Snapshot 23484
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "On Tuesday, 8th of September 2026, we will be performing maintenance on our login services in the AP region. The maintenance window will be between 09:00 and 11:00 BST (8th of September 01:00 to 03:00 PDT, 8th of September 18:00 to 20:00 AEST).\n\nDuring this window we are updating how users are directed to the Tray login page. We do not anticipate any disruption, however there is a possibility that some users may experience brief instability when signing in. If this happens, retrying after a short delay should resolve it.\n\nWorkflow execution and all other platform services are unaffected and users who are already signed in will not be signed out.\n\nNo other regions are impacted by this maintenance window.\n\nIf you have any questions, or would like to get in touch about anything at all, please drop us a line at [email protected].",
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"body": "The scheduled maintenance has been completed.\n\nIf you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.",
"created_at": "2026-09-07T11:05:54.390+01:00",
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"body": "Verification is currently underway for the maintenance items.",
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"body": "We will be undergoing maintenance in 5 minutes",
"created_at": "2026-09-07T08:55:44.651+01:00",
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{
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"body": "On Monday, 7th of September 2026, we will be performing maintenance on our login services in the US region. The maintenance window will be between 09:00 and 11:00 BST (7th of September 01:00 to 03:00 PDT, 7th of September 18:00 to 20:00 AEST).\n\nDuring this window we are updating how users are directed to the Tray login page. We do not anticipate any disruption, however there is a possibility that some users may experience brief instability when signing in. If this happens, retrying after a short delay should resolve it.\n\nWorkflow execution and all other platform services are unaffected and users who are already signed in will not be signed out.\n\nOnce the maintenance is complete, users visiting app.tray.io/login will be automatically redirected to id.tray.ai/login to sign in. No action is required and existing bookmarks will continue to work.\n\nNo other regions are impacted by this maintenance window.\n\nIf you have any questions, or would like to get in touch about anything at all, please drop us a line at [email protected].",
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"body": "Due to a degradation of application performance, the Billing and Usage page was temporarily unavailable for all regions between approximately 11:00 UTC and 19:00 UTC. Billing and usage has been restored to normal functionality.\n\nWe apologize for any inconvenience this may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.",
"created_at": "2026-08-10T20:26:56.719+01:00",
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],
"body": "This incident has been resolved and login is now working as expected. Thank you for your patience.\n\nIf you have any further questions, please feel free to reach out to [email protected].",
"created_at": "2026-07-16T15:49:46.467+01:00",
"custom_tweet": null,
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],
"body": "We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved.\n\nWe apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].",
"created_at": "2026-07-16T15:33:47.990+01:00",
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"id": "7z2n5bj646nw",
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{
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],
"body": "Our engineering team is continuing to work on a fix. \n\nIn the meantime, affected users can log in via the alternative login page for their region as a workaround:\nUS: https://app.tray.io/v2/login\nEU: https://app.eu1.tray.io/v2/login\nAP: https://app.ap1.tray.io/v2/login\n\nWe apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].",
"created_at": "2026-07-16T14:48:37.201+01:00",
"custom_tweet": null,
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"id": "xxy44skj17p7",
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"status": "identified",
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},
{
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{
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],
"body": "We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly.\n\nWe apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].",
"created_at": "2026-07-16T13:28:46.380+01:00",
"custom_tweet": null,
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"id": "xkynhvk7zysw",
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},
{
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{
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}
],
"body": "We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible.\n\nWe apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to [email protected].",
"created_at": "2026-07-16T13:06:53.397+01:00",
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}
],
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"name": "Issues Logging into Tray Application",
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},
{
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{
"created_at": "2023-08-21T20:45:28.636+01:00",
"description": null,
"group_id": "38q99w3vcqjt",
"id": "z6qxn84hkwr5",
"name": "Other",
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"status": "operational",
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}
],
"created_at": "2026-07-13T20:39:08.682+01:00",
"id": "5b5hcr0p6z2s",
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],
"body": "On July 13, 2026, from 15:20 to 19:36 UTC, Gmail authentications within the US region may have encountered token refresh retries that eventually succeeded. The impact was isolated to two customers and we have reached out to those customers. If you did not receive a message related to this incident, your organization should not have been affected.\n\nWe apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].\n\nThank you for your patience and understanding.",
"created_at": "2026-07-13T23:32:54.005+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T23:32:54.005+01:00",
"id": "rv0tp9c3f43m",
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"updated_at": "2026-07-13T23:32:54.005+01:00",
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},
{
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{
"code": "z6qxn84hkwr5",
"name": "Connectors - Other",
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}
],
"body": "During the investigation, we isolated the impact couple of customers and reached out to those customers. If you did not receive a message from us related to this incident, it is highly unlikely that your organization was impacted by this incident.\n\nWe have a identified the potential cause and are continuing to investigate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].\n\nThank you for your patience and understanding.",
"created_at": "2026-07-13T22:55:00.740+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T22:55:00.740+01:00",
"id": "q8h59tb5js6t",
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"updated_at": "2026-07-13T22:55:00.740+01:00",
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},
{
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],
"body": "Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.",
"created_at": "2026-07-13T22:01:07.005+01:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T22:01:07.005+01:00",
"id": "8mbltcpxnw6m",
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"status": "investigating",
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"updated_at": "2026-07-13T22:01:07.005+01:00",
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},
{
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],
"body": "On July 13, 2026, starting at 15:20 UTC, Gmail authentications within the US region may encounter retries when refreshing the token, but should eventually succeed. \n\nWe are currently investigating. Thank you for your patience and understanding.\n\nIf you have any questions or concerns, please feel free to reach out to [email protected].",
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