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DobbyTec as a Data Processor Sub-processor Context of processing Examples of data Hetzner Online GmbH Industriestr. 25 91710 Gunzenhausen Germany Usetiful service is hosted in Hetzner with data centers located in Germany and Finland. Usetiful can process data related to the provision of the Service if explicitly set up by a Customer. Such data can include: End-user anonymous identification to identify end-users joining from different computers End-user segment information for the provision of targeted content Anonymous statistics about how End-users engage with the content All data need to be explicitly set for processing by Customer. Usetiful does not proactively collect, process nor stores data about end-users. Examples of user segmentation data: Type: New user Language: English Example of statistics: Completion % for a given tour (the full list depends on data explicitly provided by Customer) (optional) Algolia Search of articles for Knowledge Base portal and Assistant. Dobbytec acts as a proxy - no end user data are shared with Algolia Help articles (optional) groq Summarized answers for Knowledge Base searches Help articles DobbyTec as a Data Controller Sub-processor Context of processing Examples of data Fullstory Fullstory assumed rights for Usetiful contracts in acquisition of Usetiful. Access to individual contracts Google (G Suite) DobbyTec uses GSuite as an email and collaboration service. Email from Customer’s representative Google (Google Analytics) User behavior in the Usetiful.com webpage and Usetiful service is tracked using Google Analytics. DobbyTec tracks only the behavior of Usetiful.com page visitors and clients. For tracking of end-users, see DobbyTec as a Data Processor. User behavior of Customer in Usetiful tour builder Stripe Payment and subscription processing Billing contact email Billing information (such as Legal name, Address, Registration ID) Tax information (such as VAT ID) Payment information (such as credit card number) Xolo Accounting Invoice details, incl. customer billing and Tax information Freshworks (Freshdesk) 1st level support - support communication between Customer and DobbyTec Message from Customer’s representative Pre-sale communication Slack 2nd level support - communication between DobbyTec team members A message between team members, containing information about customer’s technical challenge Brevo Transactional and educational emails Tracking of sales leads Contact email to customer representatives First and last name of customer representatives SparkPost Transactional emails Contact email to user asking to reset password Twitter Communication between Customer and DobbyTec User profile and message if the user contacts us proactively using Twitter or follows us on Twitter LinkedIn Communication between Customer and DobbyTec User profile and message if the user contacts us proactively using LinkedIn or follows us on Twitter Make Sharing of information between systems Client email addresses, Client billing address DocuSign Signing contracts electronically Client email addresses, Client billing address, Contract templates Fullstory User behavior in the Usetiful.com webpage and Usetiful service is tracked using Google Analytics. DobbyTec tracks only the behavior of Usetiful.com page visitors and clients. User behavior of Customer in Usetiful tour builder