "2024-12-18T09:46:51.188766Z"
},
{
"created": "2024-12-18T09:58:58.905447Z",
"created_by": null,
"key": "1c7bb6a1c23e912a",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-18T09:58:58Z",
"updated": "2024-12-18T09:58:58.905463Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2026-09-29T08:06:15Z",
"key": "d22a632596e5ab0f",
"name": "Site Unreachable",
"severity": null,
"started": "2026-09-29T08:03:51Z",
"state": "resolved",
"updates": [
{
"created": "2026-09-29T08:03:51.216689Z",
"created_by": null,
"key": "9b348a706fbdad72",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-09-29T08:03:51Z",
"updated": "2026-09-29T08:03:51.216698Z"
},
{
"created": "2026-09-29T08:06:15.902906Z",
"created_by": null,
"key": "07bc170614c6d5a3",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-09-29T08:06:15Z",
"updated": "2026-09-29T08:06:15.902915Z"
}
]
},
{
"affected_components": [],
"ended": "2023-11-14T23:50:00Z",
"key": "d22b2d34bed5ee32",
"name": "Issue with quay.io container registry",
"severity": "minor_outage",
"started": "2023-11-14T21:30:00.174000Z",
"state": "resolved",
"updates": [
{
"created": "2023-11-14T22:51:19.583621Z",
"created_by": "paolo@seqera.io",
"key": "968928ad22e839f6",
"message": "An incident with quay.io container registry is impacting the launch of data pipelines on Seqera Enterprise on-prem installations. We are monitoring the problem. Please contact Seqera support for more details.",
"state": "unresolved",
"timestamp": "2023-11-14T21:30:00.174000Z",
"updated": "2023-11-15T05:20:57.777137Z"
},
{
"created": "2023-11-15T05:20:47.411426Z",
"created_by": "paolo@seqera.io",
"key": "890e2dbfe4b3ee55",
"message": "The incident was solved by quay.io team.",
"state": "resolved",
"timestamp": "2023-11-14T23:50:00Z",
"updated": "2023-11-15T05:20:57.780512Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-09-18T22:47:24Z",
"key": "d7acddae3ce3fbc5",
"name": "Site Unreachable",
"severity": null,
"started": "2025-09-18T22:45:01Z",
"state": "resolved",
"updates": [
{
"created": "2025-09-18T22:45:01.196311Z",
"created_by": null,
"key": "ee5bbea33d5c2fdb",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-09-18T22:45:01Z",
"updated": "2025-09-18T22:45:01.196320Z"
},
{
"created": "2025-09-18T22:47:24.046241Z",
"created_by": null,
"key": "8179992fa39b5a73",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-09-18T22:47:24Z",
"updated": "2025-09-18T22:47:24.046249Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2023-11-27T08:29:00.283000Z",
"key": "d9350ba04afad7fb",
"name": "Wave HTTP Errors",
"severity": "minor_outage",
"started": "2023-11-27T01:55:00.862000Z",
"state": "resolved",
"updates": [
{
"created": "2023-11-27T22:17:43.603464Z",
"created_by": "dillon.starns@seqera.io",
"key": "a5f4b5103be27766",
"message": "A timeout issue has been identified that is impacting users of Wave containers [HTTP status=408].",
"state": "investigating",
"timestamp": "2023-11-27T01:55:00.862000Z",
"updated": "2023-11-27T22:20:54.184847Z"
},
{
"created": "2023-11-27T22:18:21.955337Z",
"created_by": "dillon.starns@seqera.io",
"key": "8d87a03b99324ca9",
"message": "The issue has been identified and resolved.",
"state": "resolved",
"timestamp": "2023-11-27T08:29:00.283000Z",
"updated": "2023-11-27T22:20:54.187769Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2024-12-15T18:44:35Z",
"key": "da649a2dc59b30d0",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-15T18:12:18Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-15T18:12:18.611545Z",
"created_by": null,
"key": "e780c40dfb88c054",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T18:12:18Z",
"updated": "2024-12-15T18:12:18.611562Z"
},
{
"created": "2024-12-15T18:14:37.936972Z",
"created_by": null,
"key": "9c4e2ecf7d31535d",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T18:14:37Z",
"updated": "2024-12-15T18:14:37.937144Z"
},
{
"created": "2024-12-15T18:38:41.396083Z",
"created_by": null,
"key": "e0e5d18024c0f83d",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T18:38:41.395697Z",
"updated": "2024-12-15T18:38:41.396100Z"
},
{
"created": "2024-12-15T18:44:35.990942Z",
"created_by": null,
"key": "698d83d879508ee0",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T18:44:35Z",
"updated": "2024-12-15T18:44:35.990958Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2026-04-14T08:52:41Z",
"key": "dab21995ff2dd99c",
"name": "Site Unreachable",
"severity": null,
"started": "2026-04-14T08:52:07Z",
"state": "resolved",
"updates": [
{
"created": "2026-04-14T08:52:07.995669Z",
"created_by": null,
"key": "5118d99ecd2bafdd",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-04-14T08:52:07Z",
"updated": "2026-04-14T08:52:07.995678Z"
},
{
"created": "2026-04-14T08:52:41.421022Z",
"created_by": null,
"key": "be301c36ddc5f26b",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-04-14T08:52:41Z",
"updated": "2026-04-14T08:52:41.421030Z"
}
]
},
{
"affected_components": [],
"ended": "2023-11-01T10:04:00.058000Z",
"key": "dc3175f1487525a8",
"name": "AWS Batch users: \"Invalid Certificate Error\"",
"severity": "degraded_performance",
"started": "2023-11-01T04:10:00.018000Z",
"state": "resolved",
"updates": [
{
"created": "2023-11-01T14:10:40.152304Z",
"created_by": "phil.ewels@seqera.io",
"key": "7e942ca0b86bc422",
"message": "",
"state": "investigating",
"timestamp": "2023-11-01T04:10:00.018000Z",
"updated": "2023-11-01T14:10:40.152311Z"
},
{
"created": "2023-11-01T14:09:30.024995Z",
"created_by": "phil.ewels@seqera.io",
"key": "8816f0fb84dfc89f",
"message": "An \"Expired License Error\" prevented a small number of users running pipelines on AWS Batch from launching pipelines between midnight and 09:00 CET on November 1st.\n\nWe have now fixed the issue and we will be implementing solutions to prevent this from happening in the future. We apologize for any inconvenience this may have caused.",
"state": "resolved",
"timestamp": "2023-11-01T10:04:00.058000Z",
"updated": "2023-11-01T14:10:40.151382Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2025-07-10T15:21:00Z",
"key": "e34a99796a971ab7",
"name": "Quota Licensing Issue",
"severity": "minor_outage",
"started": "2025-07-10T14:00:00Z",
"state": "resolved",
"updates": [
{
"created": "2025-07-15T14:45:32.384311Z",
"created_by": "dillon.starns@seqera.io",
"key": "756519c86187091a",
"message": "",
"state": "investigating",
"timestamp": "2025-07-10T14:00:00Z",
"updated": "2025-07-15T14:47:06.789326Z"
},
{
"created": "2025-07-15T14:47:06.790292Z",
"created_by": "dillon.starns@seqera.io",
"key": "50b52f90726b82c6",
"message": "An update to quota handling temporarily limited new active runs for a subset of customers. The issue was quickly reversed and resolved after testing and customer confirmation. Process improvements are underway to prevent recurrence.",
"state": "resolved",
"timestamp": "2025-07-10T15:21:00Z",
"updated": "2025-07-15T14:47:06.790299Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2026-09-10T17:05:00Z",
"key": "e57e754a32344167",
"name": "Studios outage",
"severity": "minor_outage",
"started": "2026-09-10T13:00:00Z",
"state": "resolved",
"updates": [
{
"created": "2026-09-11T07:54:53.695109Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "bd84c54d578759ed",
"message": "Between approximately 13:00 and 17:05 UTC on September 10, 2026, Studios in Seqera Cloud were unavailable. New Studios failed to start with a connection error, and Studios that were already running were stopped.\nThe cause was a rotation of an internal authentication key: the Studios connect service continued to verify session tokens against the previous key until it was restarted. Nextflow runs and the rest of the Platform were unaffected.\nStudios stopped during this period cannot resume on their own.\nRestarting an affected Studio is safe and restores normal operation. No other action is required.",
"state": "identified",
"timestamp": "2026-09-10T13:00:00Z",
"updated": "2026-09-11T07:58:03.195421Z"
},
{
"created": "2026-09-11T07:57:27.702424Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "cdc3cc21275ab8f2",
"message": "The issue was resolved at 17:05 UTC on September 10, 2026.\nRestarting an affected Studio is safe and restores normal operation. No other action is required.",
"state": "resolved",
"timestamp": "2026-09-10T17:05:00Z",
"updated": "2026-09-11T07:58:03.197852Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2026-05-20T14:26:10Z",
"key": "e71e3185e30608a5",
"name": "Site Unreachable",
"severity": null,
"started": "2026-05-20T14:19:57Z",
"state": "resolved",
"updates": [
{
"created": "2026-05-20T14:19:57.548917Z",
"created_by": null,
"key": "39daf7a95747ba1f",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2026-05-20T14:19:57Z",
"updated": "2026-05-20T14:19:57.548927Z"
},
{
"created": "2026-05-20T14:26:10.122619Z",
"created_by": null,
"key": "8b1d7ff660526156",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2026-05-20T14:26:10Z",
"updated": "2026-05-20T14:26:10.122628Z"
}
]
},
{
"affected_components": [
{
"name": "Platform Cloud app"
}
],
"ended": "2026-09-15T15:16:25.648109Z",
"key": "eafa3488822d9aa2",
"name": "Studios outage on cloud compute environments",
"severity": "minor_outage",
"started": "2026-09-15T12:22:00.757000Z",
"state": "resolved",
"updates": [
{
"created": "2026-09-15T12:22:45.445786Z",
"created_by": "cristian.ramon-cortes@seqera.io",
"key": "2533c9ce681ea3bb",
"message": "We have identified an issue affecting Studio launches on cloud compute environments and are working on a fix.",
"state": "identified",
"timestamp": "2026-09-15T12:22:00.757000Z",
"updated": "2026-09-15T15:16:45.246502Z"
},
{
"created": "2026-09-15T14:27:27.890352Z",
"created_by": "cristian.ramon-cortes@seqera.io",
"key": "53e1247a4d78a691",
"message": "We are rolling out the fix and monitoring as systems come back online to confirm everything is stable.",
"state": "monitoring",
"timestamp": "2026-09-15T14:27:27.890195Z",
"updated": "2026-09-15T15:16:45.248873Z"
},
{
"created": "2026-09-15T15:16:25.648262Z",
"created_by": "cristian.ramon-cortes@seqera.io",
"key": "2b6ebff8ee843c0b",
"message": "Fix has been rolled out and issue has been fully mitigated.",
"state": "resolved",
"timestamp": "2026-09-15T15:16:25.648109Z",
"updated": "2026-09-15T15:16:45.251103Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-02-26T12:41:24Z",
"key": "f2c1269a412c28fb",
"name": "Site Unreachable",
"severity": null,
"started": "2025-02-26T12:21:57Z",
"state": "resolved",
"updates": [
{
"created": "2025-02-26T12:21:57.983733Z",
"created_by": null,
"key": "d9454c98000c630b",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-02-26T12:21:57Z",
"updated": "2025-02-26T12:21:57.983750Z"
},
{
"created": "2025-02-26T12:25:30.284805Z",
"created_by": null,
"key": "c2d6a6d42e78337d",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-02-26T12:25:30Z",
"updated": "2025-02-26T12:25:30.284821Z"
},
{
"created": "2025-02-26T12:26:58.285367Z",
"created_by": null,
"key": "67f7541c68de03f5",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-02-26T12:26:58.284937Z",
"updated": "2025-02-26T12:26:58.285382Z"
},
{
"created": "2025-02-26T12:41:25.040541Z",
"created_by": null,
"key": "0e452acf87f5760e",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-02-26T12:41:24Z",
"updated": "2025-02-26T12:41:25.040560Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
}
],
"ended": "2024-12-15T18:42:57Z",
"key": "f3fe3f565e645347",
"name": "Site Unreachable",
"severity": null,
"started": "2024-12-15T18:11:28Z",
"state": "resolved",
"updates": [
{
"created": "2024-12-15T18:11:28.136619Z",
"created_by": null,
"key": "5e26935d2e4df5bc",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T18:11:28Z",
"updated": "2024-12-15T18:11:28.136635Z"
},
{
"created": "2024-12-15T18:15:17.855615Z",
"created_by": null,
"key": "87b6eb3275eaf4ad",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T18:15:17Z",
"updated": "2024-12-15T18:15:17.855631Z"
},
{
"created": "2024-12-15T18:38:56.556034Z",
"created_by": null,
"key": "ac3dc69e15d5611b",
"message": "Issue re-opened on monitor failure.",
"state": "unresolved",
"timestamp": "2024-12-15T18:38:56.555686Z",
"updated": "2024-12-15T18:38:56.556050Z"
},
{
"created": "2024-12-15T18:42:57.531244Z",
"created_by": null,
"key": "e45e6560b2297fc4",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2024-12-15T18:42:57Z",
"updated": "2024-12-15T18:42:57.531259Z"
}
]
},
{
"affected_components": [
{
"name": "Tower API (legacy)"
}
],
"ended": "2025-03-20T08:12:45Z",
"key": "f4dcec8e6506fe4c",
"name": "Site Unreachable",
"severity": null,
"started": "2025-03-20T07:54:45Z",
"state": "resolved",
"updates": [
{
"created": "2025-03-20T07:54:45.741748Z",
"created_by": null,
"key": "d8f199cf232f99f6",
"message": "Issue opened on monitor failure.",
"state": "unresolved",
"timestamp": "2025-03-20T07:54:45Z",
"updated": "2025-03-20T07:54:45.741765Z"
},
{
"created": "2025-03-20T08:12:45.235425Z",
"created_by": null,
"key": "c79de2ba3e285533",
"message": "Issue resolved on monitor recovery.",
"state": "resolved",
"timestamp": "2025-03-20T08:12:45Z",
"updated": "2025-03-20T08:12:45.235442Z"
}
]
},
{
"affected_components": [
{
"name": "Platform API"
},
{
"name": "Tower API (legacy)"
}
],
"ended": "2026-11-04T16:30:00Z",
"key": "f4ee1fea8bd69773",
"name": "Jobs on Seqera Platform Cloud not progressing from SUBMITTED state",
"severity": "outage",
"started": "2026-11-04T13:39:00.403000Z",
"state": "resolved",
"updates": [
{
"created": "2026-11-04T16:37:52.109317Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "f7eb4d46cee3ed5c",
"message": "Since approximately 13:39 UTC on November 4, 2026, new pipeline runs launched in Seqera Cloud are not reaching their compute environment and remain in the SUBMITTED state. This affects all organizations and cloud providers. Newly launched Studios may also fail to start.\nRuns and Studios that were already running before 13:39 UTC are not affected.\nWe have identified the cause and are working on a fix. This notice will be updated as the situation changes.\nRuns that are currently queued should start automatically once the issue is resolved, so you do not need to cancel or relaunch them.\n\nThis does not impact Enterprise customers.",
"state": "identified",
"timestamp": "2026-11-04T13:39:00.403000Z",
"updated": "2026-11-05T09:52:46.857206Z"
},
{
"created": "2026-11-05T09:52:10.710213Z",
"created_by": "alberto.chiusole@seqera.io",
"key": "f6a2e59578336e96",
"message": "The Engineering team applied a patch and all jobs started being processed again.",
"state": "resolved",
"timestamp": "2026-11-04T16:30:00Z",
"updated": "2026-11-05T09:52:46.858292Z"
}
]
},
{
"affected_components": [
{
"name": "Wave"
}
],
"ended": "2024-03-24T18:30:00Z",
"key": "f9bbf4a3ca1488ab",
"name": "Wave Connection Issues",
"severity": "degraded_performance",
"started": "2024-03-22T23:20:00Z",
"state": "resolved",
"updates": [
{
"created": "2024-04-08T18:51:09.967367Z",
"created_by": "dillon.starns@seqera.io",
"key": "5e6042b2036215b8",
"message": "Start of Wave errors \n\nRetroactively, it was discovered that transient spikes in Wave container errors had occurred causing temporary degradation of service and impacting a limited number of customers.",
"state": "unresolved",
"timestamp": "2024-03-22T23:20:00Z",
"updated": "2024-04-08T18:51:19.054765Z"
},
{
"created": "2024-03-26T09:47:17.196872Z",
"created_by": "dillon.starns@seqera.io",
"key": "8744e4b07d40c4b8",
"message": "A potential issue with the Wave service has been discovered impacting a limited number of clients.",
"state": "investigating",
"timestamp": "2024-03-24T07:37:00Z",
"updated": "2024-04-08T18:51:19.056474Z"
},
{
"created": "2024-03-26T09:47:37.233403Z",
"created_by": "dillon.starns@seqera.io",
"key": "7447abee5b0d24e1",
"message": "Wave issues have been confirmed and a potential cause has been pinpointed.",
"state": "identified",
"timestamp": "2024-03-24T11:56:00Z",
"updated": "2024-04-08T18:51:19.058050Z"
},
{
"created": "2024-03-26T09:48:44.814753Z",
"created_by": "dillon.starns@seqera.io",
"key": "deb779ba27d439a4",
"message": "A change has been pushed to the Seqera platform that has remedied the problem. The initial issue was caused by a misconfiguration that was exhausting the available connection pool.",
"state": "resolved",
"timestamp": "2024-03-24T18:30:00Z",
"updated": "2024-04-08T18:51:19.059654Z"
}
]
},
{
"affected_components": [],
"ended": "2024-01-11T16:30:00.174000Z",
"key": "fbbdd38aa87f2d81",
"name": "Job Submissions Stalling",
"severity": "minor_outage",
"started": "2024-01-11T15:00:00Z",
"state": "resolved",
"updates": [
{
"created": "2024-01-11T18:22:06.022882Z",
"created_by": "dillon.starns@seqera.io",
"key": "6d86b3057f2154ee",
"message": "An issue has been identified that is causing jobs in Platform Cloud to stall in the \"Submitted\" state.",
"state": "identified",
"timestamp": "2024-01-11T15:00:00Z",
"updated": "2024-01-11T18:23:56.529634Z"
},
{
"created": "2024-01-11T18:23:49.735657Z",
"created_by": "dillon.starns@seqera.io",
"key": "bf8e8ee8cd3363c0",
"message": "The problem was caused by a stuck thread in our job scheduler component that was preventing job submissions from being performed correctly. We restarted the service and implemented a code fix to prevent the scenario from happening again. All stalled jobs should now be proceeding as normal.",
"state": "resolved",
"timestamp": "2024-01-11T16:30:00.174000Z",
"updated": "2024-01-11T18:23:56.532079Z"
}
]
}
]
}
}