Snapshot 231509
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
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"body": "We've applied a fix are seeing signs of recovery.",
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{
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"body": "We have made configuration changes and see partial recovery, but we continue to see some elevated errors.",
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"body": "We are continuing to investigate the issue; we have reverted recent changes, and are working to identify the source of the errors.",
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"body": "We are investigating alerts for slow performance and application errors.",
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"name": "Asana full outage for some users (2 hours, 25% outage)",
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"postmortem_body": "We’ve been working to add a caching layer to our update pipeline, tuning it carefully and rolling it out gradually. On Wednesday, August 26 we enabled it for most use cases, and it initially performed well.\n\nOn Monday, August 31, a combination of unrelated infrastructure changes and peak traffic pushed the cache past its scaling limits. Once that threshold was crossed, the cache became unusable, and many pods serving read traffic for the Asana application could no longer serve it.\n\nWe mitigated the incident by reverting the system to use the previous, non-cached code path. The revert was successful, but recovery took longer than we would expect for this class of issue.\n\nA fuller analysis is underway. We will follow up with root causes, action items, and improvements, including why recovery took as long as it did.\n\nWe were fully down for about 25% of our users, for 2 hours, 15 minutes.",
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},
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"body": "From 2026-08-04 15:25 UTC until 2026-08-06 03:51 UTC, Asana failed to send some events to registered webhooks and to return them in the event streams API. Apps which rely on this should refetch the underlying data from the Asana API. Existing webhooks and event streams will continue to function, but events from the incident window will not be sent.\n\nMost events with type `task` and action `changed` were dropped during this period. Other events are not affected.\n\nThe root cause of the incident was traced to a code change which unintentionally dropped change events for most fields on the task type, and the change was reverted.",
"created_at": "2026-08-06T17:24:59.426Z",
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"url": "https://status.asana.com"
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}