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Security Status Page Start your security review View & download sensitive information Overview Attentive provides two-way, real-time, personalized communication between businesses and consumers via text message. Our software platform helps businesses manage relationships with their consumers over text and drive e-commerce revenue. Attentive uses industry-proven technologies and practices to protect client data and secure our platform. For questions not covered here, please contact us at security@attentive.com Compliance CCPA GDPR SOC 2 Documents REPORTSPentest Report REPORTSSOC 2 Type 2 Report POLICIESInformation Security Policy Product Security Integrations Multi-Factor Authentication SSO Support View more Reports Pentest Report SOC 2 Type 2 Report Data Security Access Monitoring Data Erasure Encryption-at-rest View more App Security Responsible Disclosure Credential Management Software Development Lifecycle View more Legal Subprocessors Cyber Insurance Data Processing Agreement View more Access Control Data Access Logging Password Security Infrastructure BC/DR Separate Production Environment Endpoint Security Disk Encryption Endpoint Detection & Response Mobile Device Management View more Network Security Firewall Security Information and Event Management Corporate Security Email Protection Employee Training HR Security View more Policies Business Continuity/Disaster Recovery (BC/DR) Policy Information Security Policy Security Grades Qualys SSL Labs ui.attentivemobile.com A Security Headers ui.attentivemobile.com A Knowledge Base (FAQ) How are the Attentive AI models trained? How is data encrypted and protected within the Attentive platform? Does Attentive use any third-party AI models? Is Attentive monitoring AI-related compliance developments? Who owns Attentive AI inputs and outputs? View more Security Status Page Updates 2025 Attentive SOC 2 Type 2 Report Available for Download Compliance November 21, 2025 Attentive's SOC 2 Type 2 report for the review period from November 1, 2024 to October 31, 2025 is now available to request and download from our Security Status Page. -Attentive's Information Security Team 2024 Attentive SOC 2 Type 2 Report Available for Download Compliance December 3, 2024 Attentive's SOC 2 Type 2 report for the review period from November 1, 2023 to October 31, 2024 is now available to request and download from our Security Status Page. -Attentive's Information Security Team Update regarding Crowdstrike outage General July 19, 2024 Attentive is not impacted by the recent Crowdstrike outage. Third party software providers we partner with may use Crowdstrike, but we are not expecting that to have an adverse impact on functionality of the Attentive platform at this time. 2023 Attentive SOC 2 Type 2 Report Available for Download Compliance November 27, 2023 Attentive's SOC 2 Type 2 report for the audit period Nov 1, 2022 to October 31, 2023 is now available to request and download from our Security Status Page. -Attentive's Information Security Team Attentive 2023 3rd Party Penetration Test Summary Available for Download General August 25, 2023 Attentive's 2023 Penetration Testing Summary Report is now available to request and download from our Security Status Page. This assessment was performed by Mandiant between June 26, 2023, and July 14, 2023. -Attentive's Information Security Team If you think you may have discovered a vulnerability, please send us a note. Report issue