Snapshot 230749
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2013-07-03T17:44:03.203-04:00",
"description": null,
"group_id": null,
"id": "j2v844ncbwhc",
"name": "Admin",
"page_id": "d33g96wd23dd",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.135-05:00"
},
{
"created_at": "2013-07-03T17:44:09.141-04:00",
"description": null,
"group_id": null,
"id": "xxmsk7ckz5zn",
"name": "Checkout",
"page_id": "d33g96wd23dd",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.167-05:00"
},
{
"created_at": "2013-10-07T14:14:24.440-04:00",
"description": null,
"group_id": null,
"id": "kts17443k1tp",
"name": "Reports and Dashboards",
"page_id": "d33g96wd23dd",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-24T19:41:32.036-04:00"
},
{
"created_at": "2013-07-03T17:44:14.463-04:00",
"description": null,
"group_id": null,
"id": "lsbpn7k2klys",
"name": "Storefront",
"page_id": "d33g96wd23dd",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.197-05:00"
},
{
"created_at": "2015-07-31T02:08:33.367-04:00",
"description": null,
"group_id": null,
"id": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"page_id": "d33g96wd23dd",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-29T05:00:03.323-04:00"
},
{
"created_at": "2015-11-24T10:52:03.332-05:00",
"description": null,
"group_id": null,
"id": "w38t8gkl0rl3",
"name": "Third party services",
"page_id": "d33g96wd23dd",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-14T11:48:41.544-04:00"
},
{
"created_at": "2015-09-30T17:49:03.754-04:00",
"description": null,
"group_id": null,
"id": "681m2hqkhvdk",
"name": "Support",
"page_id": "d33g96wd23dd",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T09:24:12.801-04:00"
},
{
"created_at": "2019-03-25T13:42:11.674-04:00",
"description": null,
"group_id": null,
"id": "zqwjyv8w0j1v",
"name": "Point of Sale",
"page_id": "d33g96wd23dd",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.227-05:00"
},
{
"created_at": "2024-03-14T10:02:42.302-04:00",
"description": null,
"group_id": null,
"id": "hbrbr6ssntq5",
"name": "Oxygen",
"page_id": "d33g96wd23dd",
"position": 9,
"showcase": false,
"start_date": "2024-03-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-24T07:55:00.600-04:00"
}
],
"incidents": [
{
"components": [],
"created_at": "2026-10-29T04:18:00.000-04:00",
"id": "ws81r0mt0wpr",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.",
"created_at": "2026-10-29T05:00:22.975-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-29T05:00:01.000-04:00",
"id": "k9hzv2w5g0cm",
"incident_id": "ws81r0mt0wpr",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T05:05:28.764-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.",
"created_at": "2026-10-29T05:00:21.934-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-29T04:43:41.000-04:00",
"id": "sh127dm0j368",
"incident_id": "ws81r0mt0wpr",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T05:00:22.433-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.",
"created_at": "2026-10-29T05:00:20.473-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-29T04:34:42.000-04:00",
"id": "b5t7g2slsl7n",
"incident_id": "ws81r0mt0wpr",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T05:00:21.216-04:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message \"504 Gateway Time-out\". We're investigating and will provide an update as soon as possible.",
"created_at": "2026-10-29T05:00:18.754-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-10-29T04:18:00.000-04:00",
"id": "w5q6vc24klf6",
"incident_id": "ws81r0mt0wpr",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-10-29T05:00:19.421-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Some merchants encountering error messages within their admins",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2026-10-29T05:00:01.000-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ymmjdbrb4wlc",
"started_at": "2026-10-29T04:18:00.000-04:00",
"status": "resolved",
"updated_at": "2026-10-29T05:05:28.769-04:00"
},
{
"components": [
{
"created_at": "2013-07-03T17:44:09.141-04:00",
"description": null,
"group_id": null,
"id": "xxmsk7ckz5zn",
"name": "Checkout",
"page_id": "d33g96wd23dd",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.167-05:00"
}
],
"created_at": "2025-06-24T18:57:45.450-04:00",
"id": "mf41s0b5mhc4",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-06-24T19:30:55.640-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T19:30:55.640-04:00",
"id": "4hptk8869g8h",
"incident_id": "mf41s0b5mhc4",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T19:30:55.640-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.",
"created_at": "2025-06-24T19:15:43.116-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T19:15:43.116-04:00",
"id": "bfnmxrzyt73b",
"incident_id": "mf41s0b5mhc4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T19:15:43.116-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to investigate, Shop Pay is unavailable at this time.",
"created_at": "2025-06-24T19:15:38.329-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T19:15:38.329-04:00",
"id": "zf3s3vt2kgsq",
"incident_id": "mf41s0b5mhc4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T19:15:38.329-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Shop Pay is currently unavailable. We’re investigating and will keep you updated.",
"created_at": "2025-06-24T18:57:45.520-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T18:57:45.520-04:00",
"id": "tfnnjgm99f7k",
"incident_id": "mf41s0b5mhc4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T18:57:45.520-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Shop Pay unavailable",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-06-24T19:30:55.640-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/1nx1vcvd553l",
"started_at": "2025-06-24T18:57:45.445-04:00",
"status": "resolved",
"updated_at": "2025-06-24T21:21:47.855-04:00"
},
{
"components": [
{
"created_at": "2019-03-25T13:42:11.674-04:00",
"description": null,
"group_id": null,
"id": "zqwjyv8w0j1v",
"name": "Point of Sale",
"page_id": "d33g96wd23dd",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.227-05:00"
}
],
"created_at": "2025-06-24T13:46:12.091-04:00",
"id": "882r6x3ttyg9",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.",
"created_at": "2025-06-24T16:52:02.350-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T16:52:02.350-04:00",
"id": "ym2pmbbrh5w0",
"incident_id": "882r6x3ttyg9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T16:52:02.350-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.",
"created_at": "2025-06-24T16:19:32.457-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T16:19:32.457-04:00",
"id": "w2m9s4nc42nx",
"incident_id": "882r6x3ttyg9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T16:19:32.457-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.",
"created_at": "2025-06-24T15:02:21.314-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T15:02:21.000-04:00",
"id": "j2h09zx6mkff",
"incident_id": "882r6x3ttyg9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T15:52:33.712-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.",
"created_at": "2025-06-24T14:23:35.910-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T14:23:35.910-04:00",
"id": "j6z4n26wshmy",
"incident_id": "882r6x3ttyg9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T14:23:35.910-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We are continuing to monitor the results of the fix and are seeing recovery.",
"created_at": "2025-06-24T14:12:15.956-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T14:12:15.956-04:00",
"id": "dkfsrh8d10mb",
"incident_id": "882r6x3ttyg9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T14:12:15.956-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.",
"created_at": "2025-06-24T13:55:01.662-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T13:55:01.662-04:00",
"id": "k89s3qvzpb4j",
"incident_id": "882r6x3ttyg9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T13:55:01.662-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.",
"created_at": "2025-06-24T13:46:12.191-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-24T13:46:12.191-04:00",
"id": "6t3tmbv606d0",
"incident_id": "882r6x3ttyg9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-24T13:46:12.191-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-06-24T13:55:01.662-04:00",
"name": "Some POS transactions are not completing on iOS devices Actions",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-06-24T16:52:02.350-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/tn2csdqxzfnn",
"started_at": "2025-06-24T13:46:12.085-04:00",
"status": "resolved",
"updated_at": "2025-06-24T16:52:02.366-04:00"
},
{
"components": [
{
"created_at": "2013-07-03T17:44:03.203-04:00",
"description": null,
"group_id": null,
"id": "j2v844ncbwhc",
"name": "Admin",
"page_id": "d33g96wd23dd",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.135-05:00"
},
{
"created_at": "2013-07-03T17:44:09.141-04:00",
"description": null,
"group_id": null,
"id": "xxmsk7ckz5zn",
"name": "Checkout",
"page_id": "d33g96wd23dd",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.167-05:00"
},
{
"created_at": "2013-07-03T17:44:14.463-04:00",
"description": null,
"group_id": null,
"id": "lsbpn7k2klys",
"name": "Storefront",
"page_id": "d33g96wd23dd",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.197-05:00"
},
{
"created_at": "2015-09-30T17:49:03.754-04:00",
"description": null,
"group_id": null,
"id": "681m2hqkhvdk",
"name": "Support",
"page_id": "d33g96wd23dd",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T09:24:12.801-04:00"
}
],
"created_at": "2023-03-13T11:24:27.000-04:00",
"id": "ds8xn3g4w0lf",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2023-03-13T12:05:33.659-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T12:05:33.659-04:00",
"id": "4qh11ghwy02f",
"incident_id": "ds8xn3g4w0lf",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T12:05:33.659-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.",
"created_at": "2023-03-13T11:56:06.093-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:56:06.093-04:00",
"id": "lfgl00ymq1f3",
"incident_id": "ds8xn3g4w0lf",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:56:06.093-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.",
"created_at": "2023-03-13T11:42:27.515-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:42:27.515-04:00",
"id": "xnr409j86x6h",
"incident_id": "ds8xn3g4w0lf",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:42:27.515-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.",
"created_at": "2023-03-13T11:36:54.891-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:36:54.000-04:00",
"id": "l01s0c34jffw",
"incident_id": "ds8xn3g4w0lf",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:37:06.258-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "degraded_performance",
"old_status": "major_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "major_outage"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "degraded_performance",
"old_status": "major_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2023-03-13T11:36:44.720-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:36:44.720-04:00",
"id": "g70bqstwcykp",
"incident_id": "ds8xn3g4w0lf",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:36:44.720-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.",
"created_at": "2023-03-13T11:35:57.009-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:35:57.000-04:00",
"id": "3b3qw5pvzqwh",
"incident_id": "ds8xn3g4w0lf",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:36:20.690-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2023-03-13T11:24:57.521-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:24:57.521-04:00",
"id": "glq5mfsc2ht1",
"incident_id": "ds8xn3g4w0lf",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:24:57.521-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.",
"created_at": "2023-03-13T11:24:27.748-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-03-13T11:24:27.000-04:00",
"id": "3m6q9zj76vbq",
"incident_id": "ds8xn3g4w0lf",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-03-13T11:27:47.467-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-03-13T11:56:06.093-04:00",
"name": "Some Merchants are experiencing issues accessing Storefronts and Shopify Admins",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2023-03-13T12:05:33.659-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/gbk91vr1gzd6",
"started_at": "2023-03-13T11:24:27.000-04:00",
"status": "resolved",
"updated_at": "2024-10-23T01:09:35.145-04:00"
},
{
"components": [
{
"created_at": "2013-10-07T14:14:24.440-04:00",
"description": null,
"group_id": null,
"id": "kts17443k1tp",
"name": "Reports and Dashboards",
"page_id": "d33g96wd23dd",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-24T19:41:32.036-04:00"
},
{
"created_at": "2013-07-03T17:44:14.463-04:00",
"description": null,
"group_id": null,
"id": "lsbpn7k2klys",
"name": "Storefront",
"page_id": "d33g96wd23dd",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.197-05:00"
},
{
"created_at": "2015-07-31T02:08:33.367-04:00",
"description": null,
"group_id": null,
"id": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"page_id": "d33g96wd23dd",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-29T05:00:03.323-04:00"
},
{
"created_at": "2015-09-30T17:49:03.754-04:00",
"description": null,
"group_id": null,
"id": "681m2hqkhvdk",
"name": "Support",
"page_id": "d33g96wd23dd",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T09:24:12.801-04:00"
}
],
"created_at": "2022-12-09T15:07:12.091-05:00",
"id": "93b0lxx0p8jr",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "kts17443k1tp",
"name": "Reports and Dashboards",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2022-12-09T16:16:37.752-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-12-09T16:16:37.752-05:00",
"id": "rjctyq0x8rrp",
"incident_id": "93b0lxx0p8jr",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-12-09T16:16:37.752-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "kts17443k1tp",
"name": "Reports and Dashboards",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2022-12-09T15:15:12.525-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-12-09T15:15:12.525-05:00",
"id": "v9pwgr5tmh8w",
"incident_id": "93b0lxx0p8jr",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-12-09T15:15:12.525-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "kts17443k1tp",
"name": "Reports and Dashboards",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We're adding support for prometheus metrics to all redises used by apps. Please expect a couple seconds of downtime as the instances are rolled over. If you notice any persistent issues, please reach out in #job-platform",
"created_at": "2022-12-09T15:07:12.179-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-12-09T15:07:12.179-05:00",
"id": "5ln64k32kvcb",
"incident_id": "93b0lxx0p8jr",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-12-09T15:07:12.179-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Apps Redis Maintenance",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-12-09T16:16:37.752-05:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2022-12-09T15:15:00.000-05:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2022-12-09T16:15:00.000-05:00",
"shortlink": "https://stspg.io/tw583bx55kk7",
"started_at": "2022-12-09T15:07:12.084-05:00",
"status": "completed",
"updated_at": "2022-12-09T16:16:37.769-05:00"
},
{
"components": [
{
"created_at": "2013-07-03T17:44:03.203-04:00",
"description": null,
"group_id": null,
"id": "j2v844ncbwhc",
"name": "Admin",
"page_id": "d33g96wd23dd",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.135-05:00"
},
{
"created_at": "2013-07-03T17:44:14.463-04:00",
"description": null,
"group_id": null,
"id": "lsbpn7k2klys",
"name": "Storefront",
"page_id": "d33g96wd23dd",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.197-05:00"
},
{
"created_at": "2015-09-30T17:49:03.754-04:00",
"description": null,
"group_id": null,
"id": "681m2hqkhvdk",
"name": "Support",
"page_id": "d33g96wd23dd",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T09:24:12.801-04:00"
},
{
"created_at": "2019-03-25T13:42:11.674-04:00",
"description": null,
"group_id": null,
"id": "zqwjyv8w0j1v",
"name": "Point of Sale",
"page_id": "d33g96wd23dd",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.227-05:00"
}
],
"created_at": "2022-10-25T11:50:05.000-04:00",
"id": "bv7csxpsckfx",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2022-10-25T14:31:50.280-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-10-25T14:31:50.280-04:00",
"id": "n31k4wgdb7pc",
"incident_id": "bv7csxpsckfx",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T14:31:50.280-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.",
"created_at": "2022-10-25T14:07:33.779-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-10-25T14:07:33.000-04:00",
"id": "yxdg02sv823w",
"incident_id": "bv7csxpsckfx",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T14:08:11.944-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.",
"created_at": "2022-10-25T13:43:19.776-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-10-25T13:43:19.776-04:00",
"id": "bgzysgvx5b9w",
"incident_id": "bv7csxpsckfx",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T13:43:19.776-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.",
"created_at": "2022-10-25T13:32:51.449-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-10-25T13:32:51.000-04:00",
"id": "h84r0cnftsw3",
"incident_id": "bv7csxpsckfx",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T13:38:00.186-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We are continuing to work on a solution and will provide another update shortly.",
"created_at": "2022-10-25T12:40:29.539-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-10-25T12:40:29.539-04:00",
"id": "1bjy252gw1nx",
"incident_id": "bv7csxpsckfx",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T12:40:29.539-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We’ve identified the problem and we’re working on a solution.",
"created_at": "2022-10-25T12:16:35.538-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-10-25T12:16:35.538-04:00",
"id": "t6tyjsmbrcmj",
"incident_id": "bv7csxpsckfx",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T12:16:35.538-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.",
"created_at": "2022-10-25T12:15:49.400-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-10-25T12:15:49.000-04:00",
"id": "tnr1d8l5wl7p",
"incident_id": "bv7csxpsckfx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T12:18:39.861-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2022-10-25T11:56:28.864-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-10-25T11:56:28.864-04:00",
"id": "m84d1qkhvk4l",
"incident_id": "bv7csxpsckfx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T11:56:28.864-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue.\n\nThe Plus Admin \u0026 POS App logins are also impacted by this same issue and some images may fail to load on storefronts. \n\nWe are investigating and will keep you updated.",
"created_at": "2022-10-25T11:50:05.361-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2022-10-25T11:50:05.000-04:00",
"id": "p1l5714ttg9h",
"incident_id": "bv7csxpsckfx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-10-25T11:56:21.412-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2022-10-25T13:43:19.776-04:00",
"name": "Some merchants are encountering errors within their admin",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-10-25T14:31:50.280-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/wfxjfl1wjt71",
"started_at": "2022-10-25T11:50:05.000-04:00",
"status": "resolved",
"updated_at": "2022-10-25T14:31:50.294-04:00"
},
{
"components": [
{
"created_at": "2013-07-03T17:44:03.203-04:00",
"description": null,
"group_id": null,
"id": "j2v844ncbwhc",
"name": "Admin",
"page_id": "d33g96wd23dd",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.135-05:00"
},
{
"created_at": "2013-07-03T17:44:09.141-04:00",
"description": null,
"group_id": null,
"id": "xxmsk7ckz5zn",
"name": "Checkout",
"page_id": "d33g96wd23dd",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.167-05:00"
},
{
"created_at": "2013-10-07T14:14:24.440-04:00",
"description": null,
"group_id": null,
"id": "kts17443k1tp",
"name": "Reports and Dashboards",
"page_id": "d33g96wd23dd",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-04-24T19:41:32.036-04:00"
},
{
"created_at": "2013-07-03T17:44:14.463-04:00",
"description": null,
"group_id": null,
"id": "lsbpn7k2klys",
"name": "Storefront",
"page_id": "d33g96wd23dd",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.197-05:00"
},
{
"created_at": "2015-07-31T02:08:33.367-04:00",
"description": null,
"group_id": null,
"id": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"page_id": "d33g96wd23dd",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-10-29T05:00:03.323-04:00"
},
{
"created_at": "2015-11-24T10:52:03.332-05:00",
"description": null,
"group_id": null,
"id": "w38t8gkl0rl3",
"name": "Third party services",
"page_id": "d33g96wd23dd",
"position": 6,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-14T11:48:41.544-04:00"
},
{
"created_at": "2015-09-30T17:49:03.754-04:00",
"description": null,
"group_id": null,
"id": "681m2hqkhvdk",
"name": "Support",
"page_id": "d33g96wd23dd",
"position": 7,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-15T09:24:12.801-04:00"
},
{
"created_at": "2019-03-25T13:42:11.674-04:00",
"description": null,
"group_id": null,
"id": "zqwjyv8w0j1v",
"name": "Point of Sale",
"page_id": "d33g96wd23dd",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.227-05:00"
}
],
"created_at": "2022-06-21T02:59:27.000-04:00",
"id": "26hrlv896m7j",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "kts17443k1tp",
"name": "Reports and Dashboards",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "w38t8gkl0rl3",
"name": "Third party services",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.",
"created_at": "2022-06-21T04:11:07.344-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-06-21T04:11:07.344-04:00",
"id": "6c3tpfhr1wz4",
"incident_id": "26hrlv896m7j",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-06-21T04:11:07.344-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "kts17443k1tp",
"name": "Reports and Dashboards",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "w38t8gkl0rl3",
"name": "Third party services",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "A fix has been put in place and we are monitoring for any further issues.",
"created_at": "2022-06-21T03:58:22.336-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-06-21T03:58:22.336-04:00",
"id": "0kjfmhg3m8d9",
"incident_id": "26hrlv896m7j",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-06-21T03:58:22.336-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "kts17443k1tp",
"name": "Reports and Dashboards",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "3yw249mdwsnm",
"name": "API \u0026 Mobile",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "681m2hqkhvdk",
"name": "Support",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "w38t8gkl0rl3",
"name": "Third party services",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "zqwjyv8w0j1v",
"name": "Point of Sale",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are looking into this and will keep you posted with updates here as soon as we have identified the issue.",
"created_at": "2022-06-21T02:59:27.342-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2022-06-21T02:59:27.000-04:00",
"id": "6816588yxgbv",
"incident_id": "26hrlv896m7j",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2022-06-21T03:54:56.711-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2022-06-21T03:58:22.336-04:00",
"name": "We are investigating an issue preventing web traffic to our servers",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2022-06-21T04:11:07.344-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/6fnc5vztdb1l",
"started_at": "2022-06-21T02:59:27.000-04:00",
"status": "resolved",
"updated_at": "2022-06-21T04:11:07.359-04:00"
},
{
"components": [
{
"created_at": "2013-07-03T17:44:03.203-04:00",
"description": null,
"group_id": null,
"id": "j2v844ncbwhc",
"name": "Admin",
"page_id": "d33g96wd23dd",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.135-05:00"
},
{
"created_at": "2013-07-03T17:44:09.141-04:00",
"description": null,
"group_id": null,
"id": "xxmsk7ckz5zn",
"name": "Checkout",
"page_id": "d33g96wd23dd",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.167-05:00"
},
{
"created_at": "2013-07-03T17:44:14.463-04:00",
"description": null,
"group_id": null,
"id": "lsbpn7k2klys",
"name": "Storefront",
"page_id": "d33g96wd23dd",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.197-05:00"
}
],
"created_at": "2021-06-08T06:24:55.497-04:00",
"id": "z8k4ztsb5mm6",
"impact": "critical",
"impact_override": "critical",
"incident_updates": [
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2021-06-08T07:20:51.092-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2021-06-08T07:20:51.092-04:00",
"id": "sfp5612ynyn5",
"incident_id": "z8k4ztsb5mm6",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2021-06-08T07:20:51.092-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified the problem impacting several Shopify services and are working on a fix.",
"created_at": "2021-06-08T06:49:11.926-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2021-06-08T06:49:11.926-04:00",
"id": "qnbp0rnlxrv2",
"incident_id": "z8k4ztsb5mm6",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2021-06-08T06:49:11.926-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins\nWe are investigating this and will keep you updated",
"created_at": "2021-06-08T06:31:40.308-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2021-06-08T06:31:40.000-04:00",
"id": "rdq103b1z9cc",
"incident_id": "z8k4ztsb5mm6",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2021-06-08T06:37:08.763-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "xxmsk7ckz5zn",
"name": "Checkout",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "lsbpn7k2klys",
"name": "Storefront",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.",
"created_at": "2021-06-08T06:24:55.668-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2021-06-08T06:24:55.668-04:00",
"id": "lq63fz0x5gsk",
"incident_id": "z8k4ztsb5mm6",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2021-06-08T06:24:55.668-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Assets not loading for some Shopify services",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2021-06-08T07:20:51.092-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/qyql2xlqzrt7",
"started_at": "2021-06-08T06:24:55.489-04:00",
"status": "resolved",
"updated_at": "2022-02-14T14:13:41.045-05:00"
},
{
"components": [],
"created_at": "2020-03-22T08:30:00.000-04:00",
"id": "zzc3f2mzgymn",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": null,
"body": "Some stores are currently inaccessible. We are investigating and will keep you updated.",
"created_at": "2020-03-22T08:33:02.211-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2020-03-22T08:30:00.000-04:00",
"id": "6h3qy804crvn",
"incident_id": "zzc3f2mzgymn",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2020-03-22T08:33:54.187-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Interruption in service on some stores",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2020-03-22T08:30:00.000-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "http://stspg.io/457psnl3d6wg",
"started_at": "2020-03-22T08:30:00.000-04:00",
"status": "resolved",
"updated_at": "2020-03-27T10:09:33.896-04:00"
},
{
"components": [
{
"created_at": "2013-07-03T17:44:03.203-04:00",
"description": null,
"group_id": null,
"id": "j2v844ncbwhc",
"name": "Admin",
"page_id": "d33g96wd23dd",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-11-06T20:40:22.135-05:00"
}
],
"created_at": "2020-03-19T20:21:27.842-04:00",
"id": "7g3scbq177td",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has now been resolved, and all items in the left nav are now back to normal.",
"created_at": "2020-03-19T20:24:05.324-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2020-03-19T20:24:05.324-04:00",
"id": "tv1yz3s64p78",
"incident_id": "7g3scbq177td",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2020-03-19T20:24:05.324-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "j2v844ncbwhc",
"name": "Admin",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Several merchants have reported navigation elements missing from the left navigation. This affects a merchant's ability to use sub-nav items. The problem has been identified and a fix will be rolled out.",
"created_at": "2020-03-19T20:21:27.926-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2020-03-19T20:21:27.926-04:00",
"id": "zm21lb3041c0",
"incident_id": "7g3scbq177td",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2020-03-19T20:21:27.926-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Admin left nav is missing elements",
"page_id": "d33g96wd23dd",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2020-03-19T20:24:05.324-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "http://stspg.io/686x2csd75s2",
"started_at": "2020-03-19T20:21:27.836-04:00",
"status": "resolved",
"updated_at": "2020-03-27T10:09:33.927-04:00"
}
],
"page": {
"id": "d33g96wd23dd",
"name": "Shopify",
"url": "https://www.shopifystatus.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}