Snapshot 232226
Raw (normalized text)
Scripts and page chrome removed; this is what change detection compares.
Skip to main content Elementary engages third-party service providers to deliver Elementary Cloud. A Subprocessor is a third-party that processes Customer Data or Personal Information on Elementary’s behalf, in the framework of our engagement with the customer. Prior to engaging such sub-processors, Elementary evaluates their data protection and security measures, and ensures a data protection agreement is in place per applicable data protection laws. This page distinguishes between two types of data: Customer Data is the data Elementary processes on the customer’s behalf under our Data Processing Agreement, such as metadata, test results, and query results from the customer’s connected data environment. Personal Information is identifying information about the customer’s personnel, such as names and email addresses, that Elementary processes to provide and support the service. Subprocessors that process Customer Data Subprocessor Purpose Location Amazon Web Services, Inc. Cloud infrastructure hosting Elementary Cloud (compute, storage, databases, networking) EU (default), US (upon customer request) Amazon Bedrock (Amazon Web Services, Inc.) AI model inference for Elementary’s AI features and agents Global (No data storage or retention) Infrastructure and Development Subprocessors These are subprocessors who have access to Elementary production systems and data by virtue of the services they provide. Customer Data is not processed by the sub-processors listed below as part of the on-going service. Subprocessor Purpose Location Anthropic, PBC AI assistants used in internal engineering and research workflows United States Cognition AI, Inc. AI software engineering tooling United States Datadog, Inc. Application and infrastructure monitoring United States Functional Software, Inc. (Sentry) Error tracking United States LangChain, Inc. (LangSmith) AI agent tracing and evaluation United States Frontegg, Inc. User authentication, SSO, and access management United States Platform Sub-processors These providers process Elementary’s Platform data, which may include Personal Information such as customers email addresses and names. Customer Data is not processed by the sub-processors listed below. Subprocessor Purpose Location Twilio, Inc. (including SendGrid) Transactional email delivery and SMS for multi-factor authentication United States Astrodon Corporation (Loops) Product lifecycle and onboarding emails United States PostHog, Inc. Product analytics United States Pylon Labs, Inc. Customer support ticketing United States Slack (Salesforce, Inc.) Customer support and shared communication channels United States tl;dv GmbH Meeting recording and transcription European Union HubSpot, Inc. CRM and customer lifecycle management United States Snowflake Inc. Data warehouse for internal analytics and BI European Union Updates to this list We update this page when we add or replace subprocessors. For questions about our subprocessors or our Data Processing Agreement, contact [email protected]. Suggest editsRaise issue